GoRuCo 2017 - Difficult Conversations

It’s never easy to have a tough conversations, and they never go away. Therefore, I see a better way to live with them, and I want everyone to hear it: empower yourself to understand why we do what we do so you can effect change. Understanding creates empathy. Empathy reduces (not eliminates) conflict. This talk is a practical course on the triad of human psychology: language, physiology and focus. I’ll walk through simple strategies that lower stress, create empathy and manage emotions.

Video will be available on confreaks.tv

Transcript

1. @adamcuppy I’m adam.
2. @adamcuppy
3. codingzeal.com
4. @adamcuppy Difficult Conversations
5. @adamcuppy a practical guide on human psychology
6. @adamcuppy State
7. @adamcuppy Physiology
8. @adamcuppy Language
9. @adamcuppy Focus
10. @adamcuppy Connection
11. @adamcuppy Human needs
12. https://training.tonyrobbins.com/the-6-human-needs-why-we-do-what-we-do/ Certainty Uncertainty Significance Love & Connection Growth Contribution Spiritual Basic
13. @adamcuppy Mirror Neurons
14. @adamcuppy Empathy Neurons
15. @adamcuppy http://journals.plos.org/plosbiology/article?id=10.1371/journal.pbio.0030079
16. @adamcuppy Mirror Neurons
17. @adamcuppy Empathy is the currency of connection
18. @adamcuppy Navigation
19. @adamcuppy My feelings are based on my perceptions
20. @adamcuppy
21. @adamcuppy NEGOTIAted My feelings can be
22. @adamcuppy Preparation
23. @adamcuppy Preparation… 1. Breath 2. Map your assumptions 3. Map your fears 4. What do you want to learn/understand about them?
24. @adamcuppy ‘Understanding’ does not mean acceptance
25. @adamcuppy Preparation… 1. Breath 2. Map your assumptions 3. Map your fears 4. What do you want to learn/understand about them? 5. What is your outcome?
26. @adamcuppy Go time
27. @adamcuppy Go time… • Breath • Make it safe • Explore the story • Acknowledge contributions / feelings • Inquire, to learn • Ask open questions
28. @adamcuppy Confrontation
29. @adamcuppy Problem solving
30. @adamcuppy Difficult Conversations
31. adam@codingzeal.com