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Sébastien Axinté

March 24, 2015
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  1. JIRA: What can we improve? Using comments instead live chat

    Why? ➔ Record details visible ➔ Current ticket status known by everybody ➔ Mails notifications
  2. JIRA: What can we improve? Mail notifications We should have

    mail notifications for: ➔ Ticket watchers ➔ Ticket reporter ➔ Users who commented the ticket
  3. JIRA: What can we improve? Mail notifications Why? ➔ You

    know when someone has reply. ➔ You can follow and see the current ticket status from mail. ➔ Avoids unanswered comments.