An experienced professional (10+ years) with a demonstrated history of working in Customer Service & Support, Contact Center, Collections, F&A (P2P, O2C and Reconciliation), Information Technology and Sales (B2B and B2C). Skilled in Service Delivery, DMAIC, Statistical Data Analysis, Failure Mode and Effects Analysis (FMEA) and Lean & Six Sigma Principles. Strong Quality Assurance Professional - Lean Six Sigma Black Belt Certified, PMP Trained, PMI-ACP, ITIL Foundation, PRINCE2 Foundation - with a Bachelor of Arts (B.A.) focused in Mathematics.