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Designing End-to-End Experiences for University IT

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Avatar for Morgan Miller Morgan Miller
May 07, 2015
Design
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Designing End-to-End Experiences for University IT

Lightning talk given at the inaugural University IT Summit Unconference, May 7, 2015.

Avatar for Morgan Miller

Morgan Miller

May 07, 2015
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Transcript

  1. Designing End-to-End Experiences for University IT Megan Miller University IT

    Summit • May 7, 2015 [email protected] • @meganerinmiller

  2. University IT

  3. A familiar story

  4. None
  5. None
  6. None
  7. None
  8. None
  9. None
  10. None
  11. None
  12. None
  13. None

  14. A service “experience”

  15. Another story

  16. None
  17. None
  18. None
  19. None
  20. None
  21. None
  22. None
  23. None
  24. None

  25. Understanding End-to-End

  26. Understanding Surface-to-Core

  27. We can do this better

  28. What if...

  29. None
  30. None

  31. The implications

  32. Be willing to change

  33. Be proactive, not reactive

  34. Get better data

  35. Commit to consistency

  36. Unconscious design

  37. Conscious Design

  38. University IT

  39. Service Experience Design CoP

  40. [email protected]

  41. Thank you! Megan Miller [email protected] @meganerinmiller