Ross Education, LLC and will be scheduled as holiday breaks during which the campus will be closed: • Martin Luther King Day • Good Friday • Memorial Day • Independence Day • Labor Day • Thanksgiving Break • Christmas Break What if I have a suggestion or concern about my experience at Ross? We encourage any suggestions or concerns you may have. Please offer these suggestions or voice your concerns to the appropriate staff member. If you believe that your concern has not been resolved after meeting with the Campus Director, please adhere to the following procedure: Contact in writing the Concern Resolution Department of Ross Education, LLC: Ross Education, LLC Concern Resolution Department Attention: Ms. Kathleen Brown 300 S. Riverside, Suite A St. Clair, MI 48079 Ms. Brown will forward your concern to the appropriate corporate supervisor and your written concern will be acknowledged within three (3) working days. A response in writing will follow within ten (10) working days. If the response does not rectify the situation, contact Ms. Brown at (810) 637-6100 Extension 350. A meeting will be arranged for the concerned principals. How does the grading policy work? Students are evaluated academically and by skills mastered. All tests, assigned projects and ﬁnal course grades are graded against a 4.0 grade point average scale. Students are expected to maintain satisfactory progress in each course. In order to receive credit for any course the student must earn a minimum of D/1.0 and successfully complete all required proﬁciencies. A student not earning full credit in any course at the end of a progress report period is required to have satisfactorily completed the course with a ﬁnal grade of D/1.0 or higher no later than the end of the applicable warning period. At the end of the ﬁrst satisfactory progress evaluation point, students must have an overall grade point average of 1.5 or higher with no less than a D/1.0 in any individual course completed at that point. At the end of the second and subsequent satisfactory progress evaluation points, students must have an overall average of 2.0 or higher with no less than a D/1.0 in any individual course completed at that point. At program completion, students must have an overall grade point average of 2.0 or higher, with no less than a D/1.0 in any course. How often will I receive grades? Minimum standards for grades, attendance, and course completion are required at each progress report. These standards are contained in the Standards of Satisfactory Progress which may be found in the school catalog. Students will receive regular evaluations of their progress. A summary of grades and attendance for each phase of the program is provided for each student. Numeric Grade Letter Grade Grade Point 90-100 A 4-64.99 85-89.99 B+ 3.5 80-84.99 B 3 75-79.99 C+ 2.5 70-74.99 C 2 65-69.99 D+ 1.5 60-64.99 D 1 Below 60 F 0 What is the process if I fail a test or a mod? SATISFACTORY PROGRESS WARNING AND MID PROGRESS ALERT If the minimum standards for grades, attendance, and course completion are not met at designated progress reports, a student will be dismissed or placed on Satisfactory Progress Warning. Refer to the Standards of Satisfactory Progress in the school catalog for complete details. A Mid Progress Alert may be issued prior to a progress report if it seems likely that the student will not meet the minimum standards required at the next evaluation point. What are the requirements to graduate? To receive a Certiﬁcate of Completion*, the following conditions must be met: • D/1.0 or higher ﬁnal grade in each course; • Successfully completed all required proﬁciencies; • C/2.0 or higher overall grade point average (all courses); • 90% or higher attendance of scheduled classroom training days; • Tuition and other charges must be paid in full or any arranged payment obligations must be current; • Completion of all program requirements in the speciﬁed time frame. Upon graduation, each student receives a copy of his/her transcript and a Certiﬁcate of Completion* from the school. It is the student’s responsibility to maintain these documents for future reference as additional copies may not be available. * Diploma for students attending Ross in Ohio and Indiana. What are the requirements of an externship? The Externship is the ﬁnal requirement for graduation for all programs at Ross. Students are required to work according to the schedule determined by the externship site based on the program required hours, the site’s business hours and availability of staff supervision. Students are also required to attend weekly 2-hour seminars at the campus and complete all campus assignments. Ross cannot and does not guarantee evening externship hours. Our Mission The Staff of Ross Education, LLC believes our purpose is to make available to students quality training and student services necessary to undertake careers in the allied health ﬁelds. The objectives to fulﬁll the mission of Ross are: • To prepare the graduate for entry – level positions in a dental ofﬁces, physician ofﬁces, clinics, pharmacies, or other medical settings. • To provide a program that focuses on the clinical and/or the administrative aspects of the allied health ﬁeld. • To maintain current industry standards and practices. • To ensure that faculty have the necessary and relevant work experience and educational preparation for effective program delivery. • To maintain a high level of employer and graduate satisfaction by providing active and ongoing career development services. FAQFrequently Asked Questions Who do I contact if I need to miss a day of class? You should contact your campus and let them know who you are, what program you are in, and the reason for your absence. If you know in advance you should inform your instructor/director so that your attendance can be reviewed. At Ross we believe that preparation for a career includes developing the proper work habits of punctuality and good attendance. Therefore, students are expected to attend classes daily and be on time. Students will be marked absent according to the time missed. Students are to notify the school if they are to be absent or late. Students are required to attend a minimum of 90 percent of the scheduled classroom training hours to achieve successful completion of classroom training at Ross. Students who exceed the attendance requirement will be considered unexcused and will be required to makeup these absences in order to meet the 90% in class attendance requirement. Students will not be allowed to make up more that 5% of the scheduled classroom training hours. Students unable to maintain the attendance requirements will be subject to a Satisfactory Progress Warning and/or dismissal. How do I know what my cumulative attendance percentage is? Arrange a meeting with the campus director/assistant director to review your attendance card to ensure you are meeting the attendance requirement. What happens if I miss a day due to sickness or if I have something that prevents me from coming to class? You should contact your campus and let them know who you are, what program you are in, and the reason for your absence. The student is responsible for arranging make-up work with the appropriate instructor. Students are required to take test and turn in homework assignments the day they are due. Students not in class when a test or homework assignment is due will receive a 10 point deduction. If a student is absent on the day the homework assignment is due, the completed assignment must be turned in upon return to school and the student will receive a 10 point deduction. Any missed tests must also be made-up upon return to school or the student will receive a zero for the missing work. All class assignments must be completed in class, on the day they are assigned, or the student will receive a zero. Program Classroom Training Hours 10% Absences Allowed (hours) Maximum Makeup Time (hours) Medical Assistant 540 54 27 Dental Assistant 540 54 27 Medical Insurance Billing and Ofﬁce Administration 600 60 30 Pharmacy Technician 900 90 45 Am I allowed to have laptops/cell phones/ PDA’s in class? • Ross provides and maintains computers and internet access for students while actively enrolled in a Ross program. It is intended for use relative to classroom assignments and placement initiatives only. It is not intended for personal or non-school related use. • Personal Laptop and PDA Usage - Laptops may be used for note taking purposes only in the classroom setting. All personal computers and PDA’s must be turned off and put away while any test or evaluation is underway. All classroom assignments must be completed on Ross issued computers. No personal usage of USB ﬂash drives, ﬂoppy drives or similar devices will be permitted. In addition, usage of any personal e-mail account, ftp site or ﬁle sharing site is strictly prohibited. • Cell Phones – During school hours, excluding break times, cell phones must be stored with personal belongings and turned off or on silent mode as to not disrupt the ﬂow of classroom instruction. Usage is limited to before class, after class or during break time. Cell phone usage is also limited to the student lounge area or outside the facility. Failure to adhere to these regulations will be cause for disciplinary action, up to and including dismissal from the program. What if I have a family emergency or my family needs to get in touch with me? The school phones are not for student use. A student receiving an emergency call will be notiﬁed immediately. Calls of a non-emergency nature will not be relayed to the student. What do I do if I am having trouble in one of my classes? The student should ﬁrst talk with the instructor. Each instructor with Ross makes available to students special hours each week that are devoted to tutoring. This service is provided at no cost to the student, and is available on an “as needed” basis. Where do I look for school closures? Each campus will post any school closings due to inclement weather or situation that would prevent the school from being open on the local television/radio stations. A student could also check Ross’s Weather Website (http://www.weather.rossapps.com) or call the campus directly. What can I wear to school? At Ross, we believe in maintaining a professional environment that will best prepare you to enter the workforce. Because of this, we require all students to adhere to a Dress Code that reﬂects the style of dress that would be expected in the healthcare ﬁeld. Do I get a lunch / dinner break? Students may be allowed to eat and drink in designated areas during scheduled breaks only; depending upon the Ross facility they are attending. All Ross campuses are located in non-smoking facilities. Students are responsible for keeping their work areas and other school premises clean at all times. What is the dress code? What do I wear on my ﬁrst day of class? The dress code requirements for Ross follow the protocol found in most medical facilities. Students are required to wear a school issued uniform or comparable style as determined by the Campus Director during their classroom training. Comparable style is determined to include scrubs or lab jackets only. Additionally, hooded sweatshirts and similar garb is considered unprofessional. The Campus Director makes all determinations regarding professional attire. Medical Assistant Program and Dental Assistant Program – Three sets of uniforms/scrubs will be issued. The ﬁrst uniform/scrub set will be ordered during the student’s ﬁrst module. The second uniform/scrub set will be ordered during the fourth module. The ﬁnal uniform (choice of scrub set or a lab jacket) will be ordered during the sixth module, just prior to externship. Medical Insurance Billing and Ofﬁce Administration Program and Pharmacy Technician Program – Three uniform/lab jackets will be issued. The ﬁrst uniform/ lab jacket will be ordered during the student’s ﬁrst module. The second uniform/lab jacket will be ordered during the fourth module. The ﬁnal uniform (choice of scrub set or a lab jacket) will be ordered during the ﬁfth module, just prior to externship. Students are expected to wear business casual or scrubs under their lab jackets. Business casual includes dress slacks, khaki or “Docker” type slacks, skirts and dresses of modest length. Students should not wear suggestive attire, low-cut tops, midriff tops, shirts with potentially offensive words, terms, logos, pictures, cartoons, slogans, Capri pants, leggings and similar items of casual attire that do not present a business-like appearance. Students are expected to wear their uniforms for all classroom and externship activities. Students must also wear their school issued name badge, leather-like, close-toed shoes white or “off-white” and hosiery/socks at all times. Personal grooming, including hair, length of nails and jewelry should be conservative, professional and not interfere with required classroom/clinical procedures. The standard for the appropriateness will be determined by the instructor, Campus Director or Assistant Director. During all clinical invasive procedures, students are issued and required to wear Personal Protective Equipment (PPE) which consists of an impervious gown, facial shield and gloves. Aside from dress code, are there other conduct policies I should be aware of? Students should maintain a professional and positive attitude toward their schoolwork, the faculty, and other classmates. Disruptiveness and disrespect on campus and on public property (which is in the same reasonably contiguous geographic area of the campus) will be considered cause for dismissal. Substance abuse, cheating, theft, or plagiarism will also be causes for dismissal. The Campus Director makes all determinations regarding conduct. Do you have drug or crime policy? ANTI-DRUG POLICY In compliance with the federal government’s 1990 Drug-Free Schools and Campuses Act, each student receives a Ross anti-drug packet. The student should read the contents carefully; paying special attention to the institutional sanctions which will be imposed should the student fail to adhere to the school’s explicit policy. ANTI-CRIME POLICY In compliance with the federal government’s Campus Crime and Campus Security Act of 1990, Ross makes the following information available to its students: As in any public facility, Ross urges you to be aware of conditions that could potentially jeopardize your safety, e.g., park in a lighted area, lock your car, keep your purse and other belongings with you, and report any suspicious occurrences or behaviors to your instructor or the Campus Director. Ross encourages you to take advantage of community anti-crime programs. See your campus director for further information. You are also invited to peruse the crime awareness folder kept in your director’s ofﬁce. Information on self defense, crime reporting, citizens’ rights, home security, rape prevention, etc., is included. New Student Planner 7 Kelly -‐ Discuss show – Insert a picture of the student planner.