Have you ever tried to research a user group, but struggled to get in front of them using standard methods? Maybe they live somewhere with low connectivity. Maybe they're not digital natives. Maybe they're hostile to outsiders. Whatever the reason, they just aren't talking.
Presenters, Katrina and Roland, have learnt to survive in mining’s often-harsh environment by getting their hands dirty and being agile in their research techniques. They will share the experiences and challenges they have faced in their endeavour to gain the trust of users. Furthermore, they will share how these skills are transferable to other industries.