Activity-Centered Design. March 30th

Transcript

1. Activity-Centered Design Mike Long i do design
2. What is Activity Theory? Activity Motive Action Goal Operation Automatic - - -
3. Who invented this crap? A. N. Leontyev “The old psychology was concerned only with internal processes, with the activity of the consciousness.” Activity and Consciousness Source: Philosophy in the USSR, Problems of Dialectical Materialism, 1977, pp. 180- 202 Vygotsky - Socio-cultural psychology - - - -
4. Human Activity System Engström - Scandinavian AT Distribution of cognition Sharing of knowledge and work - - -
5. Modern Times Nardi Norman - -
6. Human Activity System Activity Subjects Rules Objects Division of Effort Community Outcomes Tools & Artifacts Activity Action Operation
7. Engström Organizational Learning “Communities of Practice” - -
8. Tools Created in a social context At-hand tools Near-hand tools - - -
9. Tools & Desire “First-to-Mind Wins” “The degree to which a company can utilize habit- forming technologies will increasingly decide which products and services succeed or fail.” - - http://www.nirandfar.com/2012/03/how-to-manufacture-desire.html
10. Tools Microbiologists prefer Awk What the fawk is awk? - -
11. Tools I am close to completing a doctoral dissertation at Harvard University. My greatest achievement at Harvard has been the identification of DNA polymorphisms through massive parallel sequencing. This work has involved specialized computational tools and custom C++ and Awk scripting. My discoveries will feature in three manuscripts in preparation, with more to come. Tools often define communities of practice
12. Tools MB1: How do I create an index of my chromosome and constrain the output to only 10 genes? MB2: Use Awk - -
13. Tools MB1: I’ve heard of Awk. How would I use it for my problem? MB2: First, you have to learn Awk. I have a 500 page book; it has nothing to do with microbiology (grins) MB1: What is Awk though? MB2: You use it to process and manipulate large text files - - - -
14. Tools MB1 (to self): I process large text files. I will use Awk -
15. Getting Real Complex contexts Focus on the subjects (people) - -
16. Problem 1 Loss of user context in story-driven development process Story too granular, myopic - -
18. Crime Lab Activities Evidence Processing Subjects Evidence Receiving Clerk, Lab Analyst, and Director Objects Provide accurate findings to law enforcement agencies Tools Latent print development chambers, microscopes Outcomes Evidence-based prosecution of criminals - - - - -
19. A Model Gentian Activity Model Manage a Crime Lab Analyze Evidence Receive Payment for Services Report Evidence Analysis Search Monitor Create New Case Record notes while performing analysis Check evidence container(s) back in Check out evidence container(s) Verify evidence container(s) content against purported contents Complete requested analysis Catalog evidence items in container(s) Receive payments Enter Payment information Allocate payments to invoices Send invoices to corresponding agencies Enter billing for analysis performed Collect bills from all lab departments Create invoices for all bills File copy of signed report and submission form on file Turn in final, signed report and submission form to requesting agency Add any additional documentation in support of report Have draft reviewed by colleague Write formal report Look for an existing case using different defining details Find out status of case View matching results Check evidence items associated with case View outcome of evidence analysis Maintain practice Analyze Assign case identification number Record requesting agency information Catalog officers associated with the case Record witnesses associated with the case Report parties involved with the case Document noted offenses associated with case Cite related cases Preview case status, demographic and ownership information Receive Evidence Assign case number Accept container(s) and submission form from agency Record purported contents and containers Request Analysis from appropriate lab Create new submission event Compare container(s) with what is listed on form Obtain chain of custody
20. Problem 2 Lack of focus during group ideation Frame the problem through perspective of the Activity - -
21. Problem 3 Lack of context about what to measure We can’t measure everything We can measure the most important customer flow that impacts business drivers - - -
22. Card Wall Communicate Progress Communicate Customer Value Object (goal) Subject (actor) Team Member Activity Tracking Project Progress Tools Story Card Outcome Shared Understanding & Visibility
23. Wrap up Keep an eye on the big picture Set context through purposeful, motivated human context Understand why (or why not) your product is “first-to-mind” - - -