so when I’m not taking photos for Instagram, I am hosting travelers and taking photos for them to put on their Instagram. This is usually my chance to meet new people and show them
i studied psychology Kim Thuy Tu Yesterday, 12:09 AM
I studied psychology in college.
At the time, I was planning to pursue medicine and if you had asked me whether I thought that I would be standing here today giving a talk on design, research, and data,
i write (sometimes) Kim Thuy Tu Yesterday, 12:14 AM
I’m also a writer…
sometimes.
The last article I wrote was at the time of my career change and it it was a case study on redesigning instagram.
After publishing this case study and having it read by many people, one of them being the founder of Christina’s, he pretty much convinced me to pack my bags and move to Saigon to become the
working at Christina’s, a fully-integrated travel experience company that aims to provide amazing local experiences to travelers. We provide everything from accommodation, experiences, food & beverage, and transportation.
Today I want to walk you through a couple of examples of how I was able to find and use these aha moments throughout the product development process to motivate my team and grow our products to the size it is today.
he said ‘i’ll fix it’ even though it wasn’t his responsibility.
After this, Thuyen started to join a couple more of the beta sessions and even lead one of them himself, because this aha moment lead him to see the difference between developing via his simulator and testing a product in real life.
To create more of these aha moments, I would allocate time during our weekly team meeting to share any interesting data points or insights I found from looking over our analytics. It could be anything from an increase in retention, app sessions, or number of daily active users.
After sharing these data with my team, I found that there is a heightened sense of motivation and work satisfaction because it helps them realize the value our product was delivering to our users.
More importantly, I make it a point to recognize specific team members for their craftsmanship and contribution.
When this happens, i find that the engineers on my team will take it upon themselves to look over their own feature and polish them up without needing any prompt from me or a bug report.
The last story I want to leave you with involves one of our intern, Huseyin.
Huseyin is a very curious and eager intern. After joining our team, huseyin was tasked with developing a feature to help our hosts communicate easier and faster with foreign guests.
After months of development and countless hours of refinements, the feature was ready to be shipped.
After we launched the feature, I checked over our data to see that a couple of people had already started to use it and so I relayed the news back to him.
Visibly excited, he asked
“who was it?
what did they write?
what language was it?” Kim Thuy Tu Yesterday, 9:55 AM
The next day Huseyin came to me after looking over each of the data point. He found that some of our users were sending translated messages to guests that didn’t require a translation.
At first we thought it was a bug but after investigating further, we realized that it was due an oversight during development.
Luckily he caught and corrected it in time because if he didn’t we would have probably ended up paying more than doubled or tripled
Observe Acknowledge Share The ‘A ha!’ moment hack Kim Thuy Tu Yesterday, 9:21 AM
So today we learned that aha moments can spark motivation and ownership.
Here are the 3 step hack I created for sparking more of these moments within my team: Observe the data and your team, and find opportunities to involve them in the design process
Acknowledge and praise the positive behaviors you want to reinforce
And lastly — Share. Share the insights and aha moments with your team, so that you can stay inspired and motivated together.
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