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Using structured templates to capture observation data

Using structured templates to capture observation data

Dr Dharani Perera-Schulz

We conducted a series of observation sessions to evaluate the different touch points of the new student enquiry service. Three observers used a structured template to record the observation data in the field. This talk will present the merits and drawbacks of using a structured template to capture observation data.

uxaustralia

May 06, 2013
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  1.   Redesign of the Monash University student enquiry service centres

      Evaluation of the initial implementation
  2.   Focus on the key touch-points   Prompts for observers

      Consistency of the data captured by multiple observers   Effective data consolidation
  3.   Scalability   Insufficient space for data capture   Only

    suitable for situations where the points of focus is identified   Introduce bias   Not for exploratory observation