Using structured templates to capture observation data

Dr Dharani Perera-Schulz

We conducted a series of observation sessions to evaluate the different touch points of the new student enquiry service. Three observers used a structured template to record the observation data in the field. This talk will present the merits and drawbacks of using a structured template to capture observation data.

Transcript

1. Dr. Dharani Perera-Schulz
   User Experience consultant
   Monash University
   

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2.   Redesign of the Monash University
   student enquiry service centres
     Evaluation of the initial implementation
   

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3.   Observation
     Three observers
     Two service centres
     One day
   

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5.   Focus on the key touch-points
     Prompts for observers
     Consistency of the data captured by
   multiple observers
     Effective data consolidation
   

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6.   Scalability
     Insufficient space for data capture
     Only suitable for situations where the
   points of focus is identified
     Introduce bias
     Not for exploratory observation
   

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