Communication Lighting Talk: MWRC 2012

Developer-stakeholder communication for maximum awesomeness.

Transcript

1. HI EVERYBODY.
2. WE NEED TO TALK. ABOUT COMMUNICATION.
3. YOUR JOB IS HARD.
4. unsolvable problems unpredictable timelines avoiding distractions quality vs. timeliness changing landscape subject matter expertise
5. unsolvable problems unpredictable timelines avoiding distractions quality vs. timeliness changing landscape subject matter expertise ESTIMATE THIS
6. I APOLOGIZE ...but there’s more
7. I LOVE YOU. but sometimes
8. I GRIND MY TEETH photo: Jared Zimmerman via Flickr
9. COMMUNICATION MATTERS.
10. COMMUNICATION IS NOT ABOUT: impressing your boss “building your brand” growing your influence
11. DO THOSE THINGS THOUGH
12. DO THOSE THINGS THOUGH
13. 5 KEYS
14. COMMUNICATE... LIKE, AT ALL. 1.
15. “what shall we use to fill the empty spaces where we used to talk?”
16. NET POSITIVE photo: PDR via Flickr
17. ANTICIPATE. 2.
18. THAT MEANS EMPATHY
19. PRACTICE EMPATHY photo: Rebecca Weaver via Flickr
20. SCRUB FOR JARGON
21. METAPHOR & COMMON LANGUAGE photo: r h via Flickr
22. LISTEN. 3.
23. SHELVE DISAGREEMENTS photo: trawin via Flickr
24. DON’T BE PASSIVE-AGGRESSIVE
25. “You’re technically correct. The best kind of correct.”
26. 4. ADJUST.
27. ADJUST FOR AUDIENCE photo: marfis75 via Flickr photo: marfis75 via Flickr
28. ADJUST FOR MEDIUM photo: Reeding Lessons via Flickr photo: marfis75 via Flickr
29. BE OPEN TO FEEDBACK
30. LISTEN FOR PATTERNS
31. CARE LIKE CRAZY. 5.
32. “GIVE IT 5 MINUTES”
33. RESIST THE URGE TO TAKE YOUR BALL AND GO HOME photo: Mike Rastiello via Flickr
34. CYNICAL JOKES DULL YOUR ABILITY TO CARE
35. PRACTICE/STUDY XP “METAPHOR” JOE O’BRIEN’S WORKSHOP GIVE PRESENTATIONS
36. COME FROM A PLACE OF LOVE Apologies to @tenderlove
37. THANK YOU. SERIOUSLY. <3 @tehviking