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Tips for selling Continuous Delivery and DevOps...

suziejprince
November 10, 2016

Tips for selling Continuous Delivery and DevOps to your business (from a business person)

Explaining why businesses should do continuous delivery (CD) can be hard. Businesses have roadmaps and plans and getting them to do development or operations work for a practice they don’t understand can be daunting. As a product manager I want to share with you how you can convince people like me (product managers) and others in your business why you should practice continuous delivery and build a DevOps culture.

Originally presented at DevOpsDays Nashville in November 2016
https://www.devopsdays.org/events/2016-nashville/program/suzie-prince/

suziejprince

November 10, 2016
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Transcript

  1. Suzie Prince Head of Product for ThoughtWorks products group Product

    Manager for Snap CI 10 + years experience in software development including agile and CD practices Tweeting @pm_suzie
  2. @pm_suzie “Continuous Delivery is the ability to get changes of

    all types—including new features, configuration changes, bug fixes and experiments—into production, or into the hands of users, safely and quickly in a sustainable way.” - Jez Humble, continuousdelivery.com
  3. @pm_suzie “Continuous Delivery is the ability to get changes of

    all types—including new features, configuration changes, bug fixes and experiments—into production, or into the hands of users, safely and quickly in a sustainable way.” - Jez Humble, continuousdelivery.com
  4. @pm_suzie “IT is part of the business and not outside

    it. The team should be responsible for business success, not just technical success, which has no value in itself.” - Mary Poppendieck, Unknown
  5. @pm_suzie @pm_suzie Busy! Knows business goals Understands customers Wants to

    deliver a valuable product Wants to meet customer needs Has too many requirements Has to balance bugs and new features Has to answer to customers when product is unavailable Needs feedback Does not know everything https://www.flickr.com/photos/pixbymaia/20639146075/in/photostream/
  6. @pm_suzie @pm_suzie Busy! Knows business goals Understands customers Wants to

    deliver a valuable product Wants to meet customer needs Has too many requirements Has to balance bugs and new features Has to answer to customers when product is unavailable Needs feedback Does not know everything https://www.flickr.com/photos/pixbymaia/20639146075/in/photostream/
  7. @pm_suzie @pm_suzie Busy! Knows business goals Understands customers Wants to

    deliver a valuable product Wants to meet customer needs Has too many requirements Has to balance bugs and new features Has to answer to customers when product is unavailable Needs feedback Does not know everything https://www.flickr.com/photos/pixbymaia/20639146075/in/photostream/
  8. @pm_suzie ASK QUESTIONS Can you tell me more about… What

    is your desired outcome? What would make you happy? What’s a bad day look like? What does a good day look like? Is there anything I could do?
  9. @pm_suzie TIPS FOR ACTIVE LISTENING Give undivided attention and show

    you’re listening Defer judgement. Don’t assume. Have a open mind Provide feedback. Reflect. “What I’m hearing is…” No solutions! Say thanks
  10. @pm_suzie “Part of the reason IMVU can get away with

    all their bugs is because they’re in the entertainment business, so none of their users rely on them for anything really important.” - Anon, 50 Deployments A Day and The Perpetual Beta
  11. @pm_suzie “Continuous deployment sounds cool. In a world where safety

    and reliability and privacy and security aren’t important, it would be fun to try. But like a lot of other developers, I live in the real world. And I need to build real software.” -Jim Bird, Continuously Putting Your Customers at Risk
  12. @pm_suzie DATA AND RESOURCES • https://puppet.com/resources/white-paper/2016-state-of-devops-report • https://continuousdelivery.com/evidence-case-studies/ • http://www.mindtheproduct.com/2016/02/what-the-hell-are-ci-cd-and-devops-a-

    cheatsheet-for-the-rest-of-us/ • http://www.mindtheproduct.com/2016/07/continuous-delivery-devops-product- managers-new-bff/ • http://www.startuplessonslearned.com/2009/06/why-continuous-deployment.html • http://radar.oreilly.com/2009/03/continuous-deployment-5-eas.html
  13. @pm_suzie TIPS FOR SELLING CD TO YOUR BUSINESS Get to

    know your business Show empathy and learn their drivers and fears Highlight the benefits, not the features, of CD And keep going.…