運用の価値とロールモデル〜 MSPJ版 (大阪)/20190920-mspj-osaka-wg

Operation Lab ӡ༻ઃܭϥϘ ӡ༻ઃܭϥϘ߹ಉձࣾ ӡ༻ͷՁ஋ͱϩʔϧϞσϧ 1 γχΞΞʔΩςΫτ೾ా໺༟Ұ ʙ.41+൛ େࡕ
೔ຊ.41ڠձ .41ӡ༻՝୊੔ཧ8(

Operation Lab ӡ༻ઃܭϥϘ 2 ೾ా໺༟Ұ γχΞΞʔΩςΫτ ӡ༻ઃܭϥϘ߹ಉձࣾ ೔ຊ.41ڠձಛผձһ "844BNVSBJ ೥݄

Operation Lab ӡ༻ઃܭϥϘ ӡ༻खॱॻΛΑ͘ॻ͘ਓ 3 • ໿ʙຊ೥ͷखॱॻΛ࡞੒ɻ ʮڀۃͷӡ༻खॱॻʯΛ௥͍ٻΊΔ׆ಈΛ͍ͯ͠·͢ "84ϋϯζΦϯճ •
ฏۉ໿ຕ • ࠷େຕ

Operation Lab ӡ༻ઃܭϥϘ υΩϡϝϯτ׆ಈϗϫΠτϖʔύ࡞੒ࢧԉ 4 ϖʔύதɺϖʔύΛࣥචɺϖʔύΛϨϏϡʔ

Operation Lab ӡ༻ઃܭϥϘ υΩϡϝϯτ׆ಈݚڀձ࿦จ 5 ిࢠ௨৴৘ใֶձ ৘ใॲཧֶձ

Operation Lab ӡ༻ઃܭϥϘ .41ӡ༻՝୊੔ཧ8(JOେࡕ .41ӡ༻՝୊੔ཧ8( 6

.41ӡ༻՝୊੔ཧ8( Operation Lab ӡ༻ઃܭϥϘ 7 .41ӡ༻՝୊੔ཧ8(JOେࡕ • ೥݄׆ಈ։࢝ ݄ճͷఆྫϛʔςΟϯάͰٞ࿦
• ҎԼͷ৘ใΛ੔ཧ͠ɺ·ͱΊΔ͜ͱΛ׆ಈ໨తͱ͍ͯ͠·͢ɻ • ೔ຊͷ.41ࣄۀऀʹ͓͚Δӡ༻ͷݱঢ়ௐࠪɻ • ӡ༻ݱ৔͕௚໘͢Δ՝୊ͷ੔ཧΛߦ͏ɻ • 8(νΣΞ ڞಉ • Ӊ໺͞Μ ΫϥϥΦϯϥΠϯ • ೾ా໺ ӡ༻ઃܭϥϘ • ϝϯόʔ ೚ҙࢀՃ ֓Ͷຖճਓఔ౓Ͱٞ࿦ • দా͞Μɺ౻࡚͞Μ ࡢ೥౓͸୮Ӌ͞Μʹ΋͝ࢀՃ͍͖ͨͩ·ͨ͠

Operation Lab ӡ༻ઃܭϥϘ .41ӡ༻՝୊੔ཧ8(JOେࡕ ΞδΣϯμ 8 ໰୊ҙࣝ ʮӡ༻ݱ৔ʯͷ໎૸Λճආ͢ΔͨΊʹ
ʮӡ༻ۀ຿ʯͷߏ଄Խ ʮӡ༻ʯͱ͸Կ͔ ʮӡ༻ʯͷఆٛ ʮӡ༻ʯͷՁ஋ ʮӡ༻Ձ஋ʯͷߏ଄Խ ʮӡ༻ݱ৔ʯͷϩʔϧϞσϧ ʮӡ༻ཁһʯͷߏ଄Խ

Operation Lab ӡ༻ઃܭϥϘ .41ӡ༻՝୊੔ཧ8(JOେࡕ ʮϩʔϧϞσϧʯςʔϚͷ͖͔͚ͬ͸ 9 ӡ༻ݱ৔ʹ͓͚ΔϩʔϧϞσϧ ೥౓૯ձύωϧσΟεΧογϣϯͰͷ ୮Ӌ͞Μͷίϝϯτ

Operation Lab ӡ༻ઃܭϥϘ .41ӡ༻՝୊੔ཧ8(JOେࡕ ໰୊ҙࣝ 10

Operation Lab ӡ༻ઃܭϥϘ .41ӡ༻՝୊੔ཧ8(JOେࡕ ӡ༻ݱ৔ͷཧ૝ 11 ‣ αʔϏεͷ҆ఆ ࣾձج൫ʹ૬Ԡ͍҆͠ఆӡ༻ ‣
ۀ຿ෛՙ͕ฏ४త ݸʑਓ͕͕Μ͹Γ͗͢ͳͯ͘΋ۀ຿͕ճΔӡ༻ݱ৔ ‣ ӡ༻ʹର͢ΔධՁ͕దਖ਼ దਖ਼ͳར५ΛੜΉݱ৔ͱɺద੾ʹධՁ͞ΕΔཁһ ҆ఆͨ͠ӡ༻ ָͳӡ༻ Ք͙ӡ༻ ໰୊ҙࣝ ग़య*OUFSOFU8FFLʮӡ༻ํ๏࿦ʙγεςϜӡ༻ݱ৔ͷݱঢ়෼ੳͦͯ͠ӡ༻ઃܭ΁ʙʯ

Operation Lab ӡ༻ઃܭϥϘ .41ӡ༻՝୊੔ཧ8(JOେࡕ ӡ༻ݱ৔ͷݱ࣮ 12 ‣ αʔϏεͷ҆ఆ ࣾձج൫ʹ૬Ԡ͍҆͠ఆӡ༻ ‣
ۀ຿ෛՙ͕ฏ४త ݸʑਓ͕͕Μ͹Γ͗͢ͳͯ͘΋ۀ຿͕ճΔӡ༻ݱ৔ ‣ ӡ༻ʹର͢ΔධՁ͕దਖ਼ దਖ਼ͳར५ΛੜΉݱ৔ͱɺద੾ʹධՁ͞ΕΔཁһ ҆ఆͨ͠ӡ༻ ָͳӡ༻ Ք͙ӡ༻ τϥϒϧଟൃ ߴෛՙଐਓత ίετηϯλʔ ίετΧοτ ໰୊ҙࣝ

Operation Lab ӡ༻ઃܭϥϘ .41ӡ༻՝୊੔ཧ8(JOେࡕ ࣮͸ʮӡ༻ݱ৔ͷ೰Έʯ͸ڞ௨ 13 ✓ ଟ͘ͷݱ৔͕ࣅͨΑ͏ͳ͜ͱͰ೰ΜͰ͍Δ ࣮͸ࣗ෼ͷͱ͜Ζ͚ͩ͡Όͳ͍ ✓
ଟ͘ͷ໰୊఺ʹڞ௨ͷཁૉ ෳࡶͦ͏ʹݟ͑Δ໰୊఺Λղ͖΄͙͢ ग़య*OUFSOFU8FFLʮӡ༻ํ๏࿦ʙγεςϜӡ༻ݱ৔ͷݱঢ়෼ੳͦͯ͠ӡ༻ઃܭ΁ʙʯ ໰୊ҙࣝ

Operation Lab ӡ༻ઃܭϥϘ .41ӡ༻՝୊੔ཧ8(JOେࡕ ӡ༻ݱ৔ͷॾ໰୊ 14 ߴෛՙ ଐਓత ݟ͑͵අ༻ରޮՌ ϒϥοΫϘοΫεԽ
௿෇ՃՁ஋Խ ۀ຿͕ෳࡶԽ ʮඅ༻ʯ͸ҰఆͰʮޮՌʯ͸ܦ೥ྼԽ͢Δ ʮඅ༻ରޮՌʯ͸উखʹ௿ݮ͍ͯ͘͠ ݱ৔Ͱ͸੍ޚෆೳঢ়ଶ ໰୊ҙࣝ

Operation Lab ӡ༻ઃܭϥϘ .41ӡ༻՝୊੔ཧ8(JOେࡕ ӡ༻ݱ৔ͷʮཧ૝ʯͱʮݱ࣮ʯ 15 ӡ༻ݱ৔ͷཧ૝ ‣ αʔϏεͷ҆ఆ ࣾձج൫ʹ૬Ԡ͍҆͠ఆӡ༻ɻ
‣ ۀ຿ෛՙͷฏ४Խ ͏·͘ۀ຿͕ճΔӡ༻ݱ৔ɻ ‣ ӡ༻ʹର͢ΔධՁͷదਖ਼Խ దਖ਼ͳར५ΛੜΉݱ৔ͱɺద੾ʹධՁ͞ΕΔཁһɻ ߴෛՙ ଐਓత ݟ͑͵අ༻ରޮՌ ӡ༻ݱ৔ͷݱ࣮ ϒϥοΫϘοΫεԽ ௿෇ՃՁ஋Խ ۀ຿͕ෳࡶԽ WT ໰୊ҙࣝ

Operation Lab ӡ༻ઃܭϥϘ .41ӡ༻՝୊੔ཧ8(JOେࡕ ͋Γ͕ͪͳରԠ 16 ߴෛՙ ଐਓత ݟ͑͵අ༻ରޮՌ ͦ͏ͩ
ʮӡ༻ࣗಈԽʯ͠Α͏!! ໰୊ҙࣝ

Operation Lab ӡ༻ઃܭϥϘ .41ӡ༻՝୊੔ཧ8(JOେࡕ ͋Γ͕ͪͳରԠͱʮى͜Γ͕ͪͳ݁Ռʯ 17 ͦ͏ͩ ʮӡ༻ࣗಈԽʯ͠Α͏!! ࣗಈԽʹΑͬͯߗ௚Խ͢Δɻ ਎͔ۙΒ࢝ΊͯෳࡶոحԽ͢Δɻ
ࣗಈԽͷण໋͕୹͔͘ɺ޻਺͕ແବʹͳΔɻ ʮӡ༻ࣗಈԽ͕໨తʯʹͳΓ໎૸͢Δɻ ʮϢʔβʹϝϦοτͷͳ͍ӡ༻ࣗಈԽʯΛ͢Δɻ ʮ޻਺࡟ݮ໨తͰӡ༻ࣗಈԽʯͰՁ஋ݮ໣͢Δɻ ໰୊ҙࣝ

Operation Lab ӡ༻ઃܭϥϘ .41ӡ༻՝୊੔ཧ8(JOେࡕ ʮӡ༻ݱ৔ʯͷ໎૸Λճආ͢ΔͨΊʹ 18

Operation Lab ӡ༻ઃܭϥϘ .41ӡ༻՝୊੔ཧ8(JOେࡕ 19 ݪҼӡ༻ۀ຿͕ʮߏ଄Խʯ͞Ε͍ͯͳ͍ ਓ͕ཧղ͠ʹ͍͘ɻ γεςϜ͕औΓѻ͍ʹ͍͘ɻ
࿦ཧతʹਖ਼͍͔͠ݕূ͍ͯ͠ͳ͍ɻ ʮӡ༻ݱ৔ʯͷ໎૸Λճආ͢ΔͨΊʹ ʮӡ༻ۀ຿ʯ͕໎૸͢Δͷ͸ ͦ΋ͦ΋ӡ༻ۀ຿͕ߏ଄Խ͞Ε͍ͯͳ͍ͷ͕ݪҼ ࣗಈԽࣦഊ Ձ஋͕ෆ໌ྎ ඇޮ཰

ࢀߟ*5͸࿦ཧతͳߟ͑ํΛ͢Δਓʹେ͖ͳศӹΛఏڙ Operation Lab ӡ༻ઃܭϥϘ 20 • ࿦ཧతʹਖ਼͍͠ઃܭͱ࣮૷͕ߦͳΘΕΕ͹ɺ࿦ཧతʹਖ਼͍݁͠Ռ ͕࣮֬ʹಘΒΕΔɻ • Ұճઃܭɾ࣮૷ͨ͠΋ͷ͕਺ສճͰ΋࢖͍ճ͠Ͱ͖Δɻ
• େ͖ͳॲཧͰ΋ɺ෼ղͯ͠ฒྻ࣮ߦ͢Δ͜ͱͰҰॠͰऴΘΒͤΔ ͜ͱ͕ཧ࿦্͸ՄೳͱͳΔɻ *5ٕज़͸ɺ෺ཧ੍໿ͷӨڹ͕গͳ͍ͨΊɺ ద੾ͳந৅֓೦ͱ࿦ཧతਪ࿦͕Ͱ͖Δ૊৫͸ɺςί͕ޮ͘ɻ ద੾ͳந৅֓೦ͱ࿦ཧతਪ࿦͕Ͱ͖ͳ͍ͱɺ*5ٕज़͸ػೳ͠ͳ͍ɻ ग़యٕज़ಋೖͱͦͷӡ༻ઃܭΛߟ͑Δʙաڈͱະདྷͱ ʮӡ༻ݱ৔ʯͷ໎૸Λճආ͢ΔͨΊʹ

Operation Lab ӡ༻ઃܭϥϘ .41ӡ༻՝୊੔ཧ8(JOେࡕ 21 ద੾ͳந৅֓೦ͱ࿦ཧతਪ࿦͕ Ͱ͖ͳ͍ͱɺ*5͸ػೳ͠ͳ͍ɻ *5͸ʮ዁౓ʯͯ͘͠Εͳ͍ ʮӡ༻ݱ৔ʯͷ໎૸Λճආ͢ΔͨΊʹ

Operation Lab ӡ༻ઃܭϥϘ .41ӡ༻՝୊੔ཧ8(JOେࡕ 22 େલఏӡ༻ۀ຿Λʮߏ଄Խʯ͢Δ ਓ͕ཧղ͠΍͍͢Α͏ʹ͢Δɻ γεςϜ͔ΒऔΓѻ͍΍͍͢Α͏ʹ͢Δɻ
࿦ཧతʹਖ਼͍͜͠ͱΛݕূͰ͖ΔΑ͏ʹ͢Δɻ ӡ༻ۀ຿ͷʮߏ଄Խʯ͕ʮӡ༻ݱ৔ʯʹ͓͚Δେલఏ ެࣜతʹ͸ʮ዁౓ʯཁૉΛۃྗഉআ͢Δ ʮӡ༻ݱ৔ʯͷ໎૸Λճආ͢ΔͨΊʹ ద੾ͳந৅֓೦ͱ࿦ཧతਪ࿦

Operation Lab ӡ༻ઃܭϥϘ .41ӡ༻՝୊੔ཧ8(JOେࡕ օ͞Μͷӡ༻ۀ຿͸ͲͪΒͰ͔͢ 23 ਓ͕ཧղ͠΍͍͢Α͏ʹ ͳ͍ͬͯΔɻ
γεςϜ͕औΓѻ͍΍͍͢ Α͏ʹͳ͍ͬͯΔɻ ࿦ཧతʹਖ਼͍͜͠ͱΛݕূ ͍ͯ͠Δɻ దਖ਼ͳධՁɾҾ͖ܧ͗ɾࣗಈԽ͕ Ͱ͖Δɻ͓٬༷ͱର౳ʹ͍ۙ ਓ͕ཧղ͠΍͍͢Α͏ʹ ͳ͍ͬͯͳ͍ɻ γεςϜ͕औΓѻ͍΍͍͢ Α͏ʹͳ͍ͬͯͳ͍ɻ ࿦ཧతʹਖ਼͍͜͠ͱΛݕূ ͍ͯ͠ͳ͍ɻ ධՁ͞Εͳ͍ɻҾ͖ܧ͗΍ࣗಈԽʹ ࣦഊ͢Δɻ͓٬༷ʹԡ͠੾ΒΕΔ Өڹ ྫ ͋Γ͕ͪͳӡ༻ۀ຿ ͋Δ΂͖ӡ༻ۀ຿ Өڹ ྫ ʮӡ༻ݱ৔ʯͷ໎૸Λճආ͢ΔͨΊʹ .41൛

Operation Lab ӡ༻ઃܭϥϘ ࢀߟւ֎ͷ࢓ࣄͷ΍Γํ ӡ༻ۀ຿ΛؚΉࣄྫ 24

Operation Lab ӡ༻ઃܭϥϘ 25 ࣮૷͸Ұ࣌ͷ΋ͷͰ͕͢ɺυΩϡϝϯτԽ͞Εͨཧ࿦ʹ͸ ܭΓ஌Εͳ͍Ձ஋͕͋Γ·͢ɻ 43&ຊংจΑΓ (PPHMF43&Ͱ͸ɺίʔυ΍࣮૷ΑΓ΋ɺ ཧ࿦΍υΩϡϝϯςʔγϣϯ͕ॏࢹ͞Ε͍ͯΔɻ (PPHMF43&ཧ࿦΍υΩϡϝϯςʔγϣϯΛॏࢹ
ඇ࿦ཧతͳ໨ඪ΍աఔΛഉআͰ͖Δ ࣮֬ʹΰʔϧ΁ۙͮ͘ ւ֎ͷ࢓ࣄͷ΍Γํ ӡ༻ۀ຿ΛؚΉࣄྫ

Operation Lab ӡ༻ઃܭϥϘ "NB[PO8BZ࿦ཧͱՁ஋Λॏࢹ 26 ࢿྉਤ΍Օ৚ॻ͖ېࢭͰφϥςΟϒ ෺ޠ Ͱॻ͘
ݕ౼౰೔શһͰࢿྉΛ໧ಡ͠ɺ࿦ཧతʹ౼ٞ͢Δɻ ݁࿦ࢦඪ͸໌֬ʹ͢Δ͕ɺ໨ඪ஋͸ԾܾΊɻ ʮ࿦ཧͱՁ஋ʯͰશͯͷ׆ಈΛܾఆ͢Δ૊৫ ඇ࿦ཧతͳ໨ඪ΍աఔΛഉআͰ͖Δ ࣮֬ʹΰʔϧ΁ۙͮ͘ ւ֎ͷ࢓ࣄͷ΍Γํ ӡ༻ۀ຿ΛؚΉࣄྫ

Operation Lab ӡ༻ઃܭϥϘ ڞ௨఺Λݟ͍ग़͢ 27 ւ֎ͷ࢓ࣄͷ΍Γํ ӡ༻ۀ຿ΛؚΉࣄྫ ʮ࿦ཧͱՁ஋ʯͰશͯͷ׆ಈΛܾఆ ඇ࿦ཧతͳ໨ඪ΍աఔΛഉআͰ͖Δ ࣮֬ʹΰʔϧ΁ۙͮ͘
ཧ࿦΍υΩϡϝϯςʔγϣϯΛॏࢹ *5Λѻ͏্Ͱ౰ͨΓલͷ͜ͱ Պֶٕज़ͱ࿦ཧతʹ޲͖߹͏͜ͱ Λ ౰ͨΓલʹ۪௚ʹటष͘పఈతʹ΍͍ͬͯΔ

Operation Lab ӡ༻ઃܭϥϘ Ή͠Ζɺ౰ͨΓલͷ͜ͱΛ΍͖͔ͬͯͨΒ ࠓͷΑ͏ͳ੒ޭ͕͋Δͱߟ͑Δ΂͖ Α͋͘Δ൷൑ 28 ւ֎ͷ࢓ࣄͷ΍Γํ ӡ༻ۀ຿ΛؚΉࣄྫ *5Λѻ͏্Ͱ౰ͨΓલͷ͜ͱ
Պֶٕज़ͱ࿦ཧతʹ޲͖߹͏͜ͱ Λ ౰ͨΓલʹ۪௚ʹటष͘పఈతʹ΍͍ͬͯΔ GAFA͔ͩΒ Ͱ͖ΔΜͩΑ! ͜͜Ͱ͸ʮ࢓ࣄ΁ͷऔΓ૊Έํʯ͕࿦఺

Operation Lab ӡ༻ઃܭϥϘ ӳޠݍ࿩͠ख੹೚ υΩϡϝϯτۦಈ 29 ӳޠݍ͸ฉ͖ख͕Θ͔Δ·Ͱઆ໌͢Δʮ࿩͠ख੹೚ʯ Կ͔ΒԿ·Ͱઆ໌͠ͳͯ͘͸ͳΒͳ͍ϩʔίϯςΩετจԽ (ଟ༷ੑจԽ) ਖ਼͘͠఻ΘΒͳ͚Ε͹આ໌ଆʹ੹೚͕࢒Δ
(ܖ໿ࣾձ) ݴޠ(ޱ಄ɺจॻ)ʹΑΓ໌ࣔతʹ఻͑ΒΕͨ΋ͷ͕શͯͰ͋Δ (ߦؒͳͲແ͍) • ࢓ࣄʹ͓͚ΔυΩϡϝϯτͷՁ஋͕ߴ͍ • υΩϡϝϯτͷॻ͖ํʹ׳Ε͍ͯΔɻ • ࿦ཧతʹΘ͔Γ΍͍͢υΩϡϝϯτ͕ൺֱతଟ͍ɻ Ծઆʮ࢓ࣄͷ΍Γํʯͷҧ͍

Operation Lab ӡ༻ઃܭϥϘ ೔ຊฉ͖ख੹೚ ዁౓ۦಈ 30 ೔ຊͰ͸৔ͷۭؾΛલఏͱͨ͠ʮฉ͖ख੹೚ʯ ʮ҉໧ͷྃղʯ͕ॏཁͳཁૉͱͳΔ ϋΠίϯςΩετจԽ (ಉ࣭จԽ)
ฉ͖ख͕ɺ࿩͠खͷҙਤΛ἞ΈͱΔ (આ໌੹೚͕ऑ͍) ίϯςΩετʹΑΓ಺༰͕มΘΔͨΊυΩϡϝϯτ͕ॻ͖ʹ͍͘ (ߦؒΛಡΊ) • ࢓ࣄʹ͓͚ΔυΩϡϝϯτͷՁ஋͕௿͍ • υΩϡϝϯτͷॻ͖ํʹ׳Ε͍ͯͳ͍ɻ • Θ͔Γʹ͍͘υΩϡϝϯτ͕ଟ͍ɻ Ծઆʮ࢓ࣄͷ΍Γํʯͷҧ͍

Operation Lab ӡ༻ઃܭϥϘ ࢓ࣄͷ΍ΓํΛม͑Δඞཁ͕͋Δ ಛʹ*5ۀ຿ 31 ւ֎ͷ࢓ࣄͷ΍Γํ ӡ༻ۀ຿ΛؚΉࣄྫ ʮ࿦ཧͱՁ஋ʯͰશͯͷ׆ಈΛܾఆ ඇ࿦ཧతͳ໨ඪ΍աఔΛഉআͯ͠
࣮֬ʹཧ૝΁ۙͮͨ͘Ίʹ ཧ࿦΍υΩϡϝϯςʔγϣϯΛॏࢹ *5Λѻ͏্Ͱ౰ͨΓલͷ͜ͱ Պֶٕज़ͱ࿦ཧతʹ޲͖߹͏͜ͱ Λ ౰ͨΓલʹ۪௚ʹటष͘పఈతʹ΍Ζ͏

Operation Lab ӡ༻ઃܭϥϘ .41ӡ༻՝୊੔ཧ8(JOେࡕ ʮӡ༻ۀ຿ʯͷߏ଄Խ 32

Operation Lab ӡ༻ઃܭϥϘ .41ӡ༻՝୊੔ཧ8(JOେࡕ ӡ༻ۀ຿ͷߏ଄Խ 33 ӡ༻֓ཁઃܭ 4UFQ τοϓμ΢ϯΞϓϩʔν ͔Β࢝·Δ
ӡ༻ৄࡉઃܭ ߴ෇ՃՁ஋Խ 4UFQ 4UFQ ӡ༻֓ཁઃܭݟ௚͠ 4UFQ9 ܦӦ૚ ӡ༻ཁһ ӡ༻ཁһ શମ࠷దઃܭ ෦෼࠷దઃܭ ෇ՃՁ஋ઃܭ ϘτϜΞοϓΞϓϩʔν Ͱൃలͤ͞Δ ྆Ξϓϩʔνͷ ੔߹తͳ઀߹ ʮӡ༻ۀ຿ʯͷߏ଄Խ ܾࡋݖऀ ΞʔΩςΫτɾ͓٬༷

Operation Lab ӡ༻ઃܭϥϘ .41ӡ༻՝୊੔ཧ8(JOେࡕ ӡ༻ۀ຿ߏ଄ԽͷਐΊํ 4UFQ 34 ӡ༻֓ཁઃܭ 4UFQ τοϓμ΢ϯΞϓϩʔν
͔Β࢝·Δ ܦӦ૚ શମ࠷దઃܭ ʮӡ༻ۀ຿ʯͷߏ଄Խ ܾࡋݖऀ ΞʔΩςΫτɾ͓٬༷

Operation Lab ӡ༻ઃܭϥϘ .41ӡ༻՝୊੔ཧ8(JOେࡕ ӡ༻ۀ຿ߏ଄ԽͷਐΊํ 4UFQ4UFQ 35 ӡ༻֓ཁઃܭ 4UFQ ӡ༻ৄࡉઃܭ
ߴ෇ՃՁ஋Խ 4UFQ 4UFQ ܦӦ૚ ӡ༻ཁһ ӡ༻ཁһ શମ࠷దઃܭ ෦෼࠷దઃܭ ෇ՃՁ஋ઃܭ ϘτϜΞοϓΞϓϩʔν Ͱൃలͤ͞Δ τοϓμ΢ϯΞϓϩʔν ͔Β࢝·Δ ʮӡ༻ۀ຿ʯͷߏ଄Խ ܾࡋݖऀ ΞʔΩςΫτɾ͓٬༷

Operation Lab ӡ༻ઃܭϥϘ .41ӡ༻՝୊੔ཧ8(JOେࡕ ӡ༻ۀ຿ߏ଄ԽͰॏཁͳࣄ 4UFQ9 36 ӡ༻֓ཁઃܭ 4UFQ ӡ༻ৄࡉઃܭ
ߴ෇ՃՁ஋Խ 4UFQ 4UFQ ӡ༻ཁһ ӡ༻ཁһ શମ࠷దઃܭ ෦෼࠷దઃܭ ෇ՃՁ஋ઃܭ τοϓμ΢ϯΞϓϩʔν ͔Β࢝·Δ ϘτϜΞοϓΞϓϩʔν Ͱൃలͤ͞Δ ྆Ξϓϩʔνͷ ੔߹తͳ઀߹ ӡ༻֓ཁઃܭݟ௚͠ 4UFQ9 ܦӦ૚ ʮӡ༻ۀ຿ʯͷߏ଄Խ ܾࡋݖऀ ΞʔΩςΫτɾ͓٬༷

Operation Lab ӡ༻ઃܭϥϘ .41ӡ༻՝୊੔ཧ8(JOେࡕ 37 ೔ຊͷӡ༻ݱ৔ ݱ࣮ඇߏ଄త τοϓμ΢ϯΞϓϩʔν ͕ଘࡏ͠ͳ͍ ϘτϜΞοϓΞϓϩʔν
͕ൃࢄ͍ͯ͠Δ ݱ৔͔ΒͷఏҊ͕ແ͍ αΠϩԽ அઈ τοϓͷ͍ͨ͠ࣄ͕ Θ͔Βͳ͍ ઀߹΋͠ͳ͍ ੔߹΋͠ͳ͍ ܦӦ૚ ӡ༻ཁһ ӡ༻ཁһ ʮӡ༻ۀ຿ʯͷߏ଄Խ ܾࡋݖऀ ΞʔΩςΫτɾ͓٬༷ ͓٬༷

Operation Lab ӡ༻ઃܭϥϘ .41ӡ༻՝୊੔ཧ8(JOେࡕ 38 ʮӡ༻ۀ຿ʯΛߏ଄Խ͠·͠ΐ͏ Ϧιʔε Ϧιʔε ܦӦ૚ ӡ༻ཁһ
ӡ༻֓ཁઃܭ 4UFQ ӡ༻ৄࡉઃܭ ߴ෇ՃՁ஋Խ 4UFQ 4UFQ ӡ༻֓ཁઃܭݟ௚͠ 4UFQ9 શମ࠷దઃܭ ෦෼࠷దઃܭ ෇ՃՁ஋ઃܭ τοϓμ΢ϯΞϓϩʔν ͔Β࢝·Δ ϘτϜΞοϓΞϓϩʔν Ͱൃలͤ͞Δ ྆Ξϓϩʔνͷ ੔߹తͳ઀߹ Ϧιʔε Ϧιʔε Ϧιʔε Ϧιʔε ʮӡ༻ۀ຿ʯͷߏ଄Խ ܾࡋݖऀ ΞʔΩςΫτɾ͓٬༷

Operation Lab ӡ༻ઃܭϥϘ .41ӡ༻՝୊੔ཧ8(JOେࡕ ʮӡ༻ۀ຿ʯΛ ߏ଄Խ͠·͠ΐ͏ 39 ʮӡ༻ۀ຿ʯͷߏ଄Խ

Operation Lab ӡ༻ઃܭϥϘ .41ӡ༻՝୊੔ཧ8(JOେࡕ օ͞Μͷӡ༻ۀ຿͸ͲͪΒͰ͔͢ 40 ਓ͕ཧղ͠΍͍͢Α͏ʹ ͳ͍ͬͯΔɻ
γεςϜ͕औΓѻ͍΍͍͢ Α͏ʹͳ͍ͬͯΔɻ ࿦ཧతʹਖ਼͍͜͠ͱΛݕূ ͍ͯ͠Δɻ దਖ਼ͳධՁɾҾ͖ܧ͗ɾࣗಈԽ͕ Ͱ͖Δɻ͓٬༷ͱର౳ʹ͍ۙ ਓ͕ཧղ͠΍͍͢Α͏ʹ ͳ͍ͬͯͳ͍ɻ γεςϜ͕औΓѻ͍΍͍͢ Α͏ʹͳ͍ͬͯͳ͍ɻ ࿦ཧతʹਖ਼͍͜͠ͱΛݕূ ͍ͯ͠ͳ͍ɻ ධՁ͞Εͳ͍ɻҾ͖ܧ͗΍ࣗಈԽʹ ࣦഊ͢Δɻ͓٬༷ʹԡ͠੾ΒΕΔ Өڹ ྫ ߏ଄Խ͞Ε͍ͯͳ͍ӡ༻ۀ຿ ߏ଄Խ͞Εͨӡ༻ۀ຿ Өڹ ྫ .41൛ ʮӡ༻ۀ຿ʯͷߏ଄Խ

Operation Lab ӡ༻ઃܭϥϘ .41ӡ༻՝୊੔ཧ8(JOେࡕ ຊฤʮӡ༻ۀ຿ʯͷߏ଄Խ 41

Operation Lab ӡ༻ઃܭϥϘ .41ӡ༻՝୊੔ཧ8(JOେࡕ 42 ຊฤʮӡ༻ۀ຿ʯͷߏ଄Խ ʮӡ༻ʯͱ͸Կ͔ ʮӡ༻ʯͷఆٛ
ʮӡ༻ʯͷՁ஋ ʮӡ༻Ձ஋ʯͷߏ଄Խ ʮӡ༻ݱ৔ʯͷϩʔϧϞσϧ ʮӡ༻ཁһʯͷߏ଄Խ

Operation Lab ӡ༻ઃܭϥϘ .41ӡ༻՝୊੔ཧ8(JOେࡕ ʮӡ༻ʯͱ͸Կ͔ 43 ʙʮӡ༻ʯͷఆٛ ຊฤʮӡ༻ۀ຿ʯͷߏ଄Խ

Operation Lab ӡ༻ઃܭϥϘ .41ӡ༻՝୊੔ཧ8(JOେࡕ ·ͣʮӡ༻ʯͱ͸Կ͔Λ໌֬ʹ͢Δඞཁ͕͋Δ 44 ࣮͸ɺਓʹΑͬͯ֓೦͕ҟͳΔɻ ӡ༻ ߏ੒มߋ ͬͯӡ༻?
෦ॺؒௐ੔ ͬͯӡ༻? ௐࠪݚڀ ͬͯӡ༻? ো֐ݪҼͷ ௐࠪͬͯӡ༻? ʮӡ༻ʯͱ͸Կ͔

ʮӡ༻ʯͱ͸ ࣈٛ • ͏·͘ػೳΛಇ͔ͤ༻͍Δ͜ͱɺ׆༻ɻ • ͦͷ΋ͷͷ΋ͭػೳΛੜ͔ͯ͠༻͍Δ͜ͱɻ׆༻ɻ Operation Lab ӡ༻ઃܭϥϘ 45
.41ӡ༻՝୊੔ཧ8(JOେࡕ ޿ࣙԓୈ࿡൛ େࣙઘ ʮԿ͔Λ׆༻ʯ͠ͳ͍׆ಈ͸ʮӡ༻ʯͱ͸ݴ͑ͳ͍ɻ ʮӡ༻ʯͱ͸Կ͔

Operation Lab ӡ༻ઃܭϥϘ .41ӡ༻՝୊੔ཧ8(JOେࡕ ʮӡ༻ʯΛʮαʔϏεσϦόϦʯͱଊ͑Δ 46 ސ٬ɾ֎෦αʔϏε outbound inbound outbound
inbound ֎෦ࢧԉ૊৫ inbound inbound ӡ༻ϝϯόʔ outbound inbound ಺෦ڠௐ/ࢧԉ૊৫ inbound outbound ϦΫΤετ σϦόϦ σϦόϦ σϦόϦ σϦόϦ ϦΫΤετ ϦΫΤετ ϦΫΤετ ӡ༻ݱ৔ ૭ޱ ϑϩϯτΤϯυ όοΫΤϯυ outbound outbound ϦΫΤετʹର͢ΔσϦόϦͷ܁Γฦ͠ ى఺͔ͭऴ఺ ग़యܦӦ৘ใֶձ೥य़قશࠃݚڀൃදେձʮӡ༻ۀ຿ϓϩηεͷϞσϧԽʯ ʮӡ༻ʯͱ͸Կ͔

Operation Lab ӡ༻ઃܭϥϘ .41ӡ༻՝୊੔ཧ8(JOେࡕ ʮӡ༻ʯͱ͸ ఆٛ 47 ӡ༻૊৫ͷϦιʔεΛ׆༻͠ɺରՁ΍ධՁΛಘΔ͜ͱΛ໨తʹɺ ֎෦ʹରͯ͠ɺܧଓతʹԿΒ͔ͷαʔϏεΛఏڙ͠ଓ͚Δ͜ͱɻ ʮαʔϏεΛܧଓతʹσϦόϦ͢Δ͜ͱʯ
࿈ࡌɿݱ৔ࢹ఺͔Βͷӡ༻ํ๏࿦ ୈ3ճ ໌೔ͷӡ༻ݱ৔ͷͨΊʹ - ӡ༻ϑϨʔϜϫʔΫͱ͍͏ࢹ఺ IUUQTUIJOLJUDPKQTUPSZ QBHF$ ʮԿ͔Λ׆༻͢Δʯ׆ಈ͸ʮӡ༻ʯͰ͋Δɻ ʮӡ༻ʯͱ͸Կ͔

Operation Lab ӡ༻ઃܭϥϘ .41ӡ༻՝୊੔ཧ8(JOେࡕ ʮӡ༻ʯΛʮαʔϏεσϦόϦʯͱଊ͑ΔϝϦοτ 48 • ઐ໳ੑ αʔϏεͱσϦόϦ ͕໌֬ʹͳΔ
• ʮαʔϏεʯࢹ఺Ͱ෺ࣄΛߟ͑ΔΑ͏ʹͳΔ • ʮσϦόϦʯࢹ఺ͰఆྔධՁ͕ՄೳʹͳΔ Quality Cost Delivery ඼࣭ͱ͍͏Ձ஋؍ ࣌ؒͱ͍͏෺ੑ ֹۚͱ͍͏෺ੑ Ϣʔβ αʔϏε σϦόϦ ʮӡ༻ʯͱ͸Կ͔

Operation Lab ӡ༻ઃܭϥϘ .41ӡ༻՝୊੔ཧ8(JOେࡕ ࢀߟʮӡ༻ʯ͸ʮαʔϏεσϦόϦʯ 49 • ࣾ಺ͷΠϯϑϥӡ༻ • ґཔݩ෦ॺ΁ͷαʔϏεͷσϦόϦͱߟ͑Δɻ
• ʮಓ۩ͷ͓कΓʯ͔Βͷ୤٫ʹܨ͕ΔՄೳੑ͕͋Δɻ • ΞϥʔτରԠ • γεςϜ͔Βʮ෮چϦΫΤετʯ͕དྷͨͱߟ͑Δɻ • ʮ෮چͱ͍͏αʔϏεʯͷσϦόϦͱ͍͏ࢹ఺Ͱߟ͑Δɻ ʮӡ༻ʯͱ͸Կ͔

Operation Lab ӡ༻ઃܭϥϘ .41ӡ༻՝୊੔ཧ8(JOେࡕ αʔϏεͱ͸Կ͔ 50 • ΤϯυϢʔβͷ՝୊Λղܾ͢Δ͜ͱ • ࣾ಺Ϣʔβͷ՝୊Λղܾ͢Δ͜ͱ
• ୭͔ͷ՝୊Λղܾ͢Δ͜ͱΛ ؒ઀తʹ ࢧԉ͢Δ͜ͱ Ϣʔβͷʮ՝୊ʯΛղܾ͢Δ͜ͱ શͯͷۀ຿͸ʮαʔϏεʯͱଊ͑Δ͜ͱ͕Ͱ͖Δ αʔϏε ໨త Ϗδωεͷ࿩ ʮӡ༻ʯͱ͸Կ͔

Operation Lab ӡ༻ઃܭϥϘ .41ӡ༻՝୊੔ཧ8(JOେࡕ σϦόϦͱ͸Կ͔ 51 • ߴ౓ͳ൓෮ੑɺ࠶ݱੑ͕ٻΊΒΕΔۀ຿׆ಈɻ • ಠࣗੑΑΓ΋҆ఆੑɺ߹ཧੑ͕Ձ஋Λ࣋ͭۀ຿׆ಈɻ
• ఆྔධՁʹΑΔ߹ཧੑݕূΛલఏͱͨ͠ۀ຿׆ಈɻ αʔϏεΛ҆ఆత߹ཧతʹఏڙ͢Δ͜ͱ શͯͷఆৗۀ຿͸ʮσϦόϦʯͱଊ͑Δ͜ͱ͕Ͱ͖Δ σϦόϦ खஈ ΤϯδχΞϦϯάͷ࿩ ʮӡ༻ʯͱ͸Կ͔

Operation Lab ӡ༻ઃܭϥϘ .41ӡ༻՝୊੔ཧ8(JOେࡕ اۀʹ͓͚Δӡ༻ۀ຿ͷຊ࣭ 52 ࣄۀʹ͓͚Δʮӡ༻ʯ͸ɺҎԼͷΑ͏ʹఆٛ͢Δ͜ͱ͕Ͱ͖Δɻ ӡ༻૊৫͕࣋ͭϦιʔεΛ׆༻ͯ͠ɺࣄۀΛܧଓ͢Δ͜ͱɻ • ʮܧଓاۀͷલఏʯ
ࡒ຿ձܭʹ͓͚Δެ४ͷͭ • اۀ͕কདྷʹΘͨͬͯܧଓͯ͠ࣄۀ׆ಈΛߦ͏ɺͱ͍͏લఏɻ Ұൠతʹʮӡ༻ۀ຿ʯΛߦ͏૊৫͸ɺܧଓاۀͰ͋Δɻ • ʮӡ༻ʯ େࣙઘ • ͦͷ΋ͷͷ΋ͭػೳΛੜ͔ͯ͠༻͍Δ͜ͱɻ׆༻ɻ ʮӡ༻ۀ຿ʯ͸ɺاۀͷػೳ΍Ϧιʔεͷ׆༻Λߦ͏ۀ຿Ͱ͋Δɻ ӡ༻ۀ຿ͷຊ࣭͸ʮࣄۀܧଓੑʯͷ࣮ݱ ʮӡ༻ʯͱ͸Կ͔

Operation Lab ӡ༻ઃܭϥϘ .41ӡ༻՝୊੔ཧ8(JOେࡕ ࢀߟʮࣄۀʯͱ͸Կ͔ 53 ରՁΛಘͯɺࣾձతҙٛͷ͋ΔՁ஋Λఏڙ͢Δ͜ͱɻ ࣾձతҙٛͷ͋ΔՁ஋Λఏڙ͢Δ͜ͱɻ ରՁΛಘΔ͜ͱɻ ओ໨త
෭࣍తͳ໨త ʮٯʹͳΔͱސ٬͸ಀ͛ΔʯͱΑ͘ݴΘΕ·͢ ˓Ձ஋Λఏڙͯ͠ɺ͓ۚΛ໯ͬͨ څྉ૿͑·͢ º͓͕ۚཉ͍͠ͷͰɺԿ͔Λ͢Δ څྉ૿͑·ͤΜ ݸਓͷ৔߹ ʮӡ༻ʯͱ͸Կ͔

Operation Lab ӡ༻ઃܭϥϘ .41ӡ༻՝୊੔ཧ8(JOେࡕ ʮ.41ʯͱ͸Կ͔ 54 ʙ.41ͷ৔߹ ຊฤʮӡ༻ۀ຿ʯͷߏ଄Խ

Operation Lab ӡ༻ઃܭϥϘ .41ӡ༻՝୊੔ཧ8(JOେࡕ .41ʹ͓͚Δӡ༻ۀ຿ͷຊ࣭ 55 ࣄۀʹ͓͚Δʮӡ༻ʯ͸ɺҎԼͷΑ͏ʹఆٛ͢Δ͜ͱ͕Ͱ͖Δɻ ӡ༻૊৫͕࣋ͭϦιʔεΛ׆༻ͯ͠ɺࣄۀΛܧଓ͢Δ͜ͱɻ .41ӡ༻ۀ຿ͷຊ࣭͸ʮ͓٬༷ͷࣄۀܧଓੑʯͷ࣮ݱ ʮ.41ʯͱ͸Կ͔
.41 .BOBHFE4FSWJDF1SPWJEFSϚωʔδυαʔϏεఏڙऀ ͱ͸ɺ Ϣʔβʹظ଴͞Ε͍ͯΔϏδωε্ͷ੒ՌΛ൐ʹ࣮ݱ͢ΔͨΊʹɺ ଟ༷ͳࢿݯͱػೳΛܧଓతʹఏڙ͢Δઐ໳Ոूஂͷ͜ͱΛݴ͍·͢ɻ ೔ຊ.41ڠձϏδωε৘ใ8(ͷఆٛ

Operation Lab ӡ༻ઃܭϥϘ .41ӡ༻՝୊੔ཧ8(JOେࡕ .41ͱ͸Կ͔ 56 .41 ʮؙ౤͛αʔϏεϓϩόΠμʯ ʮਅ໘໨Ͱੌ͍ϓϩόΠμʯ εΧΠΞʔν
দా͞Μ Ϗδωε৘ใWG ΛൃలڧԽͯ͠ ʮ.41ʯͱ͸Կ͔

Operation Lab ӡ༻ઃܭϥϘ .41ӡ༻՝୊੔ཧ8(JOେࡕ .41ͱ͸Կ͔ 57 .41 ʮؙ౤͛αʔϏεϓϩόΠμʯ ʮඒ੍͍͠໿ʯʹैͬͨʮؙ౤͛ʯΛड͚ࢭΊΒΕΔࣄۀऀ ґཔϑϩʔɺґཔύϥϝʔλɺٻΊΔΞ΢τϓοτ
ར༻ऀͷʮ՝୊ʯΛɺࣗݾϦιʔεΛ׆༻ͯ͠ ܧଓతʹղܾ͢Δࣄۀऀ ਓ͕౗ΕΔΑ͏ͳʮؙ౤͛ʯ͸μϝ .41ӡ༻ۀ຿ͷຊ࣭͸ʮ͓٬༷ͷࣄۀܧଓੑʯͷ࣮ݱ ʮ.41ʯͱ͸Կ͔

Operation Lab ӡ༻ઃܭϥϘ .41ӡ༻՝୊੔ཧ8(JOେࡕ "84͸࣮͸.41Ͱ͋Δ 58 .41 ʮؙ౤͛αʔϏεϓϩόΠμʯ ʮඒ੍͍͠໿ʯʹैͬͨʮؙ౤͛ʯΛड͚ࢭΊΒΕΔࣄۀऀ ར༻ऀͷʮ՝୊ʯΛɺࣗݾϦιʔεΛ׆༻ͯ͠
ܧଓతʹղܾ͢Δࣄۀऀ .41ӡ༻ۀ຿ͷຊ࣭͸ʮ͓٬༷ͷࣄۀܧଓੑʯͷ࣮ݱ Amazon Web Services ʮ.41ʯͱ͸Կ͔

Operation Lab ӡ༻ઃܭϥϘ .41ӡ༻՝୊੔ཧ8(JOେࡕ ʮӡ༻ʯͷՁ஋ 59 ʙʮӡ༻Ձ஋ʯͷߏ଄Խ ຊฤʮӡ༻ۀ຿ʯͷߏ଄Խ

Operation Lab ӡ༻ઃܭϥϘ .41ӡ༻՝୊੔ཧ8(JOେࡕ ʮӡ༻ʯͷՁ஋͸ʮࣄۀܧଓʯ͔Βੜ·ΕΔ 60 ࣄۀʹ͓͚Δʮӡ༻ʯͷఆٛ ӡ༻૊৫͕΋ͭػೳ΍ϦιʔεΛ׆༻ͯ͠ɺࣄۀΛܧଓ͢Δ͜ͱɻ ӡ༻ۀ຿ͷຊ࣭͸ʮࣄۀܧଓੑʯͷ࣮ݱ ʮࣄۀܧଓʯʹߩݙ͍ͯ͠Δ͔Ͳ͏͔Ͱ
ʮӡ༻ʯͷՁ஋͕ܾ·Δ ʮӡ༻ʯͷՁ஋

Operation Lab ӡ༻ઃܭϥϘ .41ӡ༻՝୊੔ཧ8(JOେࡕ ʮӡ༻ʯʹ͓͚ΔͭͷՁ஋ 61 ໨త αʔϏεՁ஋ Ϗδωε खஈ
σϦόϦՁ஋ ΤϯδχΞϦϯά අ༻ʹݟ߹ͬͨޮՌͷ͋Δʮӡ༻ʯ ͔͔ΔίετΛ௚઀഑ො͠ ʮച্ݪՁʯͱͯ͠ߩݙ ऩӹੑ • ٬؍తʹ၆ᛌ͢Δ͜ͱ͕Մೳ • Պֶతख๏ʹΑΔଌఆ͕Մೳ • ࿦ཧతख๏ʹΑΔ෼ੳ͕Մೳ ୭͕ݟͯ΋ಉ͡ʮӡ༻ʯ΁ ߹ཧੑ • ΤϯυϢʔβͷ՝୊Λղܾ͢Δ͜ͱ • ࣾ಺Ϣʔβͷ՝୊Λղܾ͢Δ͜ͱ • ୭͔ͷ՝୊Λղܾ͢Δ͜ͱΛ ؒ઀తʹ ࢧԉ͢Δ͜ͱ • ߴ౓ͳ൓෮ੑɺ࠶ݱੑ͕ٻΊΒΕΔۀ຿׆ಈɻ • ಠࣗੑΑΓ΋҆ఆੑɺ߹ཧੑ͕Ձ஋Λ࣋ͭۀ຿׆ಈɻ • ఆྔධՁʹΑΔ߹ཧੑݕূΛલఏͱͨ͠ۀ຿׆ಈɻ ʮӡ༻ʯͷՁ஋

Operation Lab ӡ༻ઃܭϥϘ .41ӡ༻՝୊੔ཧ8(JOେࡕ αʔϏεՁ஋͸ސ٬ʹͲ͏ಧ͔͘Ͱܾ·Δ 62 ૊৫಺෦͚ͩݟ͍ͯͯ΋αʔϏεՁ஋͸ݟ͑ͳ͍ ग़యܦӦ৘ใֶձ೥य़قશࠃݚڀൃදେձʮӡ༻ۀ຿ϓϩηεͷϞσϧԽʯ ސ٬ɾ֎෦αʔϏε outbound
inbound outbound inbound ֎෦ࢧԉ૊৫ inbound inbound ӡ༻ϝϯόʔ outbound inbound ಺෦ڠௐ/ࢧԉ૊৫ inbound outbound ϦΫΤετ σϦόϦ σϦόϦ σϦόϦ σϦόϦ ϦΫΤετ ϦΫΤετ ϦΫΤετ ӡ༻ݱ৔ ૭ޱ ϑϩϯτΤϯυ όοΫΤϯυ outbound outbound ͜͜ʹରͯ͠ ͲΜͳՁ஋Λಧ͚Δ͔ ࣗ෼ୡ͕ͲΜͳ ෇ՃՁ஋Λ෇༩ ͢Δͷ͔ αʔϏεՁ஋ ʮӡ༻ʯͷՁ஋

Operation Lab ӡ༻ઃܭϥϘ .41ӡ༻՝୊੔ཧ8(JOେࡕ Έͳ͞Μͷӡ༻ۀ຿͸ސ٬ʹͲ͏Өڹ͍ͯ͠·͔͢ 63 ͜͜ʹରͯ͠ ͲΜͳՁ஋Λಧ͚͍ͯΔ͔ ૊৫಺෦͚ͩΛҙࣝͨ͠ӡ༻ۀ຿ʹ͸αʔϏεՁ஋͕ແ͍ ग़యܦӦ৘ใֶձ೥य़قશࠃݚڀൃදେձʮӡ༻ۀ຿ϓϩηεͷϞσϧԽʯ
ސ٬ɾ֎෦αʔϏε outbound inbound outbound inbound ֎෦ࢧԉ૊৫ inbound inbound ӡ༻ϝϯόʔ outbound inbound ಺෦ڠௐ/ࢧԉ૊৫ inbound outbound ϦΫΤετ σϦόϦ σϦόϦ σϦόϦ σϦόϦ ϦΫΤετ ϦΫΤετ ϦΫΤετ ӡ༻ݱ৔ ૭ޱ ϑϩϯτΤϯυ όοΫΤϯυ outbound outbound Quality Deliver y ඼࣭ͱ͍͏Ձ஋ ࣌ؒͱ͍͏Ձ஋ αʔϏεՁ஋ ʮӡ༻ʯͷՁ஋

Operation Lab ӡ༻ઃܭϥϘ .41ӡ༻՝୊੔ཧ8(JOେࡕ αʔϏεͱͯ͠ͷʮӡ༻ʯ 64 • ʮӡ༻ʯ େࣙઘ
• ͦͷ΋ͷͷ΋ͭػೳΛੜ͔ͯ͠༻͍Δ͜ͱɻ׆༻ɻ ར༻ऀͷʮ՝୊ʯΛղܾ͠ͳ͚Ε͹ ʮӡ༻ʯͱ͸ݴ͑ͳ͍ αʔϏεՁ஋ ʮӡ༻ʯͷՁ஋

Operation Lab ӡ༻ઃܭϥϘ .41ӡ༻՝୊੔ཧ8(JOେࡕ σϦόϦՁ஋͸࿦ཧతͳਖ਼͠͞Ͱܾ·Δ 65 • ߴ౓ͳ൓෮ੑɺ࠶ݱੑ • ҆ఆੑɺ߹ཧੑ͕Ձ஋
• ఆྔධՁʹΑΔ߹ཧੑݕূ͕લఏ ʮ࿦ཧతʹਖ਼͍͠ʯ͕લఏʹͳΔੈք ೔ຊͷ*5ͷ࠷΋ऑ͍ͱ͜Ζ αʔϏεΛ҆ఆత߹ཧతʹఏڙ͢Δ͜ͱ σϦόϦՁ஋ ʮӡ༻ʯͷՁ஋

Operation Lab ӡ༻ઃܭϥϘ .41ӡ༻՝୊੔ཧ8(JOେࡕ Έͳ͞Μͷӡ༻ۀ຿͸࿦ཧతʹਖ਼͍͠Ͱ͔͢ 66 • ߴ౓ͳ൓෮ੑɺ࠶ݱੑ͕͋Δ͔ •
҆ఆੑɺ߹ཧੑ͕Ձ஋ͱೝΊΒΕ͍ͯΔ͔ • ఆྔධՁʹΑΔ߹ཧੑݕূ͕લఏʹͳ͍ͬͯΔ͔ ೔ຊͷ*5 ৬৔ ʹ͓͍ͯ͸ʮ࿦ཧతʹਖ਼͍͠ʯ͜ͱ͕ ॏࢹ͞Ε͍ͯͳ͍ɺҙࣝ͞Ε͍ͯͳ͍ɻ ख࡞ۀͷిࢠԽ͸ਐΜ͕ͩɺ*5ʹඞཁͳ ந৅֓೦ͱ࿦ཧతਪ࿦Λѻ͑ΔΑ͏ʹ͸ͳ͍ͬͯͳ͍ɻ ଟ͘ͷӡ༻ݱ৔ ʮӡ༻ࣗಈԽʯલͷӡ༻ۀ຿ʹ͍ͭͯ σϦόϦՁ஋ ʮӡ༻ʯͷՁ஋

Operation Lab ӡ༻ઃܭϥϘ .41ӡ༻՝୊੔ཧ8(JOେࡕ ΤϯδχΞϦϯάͱͯ͠ͷʮӡ༻ʯ 67 • ʮΤϯδχΞϦϯάʯ େࣙઘ
• Պֶٕज़ΛԠ༻ͯ͠෺඼Λੜ࢈͢Δٕज़ɻͦΕΛݚڀ͢Δֶ໰ɻ Պֶٕज़ΛԠ༻ͯ͠ۀ຿Λ͠ͳ͚Ε͹ ʮӡ༻ʯͱ͸ݴ͑ͳ͍ ʮӡ༻ʯͷՁ஋ σϦόϦՁ஋ ΤϯδχΞϦϯά

Operation Lab ӡ༻ઃܭϥϘ .41ӡ༻՝୊੔ཧ8(JOେࡕ ސ٬ʹͲ͏ಧ͔͘ Ͱܾ·Δ ࿦ཧతͳਖ਼͠͞ Ͱܾ·Δ ʮӡ༻ʯʹ͓͚ΔͭͷՁ஋ 68
໨త αʔϏεՁ஋ Ϗδωε खஈ σϦόϦՁ஋ ΤϯδχΞϦϯά ʮӡ༻ʯͷՁ஋ ར༻ऀͷʮ՝୊ʯΛղܾ ͠ͳ͚Ε͹ ʮӡ༻ʯͱ͸ݴ͑ͳ͍ Պֶٕज़ΛԠ༻ͯ͠ۀ຿ Λ͠ͳ͚Ε͹ ʮӡ༻ʯͱ͸ݴ͑ͳ͍

Operation Lab ӡ༻ઃܭϥϘ .41ӡ༻՝୊੔ཧ8(JOେࡕ ͜ͷ྆ऀ͕ଗͬͯʮࣄۀܧଓʯ͕Մೳ ʮӡ༻ʯʹ͓͚ΔͭͷՁ஋ͱࣄۀܧଓੑ 69 Ϗδωε΍ձࣾͷ શମ࠷దԽ Ϗδωεͷܧଓ
ݱ৔ͱ͍͏ ෦෼࠷దԽ ӡ༻ۀ຿ͷܧଓ ӡ༻ݱ৔ͷ ࣮ઓೳྗ ӡ༻ݱ৔ͷ جૅମྗ ໨త αʔϏεՁ஋ Ϗδωε खஈ σϦόϦՁ஋ ΤϯδχΞϦϯά ʮӡ༻ʯͷՁ஋

Operation Lab ӡ༻ઃܭϥϘ .41ӡ༻՝୊੔ཧ8(JOେࡕ ·ͱΊʮӡ༻ʯͷՁ஋͸ࣄۀܧଓੑ 70 ࣄۀʹ͓͚Δʮӡ༻ʯ͸ɺҎԼͷΑ͏ʹఆٛ͢Δ͜ͱ͕Ͱ͖Δɻ ӡ༻૊৫͕΋ͭػೳ΍ϦιʔεΛ׆༻ͯ͠ɺࣄۀΛܧଓ͢Δ͜ͱɻ ӡ༻ۀ຿ͷຊ࣭͸ʮࣄۀܧଓੑʯͷ࣮ݱ ໨త
αʔϏεՁ஋ Ϗδωε खஈ σϦόϦՁ஋ ΤϯδχΞϦϯά • ΤϯυϢʔβͷ՝୊Λղܾ͢Δ͜ͱ • ࣾ಺Ϣʔβͷ՝୊Λղܾ͢Δ͜ͱ • ୭͔ͷ՝୊Λղܾ͢Δ͜ͱΛ ؒ઀తʹ ࢧԉ͢Δ͜ͱ • ߴ౓ͳ൓෮ੑɺ࠶ݱੑ͕ٻΊΒΕΔۀ຿׆ಈɻ • ಠࣗੑΑΓ΋҆ఆੑɺ߹ཧੑ͕Ձ஋Λ࣋ͭۀ຿׆ಈɻ • ఆྔධՁʹΑΔ߹ཧੑݕূΛલఏͱͨ͠ۀ຿׆ಈɻ Ϗδωεͷܧଓ ӡ༻ۀ຿ͷܧଓ ʮӡ༻ʯͷՁ஋

Operation Lab ӡ༻ઃܭϥϘ .41ӡ༻՝୊੔ཧ8(JOେࡕ ʮ.41ӡ༻ʯͷՁ஋͸ސ٬ͷࣄۀܧଓੑ 71 ໨త αʔϏεՁ஋ Ϗδωε खஈ
σϦόϦՁ஋ ΤϯδχΞϦϯά • ΤϯυϢʔβͷ՝୊Λղܾ͢Δ͜ͱ • ࣾ಺Ϣʔβͷ՝୊Λղܾ͢Δ͜ͱ • ୭͔ͷ՝୊Λղܾ͢Δ͜ͱΛ ؒ઀తʹ ࢧԉ͢Δ͜ͱ • ߴ౓ͳ൓෮ੑɺ࠶ݱੑ͕ٻΊΒΕΔۀ຿׆ಈɻ • ಠࣗੑΑΓ΋҆ఆੑɺ߹ཧੑ͕Ձ஋Λ࣋ͭۀ຿׆ಈɻ • ఆྔධՁʹΑΔ߹ཧੑݕূΛલఏͱͨ͠ۀ຿׆ಈɻ Ϗδωεͷܧଓ ӡ༻ۀ຿ͷܧଓ ʮӡ༻ʯͷՁ஋ .41ӡ༻ۀ຿ͷຊ࣭͸ʮ͓٬༷ͷࣄۀܧଓੑʯͷ࣮ݱ ͓٬༷ͷ ͓٬༷ͷ

Operation Lab ӡ༻ઃܭϥϘ .41ӡ༻՝୊੔ཧ8(JOେࡕ ʮӡ༻ݱ৔ʯͷϩʔϧϞσϧ 72 ʙʮӡ༻ཁһʯͷߏ଄Խ ຊฤʮӡ༻ۀ຿ʯͷߏ଄Խ

Operation Lab ӡ༻ઃܭϥϘ .41ӡ༻՝୊੔ཧ8(JOେࡕ ʮӡ༻ʯʹඞཁͳΤίγεςϜ 73 ʮӡ༻ݱ৔ʯͷϩʔϧϞσϧ

Operation Lab ӡ༻ઃܭϥϘ .41ӡ༻՝୊੔ཧ8(JOେࡕ ӨڹൣғશମΛӡ༻ΤίγεςϜͱଊ͑Δ 74 ࣗવքͷ͋Δ஍ҬʹॅΉ͢΂ͯͷੜ෺܈ूͱͦΕΒͷੜ׆ʹؔ༩ ͢Δ؀ڥཁҼͱΛҰମͱͯ͠ݟͨ΋ͷɻΤίγεςϜɻ εʔύʔେࣙྛ ੜଶܥ
ܦӦ૚ ڠྗ૊৫ Ϣʔβ ܦࡁ(economy)ͷΤίͰ͸͋Γ·ͤΜ ӡ༻૊৫ ʮӡ༻ʯʹඞཁͳΤίγεςϜ

Operation Lab ӡ༻ઃܭϥϘ .41ӡ༻՝୊੔ཧ8(JOେࡕ ӡ༻ΤίγεςϜͱӡ༻ͷՁ஋ 75 αʔϏεՁ஋ Ϗδωε σϦόϦՁ஋ ΤϯδχΞϦϯά
ܦӦ૚ Ϣʔβ ظ଴ ڠྗɾࢧԉ ظ଴ Ԡ౴ Ԡ౴ ӡ༻ཁһ ௚઀త ؒ઀త αʔϏεσϦόϦ ࢢ৔ εςʔΫϗϧμ ӡ༻૊৫ ސ٬ʹͲ͏ಧ͔͘ Ͱܾ·Δ ࿦ཧతͳਖ਼͠͞ Ͱܾ·Δ ڠྗ૊৫ ʮӡ༻ࣗಈԽͷΤίγεςϜʯͷ෼ੳͱઃܭ

Operation Lab ӡ༻ઃܭϥϘ .41ӡ༻՝୊੔ཧ8(JOେࡕ ӡ༻ΤίγεςϜʹ͓͚Δʮӡ༻੒Ռʯ 76 • ظ଴ͱఏڙ͕ۉߧ͍ͯ͠Δ͔ దਖ਼੒Ռ
• ఏڙ͕ෆ଍͍ͯ͠ͳ͍͔ ௿੒Ռ • ա৒ʹఏڙ͍ͯ͠ͳ͍͔ ա৒੒Ռ ܦӦ૚ ڠྗ૊৫ ظ଴ ڠྗɾࢧԉ ظ଴ ఏڙ ఏڙ ۉߧ ۉߧ εςʔΫϗϧμͱͷؔ܎ੑ͕ʮӡ༻੒Ռʯͷج४ʹͳΔ αʔϏεσϦόϦ ڠྗɾࢧԉͰิ׬ • ͲΜͳظ଴Λ͍ͯ͠Δ͔ • ظ଴ʹର͢Δ੒Ռج४͸Կ͔ • ͲΜͳࢧԉ͕Ͱ͖Δ͔ • ࢧԉͷ੒Ռج४͸Կ͔ εςʔΫϗϧμ ӡ༻૊৫ Ϣʔβ ʮӡ༻ࣗಈԽͷΤίγεςϜʯͷ෼ੳͱઃܭ

Operation Lab ӡ༻ઃܭϥϘ .41ӡ༻՝୊੔ཧ8(JOେࡕ 77 ӡ༻૊৫಺෦ͷΤίγεςϜཁૉ ӡ༻ཁһ ӡ༻ۀ຿ ӡ༻ج൫ ӡ༻ۀ຿ʹඞཁͳ౔୆
ӡ༻ۀ຿ʹඞཁͳਓࡐ ӡ༻ۀ຿ͦͷ΋ͷ ӡ༻૊৫ ʮӡ༻ʯʹඞཁͳΤίγεςϜ

Operation Lab ӡ༻ઃܭϥϘ .41ӡ༻՝୊੔ཧ8(JOେࡕ 78 ࠓճ͸ ӡ༻ཁһ ӡ༻ۀ຿ ӡ༻ج൫ ӡ༻ۀ຿ʹඞཁͳ౔୆
ӡ༻ۀ຿ʹඞཁͳਓࡐ ӡ༻ۀ຿ͦͷ΋ͷ ͜͜ͷ͓࿩ ӡ༻૊৫ ʮӡ༻ʯʹඞཁͳΤίγεςϜ

Operation Lab ӡ༻ઃܭϥϘ .41ӡ༻՝୊੔ཧ8(JOେࡕ ʮӡ༻ʯͱʮଐਓԽʯ 79 ʮӡ༻ݱ৔ʯͷϩʔϧϞσϧ

ʮӡ༻ʯͱʮଐਓԽʯ Operation Lab ӡ༻ઃܭϥϘ 80 .41ӡ༻՝୊੔ཧ8(JOେࡕ ೔ຊͷӡ༻ݱ৔ʹ͓͍ͯ͸ ʮଐਓԽʯ͕େ͖ͳ໰୊ͱͳ͍ͬͯΔ ͳͥʮଐਓԽʯ͕μϝͳͷͩΖ͏͔ ʮӡ༻ʯͷϩʔϧϞσϧΛߟ͑Δ্Ͱɺ
ଐਓԽͷ࿩͸ආ͚ͯ௨Ε·ͤΜ ʮӡ༻ʯͱʮଐਓԽʯ

Operation Lab ӡ༻ઃܭϥϘ .41ӡ༻՝୊੔ཧ8(JOେࡕ ʮଐਓԽʯͱ͸Կ͔ 81 ͦͷਓʹଐ͢Δ͜ͱ ʮଐਓʯ ͧ͘͡Μ ʮଐਓԽʯͱ͸
Ұൠతʹ ۀ຿ͳͲ͕ಛఆͷݸਓʹଐ͢Δ͜ͱ খֶؗਫ਼બ൛೔ຊࠃޠେࣙయ ͦͷมԽΛؚΉ ʮӡ༻ʯͱʮଐਓԽʯ

Operation Lab ӡ༻ઃܭϥϘ .41ӡ༻՝୊੔ཧ8(JOେࡕ ʮଐਓԽʯͱ͸ 82 ۀ຿ͳͲ͕ಛఆͷݸਓʹଐ͢Δ͜ͱ ͋Δۀ຿͕ɺ ૊৫΍νʔϜʹରͯ͠Ͱ͸ͳ͘
ಛఆͷݸਓͱڧ͍݁ͼ෇͖Λ͍࣋ͬͯΔঢ়ଶ ͭ·Γ Λݴ͏ ͦͷมԽΛؚΉ ʮӡ༻ʯͱʮଐਓԽʯ

Operation Lab ӡ༻ઃܭϥϘ .41ӡ༻՝୊੔ཧ8(JOେࡕ ੲॻ͍ͨهࣄͰ͕͢ɺɺ 83 ӡ༻ݱ৔ͷʮଐਓԽʯʹ͸ɺ࣍ͷͭͷҙຯ͕͋Γ·͢ɻ ʢʣఆৗӡ༻ͷΑ͏ͳʮϒϥοΫɾϘοΫεԽ͕ڐ͞Εͳ͍ʯྖҬͱɺ ʢʣඇఆৗӡ༻΍ӡ༻ઃܭͳͲͷΑ͏ʹɺ୲౰ऀͷʮϊ΢ϋ΢΍ݸ ੑʯ͕ظ଴͞ΕΔྖҬɺͰ͢ɻ
ӡ༻ݱ৔ʹ͓͍ͯେ͖ͳ໰୊ʹͳΔͷ͸લऀͰ͢ɻࣄۀܧଓੑϦεΫΛ ੜΈग़͢͜ͱʹͭͳ͕Γ·͢ɻ 5IJOL*5ݱ৔ࢹ఺͔Βͷӡ༻ํ๏࿦ࣗ෼ͨͪͷʮӡ༻ʯΛ஌Δӡ༻ઃܭͷຊ࣭ IUUQTUIJOLJUDPKQTUPSZ QBHF$ ʮӡ༻ʯͱʮଐਓԽʯ

Operation Lab ӡ༻ઃܭϥϘ .41ӡ༻՝୊੔ཧ8(JOେࡕ ଐਓԽͷಛ௃ ϓϥε໘ 84 • ઐ໳ੑ΍ݸੑ͕׆͖Δ ظ଴͕໌֬Ͱ͋Ε͹੒Ռ΋ग़΍͍͢
ଐਓԽ͸ʮݸਓʹ࢓ࣄ͕ଐ͢ΔʯͷͰҎԼͷಛ௃͕͋Δ • ඇ࠶ݱతͳ࢓ࣄʹ࠷ద શ͘৽͍͠࢓ࣄΛ೚ͤΒΕΔ • ্ཱ͕ͪΓ͕ૣ͍ ൺֱత୹ظͰ੒Ռ͕ग़΍͍͢ ʮӡ༻ʯͱʮଐਓԽʯ

Operation Lab ӡ༻ઃܭϥϘ .41ӡ༻՝୊੔ཧ8(JOେࡕ ଐਓԽͷಛ௃ ϚΠφε໘ 85 • ہॴత ൣғ͕ڱ͍ɻൣғతͳεέʔϥϏϦςΟ͕௿͍
ଐਓԽ͸ʮݸਓʹ࢓ࣄ͕ଐ͢ΔʯͷͰҎԼͷಛ௃͕͋Δ • شൃత ͦͷݸਓͷҟಈ΍ୀ৬ʹΑΓଟ͘ͷ΋ͷΛ૕ࣦ͢Δ • ඇ࠶ݱత ੒Ռ͕୯ൃతͰ࠶ݱ͕೉͍͠ɻͰ΋ࣦഊ͸܁Γฦ͢ ಉ༷ͷਓࡐΛҭ੒͢Δ͜ͱ͕೉͍͠ɻ • ඇ൓෮త ൓෮ੑ͕௿͍ɻճ਺తͳεέʔϥϏϦςΟ͕௿͍ ʮӡ༻ʯͱʮଐਓԽʯ

Operation Lab ӡ༻ઃܭϥϘ .41ӡ༻՝୊੔ཧ8(JOେࡕ ଐਓԽͷಛ௃ ϓϥε໘ɺϚΠφε໘ 86 • ઐ໳ੑ΍ݸੑ͕׆͖Δ •
্ཱ͕ͪΓ͕ૣ͍ • ඇ࠶ݱతͳ࢓ࣄʹ࠷ద • ہॴత ൣғڱ • ඇ൓෮త গճ਺ • ඇ࠶ݱత ୯ൃతɾҭ੒೉ • شൃత ϚΠφε໘ ϓϥε໘ ଐਓԽ͸ʮݸਓʹ࢓ࣄ͕ଐ͢ΔʯͷͰҎԼͷಛ௃͕͋Δ ʮӡ༻ʯͱʮଐਓԽʯ

Operation Lab ӡ༻ઃܭϥϘ .41ӡ༻՝୊੔ཧ8(JOେࡕ ྖҬଐਓԽ͢΂͖ྖҬ ઐ໳ՈྖҬ 87 • ઐ໳ੑ΍ݸੑ͕׆͖Δ •
্ཱ͕ͪΓ͕ૣ͍ • ඇ࠶ݱతͳ࢓ࣄʹ࠷ద ʮෆ֬ఆཁૉ͕ଟ͍ෆ҆ఆͳྖҬʯ͸ɺଐਓԽ͢΂͖ ଐਓԽͷϓϥε໘ ઐ໳ੑ΍ݸੑͰܗʹ͢Δ ༗ܗԽ ෆ֬ఆཁૉɾෆ҆ఆཁૉ ઌਐੑ কདྷੑ ଐਓʹΑΔ ਝ଎ੑ ଐਓʹΑΔ ॊೈੑ ߩݙ ʮӡ༻ʯͱʮଐਓԽʯ

Operation Lab ӡ༻ઃܭϥϘ .41ӡ༻՝୊੔ཧ8(JOେࡕ ྖҬଐਓԽܧଓʹΑΔෆ҆ఆྖҬ 88 ଐਓԽͨ͠··ͩͱʮଐਓԽͷϚΠφε໘ʯ͕ݦࡏԽ • ہॴత ൣғڱ
• ඇ൓෮త গճ਺ • ඇ࠶ݱత ୯ൃతɾҭ੒೉ • شൃత ଐਓԽͷϚΠφε໘ ॊΒ͔͍ঢ়ଶͷ·· ݦࡏԽ ෆ֬ఆཁૉɾෆ҆ఆཁૉ ઌਐੑ কདྷੑ ଐਓʹΑΔ ਝ଎ੑ ଐਓʹΑΔ ॊೈੑ ઐ໳ੑ΍ݸੑͰܗʹ͢Δ ʮӡ༻ʯͱʮଐਓԽʯ

Operation Lab ӡ༻ઃܭϥϘ .41ӡ༻՝୊੔ཧ8(JOେࡕ ྖҬඇଐਓԽʹΑΔ҆ఆྖҬ 89 ʮଐਓԽͷϚΠφε໘ʯͷݦࡏԽલʹඇଐਓԽ͕ඞཁ • ඇہॴత ൣғ޿
• ൓෮త ଟճ਺ • ࠶ݱత ܧଓతɾҭ੒қ • ඇشൃత ඇଐਓԽʹΑΔస׵ ࣄۀܧଓՄೳʹ͢Δ ඇଐਓʹΑΔ ൓෮ੑ ٬؍Խɺ஌ݟԽ ඇଐਓʹΑΔ ࠶ݱੑ ࣮ݱ ઐ໳ੑ΍ݸੑͰܗʹ͢Δ ෆ֬ఆཁૉɾෆ҆ఆཁૉ ઌਐੑ কདྷੑ ଐਓʹΑΔ ਝ଎ੑ ଐਓʹΑΔ ॊೈੑ ʮӡ༻ʯͱʮଐਓԽʯ

Operation Lab ӡ༻ઃܭϥϘ .41ӡ༻՝୊੔ཧ8(JOେࡕ ӡ༻ͷʮଐਓԽʯͱͲ͏޲͖߹͏΂͖͔ 90 ۀ຿ͷہ໘ʹԠͯ͡ʮଐਓʯʮඇଐਓʯͷ྆ྖҬ͕ඞཁ ࣄۀܧଓՄೳʹ͢Δ ෆ֬ఆཁૉɾෆ҆ఆཁૉ ઌਐੑ
কདྷੑ ඇଐਓʹΑΔ ൓෮ੑ ٬؍Խɺ஌ݟԽ ඇଐਓʹΑΔ ࠶ݱੑ ଐਓʹΑΔ ਝ଎ੑ ଐਓʹΑΔ ॊೈੑ ઐ໳ੑ΍ݸੑͰܗʹ͢Δ ଐਓԽ͕ળ ඇଐਓԽ͕ળ ઌਐੑɺॊೈੑ͕Ձ஋ ܧଓੑɺ࠶ݱੑ͕Ձ஋ ඇشൃੑ͕ॏཁ شൃੑ͕க໋తͳऑ఺ ʮӡ༻ʯͱʮଐਓԽʯ

Operation Lab ӡ༻ઃܭϥϘ .41ӡ༻՝୊੔ཧ8(JOେࡕ 91 ӡ༻ݱ৔ʹ͓͚ΔʮଐਓԽʯͷઃܭํ਑ ۀ຿ͷہ໘ʹԠͯ͡ʮଐਓʯʮඇଐਓʯͷ྆ྖҬΛઃܭ ࣄۀܧଓՄೳʹ͢Δ ෆ֬ఆཁૉɾෆ҆ఆཁૉ ઌਐੑ
কདྷੑ ඇଐਓʹΑΔ ൓෮ੑ ٬؍Խɺ஌ݟԽ ඇଐਓʹΑΔ ࠶ݱੑ ଐਓʹΑΔ ਝ଎ੑ ଐਓʹΑΔ ॊೈੑ ઐ໳ੑ΍ݸੑͰܗʹ͢Δ ੵۃతʹଐਓԽ ΤϯδχΞϦϯά ʹΑΔඇଐਓԽ ʮӡ༻ʯͱʮଐਓԽʯ

Operation Lab ӡ༻ઃܭϥϘ .41ӡ༻՝୊੔ཧ8(JOେࡕ 92 ӡ༻ݱ৔ʹ͓͚ΔʮଐਓԽʯͷઃܭखॱ ۀ຿ͷہ໘ʹԠͯ͡ʮଐਓʯʮඇଐਓʯͷ྆ྖҬΛઃܭ ੵۃతʹଐਓԽ ΤϯδχΞϦϯά ʹΑΔඇଐਓԽ
4UFQଐਓԽ͢΂͖ྖҬ Λಛఆ͢Δ ઐ໳ੑʹظ଴ 4UFQඇଐਓԽ͢΂͖ྖҬ Λಛఆ͢Δ ࣗಈԽͷظ଴ 4UFQඇଐਓԽͰ͖ͳ͍ྖҬ Λಛఆ͢Δ 4UFQʹ໭Δ ʮӡ༻ʯͱʮଐਓԽʯ

Operation Lab ӡ༻ઃܭϥϘ .41ӡ༻՝୊੔ཧ8(JOେࡕ 93 ࢀߟཧ૝తͳଐਓɾඇଐਓൺ཰ ਺஋ࢿྉ࡞੒ऀͷओ؍ ඇଐਓԽྖҬ ࣄۀܧଓੑ͕ߴ͍ ଐਓԽྖҬ
70.0% 30.0% ෆ҆ఆͳۀ຿ྖҬ ઐ໳ੑ΍ݸੑͰܗʹ͢Δ ࣄۀܧଓՄೳʹ͢Δ ඇଐਓԽྖҬ͚ͩͩͱ ਐԽɾมԽ͠ͳ͍ ଐਓԽྖҬ͚ͩͩͱ εέʔϧɾ҆ఆ͠ͳ͍ ଐਓ ਺஋ࢿྉ࡞੒ऀͷओ؍ ඇଐਓ ʮӡ༻ʯͱʮଐਓԽʯ

Operation Lab ӡ༻ઃܭϥϘ .41ӡ༻՝୊੔ཧ8(JOେࡕ ʮӡ༻ʯͷՁ஋ͱʮଐਓԽʯͱϩʔϧϞσϧ 94 ʮӡ༻ݱ৔ʯͷϩʔϧϞσϧ

ӡ༻ͷՁ஋ͷΪϟοϓ Operation Lab ӡ༻ઃܭϥϘ 95 .41ӡ༻՝୊੔ཧ8(JOେࡕ ܦӦ૚ Ϣʔβ ظ଴ ظ଴
Ԡ౴ Ԡ౴ ӡ༻ཁһ ࢢ৔ εςʔΫϗϧμ ӡ༻૊৫ ۉߧ ۉߧ αʔϏεσϦόϦ • ظ଴ͱఏڙ͕ۉߧ͍ͯ͠Δ͔ దਖ਼੒Ռ • ఏڙ͕ෆ଍͍ͯ͠ͳ͍͔ ௿੒Ռ • ա৒ʹఏڙ͍ͯ͠ͳ͍͔ ա৒੒Ռ ӡ༻ͷՁ஋΁ͷظ଴ͱఏڙʹ͸Ϊϟοϓ͕͋Δ ʮӡ༻ʯͷՁ஋ͱʮଐਓԽʯͱϩʔϧϞσϧ

Operation Lab ӡ༻ઃܭϥϘ .41ӡ༻՝୊੔ཧ8(JOେࡕ ӡ༻ϩʔϧͷඞཁੑ 96 ܦӦ૚ ӡ༻ཁһ "T*T 5P#F
ΤϯδχΞϦϯά໘ Ͱͷظ଴ Ϗδωε໘ Ͱͷظ଴ શମ࠷ద໘Ͱͷظ଴ Ϊϟοϓ ΪϟοϓΛ ຒΊΔਓୡ ϩʔϧϞσϧ εΩϧηοτ ϚΠϯυηοτ ݟ͑΍͍͢ ݟ͑ʹ͍͘ ڞ௨ ഉଞత ଟ༷ ظ଴ͱఏڙͷΪϟοϓΛ೺Ѳ͠ɺ ղফͰ͖Δਓ͕ඞཁ Ϣʔβ ʮӡ༻ʯͷՁ஋ͱʮଐਓԽʯͱϩʔϧϞσϧ

Operation Lab ӡ༻ઃܭϥϘ .41ӡ༻՝୊੔ཧ8(JOେࡕ ӡ༻ͷͭͷϩʔϧྖҬ 97 σϦόϦ ΤϯδχΞϦϯάՁ஋ αʔϏε ϏδωεՁ஋
ઐ໳ੑ΍ݸੑͰ αʔϏεΛܗʹ͢Δ ྖҬ ઐ໳ੑ΍ݸੑͰ σϦόϦΛܗʹ͢Δ ྖҬ ઐ໳ੑ΍ݸੑͰ શମ࠷దΛܗʹ͢Δ ྖҬ ࣄۀΛܧଓ Λ࣮ݱ͢ΔͨΊͷྖҬ ઐ໳ੑͰଐਓͱඇଐਓΛڮ౉͢͠ΔྖҬ ʮӡ༻ʯͷՁ஋ͱʮଐਓԽʯͱϩʔϧϞσϧ ग़య೔ຊ.41ڠձ.41ӡ༻՝୊੔ཧ8( ܧଓੑɺ࠶ݱੑ͕Ձ஋ ଐਓԽ͕ળ ઌਐੑɺॊೈੑ͕Ձ஋ ඇଐਓԽ͕ળ

Operation Lab ӡ༻ઃܭϥϘ .41ӡ༻՝୊੔ཧ8(JOେࡕ ӡ༻ͷϩʔϧϞσϧ શମ૾ 98 σϦόϦ ΤϯδχΞϦϯάՁ஋ αʔϏε
ϏδωεՁ஋ ΞιγΤΠτϝϯόʔ αʔϏεڧԽܕ ΤϯδχΞ ٕज़ڧԽܕ ΤϯδχΞ ਖ਼ن ΤϯδχΞ શମ࠷దԽ ΤϯδχΞ ग़య೔ຊ.41ڠձ.41ӡ༻՝୊੔ཧ8( ܧଓੑɺ࠶ݱੑ͕Ձ஋ ଐਓԽ͕ળ ઌਐੑɺॊೈੑ͕Ձ஋ ӡ༻Ϛωʔδϟ ඇଐਓԽ͕ળ ʮӡ༻ʯͷՁ஋ͱʮଐਓԽʯͱϩʔϧϞσϧ

Operation Lab ӡ༻ઃܭϥϘ .41ӡ༻՝୊੔ཧ8(JOେࡕ ӡ༻ͷϩʔϧϞσϧ ྫ 99 ܧଓੑɺ࠶ݱੑ͕Ձ஋ αʔϏεڧԽܕ ΤϯδχΞ
ٕज़ڧԽܕ ΤϯδχΞ ਖ਼ن ΤϯδχΞ ଐਓԽ͕ળ ઌਐੑɺॊೈੑ͕Ձ஋ શମ࠷దԽ ΤϯδχΞ ӡ༻ݱ৔ͷۀ຿ઃܭͰ͖Δਓ ΞʔΩςΫτ ૊৫΍ਓࡐͷϚωδϝϯτͰ͖Δਓ 71P& ސ٬ʹద੾ͳఏҊ͕Ͱ͖Δਓ ηʔϧε ސ٬ͷཁ๬Λద੾ʹټΊΔਓ αϙʔτ ো֐Λਝ଎ʹղܾͰ͖Δਓ ϨεΩϡʔ ٕज़తํ޲ੑΛϦʔυͰ͖Δਓ ςοΫϦʔυ طଘͷࣾ಺ٕज़Λ׆༻ͯ͠ʮ۩ମԽʯͰ͖Δਓ ΠϯϓϦϝϯςʔγϣϯ ଐਓۀ຿ΛඇଐਓԽͰ͖Δਓ ඇଐਓԽۀ຿Λ͖ͪΜͱͰ͖Δਓ ΞιγΤΠτϝϯόʔ શମϚωδϝϯτ ʮӡ༻ʯʹؔΘΔશͯΛϚωδϝϯτͰ͖Δਓ ӡ༻Ϛωʔδϟ ग़య೔ຊ.41ڠձ.41ӡ༻՝୊੔ཧ8( ඇଐਓԽ͕ળ ʮӡ༻ʯͷՁ஋ͱʮଐਓԽʯͱϩʔϧϞσϧ

Operation Lab ӡ༻ઃܭϥϘ .41ӡ༻՝୊੔ཧ8(JOେࡕ ӡ༻ͷϩʔϧϞσϧͰେࣄͳ͜ͱ 100 • ͋͘·Ͱ΋໾ׂ෼୲ ਎෼Ͱ͸ͳ͍
• શһʮ࿦ཧతʯͰ͋Δ͜ͱ͕େલఏɻ • ઐ໳ྖҬ͸Ұ࣌త͔ͭ୯ͳΔ໨҆ɻ ʮ͜Ε͔͠Ͱ͖ͳ͍ਓʯ͸มԽʹରԠͰ͖ͳ ͍ਓʹͳͬͯ͠·͏ • ಘҙෆಘҙ͸͋ͬͯ΋ʮϑϧελο Ϋʯʹ͍ۙ͜ͱ͕Ͱ͖Δਓ͕ੜ͖࢒Δ • ͋͘·Ͱ΋௨ա఺ͱͯ͠ͷ৬Ґ ਖ਼نΤϯδχΞΛ໨ࢦ͞ͳ͍ਓ͸͍͔ͭ ৬Λࣦ͏ ܧଓੑɺ࠶ݱੑ͕Ձ஋ αʔϏεڧԽܕ ΤϯδχΞ ٕज़ڧԽܕ ΤϯδχΞ ਖ਼ن ΤϯδχΞ ଐਓԽ͕ળ ઌਐੑɺॊೈੑ͕Ձ஋ શମ࠷దԽ ΤϯδχΞ ΞιγΤΠτϝϯόʔ ग़య೔ຊ.41ڠձ.41ӡ༻՝୊੔ཧ8( શମϚωδϝϯτ ඇଐਓԽ͕ળ ʮӡ༻ʯͷՁ஋ͱʮଐਓԽʯͱϩʔϧϞσϧ

Operation Lab ӡ༻ઃܭϥϘ .41ӡ༻՝୊੔ཧ8(JOେࡕ 101 ӡ༻ͷϩʔϧϞσϧͱʮۀ຿ͷෳࡶ͞ʯͷؔ܎ ܧଓੑɺ࠶ݱੑ͕Ձ஋ αʔϏεڧԽܕ ΤϯδχΞ ٕज़ڧԽܕ
ΤϯδχΞ ਖ਼ن ΤϯδχΞ ଐਓԽ͕ળ ઌਐੑɺॊೈੑ͕Ձ஋ શମ࠷దԽ ΤϯδχΞ ΞιγΤΠτϝϯόʔ શମϚωδϝϯτ ඇଐਓԽ͕ળ ฏқ ෳࡶ ෳࡶ͞ͷ ഉআ ෳࡶ͞ͷ ू໿ ʮӡ༻ʯͷՁ஋ͱʮଐਓԽʯͱϩʔϧϞσϧ

Operation Lab ӡ༻ઃܭϥϘ .41ӡ༻՝୊੔ཧ8(JOେࡕ ͍·࠷΋ඞཁͳӡ༻ϩʔϧ͸ 102 ࣗΒͷઐ໳ੑͰଐਓͱඇଐਓΛڮ౉͢͠Δਓ ࿦ཧೳྗ ந৅Խ ೳྗ
۩ମԽ ೳྗ ࿦ཧతͳਖ਼͠͞ Λॏࢹɾ࣮ફͰ͖Δ ର৅෺Λѻ͍΍͘͢ ϞσϧԽͰ͖Δ ݱ৔΍ݱ࣮Λ௚ࢹͯ͠ ࠷దԽͰ͖Δ ࣈٛ௨ΓͷʮΤϯδχΞϦϯάʯ͕Ͱ͖Δਓ͕গͳ͍ɻ ʮͪΌΜͱͨ͠खॱॻΛॻ͘͜ͱʯ͕࠷ॳͷҰา ܧଓੑɺ࠶ݱੑ͕Ձ஋ ਖ਼ن ΤϯδχΞ ଐਓԽ͕ળ ઌਐੑɺॊೈੑ͕Ձ஋ ग़య೔ຊ.41ڠձ.41ӡ༻՝୊੔ཧ8( ࣄۀܧଓՄೳʹ͢Δ ඇଐਓԽ͕ળ ʮӡ༻ʯͷՁ஋ͱʮଐਓԽʯͱϩʔϧϞσϧ

Operation Lab ӡ༻ઃܭϥϘ .41ӡ༻՝୊੔ཧ8(JOେࡕ ࠓޙͷٞ࿦ͷํ޲ੑ Ҋ 103

ӡ༻ϩʔϧ΁ͷظ଴ͱͦͷϞσϧԽ • ֤ϩʔϧ͸ͳͥඞཁ͔ • ͓٬༷΍ܦӦ૚͸ͲΜͳظ଴Λ΋͍ͬͯΔ͔ • ࣮ࡍͷݱ৔͸ͲΜͳঢ়ଶ͔ •
ͲΜͳΪϟοϓ͕͋Γɺ୭͕ղফ͢Δͷ͔ • ֤ϩʔϧʹ͸Կ͕ඞཁ͔ • εΩϧηοτͷϞσϧ • ϚΠϯυηοτͷϞσϧ Operation Lab ӡ༻ઃܭϥϘ 104 .41ӡ༻՝୊੔ཧ8(JOେࡕ ࠓޙͷٞ࿦ͷํ޲ੑ Ҋ

Operation Lab ӡ༻ઃܭϥϘ .41ӡ༻՝୊੔ཧ8(JOେࡕ ࠷ޙʹ 105

Operation Lab ӡ༻ઃܭϥϘ .41ӡ༻՝୊੔ཧ8(JOେࡕ 106 େલఏӡ༻ۀ຿Λʮߏ଄Խʯ͢Δ ਓ͕ཧղ͠΍͍͢Α͏ʹ͢Δɻ γεςϜ͔ΒऔΓѻ͍΍͍͢Α͏ʹ͢Δɻ
࿦ཧతʹਖ਼͍͜͠ͱΛݕূͰ͖ΔΑ͏ʹ͢Δɻ ӡ༻ۀ຿ͷʮߏ଄Խʯ͕ʮӡ༻ݱ৔ʯʹ͓͚Δେલఏ ࠷ޙʹ

Operation Lab ӡ༻ઃܭϥϘ .41ӡ༻՝୊੔ཧ8(JOେࡕ ʮΤϯδχΞϦϯάՁ஋ʯͷཱ͕֬ٸ຿ 107 ʮ໰୊ΛࠜੑͰղܾ͢Δͷ͸അࣛͰ͢ɻ ໰୊ΛΤϯδχΞϦϯάͰղܾ͢Δͷ͕ ΤϯδχΞͷ࢓ࣄͰ͢ʯ !ZPTIJPSJ
http://d.hatena.ne.jp/Yoshiori/20120217/1329491437 ࿦ཧೳྗ ந৅Խ ೳྗ ۩ମԽ ೳྗ ࿦ཧతͳਖ਼͠͞ Λॏࢹɾ࣮ફͰ͖Δ ର৅෺Λѻ͍΍͘͢ ϞσϧԽͰ͖Δ ݱ৔΍ݱ࣮Λ௚ࢹͯ͠ ࠷దԽͰ͖Δ ಛʹʮଐਓͱඇଐਓΛڮ౉͢͠Δਓʯ͕ඞཁ ӡ༻૊৫͕΋ͭػೳ΍ϦιʔεΛ׆༻ͯ͠ɺࣄۀΛܧଓ͢Δɻ ӡ༻ݱ৔ͷ جૅମྗ ࠷ޙʹ

Operation Lab ӡ༻ઃܭϥϘ 108 ࢀߟաڈͷൃදࢿྉ IUUQTXXXPQTMBCKQQVCMJTI աڈͷൃදࢿྉ͸ 0QT-BCKQͱ͍͏αΠτʹஔ͍ͯ͋Γ·͢ɻ

IUUQXXXPQFSBUJPOMBCDPKQ OperationLab ӡ༻ઃܭ

運用の価値とロールモデル 〜 MSPJ版 (大阪)/20190920-mspj-osaka-wg

運用の価値とロールモデル 〜 MSPJ版 (大阪)/20190920-mspj-osaka-wg

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運用の価値とロールモデル〜 MSPJ版 (大阪)/20190920-mspj-osaka-wg

運用の価値とロールモデル〜 MSPJ版 (大阪)/20190920-mspj-osaka-wg