Building a Service for the Unloved A case study with Christine Staïesse

Watch the video here: https://www.service-design-network.org/chapters/switzerland/headlines/highlights-from-building-a-service-for-the-unloved-a-case-study-with-christine-staiesse

Transcript

1. Building a service for the unloved
2. THE NEED of Marcello, Jana and many others… AND MY NEED …
3. THE OFFER A place to stop and breathe
4. THE OFFER A place to stay for lunch once a week
5. THE OFFER A place to receive second-hand clothes
6. THE OFFER A place to receive medical support
7. THE OFFER A place for spiritual needs
8. THE OFFER Partnership to provide help for families with children
9. THE OFFER New partnerships and networks
10. MY MISTAKES Giving to have peace Thinking I can be a nurse My help will change the people
11. WHAT I LEARNED To stay humble I will be fooled, it is OK I can say NO To continue to learn
12. WHAT I LEARNED I need the help of other Satisfaction goes with frustration
13. WHAT I LEARNED The more I give, the more I receive It is all about people
14. INNOVATION RESULTS New offers to meet a need Raising awareness of The Salvation Army in the area Creation of a new support network
15. INNOVATION RESULTS I tasted stuffed cabbage I discovered a new culture and wonderful people
16. INNOVATION RESULTS Personal growth and transformation
17. Thanks for your attention !