Designing End-to-End Experiences for University IT

Lightning talk given at the inaugural University IT Summit Unconference, May 7, 2015.

Transcript

1. Designing End-to-End Experiences for University IT Megan Miller University IT Summit • May 7, 2015 meganem@stanford.edu • @meganerinmiller
2. University IT
3. A familiar story
14. A service “experience”
15. Another story
25. Understanding End-to-End
26. Understanding Surface-to-Core
27. We can do this better
28. What if...
31. The implications
32. Be willing to change
33. Be proactive, not reactive
34. Get better data
35. Commit to consistency
36. Unconscious design
37. Conscious Design
38. University IT
39. Service Experience Design CoP
40. meganem@stanford.edu
41. Thank you! Megan Miller meganem@stanford.edu @meganerinmiller