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Championing Inclusive research projects

March 09, 2018

Championing Inclusive research projects

Over the last 12 months we have worked with a number of communities facing potential social exclusion, and we’d like to share some learnings. We’ll provide practical examples and case studies as well as tools and techniques you can take home.

Presented by Nova Franklin at Design Research 2018


March 09, 2018

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  1. Social exclusion Communities who may not have fair access to

    services such as education, employment, justice and health. Communities who are at the margins and may therefore be overlooked. Communities who have different needs from the mainstream. 3
  2. I’m going to draw on research relating to • At

    risk youth who are neither in school or at work • People who interact with the criminal justice system • Young people with disabilities in aged care facilities • Children who rely on ankle braces to walk. 4
  3. We are going to focus on 1. Getting in front

    of the right people 2. Building and maintaining trust and respect 3. Tailoring your approach to those you interact with
  4. Getting in front of the right people Challenges There are

    a LOT less people compared to mainstream cohorts. You simply don’t know where to look. Finding research participants can take up to 4 weeks [not 7 days like at ANZ] - how can you use this time deliberately? Some may drop out along the way, others may be unable to give you what you need. 7
  5. Getting in front of the right people Finding research participants

    Get help from people with established networks - internal stakeholders, service providers, advocacy groups, those you’ve already recruited. Consider accessing participants via notices in the places the cohorts you are seeking visit. Consider accessing participants via specialist recruiters.
  6. Getting in front of the right people If you are

    struggling with recruitment If recruiting is taking longer than expected, consider phone interviews to cut travel time but be aware of what you may lose. Consider involving less research subjects. Merely raising this prospect can act as a good catalyst to get recruiting moving. 9
  7. Build and maintain trust and respect Avoid words that stigmatise

    and alienate - vulnerable, patient, offender. 11
  8. Build and maintain trust and respect Be upfront about your

    research and the impact you may be able to have. Don’t get people’s hopes up if you can’t deliver. 12
  9. Build and maintain trust and respect Pay incentives (if appropriate)

    up front and let people leave when they are ready. 13
  10. Build and maintain trust and respect Let people know you

    are not there to give them any sort of advice (eg legal, medical, financial). 14
  11. Build and maintain trust and respect Be clear that you

    don’t have answers – you are there to listen and learn. 15
  12. Build and maintain trust and respect Be empathetic and thank

    them for sharing difficult stories and opinions. 16
  13. Build and maintain trust and respect Take what you hear

    in your stride [poker face moments] 17
  14. Tailor your approach Might research subjects have any difficulties processing

    information? What props might help people tell their stories? What should/shouldn’t you say/do/wear. PS If you don’t know, ask! 19