Getting Started in Service Design

Getting started in service design is not just about learning new methods. It’s much more complicated than that. Service design is an emerging field, a new discipline, and a broad, encompassing space to work in, with great ambiguity and complexity. But let’s think back to what drew us here in the first place: Making an impact. Solving wicked problems. Working on systemic issues. Making services better for people.

It is just this ambiguity, complexity, and richness that has brought us to service design as a space we want to apply our talents, our strengths, and our energy. Yet, by nature these qualities pose great challenges for those just starting out. In this talk, I reflect on my own journey getting started in service design, and the challenges, surprises, and insights along the way.

Presented August 25, 2016 at Service Experience Chicago

Transcript

1. GETTING STARTED IN SERVICE DESIGN Megan Miller // @meganerinmiller Service Experience Chicago // August 25, 2016
2. IT’S HARD.
3. MY STORY…
8. CHALLENGES LESSONS LEARNED &
9. Shifting my mindset CHALLENGE #1
11. THINK BIG LESSON LEARNED
12. Learning without a teacher CHALLENGE #2
14. BUILD A TOOLKIT LESSON LEARNED
16. I was all alone CHALLENGE #3
18. FIND SUPPORT LESSON LEARNED
19. (LOOK AROUND)
21. New terrain CHALLENGE #4
25. EMBRACE COMPLEXITY LESSON LEARNED
26. Getting a foot in the door CHALLENGE #5
29. START SOMEWHERE LESSON LEARNED
30. It’s never enough CHALLENGE #6
32. CREATE LASTING VALUE LESSON LEARNED
34. Formalizing the function CHALLENGE #7
36. FORM A PRACTICE LESSON LEARNED
38. 1. THINK BIG 2. BUILD A TOOLKIT 3. FIND SUPPORT 4. EMBRACE COMPLEXITY 5. START SOMEWHERE 6. COMMUNICATE VALUE 7. FORM A PRACTICE
39. 1. THINK BIG 2. BUILD A TOOLKIT 3. FIND SUPPORT 4. EMBRACE COMPLEXITY 5. START SOMEWHERE 6. COMMUNICATE VALUE 7. FORM A PRACTICE
40. Megan Erin Miller @meganerinmiller meganerinmiller.com practicalservicedesign.com CONNECT