Upgrade to Pro — share decks privately, control downloads, hide ads and more …

Brighton Ruby 2017 - Difficult Conversations

Brighton Ruby 2017 - Difficult Conversations

It’s never easy to have a tough conversations, and they never go away. Therefore, I see a better way to live with them, and I want everyone to hear it: empower yourself to understand why we do what we do so you can effect change.

Understanding creates empathy. Empathy reduces (not eliminates) conflict.

This talk is a practical course on the triad of human psychology: language, physiology and focus. I’ll walk through simple strategies that lower stress, create empathy and manage emotions.

Adam Cuppy (he/him)

July 07, 2017
Tweet

More Decks by Adam Cuppy (he/him)

Other Decks in Programming

Transcript

  1. @adamcuppy Preparation… 1. Breath 2. Map your assumptions 3. Map

    your fears 4. What do you want to learn/understand about their perspective? 5. What’s your outcome?
  2. @adamcuppy Go time… • Breath • Make it safe •

    Explore the story • Acknowledge contributions / feelings • Inquire, to learn • Ask open questions