Upgrade to Pro
— share decks privately, control downloads, hide ads and more …
Speaker Deck
Features
Speaker Deck
PRO
Sign in
Sign up for free
Search
Search
[share]Zenlab2_TriggerNight_Wantedly
Search
Rika Nakano
February 07, 2018
Business
0
1.3k
[share]Zenlab2_TriggerNight_Wantedly
2018/02/06に開催されたZendeskユーザー会Zenlab「Trigger Night」のWantedly発表資料。
登壇者:仲野里香、中島千絵里
Rika Nakano
February 07, 2018
Tweet
Share
Other Decks in Business
See All in Business
Nextfield|会社案内パンフレット
nextfield
0
130
Company Deck 2024Q1
tterasoma
0
260
【採用サイト公開用】ファーマイノベーション事業部_紹介資料
ubie
0
270
株式会社EventHub 会社紹介資料
eventhub
0
20k
トーキトーク - 登記密着ヒューマンドラマ
takuro_nakajima
PRO
1
1.4k
三井物産のデジタル証券〜浅草・まちなか旅館〜徹底解説セミナースライド(20240408)
c0rp_mdm
0
1.7k
税理士法人チェスター_事務所紹介資料
mabhr
1
3.3k
生成AIに個人情報/秘密情報を入力する際の法的論点20240318
kenjisugiura
1
180
(80枚:講演資料)営業目標を絶対達成させるマネジメント技術(2024年4月3日)
nyattx
PRO
3
250
newmo 採用資料 / Join Our Team
newmo
1
1.6k
Polaris.AI Company Deck / We are hiring
poralisai
0
340
『射精責任』を禁欲本へ
takuro_nakajima
PRO
1
1.5k
Featured
See All Featured
XXLCSS - How to scale CSS and keep your sanity
sugarenia
241
1.2M
RailsConf & Balkan Ruby 2019: The Past, Present, and Future of Rails at GitHub
eileencodes
125
32k
Git: the NoSQL Database
bkeepers
PRO
422
63k
Designing for Performance
lara
601
67k
A Modern Web Designer's Workflow
chriscoyier
689
190k
It's Worth the Effort
3n
180
27k
Designing with Data
zakiwarfel
96
4.8k
Distributed Sagas: A Protocol for Coordinating Microservices
caitiem20
322
20k
Designing Experiences People Love
moore
136
23k
Building a Scalable Design System with Sketch
lauravandoore
456
32k
Let's Do A Bunch of Simple Stuff to Make Websites Faster
chriscoyier
501
140k
10 Git Anti Patterns You Should be Aware of
lemiorhan
648
58k
Transcript
Wantedly loves “Trigger” ϝʔϧαϙʔτͷϝϯόʔҭͱΫΦϦςΟ୲อʹτϦΨΛͬͨ 1 Zenlab #2 Trigger Night Rika
Nakano / Chieri Nakajima
ൃදऀ 4 ཬ߳ CSνʔϜϚωʔδϟʔ 20146݄Wantedlyೖࣾɻ ೖࣾલ௨৴اۀͰϙʔλϧαΠτͷWebσΟϨΫ λʔɺϓϩσϡʔαʔͱͯ͠χϡʔε৴ۀΛ10 ैࣄɻస৬ઌͷਓࡐܥΤʔδΣϯτͰใΛ୲ɻ ਓͱࣄͷϚονϯάʹڵຯΛ࣋ͪWantedlyʹδϣΠ ϯɻΞϧόΠτ2ਓͱݱࡏͷCSνʔϜΛߏங͢Δɻ
དྷͷΞϝϦΧͰͷZendeskΠϕϯτʹ͚ͯӳޠΛ ʁษڧதɻ
3 WantedlyͷαʔϏεʹ͍ͭͯ ʮγΰτίίϩΦυϧਓΛ;͢ʯΛ ςʔϚʹαʔϏεΛల։͍ͯ͠·͢ɻ ˕ϓϩμΫτ • ݄ؒ 200 ສਓ͕ར༻͢ΔϏδωε SNS
ʮWantedlyʯ • ӡ໋ͷνʔϜγΰτͱग़ձ͑Δ ʮWantedly Visitʯ • ໊ཧΞϓϦ ʮWantedly Peopleʯ Wantedly People
2 ʮWhy Zendeskʁʯ
3 • ݩʑ͍ͬͯͨπʔϧϝʔϧಛԽܕɻ • ੳػೳແ͔ͬͨɻ • εϞʔϧνʔϜʢ̏ਓʣͰɺޱ಄Ͱશͯࢦ͕ࣔྃ͢ΔͨΊɺ Θ͟Θ͟πʔϧΛͬͯΤεΧϨʔγϣϯ͢Δඞཁແ͔ͬͨɻ ɹɹɹɹɹɹɹɹɹɹɹɹɹɹ↓
ɹΛͨͣͯ͠ɺϝϯόʔ͕10໊ऑഒʹͳΓ ɹνʔϜ͕͔Εɺӡ༻ͷޮԽ͕ٸʹɻ ಋೖલͷঢ়گ
3 ҎԼ͕࣮ݱͰ͖Δπʔϧͱͯ͠ZendeskΛར༻ • 1݅͝ͱͷҊ݅ॲཧˍ౷߹ʢνέοτཧʣ • ୲ऀɺνʔϜͷࣗಈΤεΧϨʔγϣϯ • ఆܕจΛͬͨࣗಈฦ৴ • ੳػೳ
• ଞαʔϏεͷσʔλ࿈ܞʢSlackɺిͳͲʣ
7 ૉΒ͍͠πʔϧͰ͢!
2018.2.6 | ©2018 Wantedly, Inc. τϦΨͷ༰ʹ͍ͭͯ
2018.2.6 | ©2018 Wantedly, Inc. 9 ࣗݾհ ৽ଔͰܥۚ༥ػؔʹब৬ɻ தখاۀ͚༥ࢿͷ૭ޱӦۀࣄ༥ࢿ৹ࠪΛ୲ɻ ݄ʹΥϯςουϦʔגࣜձࣾʹೖࣾɻ
ΧελϚʔϦϨʔγϣϯνʔϜʹॴଐɻ தౡ ઍֆཬ
2018.2.6 | ©2018 Wantedly, Inc. ͲΜͳ՝͕͋ͬͨͷ͔
2018.2.6 | ©2018 Wantedly, Inc. 11 ϝʔϧαϙʔτͷΈᶃ
2018.2.6 | ©2018 Wantedly, Inc. 12 ΦϖϨʔλʔͷϝʔϧεΩϧΛ ͲͷΑ͏ʹ্͍͛ͯ͘ʁ
2018.2.6 | ©2018 Wantedly, Inc. 13 ϝʔϧαϙʔτͷΈᶄ
2018.2.6 | ©2018 Wantedly, Inc. 14 ΦϖϨʔλʔʹΑͬͯόϥͭ͘ ରԠͷΫΦϦςΟ ͲͷΑ͏ʹ୲อ͢Δʁ
2018.2.6 | ©2018 Wantedly, Inc. 15 ϝʔϧͷϨϕϧΞοϓ͚͍ͨΖ͍ΖͳऔΓΈ ࣄྫաڈฦ৴ͷڞ༗ దͳ՝ઃఆ ʢϝʔϧͷৼ͚ʣ
ɺɺ͎ʔʔʔͬʂ γχΞϝϯόʔʹΑΔ νΣοΫ/ϑΟʔυόοΫ ॻ੶ɾwebใ͔Βͷ Πϯϓοτ ZendeskϚΫϩͷՃɾΞοϓσʔτ ϚχϡΞϧඋ ϔϧϓͷඋ
2018.2.6 | ©2018 Wantedly, Inc. 16 Zendesk্Ͱ ͯ͢ͷϑϩʔΛ͍݁ͤͨ͞
2018.2.6 | ©2018 Wantedly, Inc. 17 Zendeskʢ͔͠Ғ͍ਓʣʹฉ͍ͯΈͨ
2018.2.6 | ©2018 Wantedly, Inc. 18 201711݄ZendeskΠϕϯτͰͷ͜ͱ… ΤΠυϦΞϯʂ ϝʔϧνΣοΫʹࠔͬͯΔ͔Β ػೳ࡞ͬͯʂ
0,ʂ ͔ͨ͠ํ๏͕͔͋ͬͨͣͩΒ ௐͯϝʔϧ͢ΔΑʂ ΥϯςουϦʔɹ Zendeskͷ։ൃऀ ΤΠυϦΞϯɾϚΫμʔϞοτ͞Μɹ
2018.2.6 | ©2018 Wantedly, Inc. 19 ຊʹϝʔϧΛ͘Ε·ͨ͠ʂ ϨγϐૹΔωʂ ૹͬͯ͘Εͨϔϧϓͷ༰Λཁ͢Δͱ… ᶃɹνέοτεςʔλεͷʮػதʯΛ༗ޮʹ͢Δ
ᶄɹϝʔϧͷνΣοΫΛड͚ΔΦϖϨʔλʔ ɹʮࣾϝϞʯʹฦ৴Λ࡞ޙɺʮػதʯͰૹ৴͢Δ ᶅɹνΣοΫରऀɺʮػதʯνέοτͷΈूΊͨ ɹʮϏϡʔʯΛ࡞ɺνΣοΫରͷϝʔϧʹ͍ͭͯਫ਼ࠪ͢Δ
2018.2.6 | ©2018 Wantedly, Inc. 20 ͜ͷϔϧϓͬͯͨɻɻɻ
2018.2.6 | ©2018 Wantedly, Inc. 21 ࣾϝϞʹೖΕΔ༰ΛύϒϦοΫίϝϯτͰೖΕͯ͠·͍ ޡૹ৴ͷϦεΫେ" ͔ͩΒΫοΫύου"1*Ͱ৽͘͠ઐ༻ͷϘλϯΛՃ͍ͯ͠·͢ɻ ༗ࣝऀͷݟղ…
ΫοΫύουɹཱদ͞Μ
2018.2.6 | ©2018 Wantedly, Inc. ͜ΜͳτϦΨʹ͠·ͨ͠
2018.2.6 | ©2018 Wantedly, Inc. 23 ·ͣԼ͝͠Β͑ ᶃɹνέοτεςʔλεͷʮػதʯΛ༗ޮʹ͢Δ ϝχϡʔʼνέοτϑΟʔϧυʼεςʔλε
2018.2.6 | ©2018 Wantedly, Inc. 24 ·ͣԼ͝͠Β͑ ᶄɹʮػதʯνέοτͷΈूΊΔϏϡʔΛ࡞͢Δ
2018.2.6 | ©2018 Wantedly, Inc. 25 ·ͣԼ͝͠Β͑ ᶅɹνΣοΫ͞ΕΔଆͷΤʔδΣϯτʹ͍ͭͯ ɹɹςΩετ࡞ͷݖݶΛʮϝϞͷΈʯ ɹɹ=
ύϒϦοΫίϝϯτ͕ͤͳ͘ͳΔ ϝχϡʔʼϝϯόʔʼΤʔδΣϯτʼ֘ΞΧϯτΛબ
2018.2.6 | ©2018 Wantedly, Inc. 26 τϦΨͷઃఆᶃ ̍ͭͷτϦΨͰΔ͜ͱ ʮػதʯͰૹ৴͞Εͨνέοτʹ ʮneed_approvalʯͱ͍͏λάΛ͚ͭΔ
→ need_approval νέοτ ʹ νΣοΫ
2018.2.6 | ©2018 Wantedly, Inc. 27 τϦΨͷઃఆᶄ ̎ͭͷτϦΨͰΔ͜ͱ ʮneed_approvalʯλά͕͍͍ͭͯͯɺ ͔ͭʮػதʯ͔ΒʮΦʔϓϯʯʹͳͬͨ
νέοτʹʮremandʯλάΛ͚ͭΔ → remand / need_approval = ࠩ͠
2018.2.6 | ©2018 Wantedly, Inc. 28 ৽͍͠ϑϩʔ
2018.2.6 | ©2018 Wantedly, Inc. ͜ΜͳޮՌ͕͋Γ·ͨ͠
2018.2.6 | ©2018 Wantedly, Inc. 30 ಋೖͨ݁͠Ռᶃ ຬΞϯέʔτʢಋೖલޙͷൺֱʣ ΧελϚʔαϙʔτͷରԠ͕ஸೡɹɹ108.7% !
ΧελϚʔαϙʔτͷฦ৴͕ૣ͍ɹɹ106.0% ! ΧελϚʔαϙʔτͷճ͕దɹɹ107.3% !
2018.2.6 | ©2018 Wantedly, Inc. 31 ಋೖͨ݁͠Ռᶄ ᶃޮԽ ɹޡૹ৴ϦεΫΛݮΒͭͭ͠ɺͯ͢ͷϝʔϧۀΛzendesk্Ͱ݁ ᶄۉҰԽ
ɹϝʔϧνΣοΫͰରԠͷΫΦϦςΟΛอͭ͜ͱ͕Մೳʹ ᶅσʔλԽ ɹνΣοΫͷ݅ϝϯόʔ͝ͱͷ͕ࠩ͠͠ܭଌͰ͖ΔΑ͏ʹ