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Empathy-Driven Design

Seemant Kulleen
September 08, 2014

Empathy-Driven Design

The role of empathy in designing a data-driven dashboard for your customers (internal BI or end-users). A dashboard is more than a collection of pretty widgets.

Seemant Kulleen

September 08, 2014

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    August 28, 2014 Seemant Kulleen @seemantk
  2. Human Interaction 67% nonverbal • sight: 83% • facial cues

    (eye contact, smiles, tension) • body language • the environment
  3. Emotional Landscape Examples • Community Galaxy ◦ disconnected, untrusting, uncommunicative

    • Fun Voting ◦ the drudgery of a large office ◦ data was described as boring ◦ provide some insight • Seeing Science ◦ A lot of data with a lot changes hard to see
  4. Who am I? • Recovering: ◦ Engineer • Empathic: ◦

    Leader ◦ Technical team turnaround • Empathy-driven: ◦ Data visualizer ◦ Story teller