Upgrade to Pro — share decks privately, control downloads, hide ads and more …

Boston 2013 - Session - Jesse Newland

Sponsored · Your Podcast. Everywhere. Effortlessly. Share. Educate. Inspire. Entertain. You do you. We'll handle the rest. →
Avatar for Monitorama Monitorama
March 28, 2013
1
410

Boston 2013 - Session - Jesse Newland

Avatar for Monitorama

Monitorama

March 28, 2013
Tweet

More Decks by Monitorama

See All by Monitorama
Monitorama PDX 2017 - Ian Bennett
Avatar for Monitorama monitorama
1
620
PDX 2017 - Pedro Andrade
Avatar for Monitorama monitorama
0
790
PDX 2017 - Roy Rapoport
Avatar for Monitorama monitorama
4
980
PDX 2017 - Julia Evans
Avatar for Monitorama monitorama
0
510
Berlin 2013 - Session - Brad Lhotsky
Avatar for Monitorama monitorama
5
750
Berlin 2013 - Session - Alex Petrov
Avatar for Monitorama monitorama
6
720
Berlin 2013 - Session - Jeff Weinstein
Avatar for Monitorama monitorama
2
650
Berlin 2013 - Session - Oliver Hankeln
Avatar for Monitorama monitorama
1
570
Berlin 2013 - Session - David Goodlad
Avatar for Monitorama monitorama
0
490

Featured

See All Featured
End of SEO as We Know It (SMX Advanced Version)
Avatar for Michael King ipullrank
3
3.9k
Into the Great Unknown - MozCon
Avatar for Noah Learner thekraken
40
2.2k
Connecting the Dots Between Site Speed, User Experience & Your Business [WebExpo 2025]
Avatar for Tammy Everts tammyeverts
11
820
Bioeconomy Workshop: Dr. Julius Ecuru, Opportunities for a Bioeconomy in West Africa
Avatar for AKADEMIYA2063 akademiya2063
PRO
1
54
16th Malabo Montpellier Forum Presentation
Avatar for AKADEMIYA2063 akademiya2063
PRO
0
47
Building a A Zero-Code AI SEO Workflow
Avatar for Ian Lurie portentint
PRO
0
300
Visualizing Your Data: Incorporating Mongo into Loggly Infrastructure
Avatar for mongodb mongodb
49
9.8k
Helping Users Find Their Own Way: Creating Modern Search Experiences
Avatar for Dan Newman danielanewman
31
3.1k
Public Speaking Without Barfing On Your Shoes - THAT 2023
Avatar for David Neal reverentgeek
1
300
Mozcon NYC 2025: Stop Losing SEO Traffic
Avatar for Sam Torres samtorres
0
140
世界の人気アプリ100個を分析して見えたペイウォール設計の心得
Avatar for Akihiro Kokubo akihiro_kokubo
PRO
66
36k
Designing for humans not robots
Avatar for Tammie Lister tammielis
254
26k

Transcript

  1. Optimizing Ops for Happiness

  2. Jesse Newland jnewland

  3. Optimizing for Happiness == GitHub

  4. How do we apply this to Ops?

  5. None

  6. WHAT WHY HOW sucks we need to change we can

    fix it

  7. Target audience: Me, two years ago

  8. What sucks about Ops?

  9. Important but uninteresting work

  10. All software is horrible

  11. 99.999999999999999 99999999999999999 99999999999999999 999999999999999%

  12. A Z T E C M E N T A

    L I T Y
  13. None

  14. NEGATIVITY

  15. #monitoringsucks

  16. #monitoringsucks

  17. #beingoncallsucks

  18. How often are you on call?

  19. How long are your shifts?

  20. Outsourcing firm for L1 used FIVE PEOPLE

  21. Incident Response Sucks

  22. None
  23. None
  24. None
  25. None
  26. None
  27. None

  28. aux1/http is CRITICAL

  29. None
  30. None
  31. None

  32. Amazing Timing

  33. None

  34. DDoS Friday Night

  35. None

  36. It’s not all bad

  37. Tactically acquire and apply knowledge about known and unknown complex

    systems

  38. Live and die by uptime

  39. None

  40. Why do we need to optimize Ops for happiness?

  41. TOLL PHYSICAL SOCIAL EMOTIONAL

  42. DANDRUFF

  43. WEIGHT GAIN

  44. TMJ

  45. RELATIONSHIP CHALLENGES

  46. #barops

  47. BURNOUT

  48. None
  49. None

  50. OPS SHOULDN’T BE A RUNG IN THE LADDER OF YOUR

    CAREER
  51. None
  52. None

  53. How do we fix this?

  54. OPTIMIZE for HAPPINESS

  55. None

  56. REMOVE AS A MOTIVATOR

  57. WORK FROM WHEREVER

  58. None

  59. HOOK UP DAT HOME OFFICE

  60. BUILD AN AWESOME TEAM

  61. MORE PEOPLE

  62. Build porcelain around bad tools

  63. TRANSCEND TOOLS and BUILD AWESOME EXPERIENCES

  64. Making on call better

  65. Encourage a culture of teamwork

  66. None

  67. /pager me 60

  68. None
  69. None
  70. None

  71. Build gaps into your on call schedule

  72. remove guilt from vacations

  73. If you sense burnout

  74. pay for a beach trip

  75. VACATION is CHEAPER than SEVERANCE and TRAINING

  76. DESTROY S I L O S

  77. SHIFT HANDOFFS

  78. CATCH UP BEFORE YOUR NEXT SHIFT

  79. Making incident response better

  80. Make it easier for everyone to (act like) an expert

    on everything one minute after they wake up
  81. None

  82. Push incident alerts directly into the field of vision

  83. Include GRAPHS, LOGS, and DOCS

  84. Automate resolution via chat

  85. None

  86. calminggorilla.coffee

  87. None

  88. Take control of your own happiness

  89. Work at GitHub [email protected]