Ross Student Retention Plan

Ross Student Retention Plan

Ross Retention Committee's Plan for improving Student Retention.


Jeff Pemberton

March 13, 2012


  1. 1.

    + YOU = Partnership for Success! 1 Kris  –  

    Were  excited  to  present  to  you  today  –  were  going  to  speak  on  some  of  the  items  that  our  reten9on  commi:ee  has  developed.   Some  items  will  items  will  be  developed  later  so  we  are  looking  for  your  input  so  that  we  can  impact  our  campus’  posi9vely  regarding  reten9on.
  2. 2.

    Since I knew you would ask... Here is what I

    just said: NAME A SPECIFIC EVENT THAT RESULTED IN YOU OR YOUR TEAM HAVING AN IMPACT ON THE STUDENT NOT DROPPING FROM THEIR PROGRAM 2 Kelly Snow  ball  fight.  Write  on  a  piece  of  paper  the  answer  to  this:    “name  a  specific  event  that  resulted  in  you  or  your  team  having  an  impact  on  the  student  not  dropping  from  their  program” Rewording Name  a  specific  event  or  ac9on  that  your  team  or  you  par9cipated  in  that  prevented  a  student  from  dropping  classes  and  staying  in  school. Get  everyone  in  the  middle  split  them  50/50  –  throw  snow  balls  –  then  
  3. 3.

    RETENTION COMMITTEE 3 Kelly  -­‐  How  the  commi:ee  came  about

     –  Insert  the  Reten9on  chart  from  Tony.
  4. 4.


    Exclude Grads 45 Days Not Placed Number Needed for 70% Number Needed for 70% Prior Report Number Needed for 70% Prior Year Report Current Exclude Grads 45 Days Not Placed Number Needed for 70% Number Needed for 70% Prior Report Number Needed for 70% Prior Year Report Current Exclude Grads 45 Days Not Placed Number Needed for 70% Number Needed for 70% Prior Report Number Needed for 70% Prior Year Report CAMPUS Placement Placement Placement Placement Retention Placement Placement Placement Placement Placement Retention Placement Placement Placement Placement Placement Flint 60% 17 19 2 89% 82% 82% 89% 71% 78% 6 Madison Heights 82% 88% 85% 85% 4 80% 100% 100% 3 Lansing 76% 14 90% 67% 72% 1 2 9 95% 84% 89% 2 Brighton 84% 91% 90% 90% 93% 68% 68% 1 1 Ann Arbor 76% 89% 82% 88% 4 85% 75% 75% 4 Saginaw 64% 17 16 77% 62% 70% 3 2 2 92% 85% 85% 4 Port Huron 71% 3 3 22 97% 60% 72% 3 3 6 N/A N/A N/A Roosevelt Park 70% 3 4 85% 36% 39% 10 10 9 91% 60% 60% 2 2 5 Grand Rapids 76% 6 95% 71% 71% 2 77% 45% 45% 3 3 7 Taylor 77% N/A N/A N/A N/A N/A N/A New Baltimore 90% 9 95% 73% 80% 6 88% 83% 91% 3 Sylvania 70% 4 3 12 91% 79% 89% 3 82% 56% 61% 4 4 10 Fort Wayne 57% 9 10 6 82% 69% 69% 1 1 6 74% 42% 47% 6 6 3 Portage 70% 2 5 11 90% 76% 76% 10 85% 77% 77% 8 Davison 60% 16 16 9 88% 50% 55% 7 8 8 86% 83% 89% 6 Granger 64% 9 10 12 89% 54% 59% 4 4 4 90% 63% 72% 3 5 4 Niles 50% 9 7 86% 46% 49% 9 9 82% 50% 55% 5 5 Canton 69% 1 2 91% 71% 77% 93% 78% 78% Dayton N/A 100% N/A N/A 100% N/A N/A Online N/A N/A N/A N/A N/A N/A N/A Cincinnati 86% 16 89% 56% 60% 3 3 4 83% 75% 78% 7 Simple Average 71% 90 95 119 90% 67% 71% 41 42 77 87% 70% 73% 24 26 72 ABHES Minimum 70% 70% 70% 70% 70% 70% 70% CURRENT MIBOA Data to be Reported; Fall 2012 ABHES 11/12 Starts 7/1/11 - 6/30/12 CURRENT DA Data to be Reported; Fall 2012 ABHES 11/12 Starts 7/1/11 - 6/30/12 4 Kelly  -­‐  Showing  increase  in  drops  –  need  to  be  aware  –  show  the  decrease  in  drops  and  then  discuss  the  no  start  rate  going  down.
  5. 5.

    Month Week Ending Drops No Starts Month Week Ending Drops

    No Starts July 8 30 2 January 6 35 0 15 38 1 13 45 1 22 27 1 20 23 4 29 33 4 27 11 5 128 8 114 10 August 5 19 5 February 3 19 3 12 25 2 10 33 1 19 21 1 17 21 4 26 29 2 24 27 2 94 10 100 10 September 2 19 1 March 2 20 3 9 30 2 9 0 0 16 28 0 16 0 0 23 36 7 23 0 0 30 20 1 30 0 0 133 11 20 3 October 7 32 4 April 6 0 0 14 37 2 13 0 0 21 34 4 20 0 0 28 34 2 27 0 0 137 12 0 0 November 4 33 4 May 4 0 0 11 34 2 11 0 0 18 25 8 18 0 0 25 18 0 25 0 0 110 14 0 0 December 2 41 1 June 1 0 0 9 27 1 8 0 0 16 16 6 15 0 0 23 26 0 22 0 0 30 2 0 29 0 0 112 8 0 0 714 2011 Drops 234 2012 Drops 63 2011 No Starts 23 2012 No Starts 777 2011 Sub-Total 257 2012 Sub-Total 948 86 1034 Summary of 2011 - 2012 Drops / No Starts 2011-2012 Drops 2011-2012 No Starts 2011-2012 Grand Total for Drops / No Starts 2011 2012 5
  6. 6.

    Student Orientation Changes 6 We  allready  received  a  great  orienta9on

     from  Jeff  Pemberton  –  This  is  meant  to  put  a  pos9ive  spin  on  orienta9on  –  its  not  all  about  rules,  rules  rules.  They  know  those  from  all  the  paperwork  that  was   explained  to  them  @  admissions  appt.  The  focus  is  on  the  outcomes  and  the  resources  avail.  To  ensure  great  success  while  a:ending  Ross. Kris  -­‐  Video  from  SW  Airlines We  will  have  something  like  this  –  we  are  going  to  be  working  on  this  over  the  next  quarter  –  if  you  have  ideas  please  let  Jeff  Pemberton  know.
  7. 7.

    School Closings The following hoidays and observances are recognized by

    Ross Education, LLC and will be scheduled as holiday breaks during which the campus will be closed: • Martin Luther King Day • Good Friday • Memorial Day • Independence Day • Labor Day • Thanksgiving Break • Christmas Break What if I have a suggestion or concern about my experience at Ross? We encourage any suggestions or concerns you may have. Please offer these suggestions or voice your concerns to the appropriate staff member. If you believe that your concern has not been resolved after meeting with the Campus Director, please adhere to the following procedure: Contact in writing the Concern Resolution Department of Ross Education, LLC: Ross Education, LLC Concern Resolution Department Attention: Ms. Kathleen Brown 300 S. Riverside, Suite A St. Clair, MI 48079 Ms. Brown will forward your concern to the appropriate corporate supervisor and your written concern will be acknowledged within three (3) working days. A response in writing will follow within ten (10) working days. If the response does not rectify the situation, contact Ms. Brown at (810) 637-6100 Extension 350. A meeting will be arranged for the concerned principals. How does the grading policy work? Students are evaluated academically and by skills mastered. All tests, assigned projects and final course grades are graded against a 4.0 grade point average scale. Students are expected to maintain satisfactory progress in each course. In order to receive credit for any course the student must earn a minimum of D/1.0 and successfully complete all required proficiencies. A student not earning full credit in any course at the end of a progress report period is required to have satisfactorily completed the course with a final grade of D/1.0 or higher no later than the end of the applicable warning period. At the end of the first satisfactory progress evaluation point, students must have an overall grade point average of 1.5 or higher with no less than a D/1.0 in any individual course completed at that point. At the end of the second and subsequent satisfactory progress evaluation points, students must have an overall average of 2.0 or higher with no less than a D/1.0 in any individual course completed at that point. At program completion, students must have an overall grade point average of 2.0 or higher, with no less than a D/1.0 in any course. How often will I receive grades? Minimum standards for grades, attendance, and course completion are required at each progress report. These standards are contained in the Standards of Satisfactory Progress which may be found in the school catalog. Students will receive regular evaluations of their progress. A summary of grades and attendance for each phase of the program is provided for each student. Numeric Grade Letter Grade Grade Point 90-100 A 4-64.99 85-89.99 B+ 3.5 80-84.99 B 3 75-79.99 C+ 2.5 70-74.99 C 2 65-69.99 D+ 1.5 60-64.99 D 1 Below 60 F 0 What is the process if I fail a test or a mod? SATISFACTORY PROGRESS WARNING AND MID PROGRESS ALERT If the minimum standards for grades, attendance, and course completion are not met at designated progress reports, a student will be dismissed or placed on Satisfactory Progress Warning. Refer to the Standards of Satisfactory Progress in the school catalog for complete details. A Mid Progress Alert may be issued prior to a progress report if it seems likely that the student will not meet the minimum standards required at the next evaluation point. What are the requirements to graduate? To receive a Certificate of Completion*, the following conditions must be met: • D/1.0 or higher final grade in each course; • Successfully completed all required proficiencies; • C/2.0 or higher overall grade point average (all courses); • 90% or higher attendance of scheduled classroom training days; • Tuition and other charges must be paid in full or any arranged payment obligations must be current; • Completion of all program requirements in the specified time frame. Upon graduation, each student receives a copy of his/her transcript and a Certificate of Completion* from the school. It is the student’s responsibility to maintain these documents for future reference as additional copies may not be available. * Diploma for students attending Ross in Ohio and Indiana. What are the requirements of an externship? The Externship is the final requirement for graduation for all programs at Ross. Students are required to work according to the schedule determined by the externship site based on the program required hours, the site’s business hours and availability of staff supervision. Students are also required to attend weekly 2-hour seminars at the campus and complete all campus assignments. Ross cannot and does not guarantee evening externship hours. Our Mission The Staff of Ross Education, LLC believes our purpose is to make available to students quality training and student services necessary to undertake careers in the allied health fields. The objectives to fulfill the mission of Ross are: • To prepare the graduate for entry – level positions in a dental offices, physician offices, clinics, pharmacies, or other medical settings. • To provide a program that focuses on the clinical and/or the administrative aspects of the allied health field. • To maintain current industry standards and practices. • To ensure that faculty have the necessary and relevant work experience and educational preparation for effective program delivery. • To maintain a high level of employer and graduate satisfaction by providing active and ongoing career development services. FAQFrequently Asked Questions Who do I contact if I need to miss a day of class? You should contact your campus and let them know who you are, what program you are in, and the reason for your absence. If you know in advance you should inform your instructor/director so that your attendance can be reviewed. At Ross we believe that preparation for a career includes developing the proper work habits of punctuality and good attendance. Therefore, students are expected to attend classes daily and be on time. Students will be marked absent according to the time missed. Students are to notify the school if they are to be absent or late. Students are required to attend a minimum of 90 percent of the scheduled classroom training hours to achieve successful completion of classroom training at Ross. Students who exceed the attendance requirement will be considered unexcused and will be required to makeup these absences in order to meet the 90% in class attendance requirement. Students will not be allowed to make up more that 5% of the scheduled classroom training hours. Students unable to maintain the attendance requirements will be subject to a Satisfactory Progress Warning and/or dismissal. How do I know what my cumulative attendance percentage is? Arrange a meeting with the campus director/assistant director to review your attendance card to ensure you are meeting the attendance requirement. What happens if I miss a day due to sickness or if I have something that prevents me from coming to class? You should contact your campus and let them know who you are, what program you are in, and the reason for your absence. The student is responsible for arranging make-up work with the appropriate instructor. Students are required to take test and turn in homework assignments the day they are due. Students not in class when a test or homework assignment is due will receive a 10 point deduction. If a student is absent on the day the homework assignment is due, the completed assignment must be turned in upon return to school and the student will receive a 10 point deduction. Any missed tests must also be made-up upon return to school or the student will receive a zero for the missing work. All class assignments must be completed in class, on the day they are assigned, or the student will receive a zero. Program Classroom Training Hours 10% Absences Allowed (hours) Maximum Makeup Time (hours) Medical Assistant 540 54 27 Dental Assistant 540 54 27 Medical Insurance Billing and Office Administration 600 60 30 Pharmacy Technician 900 90 45 Am I allowed to have laptops/cell phones/ PDA’s in class? • Ross provides and maintains computers and internet access for students while actively enrolled in a Ross program. It is intended for use relative to classroom assignments and placement initiatives only. It is not intended for personal or non-school related use. • Personal Laptop and PDA Usage - Laptops may be used for note taking purposes only in the classroom setting. All personal computers and PDA’s must be turned off and put away while any test or evaluation is underway. All classroom assignments must be completed on Ross issued computers. No personal usage of USB flash drives, floppy drives or similar devices will be permitted. In addition, usage of any personal e-mail account, ftp site or file sharing site is strictly prohibited. • Cell Phones – During school hours, excluding break times, cell phones must be stored with personal belongings and turned off or on silent mode as to not disrupt the flow of classroom instruction. Usage is limited to before class, after class or during break time. Cell phone usage is also limited to the student lounge area or outside the facility. Failure to adhere to these regulations will be cause for disciplinary action, up to and including dismissal from the program. What if I have a family emergency or my family needs to get in touch with me? The school phones are not for student use. A student receiving an emergency call will be notified immediately. Calls of a non-emergency nature will not be relayed to the student. What do I do if I am having trouble in one of my classes? The student should first talk with the instructor. Each instructor with Ross makes available to students special hours each week that are devoted to tutoring. This service is provided at no cost to the student, and is available on an “as needed” basis. Where do I look for school closures? Each campus will post any school closings due to inclement weather or situation that would prevent the school from being open on the local television/radio stations. A student could also check Ross’s Weather Website ( or call the campus directly. What can I wear to school? At Ross, we believe in maintaining a professional environment that will best prepare you to enter the workforce. Because of this, we require all students to adhere to a Dress Code that reflects the style of dress that would be expected in the healthcare field. Do I get a lunch / dinner break? Students may be allowed to eat and drink in designated areas during scheduled breaks only; depending upon the Ross facility they are attending. All Ross campuses are located in non-smoking facilities. Students are responsible for keeping their work areas and other school premises clean at all times. What is the dress code? What do I wear on my first day of class? The dress code requirements for Ross follow the protocol found in most medical facilities. Students are required to wear a school issued uniform or comparable style as determined by the Campus Director during their classroom training. Comparable style is determined to include scrubs or lab jackets only. Additionally, hooded sweatshirts and similar garb is considered unprofessional. The Campus Director makes all determinations regarding professional attire. Medical Assistant Program and Dental Assistant Program – Three sets of uniforms/scrubs will be issued. The first uniform/scrub set will be ordered during the student’s first module. The second uniform/scrub set will be ordered during the fourth module. The final uniform (choice of scrub set or a lab jacket) will be ordered during the sixth module, just prior to externship. Medical Insurance Billing and Office Administration Program and Pharmacy Technician Program – Three uniform/lab jackets will be issued. The first uniform/ lab jacket will be ordered during the student’s first module. The second uniform/lab jacket will be ordered during the fourth module. The final uniform (choice of scrub set or a lab jacket) will be ordered during the fifth module, just prior to externship. Students are expected to wear business casual or scrubs under their lab jackets. Business casual includes dress slacks, khaki or “Docker” type slacks, skirts and dresses of modest length. Students should not wear suggestive attire, low-cut tops, midriff tops, shirts with potentially offensive words, terms, logos, pictures, cartoons, slogans, Capri pants, leggings and similar items of casual attire that do not present a business-like appearance. Students are expected to wear their uniforms for all classroom and externship activities. Students must also wear their school issued name badge, leather-like, close-toed shoes white or “off-white” and hosiery/socks at all times. Personal grooming, including hair, length of nails and jewelry should be conservative, professional and not interfere with required classroom/clinical procedures. The standard for the appropriateness will be determined by the instructor, Campus Director or Assistant Director. During all clinical invasive procedures, students are issued and required to wear Personal Protective Equipment (PPE) which consists of an impervious gown, facial shield and gloves. Aside from dress code, are there other conduct policies I should be aware of? Students should maintain a professional and positive attitude toward their schoolwork, the faculty, and other classmates. Disruptiveness and disrespect on campus and on public property (which is in the same reasonably contiguous geographic area of the campus) will be considered cause for dismissal. Substance abuse, cheating, theft, or plagiarism will also be causes for dismissal. The Campus Director makes all determinations regarding conduct. Do you have drug or crime policy? ANTI-DRUG POLICY In compliance with the federal government’s 1990 Drug-Free Schools and Campuses Act, each student receives a Ross anti-drug packet. The student should read the contents carefully; paying special attention to the institutional sanctions which will be imposed should the student fail to adhere to the school’s explicit policy. ANTI-CRIME POLICY In compliance with the federal government’s Campus Crime and Campus Security Act of 1990, Ross makes the following information available to its students: As in any public facility, Ross urges you to be aware of conditions that could potentially jeopardize your safety, e.g., park in a lighted area, lock your car, keep your purse and other belongings with you, and report any suspicious occurrences or behaviors to your instructor or the Campus Director. Ross encourages you to take advantage of community anti-crime programs. See your campus director for further information. You are also invited to peruse the crime awareness folder kept in your director’s office. Information on self defense, crime reporting, citizens’ rights, home security, rape prevention, etc., is included. New Student Planner 7 Kelly  -­‐  Discuss  show  –  Insert  a  picture  of  the  student  planner.
  8. 8.

    • Bring classes together to go over first day objectives

    • Conduct Ice-Breakers • Standard PowerPoint - No “My class rules” • Upperclassmen - Leave class 15 minutes early. First Week of Class 8 Kelly
  9. 9.

    • Open the Door • Student Encouragement • Know their

    name – use it • Know danger signs • Instructor Retention Tool • Discussion • 3x5 card First Month of Class 9 Kelly Open  the  door  –  know  the  students  and   Student  Tracker  –  Check  with  student  how  are  things  going  –  you  look  nice,  welcome  today  ,  how  was  the  first  week.  We  love  you! Student  Reten9on  Tool   -­‐  Keep  it  posi9ve  –  what  did  you  learn  this  week,  is  there  any  thing  I  can  do  differently  as  I  teach,     -­‐  3x5  card  –  why  are  you  here,  Ul9mate  goal,  Key  Support  –  Keep  these  and  use  them  when  a  student  wants  to  drop  or  even  be:er  give  it  back  to  them  when  they  graduate  they  will  be   surprised  you  kept  it.  
  10. 10.

    • Child Care • YMCA, 4-C’s, Day Camps, Church Groups,

    School Programs, Shared Services Model, Neighbors, Family, Friends, Co-Students. • Transportation • Carpooling, Co-Students, Bus Routes, Walk, Bike, Connections with discounts for local business’ for car repair. Resources for Students 10 Kris
  11. 11.

    • Food • Local food pantry connections, packing lunches/snacks. •

    Healthcare • Seek out low cost/no cost clinics and dental providers in your community. • Women’s Shelters in the community. • Have them in as guest speakers. • Clothing • Connect with secondhand shops or local retailers to offer students discounts on clothing for interviews. Resources for Students 11 Kris Local  Food  Pantry    -­‐  connec9on  we  made  for  our  March  Food  Drive
  12. 12.

    What organizations does your campus promote? 12 Kris  -­‐  Are

     there  any  other  organiza9ons  that  your  campus  partners  with….tell  me  more?   We  will  list  these  on  an  easel  so  that  people  can  re-­‐write. or·∙gan·∙i·∙za·∙)on
  13. 13.

    Budget Education: Genesis Payments • Envelopes available @ campus level.

    • Assist students to understand they have a 0% loan with Genesis. • When meeting with students encourage Direct Payment thru Checking • Account documenting in CampusVue. • Holding accountable to schedule they determine • Schedule a follow up 13 Kris  -­‐  Men9on  in  the  future  we  are  hopefull  to  have  budget  worksheet  online  along  with  other  resources  so  that  our  students  can  become  more  aware  of  their  budget.
  14. 14.

    Budget Education: Money to pay the bills? • Job Opportunity

    Listings • Apply for career jobs during externship. • Promote Volunteerism 14 Job  oppty  lis9ng      -­‐  for  students  that  need  a  job  to  stay  in  school  and  current  with  Genesis  payments.   Everyone  should  be  looking  for  pt  jobs  in  the  community  that  we  can  share  with  our  students.  Having  a  good  connec9on  with  those.   -­‐  Working  with  students  to  apply  for  allied  health  jobs  before  they  graduate Volunteer  Applica9ons  –  Many  coun9es  have  a  volunteer  registry.    Go  to  next  slide.
  15. 15.

    Promote Volunteerism Emergency Preparedness • • AARP • Virginia, Kentucky, Michigan, Ohio and Indiana • 15 Kris Volunteering  can  help  your  students  develop  a  sense  of  belonging. It  also  beefs  up  their  resume In  addi9on  your  team  members  can  volunteer  and  gain  valuable  community  resources,  get  our  name  out  there,  and  also  gain  a  sense  of  community.   The  be:er  our  employee  reten9on  ,  the  be:er  student  reten9on  we  will  experience  in  our  campus’  –  if  your  team  loves  what  they  do  every  day,  your  students  will  no9ce!  I  promise.
  16. 16.

    BREAK-OUT 16 Kelly  -­‐   Stretch  Area  for  Time  –

     either  long  or  short! 4  ways  for  this  department  to  impact  student  reten9on.   FA OA CDC Admissions Come  back  as  a  group K,  Q,    A Jokers Kings    -­‐  Wite  it  out
  17. 17.

    EXIT SURVEY 17 Kelly Implementa9on  of  the  exit  survey  –

      Dicussion  of  how  this  will  work….ques9ons  we  believe  we  can  uncover.  Insert  mock  up  of  this.
  18. 18.
  19. 19.

    MENTOR Motivate Encourage Nuture Teach and train Open eyes to

    possibilities Reward good work with praise 19 Kris  and  Kelly  –   Mentoring  is  important  and  can  be  at  the  heart  of  student  success.  Understanding  everyone  is  unique.  Accep9ng  and  transform  nega9ve  emo9ons  into  posi9ve  experiences,  communica9ng  effec9vely  with   students  and  staff,  helping  empower  students  to  do  more  and  do  be:er  at  what  they  do. Ask  your  self: Are  you  mo9va9ng?  Do  you  ask  your  self  to  stretch  in  the  same  ways  you  ask  your  students  and  team  to  put  forth  maximum  effort Do  you  set  high  goals  and  look  back  at  them?  Have  PDP’s  been  looked  back  reveiew  them  don’t  wait  9ll  the  next  9me  you  need  to  do  them. Nuture  –  some  research  states  humans  needs  to  hear  things  8x,  some  16    some  32  and  yes  some  100  before  they  believe  or  buy  into  the  idea  you  are  presen9ng…maybe  its  that  they  can  do  this  program   and  succeed  maybe  its  that  they  can  get  2  PDL’s  per  appt.  Remember  you  set  the  tone  @  your  campus. Teach  and  Train  –  don’t  just  assume  people  understand  go  back  retrain  ask  ques9ons  look  at  their  work.  And  Train  to  their  strength  and  weakness. Open  eyes  to  possibili9es  –  have  “dream”  sessions  with  your  team….what  will  we  look  like  when  we  achieve>……. Reward  –  this  is  KEY  every  day!  Find  value  in  your  team  and  your  students.   YOUTUBE  VIDEO  WILL  PLAY  ON  NEXT  CLICK!