Brighton Ruby 2017 - Difficult Conversations

It’s never easy to have a tough conversations, and they never go away. Therefore, I see a better way to live with them, and I want everyone to hear it: empower yourself to understand why we do what we do so you can effect change.

Understanding creates empathy. Empathy reduces (not eliminates) conflict.

This talk is a practical course on the triad of human psychology: language, physiology and focus. I’ll walk through simple strategies that lower stress, create empathy and manage emotions.

Transcript

1. @adamcuppy Difficult Conversations
2. @adamcuppy a practical guide on human psychology
3. @adamcuppy State
4. @adamcuppy Physiology
5. @adamcuppy Language
6. @adamcuppy Focus
7. @adamcuppy Connection
8. @adamcuppy Empathy
9. @adamcuppy Empathy is the currency of connection
10. @adamcuppy Preparation
11. @adamcuppy ‘Understanding’ does not mean acceptance
12. @adamcuppy Preparation… 1. Breath 2. Map your assumptions 3. Map your fears 4. What do you want to learn/understand about their perspective? 5. What’s your outcome?
13. @adamcuppy Go time
14. @adamcuppy Go time… • Breath • Make it safe • Explore the story • Acknowledge contributions / feelings • Inquire, to learn • Ask open questions
15. @adamcuppy Confrontation
16. @adamcuppy Problem solving
17. @adamcuppy Difficult Conversations
18. adam@codingzeal.com