Active Listening

Key points about Active Listening, AL is a technique that is used in counseling, training, and solving disputes or conflicts.

Transcript

1. Active Listening
2. Victor Velázquez
3. WHY SHOULD I CARE?
4. OK, HOW DO I DO IT?
5. Make eye contact
6. Single-task
7. Take notes
8. Repeat back
9. Stop planning
10. Embrace silence
11. Gracias!!!!!!!!!!!