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The New Manager's Toolkit

6fd16b1b6a307ca583526e2ec4dab52d?s=47 tehviking
November 16, 2018

The New Manager's Toolkit

Congratulations, you've been entrusted to lead a team! But wait... what does that mean? You didn't go to school for this. You may not have even been told what your job exactly *is*. Some call this new responsibility the "Stone of Triumph".

In this talk, we'll explain leading and managing (and how they're different), outline what success looks like, and show techniques to get there. You'll learn how to build the skills and tools to carry the "Stone of Triumph" with less pain, and set yourself up for a long and happy career leading creative and technical teams.

6fd16b1b6a307ca583526e2ec4dab52d?s=128

tehviking

November 16, 2018
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Transcript

  1. WELCOME TO THE Pb RUBYIST TRACK

  2. THE NEW MANAGER’S TOOLKIT

  3. SOMETHING LIKE THIS?

  4. SADLY, NO

  5. BRANDON HAYS @tehviking MANAGER, AFFINIPAY

  6. LET’S TELL A STORY…

  7. LET’S TELL A STORY… YOUR STORY

  8. PART 1: THE CALL

  9. “THIS IS NOT A PROMOTION.”

  10. THERE’S NO “WIL WHEATON SCHOOL OF ENGINEERING MANAGEMENT”

  11. WHY WOULD YOU DO THIS?

  12. BETTER YOU THAN SOME RANDO THOUGH, RIGHT?

  13. DETOUR: A HISTORY OF BAD BOSSES

  14. BAD BOSS 1: THE POLICE CAPTAIN

  15. BAD BOSS 2: THE LUMBERGH

  16. BAD BOSS 3: THE HOVERING ART DIRECTOR

  17. BAD BOSS α: FREDRICK TAYLOR

  18. SCIENTIFIC MANAGEMENT • TASK OPTIMIZATION • WASTE REDUCTION • MEASURE

    PERFORMANCE • WORKERS WORK, MANAGERS MANAGE
  19. SCIENTIFIC MANAGEMENT • REPLACEABLE WORKERS • MICROMANAGEMENT • INTERNAL COMPETITION

    • SABOTAGE
  20. “IT’S ALWAYS A TRUST PROBLEM” -Brandon Hays

  21. "Now one of the very first requirements for a man

    who is fit to handle pig iron as a regular occupation is that he shall be so stupid and so phlegmatic that he more nearly resembles in his mental make-up the ox than any other type... He is so stupid that the word "percentage" has no meaning to him, and he must consequently be trained by a man more intelligent than himself into the habit of working in accordance with the laws of this science before he can be successful.” - Fredrick Taylor
  22. NOT ME, I’M COOL MANAGER!

  23. WHAT’S SO GREAT ABOUT “BOSSES” ANYWAY?

  24. GETTING YOUR BEARINGS

  25. OK, WHERE’S THE MANUAL FOR THIS THING?

  26. NOPE, NOT HERE EITHER

  27. SO YOU TRY TO DO THE NEXT RIGHT THING

  28. YOU TALK TO *EVERYONE*

  29. YOU SET UP YOUR 1:1 MEETINGS Tool 1: One-on-One meetings

  30. Tool 1: One-on-One meetings

  31. YOU SHOW UP WITH QUESTIONS Tool 2: Lara Hogan’s “Questions

    for your first 1:1”
  32. YOUR CALENDAR LOOKS DIFFERENT THESE DAYS

  33. Psst. It’s me. Just checking in. This is pretty intense!

    We doing ok?
  34. A LIST SEEMS LIKE A GOOD START Tool 3: Notes/To-do

    lists
  35. None
  36. THIS IS AN ENTIRE FIELD OF STUDY! Tool 4: Books

    & self-study, including Camille Fournier’s “The Manager’s Path”
  37. TIME TO GET TO WORK!

  38. LET’S BUILD AN INTERVIEW! Tool 5: Clear interview process examples

    with questions & exercises
  39. LET’S BUILD AN INTERVIEW! Tool 5: Clear interview process examples

    with questions & exercises
  40. WAIT, WHAT’S GOING ON IN THERE?

  41. YOU TAKE THE L AND GET BACK IN THERE

  42. THEME IN 1:1 MEETINGS: NO SENSE OF CAREER PROGRESS

  43. YOU FIND RESOURCES ONLINE Tool 6: Engineering ladders

  44. …AND DESIGN YOUR OWN Tool 6: Engineering ladders

  45. YOU MIGHT BE GETTING THE HANG OF THIS

  46. ONE NASTY SIDE EFFECT OF ACCOUNTABILITY:

  47. ONE NASTY SIDE EFFECT OF ACCOUNTABILITY: ACCOUNTABILITY

  48. OH NO! YOU HAVE BAD BEHAVIOR ON THE TEAM. WHAT

    NOW?
  49. “This company has made a significant investment in hiring and

    training this employee. Your job is to protect that investment.” - Nice HR person
  50. HELP DEFINE & DEFEND TEAM VALUES Credit: @aprilwensel

  51. ENGINEERING A TURNAROUND Tool 7: Performance Improvement Plans

  52. TURNAROUNDS ARE ABOUT HOMEWORK AND HARD CONVERSATIONS Tool 8: Crucial

    Confrontations
  53. THIS BOOK WILL CHANGE YOUR LIFE. READ IT. Tool 9:

    Radical Candor by Kim Scott
  54. HAVING THE HARD CONVERSATION FEELS LIKE CHEWING GLASS

  55. YOU PUT THE PIP INTO ACTION

  56. WEEK 1, 2, 3, 4… THEY DO NOT GO WELL

  57. “Yeah, it’s clear this isn’t working. Let me help you

    take next steps. - Nice HR person
  58. HEY, WHAT ABOUT YOUR FEELINGS?

  59. RAISE A MUG TO LUMBERGH YOU’RE THE BOSS NOW, DAWG

  60. IT’S BEEN QUIET FOR A WHILE

  61. KATAMARI RESPONSIBILITY

  62. YOUR CALENDAR IS A TRASH FIRE

  63. “We love leadership because it’s so squishy and hard to

    figure out. But the problem is that it’s so squishy and hard to figure out.” - Nick Means
  64. A MANAGER’S JOB IS TO BE AVAILABLE Tool 10: Office

    Hours & Active Listening
  65. LISTENING MEANS FOLLOWING UP Tool 11: Personal kanban boards (Trello)

  66. KATAMARI RESPONSIBILITY YOU’RE AHEAD OF YOUR RESPONSIBILITIES… BARELY

  67. Whew! Maybe we can take a lil vacation? No? OK,

    thought I’d ask.
  68. THE CHAOS MONKEY: INTERPERSONAL CONFLICT

  69. To commiserate with the developer, turn to slide 68. To

    intervene with the PM, turn to slide 71. To tell the person how to respond, turn to slide 132.
  70. You fell into the trap! There was no way to

    win. You enter the Swirling Vortex of Drama and are consumed by the fires within. THE END
  71. KATAMARI RESPONSIBILITY YOU’RE AHEAD OF YOUR RESPONSIBILITIES… BARELY THE SWIRLING

    VORTEX OF DRAMA
  72. “IT’S ALWAYS A TRUST PROBLEM” -Brandon Hays

  73. None
  74. None
  75. None
  76. None
  77. NEUTRALIZING THE VORTEX Tool 12: Crucial Conversations

  78. Credit: @johncutlefish TRUST IS CRITICAL

  79. None
  80. None
  81. FIX THE PROBLEM, LEAVE THE FRAMEWORK Tool 13: Wikis and

    documentation tools
  82. THINGS ARE ACTUALLY GOING PRETTY WELL…

  83. STILL HOLDIN’ OUT FOR THAT MANUAL, MATE

  84. Hey there friend, it’s me… You seem tired. Got any

    time for a break? Lil’ break?
  85. YOU START TO NOTICE SIGNS OF LARGER ISSUES

  86. THE MEETINGS… THEY DO NOTHING

  87. IT’S UNNERVING.

  88. YOU GO FOR THE ROOT: CULTURAL ISSUES Tool 14: Culture

    change processes
  89. HOW DO YOU KNOW IT’S GETTING BETTER? Tool 15: Measure

    What Matters (OKRs)
  90. HANG ON, WHAT JUST HAPPENED?

  91. KATAMARI RESPONSIBILITY… AGAIN???

  92. THE LEARNING TREADMILL

  93. “YOU’RE JUST NOT A VERY GOOD LISTENER.”

  94. A PRODUCTION BUGFIX SOUNDS GOOD RIGHT ABOUT NOW

  95. BUT YOU’RE NO QUITTER

  96. #GRIT

  97. YOU MAKE A PLAN AND MOVE FORWARD Tool 14: Start/Stop/Continue

    retros
  98. HEY, AT LEAST YOU SURVIVED

  99. Hey great that you have grit and everything, but… Could

    you think about me once in a while?
  100. YOU PUT THE PLAN IN PLACE

  101. AND THE RESULTS ARE IMPRESSIVE

  102. I’m going to ask nicely one more time. We’re dying

    over here, please pay attention.
  103. None
  104. YOU STILL HAVE TO FACE… YOURSELF

  105. I’M NOT DOING ENOUGH

  106. I’M NOT ENOUGH

  107. I TRIED TO WARN YOU. NOW I’M PISSED.

  108. SHUT IT DOWN SHUT IT DOWN SHUT IT DOWN SHUT

    IT DOWN
  109. YOU WERE SO FIXATED ON MANAGERIAL HEROICS YOU FORGOT ABOUT

    YOURSELF
  110. WHY DID YOU DO THIS?

  111. OPTION 1: THE ONLY ONE THAT FEELS POSSIBLE

  112. OPTION 2 EMERGES Tool 15: The Power of Vulnerability by

    Brené Brown
  113. THIS IS THE PART WHERE YOU ASK FOR HELP

  114. A FEW DAYS IN THE HAMMOCK LATER…

  115. YOU START DELEGATING FOR REAL Tool 16: Delegation frameworks

  116. WHAT IF YOU’D HAD SOMEONE TO GUIDE YOU THROUGH THIS?

    Tool 17: Podcasts about holistic leadership (Reboot)
  117. None
  118. WHY ARE WE SO FIXATED ON BEING “BRAINS IN JARS”?

  119. Tool 18: Breathing Exercises

  120. YOU START SHOWING SOME LOVE TO YOUR BODY Tool 19:

    Exercise & Meditation
  121. YOU’RE STARTING TO BE ABLE TO SEE OVER THE MOUNTAIN

    OF CHALLENGES
  122. NOT THE JOB: • SAVE EVERYONE • BE ALL-KNOWING •

    CREATE A FAILURE-FREE UTOPIA • SOLVE ALL THE PROBLEMS
  123. THE REAL JOB: • BE AVAILABLE • LISTEN, GUIDE, &

    COACH • UNBLOCK & SUPPORT • BUILD BRIDGES OF TRUST • FIND & CONNECT PEOPLE TO THEIR STORIES & PURPOSE • FIND & BUILD FRAMEWORKS
  124. WAIT, THIS IS WHAT MANAGEMENT IS ABOUT?

  125. BAD MANAGEMENT IS POISONING OUR INDUSTRY The real moral imperative:

  126. THIS INDUSTRY NEEDS YOU The real moral imperative:

  127. MY REAL FIRST CALL

  128. REMEMBER HOW YOU GOT HERE Tool 20: Gratitude & Journaling

  129. BEING YOUR AUTHENTIC SELF IS ENOUGH

  130. YOU ARE ENOUGH

  131. YOU GET TO WRITE YOUR STORY

  132. WE NEED YOU. TAKE CARE OF YOU.

  133. THANKS. @tehviking Brandon Hays

  134. Every 2 weeks Biweekly? Fortnightly?

  135. Hey, we’re cool. But let’s take a vacation soon, OK

    bud?
  136. Blog Posts First 1:1 by Lara Hogan https:/ /larahogan.me/blog/first-one-on-one-questions/ 87

    1:1 questions by Lighthouse https:/ /getlighthouse.com/blog/one-on-one-meeting-questions- great-managers-ask/ 9 Steps to organizational culture change https:/ /www.tlnt.com/the-9-clear-steps-to- organizational-culture-change/ scrumbook.org Building a Growth Framework https:/ /blog.songkick.com/building-a-growth- framework-2464435e9e46 Tired: Engineering interviews, Wired: engineering auditions https:/ /medium.com/@trek/tired- engineering-interviews-hired-engineering-auditions-5f9f00147a57 Killing the Coding Interview http:/ /pete.holiday/blog/2018/05/killing-the-coding-interview Managering in terrible times https:/ /larahogan.me/blog/being-a-manager-in-terrible-times/ Time management for managers https:/ /blog.hubspot.com/marketing/manager-time- management-tips Stop/Start/Continue for performance https:/ /www.smartpassiveincome.com/start-stop-continue/ Successful Delegation https:/ /www.mindtools.com/pages/article/newLDR_98.htm
  137. Videos Spotify engineering culture https:/ /vimeo.com/85490944 Autonomy, mastery, purpose by

    Dan Pink https:/ /www.brainpickings.org/2013/05/09/daniel-pink- drive-rsa-motivation/ Radical Candor by Kim Scott https:/ /www.youtube.com/watch?v=yj9GLeNCgm4 The Power of Vulnerability by Brené Brown https:/ /www.ted.com/talks/ brene_brown_on_vulnerability Podcasts Reboot https:/ /www.reboot.io/podcast Managing Up http:/ /www.managingup.show/ Manager Tools https:/ /www.manager-tools.com/all-podcasts
  138. Books Radical Candor by Kim Scott https:/ /www.amazon.com/Radical-Candor-Kick-Ass-Without-Humanity/dp/ 1250103509 Measure

    what Matters by John Doerr https:/ /www.whatmatters.com/ The Coaching Habit by Michael Bungay Stanier https:/ /www.amazon.com/Coaching-Habit-Less-Change- Forever/dp/0978440749/ The Manager's Path by Camille Fournier https:/ /www.amazon.com/Managers-Path-Leaders-Navigating- Growth/dp/1491973897 Daring Greatly by Brené Brown https:/ /www.amazon.com/Daring-Greatly-Courage-Vulnerable- Transforms/dp/1592408419 Crucial Confrontations by Kerry Patterson, Joseph Grenny, Ron McMillan, Al Switzler https:/ / www.amazon.com/Crucial-Confrontations-Resolving-Promises-Expectations/dp/0071446524 Phoenix Project / DevOps Handbook / Accelerate by Nicole Forsgren, Jez Humble, Gene Kim https:/ / www.amazon.com/Accelerate-Software-Performing-Technology-Organizations-ebook/dp/B07B9F83WM/ Five Dysfunctions of a Team by Patrick Lencioni https:/ /www.amazon.com/Five-Dysfunctions-Team- Leadership-Lencioni-ebook/dp/B006960LQW/ Creativity, Inc. by Ed Catmull https:/ /www.amazon.com/Creativity-Inc-Overcoming-Unseen-Inspiration/dp/ 0812993012 Story by Robert McKee https:/ /www.amazon.com/Story-Structure-Substance-Principles-Screenwriting- ebook/dp/B0042FZVOY
  139. Photo Credits DSCN8605 by mtneer_man https:/ /www.flickr.com/photos/mtneer_man/5247813293/ 2007-11-04+060 by mtneer_man

    https:/ /www.flickr.com/photos/mtneer_man/1883543556 Bull Run Powerhouse drill press by Sam Beebe https:/ /www.flickr.com/photos/sbeebe/7153666475 Antique Drill Press by njtrout_2000 https:/ /www.flickr.com/photos/njtrout/8098617703 Old work bench and tools by Overwater Photography https:/ /www.flickr.com/photos/goverwater/ 9359415879 Man Hold Wood Planer by John Jones https:/ /www.flickr.com/photos/160462157@N08/45175333751 Teeth you don't brush by Let Ideas Compete https:/ /www.flickr.com/photos/question_everything/ 4051194009 Tools by David Merrett https:/ /www.flickr.com/photos/davehamster/2337387039 Two people in a business meeting by rawpixel.com https:/ /www.flickr.com/photos/byrawpixel/ 45739276432 Business people in a meeting by rawpixel.com https:/ /www.flickr.com/photos/byrawpixel/ 30849318307 Very Quiet by Sergio Garau https:/ /www.flickr.com/photos/veryveryquiet/3984595506 Breathing animations by Nathan Pyle https:/ /twitter.com/nathanwpyle/status/ 1023366305280339968