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Workplace Learning: From Gilbert to AI with a Taste of Marketing

Mike Taylor
January 18, 2023

Workplace Learning: From Gilbert to AI with a Taste of Marketing

This presentation will cover the most important things that a workplace learning professional should know in order to excel in their field. The topics that will be covered include Gilbert's Behavior Engineering Model, Mager & Pipe's seven steps for determining the best performance solution, the use of marketing techniques in learning and development, and the importance of understanding AI, automation, and no-code tools.

First, we will discuss Gilbert's Behavior Engineering Model, which is a powerful tool for understanding and changing human behavior in the workplace. This model will help learning professionals to identify the specific behaviors that need to be changed and to design interventions that will effectively bring about that change.

Next, we will explore Mager & Pipe's seven steps for determining the best performance solution. This process is designed to help learning professionals to identify the specific performance problem that needs to be solved and to choose the most effective solution for that problem.

We will also discuss the importance of using marketing techniques in learning and development. By applying marketing principles, learning professionals can increase the impact and effectiveness of their programs by better understanding and reaching their target audience.

Finally, we will delve into the world of AI, automation and no-code tools. We will explore how these technologies are changing the way we work and learn, and the potential they hold to streamline processes, increase efficiency and enhance the learning experience. By understanding these technologies, learning professionals can stay ahead of the curve and take advantage of the many opportunities they offer.

This presentation will be informative and engaging, providing the audience with practical strategies and tools that they can apply in their workplace. It will be beneficial for anyone working in the field of learning and development, looking to improve their skills and stay current with the latest trends and technologies.

Mike Taylor

January 18, 2023
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  1. Workplace Learning
    Past & Future
    Mike Taylor
    mike-taylor.org

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  2. Mike
    Taylor
    Nationwide

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  4. Past

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  5. That is THE
    question!
    To Train or Not to Train?

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  6. Is it OK to say "No"
    to a training request?

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  7. Behavior Engineering
    Model



    Thomas Gilbert
    Training is only one of
    many factors
    6 Categories
    Training or not?

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  8. Behavior Engineering Model
    https://www.thinkingkaplearning.com/blog/behavior-engineering-model

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  9. Behavior Engineering Model
    https://www.thinkingkaplearning.com/blog/behavior-engineering-model
    How many of
    these can
    training be
    used for?

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  10. Six Boxes Model
    https://www.sixboxes.com/Six-Boxes-Approach-Overview.html

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  11. Behavior Engineering
    Model
    Performance
    Analysis


    Thomas Gilbert
    Training is only one of
    many factors
    6 Categories
    Mager & Pipe
    7 steps that guide you
    to a solution
    Best flow chart ever!


    Training or not?

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  12. Mager & Pipe
    https://www.sixboxes.com/Six-Boxes-Approach-Overview.html
    How to figure out why
    people aren't doing
    what they Should be &
    What to Do about it

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  13. Mager & Pipe
    https://www.sixboxes.com/Six-Boxes-Approach-Overview.html
    Best Flow
    Chart Ever!

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  14. https://hptmanualaaly.weebly.com/mager-and-pipes-model.html
    7 Steps to Analyze
    Performance Problems

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  15. https://hptmanualaaly.weebly.com/mager-and-pipes-model.html
    Step 1 What is the performance problem?
    Describe performance deficiency:
    What should be happening?
    What is actually happening?
    Step 2 Is it worth fixing? What would happen if we did nothing?
    Step 3 Can we apply a fast fix?
    Do the employees know what is expected?
    Do the employees have adequate tools/equipment/resources needed?
    Do employees get feedback on their performance?
    Step 4 Are the consequences appropriate?
    Is desired performance punishing?
    Is poor performance rewarding?
    Are performance consequences used effectively?
    Step 5 Is there a skill deficiency?
    Is it a skill deficiency?
    Could employees do it in the past?
    Is the skill used often?
    Step 6 Are there other causes?
    Can task be made easier?
    Are there any other obstacles?
    Do the employees have the potential to change?
    Step 7 Which solutions are best?
    Are the solution feasible?
    What are the costs of possible solutions?
    Draft and implement the action plan

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  16. Behavior Engineering
    Model
    Performance
    Analysis
    Performance
    Consulting
    Thomas Gilbert
    Training is only one of
    many factors
    6 Categories
    Mager & Pipe
    7 steps that guide you
    to a solution
    Best flow chart ever!
    Jim & Dana Gaines
    Reframe requests for
    solutions
    Yes, and...
    Training or not?

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  17. https://amzn.to/3jbY2is
    Helps reframe people who “jump
    to solutions” before they identify
    the causes of the problem.
    profoundly practical tools,
    models, and checklists.

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  18. Present

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  19. 3Things
    Marketers
    Know
    Most of L&D Doesn't
    Top

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  20. The human mind does not
    run on logic any more than
    a horse runs on petrol.
    Rory Sutherland
    Vice Chairman at Ogilvy UK

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  21. What's the difference?

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  22. What's the difference?
    why do we do it differently?

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  23. Speak to the
    Lizard Brain

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  24. The first second with
    your content might
    matter more than all the
    seconds that follow...
    ...if there are any!

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  25. of 1st impressions are
    design-related
    94%

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  26. Make a great
    1st impression

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  27. Anything that doesn’t
    capture our attention,
    does not exist.

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  32. Grab & hold
    their attention!
    Never assume you have it!

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  33. Streamline your
    message

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  34. Streamline your
    message
    Make its
    expression fun*
    ..or scary or sexy or
    interesting-anything that will
    make them crazy NOT to read it

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  35. Streamline your
    message
    Make it visual!
    Make its
    expression fun*

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  36. Streamlined Emotional Visual

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  37. Future

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  38. #NoCode &
    Automation
    AI Tools
    Two Things I Think EVERYONE
    Should Pay Attention To

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  39. WTH is
    NoCode?

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  40. Automate

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  41. plumbing for
    the internet

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  45. HUGE time-saver!

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  46. Create

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  47. SpreadSimple

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  48. GlideApps

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  49. AI Content
    Creation

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  52. Write Script Generate Voice Add Visuals

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  53. Fasten your
    seatbelts!

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  54. Subscribe to my
    newsletter
    MIKE-TAYLOR.ORG
    SLIDE DECK

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