Accessibility should mean great design

FINEOS: We have software that needs to both support and be used by a variety of end users with a variety of disabilities, and we think it could be better.
Boomworks: Hmmm, that sounds interesting.
Come and find out what happened next.

by Grant Klein and Dave Matthews, at UX Australia 2015

Transcript

1. Accessibility should mean great design ux australia 2015
2. @drsymul Grant Klein
3. + not really a tweeter Dave Mathews @drsymul Grant Klein
4. What is it? The truth is out there
5. “We have addressed accessibility on the site by having a prominent Contact Us section which includes a variety of ways for customers to get in touch with the business”.
6. Accessible design is a design process in which the needs of people with disabilities are specifically considered.
8. A A
9. Design fail
10. 285 million quant
11. 285 million over 5% quant
12. 285 million over 5% quant
13. 285 million over 5% quant
14. 1,000,000,000 15% 110 –190 million Age & illnesses quant
16. quant 357 thousand 1 in 6 Over 4 million 668 thousand
18. www.tac.vic.gov.au/clients/peoples-stories/harrys-recovery
19. challenges
23. Boomworks are to be engaged to explore how the functional requirements and system capabilities relevant to the ‘development’ and ‘consumption’ of individuals care and support plan can be presented via an interface appropriate to them. Specific user journeys (scenarios) will be used to contain the scope of activities. This will focus outcomes to best demonstrate the software capabilities while gaining important insights into requirements for accessible design and development for future enhancements blahblahblah...
27. Research & UX Concept Phase Week 1 Ideation Week 2 Concept Creation Week 3 Review and Refine Requirements UX Detailed Design Week 4 Detailed Design Week 5 Prototyping Week 6 Initial User Testing Week 7 User Testing Completion Final Design & Revision Week 8 Produce Final Design Week 9 Prototype Completion
30. Holy crap!
32. Back to milly
38. We Tested
39. All users liked what they had seen and said it was “really exciting,” “has enormous potential,” and was great that the applicants requirements were being captured on the spot. Overall, users commented that the process was clear, simple, and well laid out, with the exception of some of the support linking in the goal setting area.
40. One user commented that some language could be even more client centered than it already was. The overall calls to action for the plan need to be clarified as many of them caused confusion for all of the users. The option to print or email information entered in the plan was requested for both the applicant and the planner. Users requested an additional area for documentation to be saved against an applicant profile.
42. “On the surface it may seem that placing these limits on your use of components, hover states, and visual design limit your creativity. If anything, these guidelines will push the limits of your creativity as you find visually pleasing designs that enable the success of a wider set of users.” Jesse Hausler
43. drawing board Back to the
48. handover
50. Design win
51. experiences
53. Thank you Stay classy
54. + not really a tweeter Dave Mathews @drsymul Grant Klein
55. Most background imagery has been pulled from that magical place of wonder, the internet. All credit and copyright belongs to the original creators of the images. We also used icons from thenounproject.com. Credit is due to Musket, Aha-Soft, Aaron K. Kim, Till Teenck, Proletkult Graphik, Michael Wohlwend, Ray Design, Anna Hatzisavas, iconsmind.com, Creative Stall & Yaroslav Samoilov. Slide 6: http://www.washington.edu/doit/what-difference-between-accessible-usable-and-universal-design Slide 7: http://www.abc.net.au/news/2014-11-05/blind-woman-launches-court-action-against-coles-over-its- website/5869874 Slides 10-13: http://www.who.int/mediacentre/factsheets/fs352/en/ http://www.and.org.au/pages/disability-statistics.html Slides 14: http://www.who.int/mediacentre/factsheets/fs352/en/ Slides 16: [1] Sickness, disability and work: Keeping on track in the economic downturn – Background paper. OECD. (2009). [2] Grad Stats Dec 2011, Graduate Careers Australia. [3] Disability in Australia, Price Waterhouse Coopers, p.42. [4] Ibid, p.16. [5] Sickness, Disability and Work: Breaking the Barriers - A Synthesis of Findings across OECD Countries. OECD. (2010). Slide 18: Video curtsey of TACVictoria - https://www.tac.vic.gov.au/clients/peoples-stories/harrys-recovery footnotes