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The Internal Chatbot Revolution

The Internal Chatbot Revolution

Barcamp Bangkhen 8

Manatsawin Hanmongkolchai

November 26, 2017
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  1. Me • Manatsawin Hanmongkolchai • @awkwin on Twitter • Junior

    Architect at Wongnai • Follow me on Medium at life.wongnai.com and blog.whs.in.th
  2. Ene v.1 • #speed: No need to check, Ene tells

    you daily • Visible by everyone
  3. Ene v3 • We need standardized bot framework - More

    people should be able to write bots • We need to add more features to the bot faster • We need interactivity
  4. Hubot • Adapters - Run on many chat services •

    Command line adapter - develop locally
  5. Hubot at Wongnai • We have 5 custom modules now

    • Running as a Docker container in Kubernetes
  6. What we've learned • Chatbot will change how your team

    will operate without you realizing it ◦ Numbers are now centered in the conversation ◦ Bot can't have conversation, but it will lead your conversation • Visibility is teaching. Everyone in the channel learns how to use the bot by observing others doing it