Upgrade to Pro
— share decks privately, control downloads, hide ads and more …
Speaker Deck
Features
Speaker Deck
PRO
Sign in
Sign up for free
Search
Search
Boston 2013 - Session - Jesse Newland
Search
Monitorama
March 28, 2013
1
390
Boston 2013 - Session - Jesse Newland
Monitorama
March 28, 2013
Tweet
Share
More Decks by Monitorama
See All by Monitorama
Monitorama PDX 2017 - Ian Bennett
monitorama
1
590
PDX 2017 - Pedro Andrade
monitorama
0
750
PDX 2017 - Roy Rapoport
monitorama
4
950
PDX 2017 - Julia Evans
monitorama
0
480
Berlin 2013 - Session - Brad Lhotsky
monitorama
5
720
Berlin 2013 - Session - Alex Petrov
monitorama
6
690
Berlin 2013 - Session - Jeff Weinstein
monitorama
2
630
Berlin 2013 - Session - Oliver Hankeln
monitorama
1
550
Berlin 2013 - Session - David Goodlad
monitorama
0
470
Featured
See All Featured
Six Lessons from altMBA
skipperchong
28
4k
The Pragmatic Product Professional
lauravandoore
36
6.9k
[Rails World 2023 - Day 1 Closing Keynote] - The Magic of Rails
eileencodes
36
2.5k
10 Git Anti Patterns You Should be Aware of
lemiorhan
PRO
656
61k
CoffeeScript is Beautiful & I Never Want to Write Plain JavaScript Again
sstephenson
162
15k
Agile that works and the tools we love
rasmusluckow
330
21k
Git: the NoSQL Database
bkeepers
PRO
431
66k
Statistics for Hackers
jakevdp
799
220k
Learning to Love Humans: Emotional Interface Design
aarron
273
40k
Balancing Empowerment & Direction
lara
3
620
The Invisible Side of Design
smashingmag
301
51k
Gamification - CAS2011
davidbonilla
81
5.4k
Transcript
Optimizing Ops for Happiness
Jesse Newland jnewland
Optimizing for Happiness == GitHub
How do we apply this to Ops?
None
WHAT WHY HOW sucks we need to change we can
fix it
Target audience: Me, two years ago
What sucks about Ops?
Important but uninteresting work
All software is horrible
99.999999999999999 99999999999999999 99999999999999999 999999999999999%
A Z T E C M E N T A
L I T Y
None
NEGATIVITY
#monitoringsucks
#monitoringsucks
#beingoncallsucks
How often are you on call?
How long are your shifts?
Outsourcing firm for L1 used FIVE PEOPLE
Incident Response Sucks
None
None
None
None
None
None
aux1/http is CRITICAL
None
None
None
Amazing Timing
None
DDoS Friday Night
None
It’s not all bad
Tactically acquire and apply knowledge about known and unknown complex
systems
Live and die by uptime
None
Why do we need to optimize Ops for happiness?
TOLL PHYSICAL SOCIAL EMOTIONAL
DANDRUFF
WEIGHT GAIN
TMJ
RELATIONSHIP CHALLENGES
#barops
BURNOUT
None
None
OPS SHOULDN’T BE A RUNG IN THE LADDER OF YOUR
CAREER
None
None
How do we fix this?
OPTIMIZE for HAPPINESS
None
REMOVE AS A MOTIVATOR
WORK FROM WHEREVER
None
HOOK UP DAT HOME OFFICE
BUILD AN AWESOME TEAM
MORE PEOPLE
Build porcelain around bad tools
TRANSCEND TOOLS and BUILD AWESOME EXPERIENCES
Making on call better
Encourage a culture of teamwork
None
/pager me 60
None
None
None
Build gaps into your on call schedule
remove guilt from vacations
If you sense burnout
pay for a beach trip
VACATION is CHEAPER than SEVERANCE and TRAINING
DESTROY S I L O S
SHIFT HANDOFFS
CATCH UP BEFORE YOUR NEXT SHIFT
Making incident response better
Make it easier for everyone to (act like) an expert
on everything one minute after they wake up
None
Push incident alerts directly into the field of vision
Include GRAPHS, LOGS, and DOCS
Automate resolution via chat
None
calminggorilla.coffee
None
Take control of your own happiness
Work at GitHub
[email protected]