Engineer Friendly City Fukuoka Festival 2020

https://efc.fukuoka.jp/event2020

Transcript

1. @pnsk
   ΤϯδχΞϑϨϯυϦʔγςΟ෱ԬϑΣεςΟόϧ
   Career Development
   Opportunities From Communities
   

   View Slide

2. ΤϯδχΞϑϨϯυϦʔγςΟ෱ԬϑΣεςΟόϧ
   Career Development
   Who am I?
   Junko Suzuki
   Enterprise Support Engineer in
   APAC
   ! pnsk
   

   View Slide

3. ΤϯδχΞϑϨϯυϦʔγςΟ෱ԬϑΣεςΟόϧ
   Career Development
   Background of pnsk
   2008-2015(Nov.) at a Web Company
   2015(Dec.)- at GitHub
   Back-end Engineer(Java)
   Engineer Manager
   etc.
   Enterprise Support Engineer in APAC
   

   View Slide

4. ΤϯδχΞϑϨϯυϦʔγςΟ෱ԬϑΣεςΟόϧ
   Career Development
   Enterprise Support Engineer
   https://github.com/enterprise
   Technical support
   for GitHub Enterprise
   

   View Slide

5. ΤϯδχΞϑϨϯυϦʔγςΟ෱ԬϑΣεςΟόϧ
   Career Development
   What is GitHub?
   https://github.com
   

   View Slide

6. ΤϯδχΞϑϨϯυϦʔγςΟ෱ԬϑΣεςΟόϧ
   Career Development
   Octoverse 2020
   https://octoverse.github.com/
   

   View Slide

7. ΤϯδχΞϑϨϯυϦʔγςΟ෱ԬϑΣεςΟόϧ
   Career Development
   GitHub Enterprise
   https://github.com/enterprise
   GitHub Enterprise Serverɹ: on-premise
   GitHub Enterprise Cloudɹ : SaaS
   

   View Slide

8. ΤϯδχΞϑϨϯυϦʔγςΟ෱ԬϑΣεςΟόϧ
   Career Development
   A customer opens a ticket:
   • System failure
   • Bug report
   • Feature request
   • Questions:
   • Upgrading
   • Data Migration
   • Explain features
   • etc.
   

   View Slide

9. ΤϯδχΞϑϨϯυϦʔγςΟ෱ԬϑΣεςΟόϧ
   Career Development
   To help our customers, we:
   • See if there’s an existing internal issue for
   the problem
   • Get logs from the customer and investigate
   • Attempt to reproduce the issue
   • Fix the bug
   • If appropriate, provide a temporary
   workaround
   

   View Slide

10. ΤϯδχΞϑϨϯυϦʔγςΟ෱ԬϑΣεςΟόϧ
    Career Development
    Communication tools
    

    View Slide

11. ΤϯδχΞϑϨϯυϦʔγςΟ෱ԬϑΣεςΟόϧ
    Career Development
    ChatOps
    

    View Slide

12. ΤϯδχΞϑϨϯυϦʔγςΟ෱ԬϑΣεςΟόϧ
    Career Development
    ChatOps
    

    View Slide

13. ΤϯδχΞϑϨϯυϦʔγςΟ෱ԬϑΣεςΟόϧ
    Career Development
    https://github.com/about
    

    View Slide

14. ΤϯδχΞϑϨϯυϦʔγςΟ෱ԬϑΣεςΟόϧ
    Career Development
    https://github.com/about/diversity/report
    Remote First
    

    View Slide

15. ΤϯδχΞϑϨϯυϦʔγςΟ෱ԬϑΣεςΟόϧ
    Career Development
    “We are dedicated to
    building a community and
    team that reflects the world
    we live in and pushes the
    boundaries of
    software innovation.”
    https://github.com/about/diversity
    Making GitHub a place
    where everyone belongs
    

    View Slide

16. ΤϯδχΞϑϨϯυϦʔγςΟ෱ԬϑΣεςΟόϧ
    Career Development
    Our Communities of Belongings
    https://github.com/about/diversity
    

    View Slide

17. ΤϯδχΞϑϨϯυϦʔγςΟ෱ԬϑΣεςΟόϧ
    Career Development
    Our Communities of Belongings
    https://github.com/about/diversity/report
    

    View Slide

18. Career development opportunities
    from communities
    ΤϯδχΞϑϨϯυϦʔγςΟ෱ԬϑΣεςΟόϧ
    Career Development
    

    View Slide

19. External communities
    vs
    Internal communities
    ΤϯδχΞϑϨϯυϦʔγςΟ෱ԬϑΣεςΟόϧ
    Career Development
    

    View Slide

20. ΤϯδχΞϑϨϯυϦʔγςΟ෱ԬϑΣεςΟόϧ
    Career Development
    Motivation for joining communities
    Knowledge Experience
    Building
    relationships
    with people
    

    View Slide

21. ΤϯδχΞϑϨϯυϦʔγςΟ෱ԬϑΣεςΟόϧ
    Career Development
    External community for now
    Building
    Relationships
    with people
    Experience
    Knowledge
    Building
    relationships
    with people
    

    View Slide

22. ΤϯδχΞϑϨϯυϦʔγςΟ෱ԬϑΣεςΟόϧ
    Career Development
    Internal communities for now
    Experience
    Knowledge
    Building
    relationships
    with people
    

    View Slide

23. ΤϯδχΞϑϨϯυϦʔγςΟ෱ԬϑΣεςΟόϧ
    Career Development
    Takeaways from joining communities
    Experience
    Knowledge
    Building
    relationships
    with people
    

    View Slide

24. ΤϯδχΞϑϨϯυϦʔγςΟ෱ԬϑΣεςΟόϧ
    Career Development
    Before joining,
    know why you’re joining
    

    View Slide

25. View Slide