Leveraging Web Services in SIU Mailrooms

Leveraging Web Services in SIU Mailrooms

Southern Illinois University continues to use the StarRez Web Services to provide specific access to components of the StarRez solution to users who otherwise wouldn't have access. This presentation highlights the use case of mailrooms on the SIU Carbondale campus.

Presented at the StarRez 2012 User Conference in San Diego, CA.

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Dan Reedy

July 17, 2012
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Transcript

  1. Leveraging Web Services in SIU Mailrooms Daniel Reedy, Assistant Manager

    of IT SIU Carbondale University Housing
  2. Hello, My Name Is _______ • Daniel Reedy, Assistant Manager

    of Information Technology ‣ Server Administration ‣ Application Development ‣ Policies & Audits ‣ Computer Lab Admin ‣ PCI Compliance ‣ Cable TV ‣ General Tech Support ‣ And more…
  3. SIU Carbondale Salukis

  4. SIU Carbondale University Housing • 3,830 Residence Hall Spaces •

    868 Apartment Spaces • 3 Commons Buildings
  5. StarRez History RFP Process 2003 StarRez Conversion Spring 2010 StarCom

    Install Fall 2003 Went Live & First Check-out Spring 2004 Maintenance Module Fall 2008 First Move-in with StarRez Fall 2010 Live with StarAppWeb for Contracts Fall 2004 Front Desk Module Spring 2012
  6. Living on the Web • StarRez Web Serices: ‣ Accounts

    API ‣ Reporting API ‣ REST API • Ruby Wrapper http://www.github.com/danreedy/StarRezApi
  7. Which API to Use? • Accounts API ‣ When dealing

    with dollars • Reporting API ‣ When pulling information from many tables • REST API ‣ When working with a single record
  8. Use Case: Mailrooms

  9. Package Delivery at SIU • 3 Dedicated Mailrooms & 2

    Front Desks • Student Staff • Multiple Carriers on Multiple Schedules • All tracked with pen & paper! ‣ Tracking numbers being written 3 times!
  10. A “Slow” Day

  11. Package Noti cation Card

  12. Goals for the Transition • Simplify and Expedite Receipt of

    Packages • Eliminate the need to write anything • Improve package tracking & eliminate inter-office transfers • Expedite Issuing of Packages
  13. Front Desk Module • Parcels - Visitors - Resources •

    Caution: It’s New! Still being actively developed • Provides a great foundation for tracking • Worked great for receiving packages • Not quite what we wanted for issuing them...
  14. Receiving Packages • StarRez desktop client • Bar Code Scanner

    • Process: ‣ Search for Resident ‣ Add a Parcel ‣ Complete the Wizard
  15. Parcel Receipt Wizard Letter Package Oversized Poster etc... UPS USPS

    FEDEX etc... Mailroom
  16. Parcel Receipt Wizard

  17. Resident Noti cation • Replace notification card with print-out •

    Report Generator + Dymo LabelWriter 450 • Placed in their Mailbox • Add Image of printed label
  18. Issuing Packages • Touchscreen Monitors at Mailroom Windows • USB

    Magstripe Readers at All Locations • Housing Portal + Reporting API + REST API
  19. Housing Portal Login

  20. “Pick-up” Screen

  21. ID Search - Ruby Wrapper

  22. API Call URL https://server/StarRezWebServices/services/ getreportbyname/PackageSearch.xml? Dawgtag=850012345

  23. Raw Response 850012345

  24. Converted to a Ruby Hash 850012345

  25. Unissued Package Report

  26. Issuing Ruby Code

  27. API Call URL https://server/StarRezWebServices/services/ update/EntryParcel/123? ElectronicIdentityTypeID=1&ElectronicIdentity=850012345 &IssueDate=2012-05-25%2016:14&ParcelStatusEnum=1

  28. “Pick-up” Screen

  29. Demo Time

  30. Implementation Results • Began February 17, 2012 in one mailroom

    • Added two additional mailrooms and two front desks • Issued 6,092 packages 2/17 through 5/19
  31. The ToDo List • Email Notification • Web application to

    check package delivery status • Eliminate notification card (go paperless) • Expand to Graduate & Family Apartments • See what StarRez does next...
  32. Questions?

  33. Product List • USB Barcode Scanner w/ Stand • USB

    Magnetic Stripe Reader • ELO Touchscreen Monitor w/ Magstripe Reader • Dymo LabelWriter 450
  34. Get in Contact • Daniel Reedy Assistant Manager of Information

    Technology University Housing, SIU Carbondale • Email: dreedy@housing.siu.edu • Twitter: @reedy • Voice: 618.453.2301