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Map & Territory: A story of visibility

Map & Territory: A story of visibility

Pierre-Yves Ritschard

April 19, 2013
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Transcript

  1. Q: how is business doing today ? A: based on

    these key metrics we're looking good
  2. The path to visibility: Find key metrics Find the right

    tools Rely on an event stream Involve everyone Challenge your mental model Hopefully, improve quality and lower defect rates in the process!