ChefConf 2013 - Level Up Your Change

Changing fast is hard, but has never been more important. While your existing organization likely excels at ongoing incremental improvement, executing on innovative ideas aimed at leveling up your capabilities can be met with resistance. We'll talk about why that is and show one way to implement this type of change, with some real examples and lessons learned along the way.

Transcript

1. Level Up Your Change ChefConf 2013 Rob Cummings @opsrob
2. About Nordstrom Why Change is Hard How to Change Two Examples
3. About
5. We strive to provide our customers with the best possible service—and committed to improving it every day.
7. 242 stores in 31 states Nordstrom.com Nordstrom fsb HauteLook.com 65,000 Employees 1,000+ in Technology
8. Change is hard.
9. Your organization:
10. Is big, established, and always wins. http://www.flickr.com/photos/12426416@N00/1228875390/
12. Accountable for repeatable and predictable performance Optimized for ongoing operations http://www.flickr.com/photos/26782864@N00/3296379139/
13. 1965 http://www.flickr.com/photos/braintoad/2504094983/
14. 1966 http://www.flickr.com/photos/monojussi/7598292754/
15. 1968 http://www.flickr.com/photos/55593929@N00/575999466/
16. 1974 http://stwot.motortrend.com/files/2012/11/1974-Ford-Mustang-2-front-three-quarters.jpg
17. “Innovation may very well signify the future, but the performance engine is the proven foundation, and if it crumbles, there is no future.” – pg 13, “The Other Side of Innovation”
18. Instead of thinking of your performance engine as this: http://www.flickr.com/photos/12426416@N00/1228875390/
19. http://www.flickr.com/photos/fallentomato/3827134627/
20. A way to do this:
21. Dedicated Team Performance Engine Dedicated Team
22. The Brent Effect
23. Be Transparent http://www.flickr.com/photos/seier/3349428961
24. The experiment works. Now what?
25. Back into Performance Engine Performance Engine Dedicated Team
26. Grow the dedicated team Performance Engine Dedicated Team (becomes the Performance Engine)
27. Two examples:
28. Infrastructure Engineering
29. Continuous Delivery Experiment
30. Embrace your organization. Introduce something awesome.
31. Embrace your organization. Introduce something awesome. Thanks from Nordstrom Infrastructure Engineering Jon DeCamp @jondecamp - Doug Ireton @dougireton - Kevin Moser @moserke - Rob Cummings @opsrob