Communities and Conversations

UX Thailand 2017

As UX practitioners we often focus on designing for users. What is just as important, and often overlooked, is the awareness that we need to design for the people we work with. Only then do we find the greatest opportunity for world-class user experience work.

Conversations for relationships leads to greater possibilities then action.

How might we create the conditions for meaningful conversations to happen in a team?
This is a story of our design journey and what we discovered was the most unexpected aspect of designing an amazing experience.

Wenshu Kwek
UX Designer at ThoughtWorks Singapore

Darren Ng
Experience Design Consultant at Foolproof Singapore

Valerie Oon
Design Researcher at Foolproof Singapore

Transcript

1. Communities and Conversations December 2017 UX Thailand Darren Ng Consultant Foolproof Valerie Oon Consultant Foolproof Wenshu Kwek Designer Thoughtworks
2. ABOUT UXSG
3. HIGH-FI THE 2016 CONFERENCE
4. HIGH-FI
5. WEBSITE
6. SPATIAL DESIGN
7. VOLUNTEER EXPERIENCE
8. WEBSITE SPATIAL DESIGN VOLUNTEER EXPERIENCE
9. WEBSITE ACTION
10. SPATIAL DESIGN POSSIBILITIES ACTION
11. VOLUNTEER EXPERIENCE RELATIONSHIP POSSIBILITIES ACTION
12. QUANTITY TIME
13. RELATIONSHIP POSSIBILITIES ACTION
14. RELATIONSHIP POSSIBILITIES ACTION
15. HIGH-FI
16. All successful products are built on a solid base of positive relationships Reduce product risk by investing in stakeholder alignment Apply UX principles to design better relationships with your team Spend quantity time with your team
17. CONVERSATIONS FOR ACTION CONVERSATIONS FOR POSSIBILITIES CONVERSATIONS FOR RELATIONSHIP Examples "Will you please have this report ready by Tuesday afternoon?" "Have you tried asking him about it?” “How about this other way?” Ideation sessions “How did that meeting go? You were so worried about it.”; “Tell me about that concert you went to last weekend!" What this does Coordinate action to get things done according to the conditions specified Explore potential paths while staying open to the chance that nothing talked about will be acted on Discover shared interests, concerns, commitments Dangers of dwelling too long in this Feel used or cornered, voice not heard, no opportunity for creativity, resentful, fatigue, dehumanised Nothing gets done, frustrating, analysis paralysis, building castles in the air, “talk only no action" Energy sapping, no purpose to rally towards, bored, stirring the same pot with no new content, nothing gets done To find out more, read Conversations for Action and Collected Essays by Fernando Flores.
18. THANK YOU Darren Ng - darren.ng@foolproof.com.sg Valerie Oon - valerie.oon@foolproof.com.sg Wenshu Kwek - wkwek@thoughtworks.com