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Communication Lighting Talk: MWRC 2012
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tehviking
March 15, 2012
Programming
2
190
Communication Lighting Talk: MWRC 2012
Developer-stakeholder communication for maximum awesomeness.
tehviking
March 15, 2012
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Transcript
HI EVERYBODY.
WE NEED TO TALK. ABOUT COMMUNICATION.
YOUR JOB IS HARD.
unsolvable problems unpredictable timelines avoiding distractions quality vs. timeliness changing
landscape subject matter expertise
unsolvable problems unpredictable timelines avoiding distractions quality vs. timeliness changing
landscape subject matter expertise ESTIMATE THIS
I APOLOGIZE ...but there’s more
I LOVE YOU. but sometimes
I GRIND MY TEETH photo: Jared Zimmerman via Flickr
COMMUNICATION MATTERS.
COMMUNICATION IS NOT ABOUT: impressing your boss “building your brand”
growing your influence
DO THOSE THINGS THOUGH
DO THOSE THINGS THOUGH
5 KEYS
COMMUNICATE... LIKE, AT ALL. 1.
“what shall we use to fill the empty spaces where
we used to talk?”
NET POSITIVE photo: PDR via Flickr
ANTICIPATE. 2.
THAT MEANS EMPATHY
PRACTICE EMPATHY photo: Rebecca Weaver via Flickr
SCRUB FOR JARGON
METAPHOR & COMMON LANGUAGE photo: r h via Flickr
LISTEN. 3.
SHELVE DISAGREEMENTS photo: trawin via Flickr
DON’T BE PASSIVE-AGGRESSIVE
“You’re technically correct. The best kind of correct.”
4. ADJUST.
ADJUST FOR AUDIENCE photo: marfis75 via Flickr photo: marfis75 via
Flickr
ADJUST FOR MEDIUM photo: Reeding Lessons via Flickr photo: marfis75
via Flickr
BE OPEN TO FEEDBACK
LISTEN FOR PATTERNS
CARE LIKE CRAZY. 5.
“GIVE IT 5 MINUTES”
RESIST THE URGE TO TAKE YOUR BALL AND GO HOME
photo: Mike Rastiello via Flickr
CYNICAL JOKES DULL YOUR ABILITY TO CARE
PRACTICE/STUDY XP “METAPHOR” JOE O’BRIEN’S WORKSHOP GIVE PRESENTATIONS
COME FROM A PLACE OF LOVE Apologies to @tenderlove
THANK YOU. SERIOUSLY. <3 @tehviking