Stacktical x DevOpsLinks Meetup in Paris part II - Stacktical: Decentralized Service Level Management

Wilhem Pujar, CEO at Stacktical, introduces the Stacktical Decentralized Service Level Management platform during a meetup in Paris, on Sep 12, 2018.

We thank all attendees for being there!
The conversation continues at https://t.me/stacktical

Kudos to our sponsors and partners, for making this event possible:
- eralabs (http://eralabs.io)
- Stacktical (https://stacktical.com)
- DevOpsLinks (devopslinks.com)
- Mobiskill (https://mobiskill.fr)
- Crypto Times (https://crypto-times.jp/)

For the next events, please join our BlockOps group on Meetup at https://www.meetup.com/stacktical/

Transcript

1. STACKTICAL DECENTRALIZED SERVICE LEVEL MANAGEMENT
2. Founding Team Wilhem Pujar, co-founder CEO Senior Product Manager & Software Architect Ex founder & CEO at Tag&See Jean-Daniel Bussy, co-founder CTO Senior Blockchain & Cloud Architect Ex Senior Cloud Architect at GREE
3. downtime /ˈdaʊnˌtaɪm/ noun Time during which an online service is out of action or unavailable for use.
4. Stacktical is not affiliated with these companies. Downtime affects all online services.
5. Problem Misaligned expectations. Users want their online services to be available 100% of the time. But for providers 100% availability is far too technically complex and expensive to be worth the pain.
6. Solution Close the gap between customer expectations and infrastructure requirements. ❏ Site Reliability Engineering (SRE) ❏ Help Desks & Customer Support ❏ Business & Service Level Agreements (SLA)
7. Site Reliability Engineering ❑ Improve Mean Time Between Failures (MTBF) with testing ❑ Improve Mean Time To Repair (MTTR) with monitoring ❑ Evolve Application Design ❑ Leverage unlimited Computing Resources (Cloud, Edge) ❑ Implement Auto Scaling & Serverless Technologies SRE
8. Help Desk ❑ Incident Ticketing ❑ Incident Status Pages ❑ Call Centers ❑ Social Media Management Customer Support
9. Service Level Agreements They define how reliable a service should be, and ways to settle disputes when agreed service levels are not met. SLA
10. Why is downtime still incredibly frustrating ? Not enough
11. Stacktical helps companies provision and deploy decentralized SLA that reward employees for uptime while compensating customers for downtime.
12. Powered by the DSLA token. Decentralized SLA
13. A Circular Economy
14. ❏ Fairness No need to claim compensation, SLA enforcement is event-driven and don’t require manual submission of proofs; ❏ Inclusiveness SLA are not reserved to businesses and professional customers; any kind of internal and external stakeholders; ❏ Accountability Clear responsibilities and guarantees upon service level violations; ❏ Trust Non partisan monitoring of application performance failures; no enforcement middlemen; immutable log of incidents; ❏ Transparency Public terms that align the expectation of consumers with the real characteristics of their service; Blockchain
15. Market Opportunity TAM GLOBAL ITOSM MARKET $17.5B (6.5% CAGR) SAM PERFORMANCE + CUSTOMER MANAGEMENT $7.1B (~41% of ITOSM) + $1.6B (~9% of ITOSM) SOM DECENTRALIZED SERVICE LEVEL MANAGEMENT $304.5M (3.5% of Available Market)
16. For more information go to stacktical.com
17. Token Sale starts soon Join us on Telegram t.me/stacktical
18. Merci