Managing design from the bottom up: A tale from local government

In April 2016, the City of Casey’s Digital Team embarked on an ambitious program of transforming 14 of the highest volume transactions in 12 months working with an agile methodology. But when working within government, part of the challenge of doing something new is keeping the momentum in the face of the way things have always been done. 12 month budget cycles, working agile in a traditionally waterfall environment and the expectation that approval will be sought before launching have all been hurdles.

How do we deal with all these challenges? How to we push back on requests for more features, but maintain credibility? How do we balance the work that needs to be done with all the auxiliary expectations placed on us from steering committees.

Presented by Cat McDonald at Managing Design 2017

Transcript

1. Managing design from the bottom up: a tale from local government Cat McDonald, Service Designer @digital_nekko
2. Melbourne CBD City of Casey 51.6 km/52 mins
3. 304, 071 ABS ERP June 2011 and 2016 0 – 9 and 30 - 49 3.8% Population Highest population age groups Population growth 2015/2016 75.2% Own outright or have a mortgage $1200 - $2199 Average monthly mortgage $540 - $1104 Average weekly wage
4. July 2015 Digital strategy created November 2015 Digital department created April 2016 Digital team commences November 2016 First 3 services delivered July 2016 Organisational redesign commences
6. 1. HAVE A BACK- UP PLAN
7. 2. RESEARCH WITH FRIENDS
8. 3. CLOSE THE LOOP
9. 4. WHAT’S THE REAL PROBLEM?
11. Thank you! Email: camcdonald@casey.vic.gov.au Twitter: digital_nekko