Using structured templates to capture observation data

Dr Dharani Perera-Schulz

We conducted a series of observation sessions to evaluate the different touch points of the new student enquiry service. Three observers used a structured template to record the observation data in the field. This talk will present the merits and drawbacks of using a structured template to capture observation data.

Transcript

1. Dr. Dharani Perera-Schulz User Experience consultant Monash University
2.   Redesign of the Monash University student enquiry service centres   Evaluation of the initial implementation
3.   Observation   Three observers   Two service centres   One day
5.   Focus on the key touch-points   Prompts for observers   Consistency of the data captured by multiple observers   Effective data consolidation
6.   Scalability   Insufficient space for data capture   Only suitable for situations where the points of focus is identified   Introduce bias   Not for exploratory observation