2018年6月14日にInterop Tokyo 2018のセッション「ネットワーク運用自動化とその羅針盤 ～サービス価値向上のための処方箋～」で発表したときの資料です。
有料セッションのため公開を保留していました。(公開日: 2019/12/06)
(運用設計ラボ合同会社 波田野裕一)
Operation Labӡ༻ઃܭϥϘ1ӡ༻ઃܭϥϘ߹ಉձࣾγχΞΞʔΩςΫτా༟Ұ*OUFSPQ5PLZPωοτϫʔΫӡ༻ࣗಈԽͱͦͷཏ൫ʙαʔϏεՁ্ͷͨΊͷॲํᝦʙʙӡ༻ࣗಈԽΛΊ͙Δམͱ݀͠ͱରԠࢦӡ༻ࣗಈԽʹඞཁͳରԠࢦ
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֓ཁOperation Labӡ༻ઃܭϥϘʮӡ༻ࣗಈԽʯຊདྷͷతͰ͋Δɺӡ༻ͷޮԽʹΑΔʮαʔϏεఏڙՁͷ૿େʯͱʮ01&9ͷݮʯΛ࣮ݱ͢ΔͨΊͷɺඞཁͳࢦΛఄࣔ͠·͢ɻ
Operation Labӡ༻ઃܭϥϘΞδΣϯμ3 ʮӡ༻ࣗಈԽʯͷམ݀͠ ʮӡ༻ࣗಈԽʯΛΊ͙Δঢ়گ ࣗୡͷʮӡ༻ʯʹର͢ΔࢦΛܾΊΔ ʮ01&9ͷݮʯͷͨΊͷࢦ ʮαʔϏεఏڙՁͷ૿େʯͷͨΊͷࢦ ʮӡ༻ࣗಈԽʯͷͨΊͷࢦ ·ͱΊ
Operation Labӡ༻ઃܭϥϘʮӡ༻ࣗಈԽʯͷམ݀͠4
Operation Labӡ༻ઃܭϥϘ5ʮӡ༻ࣗಈԽʯʹʮΒΕ͍ͯͳ͍ෆ߹ʯ͕ଘࡏ͢Δݱࢹ Ϛωδϝϯτࢹ
ӡ༻ࣗಈԽɺෆ߹ͳਅ࣮ ݱࢹ• ਅ࣮ࣗಈԽߗԽ• ʮӡ༻ࣗಈԽʯɺۀΛߗԽͤ͞Δ• ʮ͓ॴରԠʯ͔͠Ͱ͖ͳ͍ՃՁͳӡ༻ݱ• ਅ࣮͔ۙΒ࢝ΊΔͱෳࡶոحԽ• ʮΕΔͱ͜Ζ͔ΒࣗಈԽʯฐΛੜΉ• อकมߋͰ͖ͳ͍ϞϊϦγοΫͳࣗಈԽ܈ͷੜ• ਅ࣮ࣗಈԽͷण໋͍• ࣗಈԽͷण໋ɺظͨ͠ΑΓͣͬͱ͍• ࢿ࢈ͱࢥͬͯؤுͬͨࣗಈԽ͕ɺ͋ͬͱ͍͏ؒʹෛ࠴Խ ແՁԽOperation Labӡ༻ઃܭϥϘ6ʮӡ༻ࣗಈԽʯʹɺʮΒΕ͍ͯͳ͍ෆ߹ʯ͕ଘࡏ͢Δʮӡ༻ࣗಈԽʯͷམ݀͠ग़య:ʮӡ༻ࣗಈԽɺෆ߹ͳਅ࣮ʯhttps://speakerdeck.com/opelab/20171212-automation
ӡ༻ࣗಈԽɺෆ߹ͳਅ࣮ Ϛωδϝϯτࢹ• ਅ࣮ʮӡ༻ࣗಈԽʯతʹͳΓ͍͢• ࣮࣭తͳޮՌ͕ͳͯ͘ɺಋೖࣗମ͕ʮՌʯͱͯ͠ධՁ͞Ε͍͢ɻ• ՌతͷਓʹΑΔʮমാۀతͳӡ༻ࣗಈԽʯ͕ߦΘΕ͍͢ɻ• ਅ࣮ʮӡ༻ࣗಈԽʯϢʔβʹؔͳ͍• Ϣʔβʮखಈ͔ࣗಈ͔ʯΑΓɺʮ࣭ೲظʯΛؾʹ͢Δɻ• αʔϏεՁͷ্͕Βͳ͍ࣗಈԽϏδωεతʹແՁ• ਅ࣮ݮతͷʮӡ༻ࣗಈԽʯࣗ໓ͷೖޱ• ʮݮ͞Εͨʯ͕ՌࢦඪͱͳΓɺ࠷ऴతʹθϩͷྗֶ͕ಇ͘ɻ• ݁Ռͱͯ͠ʮʯͰͳ͘ʮӡ༻ՁʯͷݮεύΠϥϧʹೖΔɻ ແՁԽOperation Labӡ༻ઃܭϥϘ7ʮӡ༻ࣗಈԽʯʹɺʮΒΕ͍ͯͳ͍ෆ߹ʯ͕ଘࡏ͢Δʮӡ༻ࣗಈԽʯͷམ݀͠ग़య:ʮੜ͖Δӡ༻ཧऀ ʙӡ༻ࣗಈԽΛޭͤ͞Δਓɺࣦഊͤ͞Δਓʙʯhttps://speakerdeck.com/opelab/20180608-itmedia-sre
ʮӡ༻ࣗಈԽʯʹࣦഊ͢ΔՄೳੑߴ͍8ຊͷʮӡ༻ࣗಈԽʯɺԿΒ͔ͷܗͰࣦഊ͢Δ͜ͱ͕ଟ͍ɻϚωδϝϯτىҼͷʮӡ༻ࣗಈԽʯࣦഊʮӡ༻ࣗಈԽʯͷམ݀͠ݱىҼͷʮӡ༻ࣗಈԽʯࣦഊ ࣗಈԽʹΑͬͯߗԽ͢Δɻ ͔ۙΒ࢝ΊͯෳࡶոحԽ͢Δɻ ࣗಈԽͷण໋͕͔͘ɺ͕ແବʹͳΔɻ ʮӡ༻ࣗಈԽ͕తʯʹͳΓ໎͢Δɻ ʮϢʔβʹϝϦοτͷແ͍ӡ༻ࣗಈԽʯΛ͢Δɻ ʮݮతͷӡ༻ࣗಈԽʯͰӡ༻Ձ͕ݮ͢ΔɻOperation Labӡ༻ઃܭϥϘग़య:ʮੜ͖Δӡ༻ཧऀ ʙӡ༻ࣗಈԽΛޭͤ͞Δਓɺࣦഊͤ͞Δਓʙʯhttps://speakerdeck.com/opelab/20180608-itmedia-sre
ʮࣗಈԽʹΑͬͯશͯղܾ͢Δʯͱߟ͑Δਓ ۀΛ၆ᛌͤͣɺ͔ۙΒ࣮͠͡ΊΔਓ ʮଟػೳɺશࣗಈԽʯͷເΛࢦ͢ਓӡ༻ࣗಈԽΛࣦഊͤ͞Δਓͷಛ9ʮӡ༻ࣗಈԽʯͷམ݀͠ ʮӡ༻ࣗಈԽ͕తʯʹͳΔਓ Ռͯ Ϣʔβͷ͜ͱ͕ࢹʹແ͍ਓ ʮݮతͰӡ༻ࣗಈԽʯ͢Δਓӡ༻ࣗಈԽΛࣦഊͤ͞ΔϚωʔδϟӡ༻ࣗಈԽΛࣦഊͤ͞Δӡ༻ΤϯδχΞʮӡ༻ࣗಈԽޭͨ͠ʯ͜ͱʹ͞Ε͍ͯΔͨΊɺࣦഊ͕දʹग़ͯ͘Δ͜ͱແ͍ɻOperation Labӡ༻ઃܭϥϘग़య:ʮੜ͖Δӡ༻ཧऀ ʙӡ༻ࣗಈԽΛޭͤ͞Δਓɺࣦഊͤ͞Δਓʙʯhttps://speakerdeck.com/opelab/20180608-itmedia-sre
Operation Labӡ༻ઃܭϥϘʮӡ༻ࣗಈԽʯΛΊ͙Δঢ়گ10
ʮӡ༻ࣗಈԽʯΛΊ͙Δঢ়گ ैདྷOperation Labӡ༻ઃܭϥϘ11ϝϯόʔࣗಈԽ͖݅• ָ͍͠• ࣗݾߠఆײ͍͢͝• ݮ• ϛεͷݮࣗಈԽ͞ΕΔਓʮຊʹྑ͘ͳΔʯͳΒԹࠩཧ৬ ࣮ऀࣗಈԽ͢ΔਓࣗಈԽͤ͞Δਓʮӡ༻ࣗಈԽʯΛΊ͙Δঢ়گ
ʮӡ༻ࣗಈԽʯΛΊ͙Δঢ়گ ࠷ۙOperation Labӡ༻ઃܭϥϘ12ཧ৬ ࣮ऀϝϯόʔࣗಈԽܦӦࣗಈԽ͢ΔਓࣗಈԽͤ͞ΔਓࣗಈԽ͞ΕΔਓզ͕ࣾɺ͜Ε͔Βʮӡ༻ࣗಈԽʯͩʮӡ༻ࣗಈԽʯΛΊ͙Δঢ়گ
ʮӡ༻ࣗಈԽʯϒʔϜ͕༩͑ΔΠϯύΫτOperation Labӡ༻ઃܭϥϘ13ཧ৬ ࣮ऀϝϯόʔࣗಈԽܦӦࣗಈԽ͢ΔਓࣗಈԽͤ͞ΔਓࣗಈԽ͞ΕΔਓզ͕ࣾɺ͜Ε͔Βʮӡ༻ࣗಈԽʯͩʮӡ༻ࣗಈԽʯޭ͕࠷༏ઌʮӡ༻ࣗಈԽʯޭ͕࠷༏ઌӡ༻ۀ͕࠷༏ઌԹ͕֦ࠩେʮӡ༻ࣗಈԽʯΛΊ͙Δঢ়گ
ʮӡ༻ࣗಈԽϒʔϜʯͰΑ͋͘Δݱ࣮Operation Labӡ༻ઃܭϥϘ14ϝϯόʔܦӦࣗಈԽ͞ΕΔਓզ͕ࣾɺ͜Ε͔Βʮӡ༻ࣗಈԽʯͩԹܸࠩӡ༻ۀ͕࠷༏ઌºཧ৬ ࣮ऀࣗಈԽ͢ΔਓࣗಈԽͤ͞Δਓʮӡ༻ࣗಈԽ͕తʯͱͳΓݱͱဃͯ͠໎͠͡ΊΔʮӡ༻ࣗಈԽʯΛΊ͙Δঢ়گ
ʮӡ༻ࣗಈԽϒʔϜʯͰΑ͋͘Δݱ࣮Operation Labӡ༻ઃܭϥϘ15ϝϯόʔܦӦࣗಈԽ͞ΕΔਓ͏Ήզ͕ࣾʮӡ༻ࣗಈԽʯ͍ͯ͠Δͳཧ৬ ࣮ऀࣗಈԽ͢ΔਓࣗಈԽͤ͞Δਓʮӡ༻ࣗಈԽޭʯզʑͷखฑӅΕʮӡ༻ͰΧόʔʯͰ͕૿ՃɾӬଓԽӡ༻ݱͷݱ࣮ݟͨͷՌݱɾݱ࣮ͱͷဃՌใࠂʮӡ༻ࣗಈԽʯಋೖલͷํ͕Ϛγͳ߹༗Δʮӡ༻ࣗಈԽʯΛΊ͙Δঢ়گ
ʮӡ༻ࣗಈԽʯϒʔϜͷରԠOperation Labӡ༻ઃܭϥϘ16ཧ৬ ࣮ऀϝϯόʔܦӦࣗಈԽ͢ΔਓࣗಈԽͤ͞Δਓ ࣗಈԽ͞ΕΔਓ্͔Βʮӡ༻ࣗಈԽ͠ΖʯͱݴΘΕͨΒݱ໎ʹר͖ࠐ·ΕΔզ͕ࣾɺ͜Ε͔Βʮӡ༻ࣗಈԽʯͩઌճΓͯ͠ରԠͰ͖Δঢ়ଶʹ͓ͯ͘͠ඞཁ͕͋Δʮӡ༻ࣗಈԽʯΛΊ͙Δঢ়گ
ʮӡ༻ࣗಈԽʯϒʔϜͷରԠOperation Labӡ༻ઃܭϥϘ17ઌճΓͯ͠ରԠͰ͖Δঢ়ଶʹ͓ͯ͘͠ඞཁ͕͋Δ ʮ01&9ͷݮʯͷͨΊͷࢦ ʮαʔϏεఏڙՁͷ૿େʯͷͨΊͷࢦ ʮӡ༻ࣗಈԽʯͷͨΊͷࢦࣗୡͷʮӡ༻ʯʹର͢ΔࢦΛܾΊ͓ͯ͘ʮӡ༻ࣗಈԽʯΛΊ͙Δঢ়گ
Operation Labӡ༻ઃܭϥϘࣗୡͷʮӡ༻ʯʹର͢ΔࢦΛܾΊΔ18
Operation Labӡ༻ઃܭϥϘʮ01&9ͷݮʯͷͨΊͷࢦ19ࣗୡͷʮӡ༻ʯʹର͢ΔࢦΛܾΊΔ
ʮ01&9ͷݮʯͷҙຯΛͲ͏ଊ͑Δཱ͔ΩϟογϡΞτͷݮͰ͋Δɻཱඅ༻ରޮՌͷվળͰ͋ΔɻOperation Labӡ༻ઃܭϥϘ20Operating Expenditure ·ͨ Operating Expense ͷུͰɺຊޠͰʮӡ༻ҡ࣋අʯͱ͍ͬͨҙຯɻ(Ұൠʹɺϥϯχϯάίετͱ͍ΘΕΔ)01&9ͱ01&9ͷݮͱઈରతݮ૬ରతݮग़య: NTTPC༻ޠղઆࣙయ https://www.nttpc.co.jp/yougo/OPEX.htmlʮ01&9ͷݮʯͷͨΊͷࢦ
ཱΩϟογϡΞτͷݮͰ͋Δɻʮ01&9ͷݮʯʹछྨͷཱ͕͋ΔOperation Labӡ༻ઃܭϥϘ21ཱඅ༻ରޮՌͷվળͰ͋Δɻઈରతݮ૬ରతݮ• ΩϟογϡΞτͱ͍͏ग़݂ΛݮΒͨ͢Ίʹߦ͏ɻ• ݱͷೳྗͱબࢶಉ࣌ʹݮ͞Ε͍ͯ͘ɻ• ܦӦةػͷࡍʹ༗ޮͳखஈɻ ଞʹબࢶ͕ແ͍߹• අ༻͋ͨΓͷޮՌΛվળ͢ΔͨΊʹߦ͏ɻ• ޮՌ͕ݟࠐΊΔͷͰ͋ΕҰ࣌తͳඅ༻૿େೝΊΔɻ• தظతʹඅ༻૿େ͢Δ͕ɺޮՌߋʹ૿େ͢Δɻʮ01&9ͷݮʯͷͨΊͷࢦ
ΩϟογϡΞτݮ͢ΔͱͲ͏ͳΔ͔22Operation Labӡ༻ઃܭϥϘ• ʮݮ͞Εͨʯ͕ࢦඪʹͳΔͨΊɺ࠷ऴతʹ01&9θϩΛࢦ͢ྗֶ͕ಇ͘ɻ• ݁Ռɺʮ01&9ʯ͚ͩͰͳ͘ʮӡ༻ՁʯͷݮεύΠϥϧʹೖΔɻຖΩϟογϡΞτͷΛݮ͢Δྫ ΠϝʔδۀͷΓํΛม͑ͣʹΩϟογϡΞτΛݮΒ͢ͱ࣌ؒࠩͰӡ༻Ձݮ͢Δ0204060801002017 2018 2019 2020 2021 2022 ઈରతݮʮ01&9ͷݮʯͷͨΊͷࢦ
23ʮݮޭʯզʑͷखฑݮεύΠϥϧ͕ൃੜӅΕͷ૿ՃɾӬଓԽਓһݮͷ܁Γฦ͠ʹΑΔۭಎԽϝϯόʔӡ༻ݱͷݱ࣮Operation Labӡ༻ઃܭϥϘʮݮ͞ΕͨΩϟογϡΞτ ʯ͚͕ͩࢦඪʹͳΔͨΊۀΛվળ͢ΔͨΊʹඞཁͳʮҰ࣌తͳ૿Ճʯ ࢦඪͷٯߦೝΊΔ͜ͱ͕Ͱ͖ͳ͘ͳΔɻΩϟογϡΞτݮͷཧ৬ ࣮ऀʮݮޭʯզʑͷखฑʮݮޭʯզʑͷखฑʮݮޭʯզʑͷखฑ ݟͨͷՌӡ༻ͷՁݮɺۭಎԽεύΠϥϧʹͭͳ͕ΔՄೳੑ͕ߴ͍ઈରతݮʮ01&9ͷݮʯͷͨΊͷࢦ
ʮඅ༻ରޮՌվળʯͱ͢ΔͱͲ͏ͳΔ͔24Operation Labӡ༻ઃܭϥϘඅ༻ରޮՌඅ༻ޮՌ QualityCostDelivery࣭ͱ͍͏Ձ؍࣌ؒͱ͍͏ੑֹۚͱ͍͏ੑ0204060801001201401601802017 2018 2019 2020 2021 2022 ۀͷΓํΛม͑Δ͜ͱͰΩϟογϡΞτʹର͢Δӡ༻Ձ͕૿Ճ͢Δ૬ରతݮޮՌΛ૿ͨ͢Ίʹࢿ͢Δɺͱ͍͏બࢶ͕ੜ·ΕΔɻʹඅ༻ΛՃ͠ɺҎޙඅ༻૿ͰޮՌ૿ʹޭͨ͠߹ ͋͘·ͰΠϝʔδʮ01&9ͷݮʯͷͨΊͷࢦ
Operation Labӡ༻ઃܭϥϘࢀߟϦιʔεΛԿม͑ͣʹվળ͢Δͷʮແཧʯ25ग़య:ʮϦΫϧʔτྲྀSRE Πϯϑϥӡ༻͕αʔϏεΛม͑Δੈքʯhttps://speakerdeck.com/rtechkouhou/rikurutoliu-sre-inhurayun-yong-gasabisuwobian-erushi-jie?slide=46ޮՌΛ૿ͨ͢Ίʹࢿ͢Δɺͱ͍͏બࢶඞཁɻ૬ରతݮʮ01&9ͷݮʯͷͨΊͷࢦ
Operation Labӡ༻ઃܭϥϘ26Ͳ͜ʹରͯ͠ͲΜͳՁΛಧ͚Δ͔Delivery ࣌ؒͱ͍͏Ձ࣌ؒͱ͍͏ʮੑʹΑΔධՁʯͳͷͰ٬؍Խ͍͢͠·ͣʮೲظʯͷݱঢ়ͱظΛѲ͢Δɻʮඅ༻ରޮՌվળʯͷޮՌ QualityDelivery࣭ͱ͍͏Ձ؍࣌ؒͱ͍͏ੑ૬ରతݮʮޮՌʯΛదʹѲɺධՁ͢Δ͜ͱ͕͍͠ʮ01&9ͷݮʯͷͨΊͷࢦ
Operation Labӡ༻ઃܭϥϘ·ͱΊʮ01&9ͷݮʯͷͨΊͷࢦ270204060801001201401601802017 2018 2019 2020 2021 2022 ( ) ( ) ઈରతݮ૬ରతݮࣄۀܧଓ͕લఏͳΒɺ૬ରతݮͱଊ͑Δ͖ʮ01&9ͷݮʯͷଊ͑ํͰະདྷҟͳΔʮ01&9ͷݮʯͷͨΊͷࢦ
Operation Labӡ༻ઃܭϥϘ28ʮೲظॖʯͰ݅ಆ૪ʮ01&9ͷݮʯΛཁٻ͞Εͨͱ͖Λߟ͑ͯΈ·͠ΐ͏Cost ֹۚͱ͍͏ੑDelivery ࣌ؒͱ͍͏ੑ• Ϣʔβͷຬ্͕͢Δɻ• αʔϏεͷεϧʔϓοτ্͕͢Δɻ ച্্͕͢ΔՄೳੑ૬ରతݮ
Operation Labӡ༻ઃܭϥϘʮαʔϏεఏڙՁͷ૿େʯͷͨΊͷࢦ29ࣗୡͷʮӡ༻ʯʹର͢ΔࢦΛܾΊΔ
Operation Labӡ༻ઃܭϥϘ30ग़యܦӦใֶձय़قશࠃݚڀൃදେձʮӡ༻ۀϓϩηεͷϞσϧԽʯސ٬ɾ֎෦αʔϏεoutboundinboundoutboundinbound֎෦ࢧԉ৫inboundinboundӡ༻ϝϯόʔoutboundinbound෦ڠௐ/ࢧԉ৫inboundoutboundϦΫΤετσϦόϦσϦόϦσϦόϦσϦόϦϦΫΤετϦΫΤετϦΫΤετӡ༻ݱ૭ޱ ϑϩϯτΤϯυόοΫΤϯυoutboundoutboundʮӡ༻ʯΛʮαʔϏεσϦόϦʯͱଊ͑ΔϦΫΤετʹର͢ΔσϦόϦͷ܁Γฦ͠ى͔ͭऴʮαʔϏεఏڙՁͷ૿େʯͷͨΊͷࢦ
Operation Labӡ༻ઃܭϥϘ͜͜ʹରͯ͠ͲΜͳՁΛಧ͚Δ͔αʔϏεՁސ٬ʹͲ͏Өڹ͢Δ͔Ͱܾ·Δ31৫෦͚ͩΛҙࣝͨ͠ӡ༻ʹαʔϏεՁ͕ແ͍ग़యܦӦใֶձय़قશࠃݚڀൃදେձʮӡ༻ۀϓϩηεͷϞσϧԽʯސ٬ɾ֎෦αʔϏεoutboundinboundoutboundinbound֎෦ࢧԉ৫inboundinboundӡ༻ϝϯόʔoutboundinbound෦ڠௐ/ࢧԉ৫inboundoutboundϦΫΤετσϦόϦσϦόϦσϦόϦσϦόϦϦΫΤετϦΫΤετϦΫΤετӡ༻ݱ૭ޱ ϑϩϯτΤϯυόοΫΤϯυoutboundoutbound֤৫͕ͲΜͳՃՁΛ༩͢Δͷ͔QualityDelivery࣭ͱ͍͏Ձ࣌ؒͱ͍͏ՁCostίετೲظͱ࣭ʹର͢Δ݁ՌͰ͋ΔɻѲͰ͖Δ੍͕ޚͰ͖ͳ͍ɻֹۚͱ͍͏ੑʮαʔϏεఏڙՁͷ૿େʯͷͨΊͷࢦ
Operation Labӡ༻ઃܭϥϘωοτϫʔΫӡ༻ͷՁදݱͷ͠͞32• ҆͠͞ఆ͍ͯͯ͋ͨ͠Γ·͑• ϨΠϠʔʹର͢Δӡ༻ͷͨΊɺ্ҐϨΠϠʔશͯʹӨڹͯ͠͠·͏ɻ• τϥϒϧ࣌ʹ͋ΒΏΔͱ͜Ζ͔ΒౖΒΕΔ͕ɺ҆ఆ࣌ΕΒΕ͕ͪɻ• ͠͞ʮαʔϏεσϦόϦʯͱݴ͍Εͳ͍• ωοτϫʔΫӡ༻ͦͷͷʮঢ়ଶͷఏڙʯʹ͍ۙɻ• ύέοτૹड৴ΛσϦόϦͱݴ͑ͳ͘ͳ͍͕ɺཻ͕ۃʹখ͗͢͞Δɻ• ͠͞Πϯλʔωοτӡ༻૬ޓଓӡ༻• ͚ࣗͩᘳͳӡ༻͍ͯͯ͠ɺରଆىҼͷোʹӨڹΛड͚Δɻ• ͱݴͬͯରଆʹखΛग़͢͜ͱ͕Ͱ͖ΔΘ͚Ͱͳ͍ɻ ੍ޚൣғ֎ʮαʔϏεఏڙՁͷ૿େʯͷͨΊͷࢦ
Operation Labӡ༻ઃܭϥϘωοτϫʔΫӡ༻ͷՁදݱͷ͠͞Λղ33• ҆͠͞ఆ͍ͯͯ͋ͨ͠Γ·͑• ϨΠϠʔʹର͢Δӡ༻ͷͨΊɺ্ҐϨΠϠʔશͯʹӨڹͯ͠͠·͏ɻ• τϥϒϧ࣌ʹ͋ΒΏΔͱ͜Ζ͔ΒౖΒΕΔ͕ɺ҆ఆ࣌ΕΒΕ͕ͪɻ• ͠͞ʮαʔϏεσϦόϦʯͱݴ͍Εͳ͍• ωοτϫʔΫӡ༻ͦͷͷʮঢ়ଶͷఏڙʯʹ͍ۙɻ• ύέοτૹड৴ΛσϦόϦͱݴ͑ͳ͘ͳ͍͕ɺཻ͕ۃʹখ͗͢͞ΔɻωοτϫʔΫӡ༻ͷछྨΛঢ়ଶมߋͰྨ͢ΔʮαʔϏεఏڙՁͷ૿େʯͷͨΊͷࢦ
Operation Labӡ༻ઃܭϥϘωοτϫʔΫӡ༻ͷՁදݱͷ͠͞Λղ34• ͠͞Πϯλʔωοτӡ༻૬ޓଓӡ༻• ͚ࣗͩᘳͳӡ༻͍ͯͯ͠ɺରଆىҼͷোʹӨڹΛड͚Δɻ• ͱݴͬͯରଆʹखΛग़͢͜ͱ͕Ͱ͖ΔΘ͚Ͱͳ͍ɻ ੍ޚൣғ֎ωοτϫʔΫӡ༻ͷൣғΛཧՄೳੑͰ͚ΔʮαʔϏεఏڙՁͷ૿େʯͷͨΊͷࢦ
Operation Labӡ༻ઃܭϥϘωοτϫʔΫӡ༻ͷछྨΛঢ়ଶมߋͰ͚Δ35QualityCostDelivery࣭ͱ͍͏Ձ؍࣌ؒͱ͍͏ੑֹۚͱ͍͏ੑϢʔβαʔϏεσϦόϦαʔϏεσϦόϦͱ2$%ʮαʔϏεఏڙՁͷ૿େʯͷͨΊͷࢦঢ়ଶཧ ωοτϫʔΫӡ༻ͦͷͷʮঢ়ଶͷఏڙʯʹ͍ۙɻՔಇ͔ΒͷҾ͖ࢉͰͷධՁʹͳΓ͕ͪɻՁෆ໌ྎɺϦλʔϯඇαʔϏεσϦόϦมߋཧ αʔϏεσϦόϦͱͯ͠දݱ͢Δ͜ͱՄೳɻ2 ࣭% ೲظʹΑͬͯՁΛ໌ࣔͰ͖ΔɻՁ໌ྎɺߴϦλʔϯαʔϏεσϦόϦ
Operation Labӡ༻ઃܭϥϘωοτϫʔΫӡ༻ͷൣғΛཧՄೳੑͰ͚Δ36ओʹɺཧձܭ ۀධՁج४ͳͲͰΘΕΔ༻ޠͰʮཧऀࣗΒ੍ޚͰ͖Δൣғʹ͓͍ͯͷΈΛΘΕΔʯͱ͍͏அج४ཧՄೳੑͱ૬ޓଓ ωοτϫʔΫཧऀ͕ࣗΒ੍ޚͰ͖Δൣғ͕ڱ͍ɻϦεΫͷఆ੍ޚ͕͍͠ɻཧෆՄೳɺߴϦεΫࣗ ཧऀ͕ࣗΒઃܭɾ࣮Ͱ͖Δൣғ͕͍ɻϦεΫͷఆ੍ޚ͕ൺֱత༰қͰ͋ΔɻཧՄೳɺϦεΫʮαʔϏεఏڙՁͷ૿େʯͷͨΊͷࢦ
Operation Labӡ༻ઃܭϥϘωοτϫʔΫӡ༻ͷՁදݱϞσϧ37૬ޓଓ ࣗঢ়ଶཧมߋཧཧෆՄೳཧෆՄೳཧՄೳཧՄೳՁෆ໌ྎ Ձෆ໌ྎՁ໌ྎՁ໌ྎαʔϏεσϦόϦཧՄೳੑࢹαʔϏεσϦόϦࢹඇαʔϏεσϦόϦϦεΫϦλʔϯϦεΫߴϦλʔϯߴϦεΫϦλʔϯߴϦεΫߴϦλʔϯʮαʔϏεఏڙՁͷ૿େʯͷͨΊͷࢦ
Operation Labӡ༻ઃܭϥϘ·ͱΊʮαʔϏεఏڙՁͷ૿େʯͷͨΊͷࢦ38૬ޓଓ ࣗঢ়ଶཧมߋཧαʔϏεσϦόϦཧՄೳੑࢹαʔϏεσϦόϦࢹඇαʔϏεσϦόϦͲͷྖҬͷఏڙՁΛ૿େ͍ͤͯ͘͞ͷ͔ϦεΫͱϦλʔϯ҆Ͱ͢ɻݱͷࣄʹΑͬͯҟͳΔ߹͕͋Γ·͢ɻϦεΫϦλʔϯϦεΫߴϦλʔϯߴϦεΫϦλʔϯߴϦεΫߴϦλʔϯͲ͜Λબͯ͠ྑ͍͕ɺಉ࣌ʹෳྖҬΛࢦ͞ͳ͍ʮαʔϏεఏڙՁͷ૿େʯͷͨΊͷࢦʮޮԽʯରͷܾఆ
Operation Labӡ༻ઃܭϥϘʮӡ༻ࣗಈԽʯͷͨΊͷࢦ39ࣗୡͷʮӡ༻ʯʹର͢ΔࢦΛܾΊΔ
Operation Labӡ༻ઃܭϥϘ40ʮ͍ͬͨΜࣗಈԽͯ͠͠·͑͋ͱ໘ΛݟΔඞཁ͕ͳ͍ʯͱࢥ͍ͬͯ·ͤΜ͔
Operation Labӡ༻ઃܭϥϘʮӡ༻ࣗಈԽʯͷϥΠϑαΠΫϧ41ઃܭɾ࣮ܧଓతͳอकҾ͖ܧ͗ʮӡ༻ࣗಈԽʯͷϥΠϑαΠΫϧશମΛӡ༻ݱͰ໘ݟΔඞཁ͕͋Δʮӡ༻ࣗಈԽʯͷͨΊͷࢦࣗಈԽ
దʹʮӡ༻ࣗಈԽʯͰ͖Δͷݱ͚ͩOperation Labӡ༻ઃܭϥϘ42͏ਓ͕ࣗͰઃܭɾ࣮͢Δ͔͠ͳ͍গͳ͘ͱઃܭӡ༻ݱʹ͋Δϝϯόʔ• ӡ༻ۀΛదʹநԽ ϞσϧԽ͢Δඞཁ͕͋Δɻ• நԽ͞ΕͨϞσϧΛɺݱ࠷దͳܗͰ࣮͢Δඞཁ͕͋Δɻ• ڥͷมԽʹ߹ΘͤͯઃܭΛਵ࣌มߋ͢Δඞཁ͕͋ΔɻࣗͰΘͳ͍ਓͷઃܭɾ࣮͙͢ݱͱဃ͢Δجຊʮӡ༻ࣗಈԽʯͷͨΊͷࢦ ઃܭɾ࣮
ʮӡ༻ࣗಈԽʯʹܧଓతͳอक͕ඞཁOperation Labӡ༻ઃܭϥϘ43࣮ಋೖ͢Ε͢Δ΄ͲɺอकਹΉ• ಠ࣮ࣗΧελϚΠζ࠷ݶʹ͢Δɻ• ߹ཧੑ͕͋Εɺπʔϧʹ࠷దԽ͢ΔͨΊʹۀΛมߋ͢Δɻ• ੈͷதͷΓํʹ߹Θͤͨํ͕ɺαϙʔτड͚͘͢ɺใଟ͍ɻ• ࣗಈԽಋೖॳ͕࠷ߴͷՁɺৗʹԽෛ࠴Խ͍ͯ͘͠ɻ• ৗʹݱ࠷దԽ͍ͯͨ͘͠Ίʹɺਝͳมߋ͕ඞཁɻ• ੬ऑੑ͕ൃ֮ͨ͠߹ʹɺਝͳमਖ਼͕ඞਢɻʮӡ༻ࣗಈԽʯͷͨΊͷࢦ ܧଓతͳอकඞཁेͳอकΛʮӡ༻ࣗಈԽʯʹΓࠐΉอकΛ੍͢Δ
ʮӡ༻ࣗಈԽʯʮҾ͖ܧ͗ʯ·Ͱ͕είʔϓOperation Labӡ༻ઃܭϥϘ44ٽ͖ͳ͕ΒɺపͰϦόʔεΤϯδχΞϦϯά࣍ͷ୲ऀ࣮ऀҟಈస৬Ͱ͏͍ͳ͍ݱ࣮ʹҾ͖ܧ͗Ͱ͖ͳ͍ʮӡ༻ࣗಈԽʯଟ͍8IZ෮ݩͰ͖ͳ͍͜ͱ͕ଟ͍ɻॲཧ༰Θ͔ͬͯɺతΘ͔Βͳ͍ʮӡ༻ࣗಈԽʯͷͨΊͷࢦ Ҿ͖ܧ͗
Operation Labӡ༻ઃܭϥϘ·ͱΊʮӡ༻ࣗಈԽʯͷͨΊͷࢦ45ʮӡ༻ࣗಈԽʯͷͨΊͷࢦʮӡ༻ࣗಈԽʯΛ࣮ࡍʹ͏ਓ͕ઃܭɾ࣮͢Δ• ࣗͰΘͳ͍ਓͷઃܭɾ࣮͙͢ݱͱဃ͢Δɻ• গͳ͘ͱઃܭӡ༻ݱ͕࣋ͭඞཁ͕͋Δɻઃܭɾ࣮ܧଓతͳอकҾ͖ܧ͗ඞཁेͳอकΛʮӡ༻ࣗಈԽʯʹΓࠐΉ• ʮࣗಈԽͯ͠͠·͑͋ͱ໘ΛݟΔඞཁ͕ͳ͍ʯ͜ͱͳ͍ɻ• ৗʹݱ࠷దԽ͍ͯͨ͘͠ΊʹɺਝͳมߋͰ͖Δ͕ඞཁɻʮӡ༻ࣗಈԽʯҾ͖ܧ͗·Ͱ͕ඞਢൣғͱߟ͑Δ• ݱ࣮ʹҾ͖ܧ͗Ͱ͖ͳ͍ʮӡ༻ࣗಈԽʯଟ͍ɻ• ʮٽ͖ͳ͕ΒɺపͰϦόʔεΤϯδχΞϦϯάʯ͋Γ͕ͪɻʮӡ༻ࣗಈԽʯͷϥΠϑαΠΫϧશମΛӡ༻ݱͰཧɾ੍ޚ͢Δ
Operation Labӡ༻ઃܭϥϘ·ͱΊ46
ʮӡ༻ࣗಈԽʯʹࣦഊ͢ΔՄೳੑߴ͍47ຊͷʮӡ༻ࣗಈԽʯɺԿΒ͔ͷܗͰࣦഊ͢Δ͜ͱ͕ଟ͍ɻϚωδϝϯτىҼͷʮӡ༻ࣗಈԽʯࣦഊ·ͱΊݱىҼͷʮӡ༻ࣗಈԽʯࣦഊ ࣗಈԽʹΑͬͯߗԽ͢Δɻ ͔ۙΒ࢝ΊͯෳࡶոحԽ͢Δɻ ࣗಈԽͷण໋͕͔͘ɺ͕ແବʹͳΔɻ ʮӡ༻ࣗಈԽ͕తʯʹͳΓ໎͢Δɻ ʮϢʔβʹϝϦοτͷແ͍ӡ༻ࣗಈԽʯΛ͢Δɻ ʮݮతͷӡ༻ࣗಈԽʯͰӡ༻Ձ͕ݮ͢ΔɻOperation Labӡ༻ઃܭϥϘ
Operation Labӡ༻ઃܭϥϘࢦ01&9ͷݮ480204060801001201401601802017 2018 2019 2020 2021 2022 ( ) ( ) ઈରతݮ૬ରతݮࣄۀܧଓ͕લఏͳΒɺ૬ରతݮͱଊ͑Δʮ01&9ͷݮʯͷଊ͑ํͰະདྷҟͳΔ·ͱΊ
Operation Labӡ༻ઃܭϥϘࢦαʔϏεఏڙՁͷ૿େ49૬ޓଓ ࣗঢ়ଶཧมߋཧαʔϏεσϦόϦཧՄೳੑࢹαʔϏεσϦόϦࢹඇαʔϏεσϦόϦͲͷྖҬͷఏڙՁΛ૿େ͍͔ܾͤͯ͘͞ΊΔϦεΫͱϦλʔϯ҆Ͱ͢ɻݱͷࣄʹΑͬͯҟͳΔ߹͕͋Γ·͢ɻϦεΫϦλʔϯϦεΫߴϦλʔϯߴϦεΫϦλʔϯߴϦεΫߴϦλʔϯͲ͜Λબͯ͠ྑ͍͕ɺಉ࣌ʹෳྖҬΛࢦ͞ͳ͍·ͱΊʮޮԽʯରͷܾఆωοτϫʔΫӡ༻
Operation Labӡ༻ઃܭϥϘʮӡ༻ࣗಈԽʯΛ࣮ࡍʹ͏ਓ͕ઃܭɾ࣮͢Δ• ࣗͰΘͳ͍ਓͷઃܭɾ࣮͙͢ݱͱဃ͢Δɻ• গͳ͘ͱઃܭӡ༻ݱ͕࣋ͭඞཁ͕͋ΔɻඞཁेͳอकΛʮӡ༻ࣗಈԽʯʹΓࠐΉ• ʮࣗಈԽͯ͠͠·͑͋ͱ໘ΛݟΔඞཁ͕ͳ͍ʯ͜ͱͳ͍ɻ• ৗʹݱ࠷దԽ͍ͯͨ͘͠ΊʹɺਝͳมߋͰ͖Δ͕ඞཁɻʮӡ༻ࣗಈԽʯҾ͖ܧ͗·Ͱ͕ඞਢൣғͱߟ͑Δ• ݱ࣮ʹҾ͖ܧ͗Ͱ͖ͳ͍ʮӡ༻ࣗಈԽʯଟ͍ɻ• ʮٽ͖ͳ͕ΒɺపͰϦόʔεΤϯδχΞϦϯάʯ͋Γ͕ͪɻࢦʮӡ༻ࣗಈԽʯͷͨΊͷࢦ50ઃܭɾ࣮ܧଓతͳอकҾ͖ܧ͗·ͱΊʮӡ༻ࣗಈԽʯͷϥΠϑαΠΫϧશମΛӡ༻ݱͰཧɾ੍ޚ͢Δ
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