Inclusive Design: Everyone is Different

Inclusive design is aimed at creating products and services that can be used by as many people as possible. Human diversity is a resource for better design decisions — a starting point for a change for the better world.

Transcript

1. Introduction to Inclusive Design — Everyone is Different VLADIMIR KONČAR @koncarovski 25. Sep 2018
2. Recognise exclusion WHAT IS INCLUSIVE DESIGN? 1 Solve for one, extend to many HOW DO WE DESIGN FOR DIVERSITY AND INCLUSIVENESS? 2 Learn from diversity WHY WE SHOULD DO IT? 3
3. Recognise exclusion WHAT IS INCLUSIVE DESIGN? 1 Solve for one, extend to many HOW DO WE DESIGN FOR DIVERSITY AND INCLUSIVENESS? 2 Learn from diversity WHY WE SHOULD DO IT? 3
4. menti.com 12 22 48 What is Inclusive Design? WHAT IS INCLUSIVE DESIGN? 1 Recognise exclusion Solve for one, extend to many HOW DO WE DESIGN FOR DIVERSITY AND INCLUSIVENESS? 2 WHY WE SHOULD DO IT? 3 Learn from diversity
5. RIGHTEOUS ADAPTABLE HONEST NOTICEABLE INFORMATIVE PREVENTIVE TOLERANT FRIENDLY CONSISTENT ACCESSABLE What is Inclusive Design? WHAT IS INCLUSIVE DESIGN? 1 Recognise exclusion Solve for one, extend to many HOW DO WE DESIGN FOR DIVERSITY AND INCLUSIVENESS? 2 WHY WE SHOULD DO IT? 3 Learn from diversity
6. Inclusive Design doesn’t mean you’re designing one thing for all people. You’re designing a diversity of ways to participate so everyone has a sense of belonging. —Susan Goltsman, Founding Principal of MIG, Inc., co-author of Play for All Guidelines and The Inclusive City. “
7. WHAT IS INCLUSIVE DESIGN? 1 Recognise exclusion Solve for one, extend to many HOW DO WE DESIGN FOR DIVERSITY AND INCLUSIVENESS? 2 WHY WE SHOULD DO IT? 3 Learn from diversity SOURCE: https://uxdesign.cc/inclusion-in-design-843f99b5d1c8
8. WHAT IS INCLUSIVE DESIGN? 1 Recognise exclusion Solve for one, extend to many HOW DO WE DESIGN FOR DIVERSITY AND INCLUSIVENESS? 2 WHY WE SHOULD DO IT? 3 Learn from diversity SOURCE: https://www.microsoft.com/design/inclusive/
9. What is the difference between inclusive design and accessibility? WHAT IS INCLUSIVE DESIGN? 1 Recognise exclusion Solve for one, extend to many HOW DO WE DESIGN FOR DIVERSITY AND INCLUSIVENESS? 2 WHY WE SHOULD DO IT? 3 Learn from diversity SOURCE: https://a11yproject.com/resources
10. Inclusive design is a methodology. Accessibility is one of the core objectives. WHAT IS INCLUSIVE DESIGN? 1 Recognise exclusion Solve for one, extend to many HOW DO WE DESIGN FOR DIVERSITY AND INCLUSIVENESS? 2 WHY WE SHOULD DO IT? 3 Learn from diversity SOURCE: https://www.interaction-design.org/literature/article/accessibility-usability-for-all
11. WHAT IS INCLUSIVE DESIGN? 1 Recognise exclusion Solve for one, extend to many HOW DO WE DESIGN FOR DIVERSITY AND INCLUSIVENESS? 2 WHY WE SHOULD DO IT? 3 Learn from diversity Permanent Temporary Situational Touch One arm Arm injury New parent See Blind Cataract Distracted driver Hear Deaf Ear infection Bartender Speak Non-verbal Laryngitis Heavy accent SOURCE: https://www.microsoft.com/design/inclusive/
12. WHAT IS INCLUSIVE DESIGN? 1 Recognise exclusion Solve for one, extend to many HOW DO WE DESIGN FOR DIVERSITY AND INCLUSIVENESS? 2 WHY WE SHOULD DO IT? 3 Learn from diversity Context
13. WHAT IS INCLUSIVE DESIGN? 1 Recognise exclusion Solve for one, extend to many HOW DO WE DESIGN FOR DIVERSITY AND INCLUSIVENESS? 2 WHY WE SHOULD DO IT? 3 Learn from diversity SOURCE: https://speakerdeck.com/kevincannon/ergonomics-for-ux-designers
14. SOURCE: https://www.microsoft.com/design/inclusive/
15. Recognise exclusion WHAT IS INCLUSIVE DESIGN? 1 Solve for one, extend to many HOW DO WE DESIGN FOR DIVERSITY AND INCLUSIVENESS? 2 Learn from diversity WHY WE SHOULD DO IT? 3
16. Recognise exclusion WHAT IS INCLUSIVE DESIGN? 1 Solve for one, extend to many HOW DO WE DESIGN FOR DIVERSITY AND INCLUSIVENESS? 2 Learn from diversity WHY WE SHOULD DO IT? 3
17. Learn how people adapt to the world around them. Bring that into your design practice. — Tim Allen “
18. WHAT IS INCLUSIVE DESIGN? 1 Recognise exclusion Solve for one, extend to many HOW DO WE DESIGN FOR DIVERSITY AND INCLUSIVENESS? 2 SOURCE: https://airbnb.design/anotherlens/ BALANCE YOUR BIAS CONSIDER THE OPPOSITE EMBRACE A GROWTH MINDSET WHY WE SHOULD DO IT? 3 Learn from diversity
19. Discover. WHAT IS INCLUSIVE DESIGN? 1 Recognise exclusion Solve for one, extend to many HOW DO WE DESIGN FOR DIVERSITY AND INCLUSIVENESS? 2 WHY WE SHOULD DO IT? 3 Learn from diversity
20. Get to know the people you design for. Discover. WHAT IS INCLUSIVE DESIGN? 1 Recognise exclusion Solve for one, extend to many HOW DO WE DESIGN FOR DIVERSITY AND INCLUSIVENESS? 2 WHY WE SHOULD DO IT? 3 Learn from diversity
21. Do your homework before your fieldwork Try the technologies on yourself Develop empathy by observing and being open-minded Be humble: Admit your ignorance and break assumptions Choose a variety of participants and technology Test for your target users and beyond WHAT IS INCLUSIVE DESIGN? 1 Recognise exclusion Solve for one, extend to many HOW DO WE DESIGN FOR DIVERSITY AND INCLUSIVENESS? 2 WHY WE SHOULD DO IT? 3 Learn from diversity SOURCE: https://design.google/library/designers-guide-accessibility-research/
22. Do your homework before your fieldwork Try the technologies on yourself Develop empathy by observing and being open-minded Be humble: Admit your ignorance and break assumptions Choose a variety of participants and technology Test for your target users and beyond WHAT IS INCLUSIVE DESIGN? 1 Recognise exclusion Solve for one, extend to many HOW DO WE DESIGN FOR DIVERSITY AND INCLUSIVENESS? 2 WHY WE SHOULD DO IT? 3 Learn from diversity SOURCE: https://design.google/library/designers-guide-accessibility-research/
23. empathy WHAT IS INCLUSIVE DESIGN? 1 Recognise exclusion Solve for one, extend to many HOW DO WE DESIGN FOR DIVERSITY AND INCLUSIVENESS? 2 WHY WE SHOULD DO IT? 3 Learn from diversity SOURCE: https://design.google/library/designers-guide-accessibility-research/
24. SOURCE: https://www.microsoft.com/design/inclusive/
25. Recognise exclusion WHAT IS INCLUSIVE DESIGN? 1 Solve for one, extend to many HOW DO WE DESIGN FOR DIVERSITY AND INCLUSIVENESS? 2 Learn from diversity WHY WE SHOULD DO IT? 3
26. Recognise exclusion WHAT IS INCLUSIVE DESIGN? 1 Solve for one, extend to many HOW DO WE DESIGN FOR DIVERSITY AND INCLUSIVENESS? 2 Learn from diversity WHY WE SHOULD DO IT? 3
27. SOURCE: https://www.ted.com/talks/joy_buolamwini_how_i_m_fighting_bias_in_algorithms
28. We as designers disable people when we don’t get it right. — Jamie Knight “
29. WHAT IS INCLUSIVE DESIGN? Recognise exclusion Solve for one, extend to many HOW DO WE DESIGN FOR DIVERSITY AND INCLUSIVENESS? 2 WHY WE SHOULD DO IT? 3 Learn from diversity 1 One billion people, or 15% of the world’s population, experience some form of disability. SOURCE: https://www.worldbank.org/en/topic/disability
30. WHAT IS INCLUSIVE DESIGN? Recognise exclusion Solve for one, extend to many HOW DO WE DESIGN FOR DIVERSITY AND INCLUSIVENESS? 2 WHY WE SHOULD DO IT? 3 Learn from diversity 1 In Croatia there are 511850 disabled people. SOURCE: https://www.hzjz.hr/periodicne-publikacije/izvjesce-o-osobama-s-invaliditetom-u-hrvatskoj-2015/ 14.03.2017.
31. WHAT IS INCLUSIVE DESIGN? Recognise exclusion Solve for one, extend to many HOW DO WE DESIGN FOR DIVERSITY AND INCLUSIVENESS? 2 WHY WE SHOULD DO IT? 3 Learn from diversity 1 At least one of ten residents of each country, is to a certain extent impaired.
32. Our technology feels like a century ahead of us, while our behaviours are reflective of decades before us. WHAT IS INCLUSIVE DESIGN? 1 Recognise exclusion Solve for one, extend to many HOW DO WE DESIGN FOR DIVERSITY AND INCLUSIVENESS? 2 WHY WE SHOULD DO IT? 3 Learn from diversity
33. Keep innovating, keep thinking about new ways for people to access information. — Jamie Knight “ WHAT IS INCLUSIVE DESIGN? 1 Recognise exclusion
34. Recognise exclusion WHAT IS INCLUSIVE DESIGN? 1 Solve for one, extend to many HOW DO WE DESIGN FOR DIVERSITY AND INCLUSIVENESS? 2 Learn from diversity WHY WE SHOULD DO IT? 3
35. SOURCE: https://www.apple.com/accessibility/
36. Design for all of us begins with design for each of us.
37. Everyone is Different Design for all of us begins with design for each of us. VLADIMIR KONČAR @koncarovski
38. Resources — https://www.youtube.com/watch?v=wfiFA8s4iHY&feature=youtu.be — https://www.microsoft.com/design/inclusive/ — https://uxmastery.com/15-inspiring-talks-on-inclusive-design/ — https://www.fastcompany.com/3047545/googles-guide-to-designing-with-empathy — https://design.google/library/designers-guide-accessibility-research/ — https://www.apple.com/accessibility/
 — https://developer.apple.com/design/human-interface-guidelines/ios/app-architecture/accessibility/ — https://material.io/design/usability/accessibility.html — https://ownyourcontent.wordpress.com/2018/02/01/john-maeda-kat-holmes-on-designing-for-inclusiveness/ — https://mismatch.design/ — https://creativemornings.com/talks/tim-allen/1 — https://www.audioeye.com/haben-girma-wwdc-2016/ — https://www.shopify.com/partners/blog/inclusive-design — https://www.smashingmagazine.com/printed-books/inclusive-front-end-design-patterns/ — https://inclusivedesignprinciples.org/ — https://airbnb.design/anotherlens/ — https://medium.com/simple-human/designing-inclusively-5442ca2850ba — https://github.com/Heydon/inclusive-design-checklist — https://inclusive-components.design/ — https://empathyprompts.net/#blindness — https://a11yproject.com/resources — https://www.w3.org/TR/WCAG20/ — http://interactions.acm.org/archive/view/november-december-2015/writing-about-accessibility