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ロリポップ!のメール送信の信頼性向上についての取り組み

otomi
December 02, 2021

 ロリポップ!のメール送信の信頼性向上についての取り組み

otomi

December 02, 2021
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  1. ϩϦϙοϓͷϝʔϧૹ৴ͷ৴ པੑ޲্ʹ͍ͭͯͷऔΓ૊Έ GMO PEPABO inc. 2021.11.18 Pepabo Tech Conference #17

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  2. 2 ΞδΣϯμ 1. αʔϏεͱνʔϜͷ؆୯ͳ঺հ 2. ๊͍͑ͯͨ໰୊ 3. ରࡦΛOKRʹ 4. ۩ମతͳରࡦํ๏

    5. ੒Ռ 6. ࠷ޙʹ
  3. ϩϦϙοϓͱ͸ ࠓ೥αʔϏε։͔࢝Β20प೥Λܴ͑·ͨ͠ɻ ࠃ಺γΣΞ࠷େڃͷϨϯλϧαʔόʔ 3

  4. 4 νʔϜ঺հ ϗεςΟϯάࣄۀ෦ɹ$3νʔϜ 2019೥຤ʹൃ଍ͨ͠νʔϜɻ ʮΧελϚʔ๊͕͑Δࠔ೉΍՝୊Λٕज़Λ༻͍ͯղܾ͢Δ͜ͱͰɺΧελϚʔͷ৴པੑΛߴΊɺΧελ Ϛʔͱͱ΋ʹϓϩμΫτΛ੒௕ͤ͞ΔνʔϜɻΧελϚʔ͕ຊ౰ʹࠔ͍ͬͯΔ͜ͱ΍ظ଴͍ͯ͠Δ͜ͱΛ ୳ͯ͠վળ͢Δɻ·ͨɺ׆ಈΛଞͷΧελϚʔʹରͯ͠Ξϐʔϧ͍ͯ͘͠ɻʯ͜ͱ͕ϛογϣϯɻ 4໊ͷΤϯδχΞͱ1໊ͷαϙʔτ৬ʹΑΔϝϯόʔͰߏ੒͞Ε͍ͯ·͢ɻ

  5. 5 1. ηΫγϣϯλΠτϧ ๊͍͑ͯͨ໰୊

  6. 6 ๊͍͑ͯͨ໰୊ ϗεςΟϯάࣄۀ෦Ͱ͸ɺϩϦϙοϓͷϝʔϧαʔ όʔͷϨϐϡςʔγϣϯʢ৴པੑʣ͕௿Լ͢Δ͜ͱ͕ ͋Γɺૹ৴ઌͷαʔόʔ͔Βड৴ڋ൱Λ͞Εϝʔϧૹ ৴͕Ͱ͖ͳ͍ʢૹ৴ΤϥʔͱͳΔʣࣄ৅͕ൃੜ͢Δͱ ͍͏໰୊Λ๊͍͑ͯͨɻ

  7. 7 ๊͍͑ͯͨ໰୊ ड৴ڋ൱Λ͞ΕΔཧ༝ͱͯ͠͸ૹ৴ઌͷαʔόʔ͕ࢀর͍ͯ͠ΔϒϩοΫϦετʹొ࿥͞Ε͍ͯΔͱ͍͏΋ ͷɻϒϩοΫϦετʹొ࿥͞ΕΔ໌֬ͳཧ༝͸ෆ໌͕ͩɺ ্هͷ఺Λߦ͍ͬͯΔΞΧ΢ϯτ͕ଘࡏ͍ͯ͠ΔͨΊͰ͋Δͱਪଌ͠ɺରࡦΛߦ͏͜ͱʹͨ͠ɻ • εύϜϝʔϧΛ഑৴͍ͯ͠Δ • ଘࡏ͠ͳ͍ϝʔϧΞυϨεʹର͠େྔʹ഑৴͠Τϥʔ΋େྔʹൃੜ͍ͤͯ͞Δ

  8. 8 1. ηΫγϣϯλΠτϧ ରࡦΛ0,3ʹ

  9. ໰୊ʹ͍ͭͯͷରࡦΛɺνʔϜͷ OKR ʹઃఆͨ͠ɻ ηΫγϣϯλΠτϧ 9 Objective ͓٬༷ʹ҆৺ͯ͠ϝʔϧΛ͝ར ༻͍͚ͨͩΔΑ͏ʹ͢Δ KeyResult ϩϦϙοϓͷ

    smtp-proxy ͷΤ ϥʔ཰Λ n% ʹ͢Δ ※ͬ͘͟Γૹ৴࣌ͷΤϥʔͱଊ͑ ͍ͯͩ͘͞ 9 OKR ͱ͸ʮ Objectives and Key ResultsʯͷུশͰɺObjectivesʢ໨ඪʣͱKey Resultsʢओཁͳ੒ՌʣʹΑͬͯɺߴ͍໨ඪΛୡ੒͢ΔͨΊͷ໨ඪ؅ཧͷϑϨʔϜϫʔΫͷ͜ͱɻ
  10. 10 1. ηΫγϣϯλΠτϧ ۩ମతͳରࡦํ๏

  11. ۩ମతͳରࡦํ๏ εύϜϝʔϧΛ഑৴͍ͯ͠Δ఺ʹ͍ͭͯ͸ɺૹ৴ݩͷզʑ͕ະવʹ๷͙͜ͱ͸೉͍ͨ͠Ίɺϝʔϧͷେྔૹ৴ʹతΛߜͬͯରࡦͨ͠ɻ ૹ৴͍ͯ͠Δϝʔϧͷ಺༰͸֬ೝͰ͖ͳ͍ͨΊɺૹ৴͞Ε͍ͯΔϝʔϧ͕εύϜ͔Ͳ͏͔Λ൑அͰ͖ͳ͍ɻ ۩ମతͳରࡦํ๏ 11

  12. 12 ۩ମతͳରࡦํ๏ ࣮ߦͨ͠ରࡦͷେ·͔ͳྲྀΕ͸ҎԼɻ • େྔϝʔϧ഑৴ΞΧ΢ϯτͷݕग़Λߦ͏ • େྔϝʔϧ഑৴ΞΧ΢ϯτʹର͢ΔରࡦҊΛࡦఆ͢Δ • ҰఆҎ্ͷΤϥʔ཰͕͋ΔϝʔϧΞυϨε͕ͲΕ͘Β͍͋Δ͔Λܭଌ͢Δ •

    ܭଌͨ͠Τϥʔ཰͔Βܯࠂ౳Λߦ͏͖͍͠஋Λݕ౼͢Δ • Gmail ʹϒϩοΫ͞Ε͍ͯΔϝʔϧΞυϨεʹରͯ͠ԿΒ͔ͷରࡦΛߦ͏ ◦ ϝʔϧશମͷૹ৴਺ʹରͯ͠ Gmail ΁ͷૹ৴਺͕݁ߏͳׂ߹Λ઎Ί͓ͯ ΓɺGmail ΁ͷૹ৴ෆՄΛରࡦ͢Δ͜ͱ͕Ϩϐϡςʔγϣϯ޲্ʹର͠ ޮՌతͱ൑அͨͨ͠Ί
  13. ۩ମతͳରࡦํ๏ ࣮ࡍʹߦͬͨܯࠂ౳ͷྫ 13 • Τϥʔ཰͕ n% Λ௒͍͑ͯΔϝʔϧΞυϨε͸ύεϫʔυͷมߋͱ௨஌Λߦ ͍ɺૹ৴੍ݶ΋͋Γ͏Δͱ͍ͬͨܯࠂΛ࣮ࢪ • Τϥʔ཰Λ

    n% Λ௒͍͑ͯΔΞΧ΢ϯτʹ͸ૹ৴ઌΛݟ௚͍ͯͨͩ͘͠౳ͷ௨ ஌Λ࣮ࢪ
  14. ۩ମతͳରࡦํ๏ όʔϯʂײΛग़͢͜ͱ͕Ͱ͖·͢ɻ (NBJMʹϒϩοΫ͞Ε͍ͯΔϝʔϧΞυϨεʹରͯ͠ͷରࡦͷྫ 14 • Gmail ͷϒϩοΫͷ܏޲Λௐࠪ͢Δ • ϒϩοΫ͞Ε͍ͯΔΞΧ΢ϯτʹରͯ͠௨஌͢Δ •

    SPF Ϩίʔυ͕ઃఆ͞Ε͍ͯͳ͍υϝΠϯʹରͯ͠ɺઃఆͨ͠ঢ়ଶʹͳΔΑ͏ ௨஌౳Λߦ͏
  15. 15 1. ηΫγϣϯλΠτϧ ੒Ռ

  16. 16 ੒Ռ ਐḿ ୡ੒཰ OKRͰ͸ɺ໨ඪͷ60ʙ70%ͷୡ੒཰͕ཧ૝తͱݴΘΕ ͍ͯΔɻ https://rework.withgoogle.com/jp/guides/set-goals-with- okrs/steps/introduction/ ϗεςΟϯάࣄۀ෦ͷCRνʔϜͰ͸ OKR

    ͷୡ੒ ঢ়گΛάϥϑԽ͠ɺຖ೔ Slack ʹ౤ߘ͢ΔͳͲνʔ Ϝશһ͕ৗʹਐḿΛ೺ѲͰ͖ΔΑ͏ʹ͍ͯ͠Δɻ KeyResultʹର͢Δୡ੒཰71% 71%
  17. 17 ੒Ռ ରࡦΛνʔϜͷ OKR ʹઃఆ͢Δ͜ͱͰɺΤϥʔ཰ͷ௿Լ ʹ͞ΒʹҰา౿ΈࠐΜͰରԠ͢Δ͜ͱ͕Ͱ͖ͨɻ ౰ࣾͰ͸ 2020 ೥ΑΓ OKR

    Λಋೖ͓ͯ͠ΓɺࠓճͷΤ ϥʔ཰ͷ௿Լ͸ͦͷ੒Ռ͕೗࣮ʹग़ͨ݁ՌͱͳΔɻ
  18. 18 ࠷ޙʹ GMOϖύϘͰ͸ɺ͜ͷΑ͏ʹϢʔβʔ͕҆৺ͯ͠ؾ࣋ͪΑ͘࢖͑ΔΑ͏ɺ༷ʑͳऔ Γ૊ΈΛߦ͍ͬͯ·͢ɻ ౰ࣾͰ͸஥ؒΛืू͍ͯ͠·͢ɻϗεςΟϯάͷαʔϏε΍ CR ʹڵຯ͕͋Δํɺ ͓଴͍ͪͯ͠·͢ʂ l(.0ϖύϘͰ͸ސ٬৴པੑͷ ޲্ʹऔΓ૊ΜͰ͍·͢z

  19. 19 Thank You! 5IBOL:PV