compulsory or can be done voluntarily. It is commonly conducted by a local community like school, education institutions, non-profit organization (NPO), or house of worship Community service is work performed by an individual or group of people for free with the intention to benefit other people in the community. 02
the hotel. Promote the RHR Hotel which is facing difficulties due to the Covid-19 pandemic 03 Aim to attract more customers to stay at the hotel by highlighting its Housekeeping department and advertise the RhR Hotel Ramadhan Promotion
we then suggest some more adjustment to let the video become more informative and attach to the estimated time, setting by the lecturer. TEAM FORMATION A large team were formed, some of the positions were selected, and the responsible department were being chosen. Team: DPS (13) + DCA (1) Team Leader: Bryant RHR's Department: Housekeeping department BRAINSTORMING There are 2 types of discussion being held this week. First, brainstorming on what were our expectations to put into the video Second, answer the crucial questions, suggested by the lecturer. Week 3 Week 2 Week 1 Weekly Progress (part I)
had a session with Madam on the progress of this project. Besides that, we also had a discussion on the method of improvising our initial promotional videos. TASK SEGREGATION This is the week where we started the discussion on the report and splitting the task among group members. We also discussed thoroughly uncertain parts of this task. FEEDBACK The Lecturer provided us with her feedback on our video ideas during our session. From there, we proceed with our discussion on the amendment of our video ideas. Weekly Progress (part II)
week where we submit both the report and video. Overall, our group are satisfied with the outcome of this work. INDIVIDUAL ASSIGNMENT For this week, we do not have any group assignment. Instead, we were tasked with a self-reflective essay as our individual assignment. MOODBOARD After receiving a new task from Madam, all of us decided to do our own separate mood board and from there, we will select the best three to be presented. Weekly Progress (part III)
to design the Presentation Slides through Canva and any other preparation for Next week Community Service's presentation. TASK SEGREGATION All of the members separate the responsibility in different parts of the Presentation Slides and be mind on the Likes and Share amounts on YouTube. POSTER The selected Moodboards' owners will be responsible for the Posters design and finally voted by all of the members, to pick 2 out of 3 Posters for submission. Weekly Progress (part IV)
video less exaggerate transition and fonts understand how to download the video and change the background by referring to the logo understand how to organize the whole commercial video
“r” - Now Think front style “h” - Now Think front style with Bold Second “r” - Now Think front style in separate text box and move closer to “h” “rhr” front size - 276 “HOTEL” - Hero Light front style and size 73.5 “line” - line weight is 2 “@SELAYANG” - Open Sans front style and size 54.3 Hotel information - Poppins Light front style and size 23
explain to the group before deciding which department to focus Booking hotel websites such as Agoda and Expedia, Instagram and Facebook Page are accessed to check for the updates in cleaning routine for the pandemic Action Plan Taken 1:
are also accessed to check for the landmarks Google Map is used to search the nearby attraction places to understand the purpose of staying there This is to have the idea of choosing the right background music for the commercial video Action Plan Taken 2:
cannot be done during this pandemic External Problem: Hotel's main website, Facebook, YouTube, Instagram and hotel booking websites are accessed to get the photos and videos of the hotel Action Plan Taken:
storyline Internal Problem: Ideas shared by group members are collected to arrange the storyline in the provided storyboard template Draft version is sent to lecturer to seek for feedback Action Plan Taken:
photo of the hand sanitizer to be included with the amenities are not provided External Problem: The hotel's Instagram has the photos of housekeeping, but are not up to the expectation, so the plan is cancelled Action Plan Taken:
function of collaboration with others Internal Problem: When the draft video is done, storyboard is used to as a guideline to double check for the mistakes patiently Different ideas shared by group members are used to evaluate in comparison to get the best result A draft version is showed to lecturer to seek for feedback Action Plan Taken:
External Problem: When the commercial video is uploaded in YouTube, group members take turn to share around and keep a record of the results every day Action Plan Taken:
information Able to choose the right type of fonts so that the words are clear and readable Learning to add and edit pictures on the poster Able to choose suitable and attractive colours from the colour pallete LESSON LESSON LEARNED LEARNED
note of what the lecturer expects during the presentation for moodboard design Read the feedback of other moodboard designs from other courses in the provided Google Drive folder Search for the old sample from the hotel social media website for reference Action Plan Taken:
to be gradually recovering and do a re-boot in their businesses. Once the borders are open, international tourist will start coming in and it will be good for the hospitality industry. Currently, being in the Ramadhan month, we take this advantage to promote our client’s RHR hotel comfort stay and it wide varieties of mouth-watering “Buka Puasa” Buffet as this is the best time to advertise it out in the social media and other medias. To ensure the hotel gets it repeat and new business in the near future, we focus mainly on improving customers satisfaction to the highest level, especially in the housekeeping department, to have the most enjoyable experience and comfortable stay, in order to get future business and recommendations to their circle of contacts too. Conclusion 1/2
project team from Erican College, put in a lot of effort under the guidance of Madam Ni, to promote our client’s RHR Hotel with the aim to attract more customers to stay at the hotel by highlighting its Value Propositions, such as the best housekeeping department and its friendly staffs, who constantly do their best to provide the highest standard of a clean and sanitized, comfortable and safe environment for the hotel’s patrons. The values and lessons acquired through this community service project is the participants have learned to adapt to the new method of virtual teamwork, and have successfully completed this project, which we hope and believe will give high positive impact to our client’s hotel business. Conclusion
and experience in doing this community project. Challenges such as producing the video, preparing the report, presentation, the posters and etc., was a big experience. This is where we start to learn how to use new applications, i.e. Canva, which can be very valuable in the future. Once the framework was given, and a leader appointed to lead and the rest slowly fall in to take their positions to do their part. Week after week, Madam Ni constantly reviewing the progress, we got somewhere and seeing our community project effort materialized. Acknowledgement
in this project listed in the team chart below, the reporting team, and a special thanks to those leading with the major tasks listed below:- 1.Project team leader - Bryant 2.Preparing the draft – Wani 3.Storyboard and Timeline – Rachel Hong 4.Video Editing – Chee San & Desney Woon 2/2 Acknowledgement