The Internal Chatbot Revolution

Barcamp Bangkhen 8

Transcript

1. The Internal Chatbot Revolution Barcamp Bangkhen 2017
2. Me • Manatsawin Hanmongkolchai • @awkwin on Twitter • Junior Architect at Wongnai • Follow me on Medium at life.wongnai.com and blog.whs.in.th
4. The Chatbot Revolution See more on life.wongnai.com
6. The Daily Questions • How did we perform yesterday • Who are our top restaurants
7. This is done daily, by everybody
8. Meet @Ene
9. #lineman-delivery
10. Ene v.1 • #speed: No need to check, Ene tells you daily • Visible by everyone
11. Architecture RDS Cron Job Internal Tool API Shell script slackcat
12. More Ene #marketing
13. Ene v.2
14. Ene v.2
15. Ene v3 • We need standardized bot framework - More people should be able to write bots • We need to add more features to the bot faster • We need interactivity
17. Hubot • Adapters - Run on many chat services • Command line adapter - develop locally
18. Generate conversation
19. Get the information you want, in real time
20. … on the go
21. Add meme
22. Or play jokes
23. Or rage
24. Do Ops
25. by teaching others
26. Hubot at Wongnai • We have 5 custom modules now • Running as a Docker container in Kubernetes
28. What we've learned • Chatbot will change how your team will operate without you realizing it ◦ Numbers are now centered in the conversation ◦ Bot can't have conversation, but it will lead your conversation • Visibility is teaching. Everyone in the channel learns how to use the bot by observing others doing it
29. Wongnai is Hiring! careers.wongnai.com
30. Thank you