Hello? Is it empathy you're looking for?

We know DevOps culture requires increased collaboration between teams to move faster and be more agile. But what do you do when you’re forced to work with someone who just doesn’t get it, and how do you get to a place where work can happen seamlessly? This talk uses empirical research and practical tips to understand the perspective of others and bring empathy into your team.

Transcript

1. Hello? Is it empathy you’re looking for? Sarah Hagan @thesarahhagan Sarah Hagan November 2019 @thesarahhagan
2. I got 99 problems and empathy’s one.* 1 *Jay-Z, j/k’ing Sarah Hagan November 2019 @thesarahhagan
3. I shot the sheriff, but I did not show him empathy.* *Basically Bob Marley Sarah Hagan November 2019 @thesarahhagan
4. Ask open-ended questions Follow up Be curious Allow for pauses Listen 90% Talk 10% I don’t need dollar bills to have empathy (I love cheap thrills!).* *Sounds like Sia Sarah Hagan November 2019 @thesarahhagan
5. You down with em-pa-thy? Yeah, you know me!* 2 *Not quite Naughty by Nature Sarah Hagan November 2019 @thesarahhagan
6. Breadth Depth Sarah Hagan November 2019 @thesarahhagan With so much drama in the ENG, it’s kinda hard being peeps with empathy.* *Sounds like Snoop Dogg
7. *Should’ve been Jamie Foxx Blame it on the e-e-e-e-e-empathy.* Name Formal Role Informal Role Interests Sarah Data scientist, statistician Chief Gratitude Officer Research, design thinking Andrew Programs lead, UX Network connector Data governance, qual. data Ben Director, team advocate Fun bringer Design thinking, brainstorming Val Instructional designer Comedic relief, tea provider Org development/design Sarah Hagan November 2019 @thesarahhagan
8. Positive Mood Negative Mood Negative Energy Positive Energy 1 2 3 4 Hey now, you’re an empath, get your game on, go play!* *Sorta SmashMouth Sarah Hagan November 2019 @thesarahhagan
9. We are never ever ever giving feedback together.* 3 *Taylor Sorta-Swift Sarah Hagan November 2019 @thesarahhagan
10. What’s feedback got to do, got to do with it? *Totally Tina Turner Sarah Hagan November 2019 @thesarahhagan
11. Now this looks like a job for me, so everybody just follow me ‘cuz we need a bit less controversy, ‘cuz it feels so great with empathy.* *Empathetic Eminem Seek Feedback Give Feedback Sarah Hagan November 2019 @thesarahhagan
12. 1 Talk face-to-face 2 Prime the feedback 3 No sandwich protocol 4 Make it timely 5 Focus on the SBI 6 Follow up when appropriate Is this the real life? Is this just empathy?* *Quite Empathetic Queen Sarah Hagan November 2019 @thesarahhagan
13. Slides: speakerdeck.com/thesarahhagan Links to resources: github.com/thesarahhagan/empathy-teamwork Sarah Hagan November 2019 @thesarahhagan I empathized, and it opened up my eyes, I empathized.* *TLC Tryin’