Conversational Design Confab 2019

E4f0981aed6f880871733887cb84998e?s=47 Erika Hall
April 25, 2019

Conversational Design Confab 2019

E4f0981aed6f880871733887cb84998e?s=128

Erika Hall

April 25, 2019
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Transcript

  1. 2.
  2. 3.
  3. 22.
  4. 25.

    Oral “Tell me, O muse, of that ingenious hero who

    travelled far and wide after he had sacked the famous town of Troy.”
  5. 26.

    Oral “As a dog returns to its vomit, so fools

    repeat their folly.” Proverbs 26:11
  6. 30.

    Literate MY DEAR AND HONORED FRIEND: I have often been

    desirous of writing to thee, but could not be reconciled to the thought that the letter might fall into the hands of the British, lest some printer or busy-body should publish some part of the contents, and give our friend pain, and myself censure.
  7. 31.

    I had been cutting up some caper or other—I think

    it was trying to crawl up the chimney, as I had seen a little sweep do a few days previous; and my stepmother who, somehow or other, was all the time whipping me, or sending me to bed supperless,—my mother dragged me by the legs out of the chimney and packed me off to bed, though it was only two o'clock in the afternoon of the 21st June, the longest day in Literate
  8. 33.

    Immediate Ephemeral Direct Social Participatory Context-aware Concrete Oral Literate Mediated

    Passive Complex Authoritarian Solitary Closed Abstract Values
  9. 35.

    Oral Have you tried turning it off and on again?

    When the machine does not receive data for a certain period of time it enters sleep mode. In sleep mode the machine acts as though it were turned off. When you choose printer default the timeout setting will be reset to default time; this can be altered in the driver. Literate
  10. 38.

    Writing is easy. All you do is stare at a

    blank sheet of paper until drops of blood form on your forehead. —Gene Fowler , American Screenwriter and Journalist
  11. 42.
  12. 43.
  13. 44.
  14. 45.
  15. 48.
  16. 49.
  17. 52.
  18. 53.

    OK!

  19. 54.

    Cooperation “ Make your contribution such as it is required,

    at the stage at which it occurs, by the accepted purpose or direction of the talk exchange in which you are engaged.” Paul Grice’s cooperative principle
  20. 59.

    Politeness “ Don’t impose. 
 Give options. 
 Make the

    listener feel good. ” Robin Lakoff’s Politeness Principle
  21. 61.

    Smart? “ If we believe machine intelligence will make our

    applications smarter, they might as well just start talking to us. That’s why conversation is the new interface.” – Roy Bahat, Bloomberg Beta
  22. 69.
  23. 70.
  24. 74.
  25. 75.
  26. 76.

    Software is on a path to participating in our culture

    as a peer. So, it should behave like a person—alive and present. Being conversational
  27. 85.

    “ The first rule of any technology used in a

    business is that automation applied to an efficient operation will magnify the efficiency. The second is that automation applied to an inefficient operation will magnify the inefficiency.” — Bill Gates Life is really complex
  28. 93.

    Ditch literacy “ Computer literacy…is really a euphemism for forcing

    human beings to stretch their thinking to understand the inner workings of application logic, rather than having software-enabled products stretch to meet people’s usual ways of thinking.” — Alan Cooper
  29. 95.

    What matters for a given goal and context? Urgency Privacy

    Accessibility Cost Familiarity Status
  30. 97.
  31. 98.