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ロリポップ!のメール送信の信頼性向上についての取り組み
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otomi
December 02, 2021
Technology
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ロリポップ!のメール送信の信頼性向上についての取り組み
otomi
December 02, 2021
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Transcript
ϩϦϙοϓͷϝʔϧૹ৴ͷ৴ པੑ্ʹ͍ͭͯͷऔΓΈ GMO PEPABO inc. 2021.11.18 Pepabo Tech Conference #17
1
2 ΞδΣϯμ 1. αʔϏεͱνʔϜͷ؆୯ͳհ 2. ๊͍͑ͯͨ 3. ରࡦΛOKRʹ 4. ۩ମతͳରࡦํ๏
5. Ռ 6. ࠷ޙʹ
ϩϦϙοϓͱ ࠓαʔϏε։͔࢝Β20पΛܴ͑·ͨ͠ɻ ࠃγΣΞ࠷େڃͷϨϯλϧαʔόʔ 3
4 νʔϜհ ϗεςΟϯάࣄۀ෦ɹ$3νʔϜ 2019ʹൃͨ͠νʔϜɻ ʮΧελϚʔ๊͕͑Δࠔ՝Λٕज़Λ༻͍ͯղܾ͢Δ͜ͱͰɺΧελϚʔͷ৴པੑΛߴΊɺΧελ ϚʔͱͱʹϓϩμΫτΛͤ͞ΔνʔϜɻΧελϚʔ͕ຊʹࠔ͍ͬͯΔ͜ͱظ͍ͯ͠Δ͜ͱΛ ୳ͯ͠վળ͢Δɻ·ͨɺ׆ಈΛଞͷΧελϚʔʹରͯ͠Ξϐʔϧ͍ͯ͘͠ɻʯ͜ͱ͕ϛογϣϯɻ 4໊ͷΤϯδχΞͱ1໊ͷαϙʔτ৬ʹΑΔϝϯόʔͰߏ͞Ε͍ͯ·͢ɻ
5 1. ηΫγϣϯλΠτϧ ๊͍͑ͯͨ
6 ๊͍͑ͯͨ ϗεςΟϯάࣄۀ෦ͰɺϩϦϙοϓͷϝʔϧαʔ όʔͷϨϐϡςʔγϣϯʢ৴པੑʣ͕Լ͢Δ͜ͱ͕ ͋Γɺૹ৴ઌͷαʔόʔ͔Βड৴ڋ൱Λ͞Εϝʔϧૹ ৴͕Ͱ͖ͳ͍ʢૹ৴ΤϥʔͱͳΔʣࣄ͕ൃੜ͢Δͱ ͍͏Λ๊͍͑ͯͨɻ
7 ๊͍͑ͯͨ ड৴ڋ൱Λ͞ΕΔཧ༝ͱͯ͠ૹ৴ઌͷαʔόʔ͕ࢀর͍ͯ͠ΔϒϩοΫϦετʹొ͞Ε͍ͯΔͱ͍͏ ͷɻϒϩοΫϦετʹొ͞ΕΔ໌֬ͳཧ༝ෆ໌͕ͩɺ ্هͷΛߦ͍ͬͯΔΞΧϯτ͕ଘࡏ͍ͯ͠ΔͨΊͰ͋Δͱਪଌ͠ɺରࡦΛߦ͏͜ͱʹͨ͠ɻ • εύϜϝʔϧΛ৴͍ͯ͠Δ • ଘࡏ͠ͳ͍ϝʔϧΞυϨεʹର͠େྔʹ৴͠Τϥʔେྔʹൃੜ͍ͤͯ͞Δ
8 1. ηΫγϣϯλΠτϧ ରࡦΛ0,3ʹ
ʹ͍ͭͯͷରࡦΛɺνʔϜͷ OKR ʹઃఆͨ͠ɻ ηΫγϣϯλΠτϧ 9 Objective ͓٬༷ʹ҆৺ͯ͠ϝʔϧΛ͝ར ༻͍͚ͨͩΔΑ͏ʹ͢Δ KeyResult ϩϦϙοϓͷ
smtp-proxy ͷΤ ϥʔΛ n% ʹ͢Δ ※ͬ͘͟Γૹ৴࣌ͷΤϥʔͱଊ͑ ͍ͯͩ͘͞ 9 OKR ͱʮ Objectives and Key ResultsʯͷུশͰɺObjectivesʢඪʣͱKey ResultsʢओཁͳՌʣʹΑͬͯɺߴ͍ඪΛୡ͢ΔͨΊͷඪཧͷϑϨʔϜϫʔΫͷ͜ͱɻ
10 1. ηΫγϣϯλΠτϧ ۩ମతͳରࡦํ๏
۩ମతͳରࡦํ๏ εύϜϝʔϧΛ৴͍ͯ͠Δʹ͍ͭͯɺૹ৴ݩͷզʑ͕ະવʹ͙͜ͱ͍ͨ͠Ίɺϝʔϧͷେྔૹ৴ʹతΛߜͬͯରࡦͨ͠ɻ ૹ৴͍ͯ͠Δϝʔϧͷ༰֬ೝͰ͖ͳ͍ͨΊɺૹ৴͞Ε͍ͯΔϝʔϧ͕εύϜ͔Ͳ͏͔ΛஅͰ͖ͳ͍ɻ ۩ମతͳରࡦํ๏ 11
12 ۩ମతͳରࡦํ๏ ࣮ߦͨ͠ରࡦͷେ·͔ͳྲྀΕҎԼɻ • େྔϝʔϧ৴ΞΧϯτͷݕग़Λߦ͏ • େྔϝʔϧ৴ΞΧϯτʹର͢ΔରࡦҊΛࡦఆ͢Δ • ҰఆҎ্ͷΤϥʔ͕͋ΔϝʔϧΞυϨε͕ͲΕ͘Β͍͋Δ͔Λܭଌ͢Δ •
ܭଌͨ͠Τϥʔ͔ΒܯࠂΛߦ͏͖͍͠Λݕ౼͢Δ • Gmail ʹϒϩοΫ͞Ε͍ͯΔϝʔϧΞυϨεʹରͯ͠ԿΒ͔ͷରࡦΛߦ͏ ◦ ϝʔϧશମͷૹ৴ʹରͯ͠ Gmail ͷૹ৴͕݁ߏͳׂ߹ΛΊ͓ͯ ΓɺGmail ͷૹ৴ෆՄΛରࡦ͢Δ͜ͱ͕Ϩϐϡςʔγϣϯ্ʹର͠ ޮՌతͱஅͨͨ͠Ί
۩ମతͳରࡦํ๏ ࣮ࡍʹߦͬͨܯࠂͷྫ 13 • Τϥʔ͕ n% Λ͍͑ͯΔϝʔϧΞυϨεύεϫʔυͷมߋͱ௨Λߦ ͍ɺૹ৴੍ݶ͋Γ͏Δͱ͍ͬͨܯࠂΛ࣮ࢪ • ΤϥʔΛ
n% Λ͍͑ͯΔΞΧϯτʹૹ৴ઌΛݟ͍ͯͨͩ͘͠ͷ௨ Λ࣮ࢪ
۩ମతͳରࡦํ๏ όʔϯʂײΛग़͢͜ͱ͕Ͱ͖·͢ɻ (NBJMʹϒϩοΫ͞Ε͍ͯΔϝʔϧΞυϨεʹରͯ͠ͷରࡦͷྫ 14 • Gmail ͷϒϩοΫͷΛௐࠪ͢Δ • ϒϩοΫ͞Ε͍ͯΔΞΧϯτʹରͯ͠௨͢Δ •
SPF Ϩίʔυ͕ઃఆ͞Ε͍ͯͳ͍υϝΠϯʹରͯ͠ɺઃఆͨ͠ঢ়ଶʹͳΔΑ͏ ௨Λߦ͏
15 1. ηΫγϣϯλΠτϧ Ռ
16 Ռ ਐḿ ୡ OKRͰɺඪͷ60ʙ70%ͷୡ͕ཧతͱݴΘΕ ͍ͯΔɻ https://rework.withgoogle.com/jp/guides/set-goals-with- okrs/steps/introduction/ ϗεςΟϯάࣄۀ෦ͷCRνʔϜͰ OKR
ͷୡ ঢ়گΛάϥϑԽ͠ɺຖ Slack ʹߘ͢ΔͳͲνʔ Ϝશһ͕ৗʹਐḿΛѲͰ͖ΔΑ͏ʹ͍ͯ͠Δɻ KeyResultʹର͢Δୡ71% 71%
17 Ռ ରࡦΛνʔϜͷ OKR ʹઃఆ͢Δ͜ͱͰɺΤϥʔͷԼ ʹ͞ΒʹҰา౿ΈࠐΜͰରԠ͢Δ͜ͱ͕Ͱ͖ͨɻ ࣾͰ 2020 ΑΓ OKR
Λಋೖ͓ͯ͠ΓɺࠓճͷΤ ϥʔͷԼͦͷՌ͕࣮ʹग़ͨ݁ՌͱͳΔɻ
18 ࠷ޙʹ GMOϖύϘͰɺ͜ͷΑ͏ʹϢʔβʔ͕҆৺ͯ͠ؾ࣋ͪΑ͑͘ΔΑ͏ɺ༷ʑͳऔ ΓΈΛߦ͍ͬͯ·͢ɻ ࣾͰؒΛืू͍ͯ͠·͢ɻϗεςΟϯάͷαʔϏε CR ʹڵຯ͕͋Δํɺ ͓͍ͪͯ͠·͢ʂ l(.0ϖύϘͰސ٬৴པੑͷ ্ʹऔΓΜͰ͍·͢z
19 Thank You! 5IBOL:PV