[share]Zenlab2_TriggerNight_Wantedly

2018/02/06に開催されたZendeskユーザー会Zenlab「Trigger Night」のWantedly発表資料。
登壇者：仲野里香、中島千絵里

Transcript

1. Wantedly loves “Trigger” ϝʔϧαϙʔτͷϝϯόʔҭ੒ͱΫΦϦςΟ୲อʹτϦΨΛ࢖ͬͨ࿩ 1 Zenlab #2 Trigger Night Rika Nakano / Chieri Nakajima
2. ൃදऀ 4 ஥໺ཬ߳ CSνʔϜϚωʔδϟʔ 2014೥6݄Wantedlyೖࣾɻ ೖࣾલ͸௨৴اۀͰϙʔλϧαΠτͷWebσΟϨΫ λʔɺϓϩσϡʔαʔͱͯ͠χϡʔε഑৴ۀ຿Λ໿10 ೥ैࣄɻస৬ઌͷਓࡐܥΤʔδΣϯτͰ͸޿ใΛ୲౰ɻ ਓͱ࢓ࣄͷϚονϯάʹڵຯΛ࣋ͪWantedlyʹδϣΠ ϯɻΞϧόΠτ2ਓͱݱࡏͷCSνʔϜΛߏங͢Δɻ དྷ೥ͷΞϝϦΧͰͷZendeskΠϕϯτʹ޲͚ͯӳޠΛ ໠ʁษڧதɻ
3. 3 WantedlyͷαʔϏεʹ͍ͭͯ ʮγΰτίίϩΦυϧਓΛ;΍͢ʯΛ ςʔϚʹαʔϏεΛల։͍ͯ͠·͢ɻ ˕ϓϩμΫτ • ݄ؒ 200 ສਓ͕ར༻͢ΔϏδωε SNS ʮWantedlyʯ • ӡ໋ͷνʔϜ΍γΰτͱग़ձ͑Δ ʮWantedly Visitʯ • ໊ࢗ؅ཧΞϓϦ
 ʮWantedly Peopleʯ Wantedly People
4. 2 ʮWhy Zendeskʁʯ
5. 3 • ݩʑ࢖͍ͬͯͨπʔϧ͸ϝʔϧಛԽܕɻ • ෼ੳػೳ΋ແ͔ͬͨɻ • εϞʔϧνʔϜʢ̏ਓʣͰɺޱ಄Ͱશͯࢦ͕ࣔ׬ྃ͢ΔͨΊɺ
 Θ͟Θ͟πʔϧΛ࢖ͬͯΤεΧϨʔγϣϯ͢Δඞཁ΋ແ͔ͬͨɻ
 
 ɹɹɹɹɹɹɹɹɹɹɹɹɹɹ↓ ɹ൒೥Λ଴ͨͣͯ͠ɺϝϯόʔ͕10໊ऑഒʹͳΓ ɹνʔϜ͕෼͔Εɺӡ༻ͷޮ཰Խ͕ٸ຿ʹɻ ಋೖલͷঢ়گ
6. 3 ҎԼ͕࣮ݱͰ͖Δπʔϧͱͯ͠ZendeskΛར༻ • 1݅͝ͱͷҊ݅ॲཧˍ౷߹ʢνέοτ؅ཧʣ • ୲౰ऀɺνʔϜ΁ͷࣗಈΤεΧϨʔγϣϯ • ఆܕจΛ࢖ͬͨࣗಈฦ৴ • ෼ੳػೳ • ଞαʔϏε΁ͷσʔλ࿈ܞʢSlackɺి࿩ͳͲʣ
7. 7 ૉ੖Β͍͠πʔϧͰ͢!
8. 2018.2.6 | ©2018 Wantedly, Inc. τϦΨͷ಺༰ʹ͍ͭͯ
9. 2018.2.6 | ©2018 Wantedly, Inc. 9 ࣗݾ঺հ ৽ଔͰ੓෎ܥۚ༥ػؔʹब৬ɻ
   தখاۀ޲͚༥ࢿͷ૭ޱӦۀࣄ຿༥ࢿ৹ࠪΛ୲౰ɻ
   ೥݄ʹ΢ΥϯςουϦʔגࣜձࣾʹೖࣾɻ
   ΧελϚʔϦϨʔγϣϯνʔϜʹॴଐɻ தౡ ઍֆཬ
10. 2018.2.6 | ©2018 Wantedly, Inc. ͲΜͳ՝୊͕͋ͬͨͷ͔
11. 2018.2.6 | ©2018 Wantedly, Inc. 11 ϝʔϧαϙʔτͷ೰Έᶃ
12. 2018.2.6 | ©2018 Wantedly, Inc. 12 ΦϖϨʔλʔͷϝʔϧεΩϧΛ
 ͲͷΑ͏ʹ্͍͛ͯ͘ʁ
13. 2018.2.6 | ©2018 Wantedly, Inc. 13 ϝʔϧαϙʔτͷ೰Έᶄ
14. 2018.2.6 | ©2018 Wantedly, Inc. 14 ΦϖϨʔλʔʹΑͬͯόϥͭ͘ ରԠͷΫΦϦςΟ
 ͲͷΑ͏ʹ୲อ͢Δʁ
15. 2018.2.6 | ©2018 Wantedly, Inc. 15 ϝʔϧͷϨϕϧΞοϓ΁޲͚͍ͨΖ͍ΖͳऔΓ૊Έ ࣄྫ΍աڈฦ৴ͷڞ༗ ద੾ͳ՝୊ઃఆ
 ʢϝʔϧͷৼ෼͚ʣ ਺ɺ਺ɺ਺͎ʔʔʔͬʂ γχΞϝϯόʔʹΑΔ
 νΣοΫ/ϑΟʔυόοΫ ॻ੶ɾweb৘ใ͔Βͷ
 Πϯϓοτ ZendeskϚΫϩͷ௥ՃɾΞοϓσʔτ ϚχϡΞϧ੔උ ϔϧϓͷ੔උ
16. 2018.2.6 | ©2018 Wantedly, Inc. 16 Zendesk্Ͱ ͢΂ͯͷϑϩʔΛ׬͍݁ͤͨ͞
17. 2018.2.6 | ©2018 Wantedly, Inc. 17 Zendeskʢ͔͠΋Ғ͍ਓʣʹฉ͍ͯΈͨ
18. 2018.2.6 | ©2018 Wantedly, Inc. 18 2017೥11݄ZendeskΠϕϯτͰͷ͜ͱ… ΤΠυϦΞϯʂ
 ϝʔϧνΣοΫʹࠔͬͯΔ͔Β
 ػೳ࡞ͬͯʂ 0,ʂ
 ͔ͨ͠ํ๏͕͋ͬͨ͸͔ͣͩΒ
 ௐ΂ͯϝʔϧ͢ΔΑʂ ΢ΥϯςουϦʔɹ஥໺ Zendeskͷ੡඼։ൃ੹೚ऀ ΤΠυϦΞϯɾϚΫμʔϞοτ͞Μɹ
19. 2018.2.6 | ©2018 Wantedly, Inc. 19 ຊ౰ʹϝʔϧΛ͘Ε·ͨ͠ʂ ϨγϐૹΔωʂ ૹͬͯ͘Εͨϔϧϓͷ಺༰Λཁ໿͢Δͱ… ᶃɹνέοτεςʔλεͷʮ଴ػதʯΛ༗ޮʹ͢Δ ᶄɹϝʔϧͷνΣοΫΛड͚ΔΦϖϨʔλʔ͸ ɹʮࣾ಺ϝϞʯʹฦ৴Λ࡞੒ޙɺʮ଴ػதʯͰૹ৴͢Δ ᶅɹνΣοΫର৅ऀ͸ɺʮ଴ػதʯνέοτͷΈूΊͨ
 ɹʮϏϡʔʯΛ࡞੒ɺνΣοΫର৅ͷϝʔϧʹ͍ͭͯਫ਼ࠪ͢Δ
20. 2018.2.6 | ©2018 Wantedly, Inc. 20 ͜ͷϔϧϓ஌ͬͯͨɻɻɻ
21. 2018.2.6 | ©2018 Wantedly, Inc. 21 ࣾ಺ϝϞʹೖΕΔ಺༰ΛύϒϦοΫίϝϯτͰೖΕͯ͠·͍
    ޡૹ৴ͷϦεΫେ"
 ͔ͩΒΫοΫύου͸"1*Ͱ৽͘͠ઐ༻ͷϘλϯΛ௥Ճ͍ͯ͠·͢ɻ ༗ࣝऀͷݟղ… ΫοΫύουɹཱদ͞Μ
22. 2018.2.6 | ©2018 Wantedly, Inc. ͜ΜͳτϦΨʹ͠·ͨ͠
23. 2018.2.6 | ©2018 Wantedly, Inc. 23 ·ͣ͸Լ͝͠Β͑ ᶃɹνέοτεςʔλεͷʮ଴ػதʯΛ༗ޮʹ͢Δ ϝχϡʔʼνέοτϑΟʔϧυʼεςʔλε
24. 2018.2.6 | ©2018 Wantedly, Inc. 24 ·ͣ͸Լ͝͠Β͑ ᶄɹʮ଴ػதʯνέοτͷΈूΊΔϏϡʔΛ࡞੒͢Δ
25. 2018.2.6 | ©2018 Wantedly, Inc. 25 ·ͣ͸Լ͝͠Β͑ ᶅɹνΣοΫ͞ΕΔଆͷΤʔδΣϯτʹ͍ͭͯ ɹɹςΩετ࡞੒ͷݖݶΛʮϝϞͷΈʯ ɹɹ= ύϒϦοΫίϝϯτ͕࢒ͤͳ͘ͳΔ ϝχϡʔʼϝϯόʔʼΤʔδΣϯτʼ֘౰ΞΧ΢ϯτΛબ୒
26. 2018.2.6 | ©2018 Wantedly, Inc. 26 τϦΨͷઃఆᶃ ̍ͭ໨ͷτϦΨͰ΍Δ͜ͱ ʮ଴ػதʯͰૹ৴͞Εͨνέοτʹ ʮneed_approvalʯͱ͍͏λάΛ͚ͭΔ → need_approval νέοτ਺ ʹ νΣοΫ਺
27. 2018.2.6 | ©2018 Wantedly, Inc. 27 τϦΨͷઃఆᶄ ̎ͭ໨ͷτϦΨͰ΍Δ͜ͱ ʮneed_approvalʯλά͕͍͍ͭͯͯɺ ͔ͭʮ଴ػதʯ͔ΒʮΦʔϓϯʯʹͳͬͨ νέοτʹʮremandʯλάΛ͚ͭΔ → remand / need_approval = ࠩ໭͠཰
28. 2018.2.6 | ©2018 Wantedly, Inc. 28 ৽͍͠ϑϩʔ
29. 2018.2.6 | ©2018 Wantedly, Inc. ͜ΜͳޮՌ͕͋Γ·ͨ͠
30. 2018.2.6 | ©2018 Wantedly, Inc. 30 ಋೖͨ݁͠Ռᶃ ຬ଍౓Ξϯέʔτʢಋೖલޙͷൺֱʣ ΧελϚʔαϙʔτͷରԠ͕ஸೡɹɹ108.7% ! ΧελϚʔαϙʔτͷฦ৴͕ૣ͍ɹɹ106.0% ! ΧελϚʔαϙʔτͷճ౴͕ద੾ɹɹ107.3% !
31. 2018.2.6 | ©2018 Wantedly, Inc. 31 ಋೖͨ݁͠Ռᶄ ᶃޮ཰Խ ɹޡૹ৴ϦεΫΛݮΒͭͭ͠ɺ͢΂ͯͷϝʔϧۀ຿Λzendesk্Ͱ׬݁ ᶄۉҰԽ ɹϝʔϧνΣοΫͰରԠͷΫΦϦςΟΛอͭ͜ͱ͕Մೳʹ ᶅσʔλԽ ɹνΣοΫͷ݅਺΍ϝϯόʔ͝ͱͷࠩ͠໭͠཰͕ܭଌͰ͖ΔΑ͏ʹ