GoRuCo 2017 - Difficult Conversations

GoRuCo 2017 - Difficult Conversations

It’s never easy to have a tough conversations, and they never go away. Therefore, I see a better way to live with them, and I want everyone to hear it: empower yourself to understand why we do what we do so you can effect change. Understanding creates empathy. Empathy reduces (not eliminates) conflict. This talk is a practical course on the triad of human psychology: language, physiology and focus. I’ll walk through simple strategies that lower stress, create empathy and manage emotions.

Video will be available on confreaks.tv

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Adam Cuppy

June 24, 2017
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Transcript

  1. @adamcuppy I’m adam.

  2. @adamcuppy

  3. codingzeal.com

  4. @adamcuppy Difficult Conversations

  5. @adamcuppy a practical guide on human psychology

  6. @adamcuppy State

  7. @adamcuppy Physiology

  8. @adamcuppy Language

  9. @adamcuppy Focus

  10. @adamcuppy Connection

  11. @adamcuppy Human needs

  12. https://training.tonyrobbins.com/the-6-human-needs-why-we-do-what-we-do/ Certainty Uncertainty Significance Love & Connection Growth Contribution Spiritual

    Basic
  13. @adamcuppy Mirror Neurons

  14. @adamcuppy Empathy Neurons

  15. @adamcuppy http://journals.plos.org/plosbiology/article?id=10.1371/journal.pbio.0030079

  16. @adamcuppy Mirror Neurons

  17. @adamcuppy Empathy is the currency of connection

  18. @adamcuppy Navigation

  19. @adamcuppy My feelings are based on my perceptions

  20. @adamcuppy

  21. @adamcuppy NEGOTIAted My feelings can be

  22. @adamcuppy Preparation

  23. @adamcuppy Preparation… 1. Breath 2. Map your assumptions 3. Map

    your fears 4. What do you want to learn/understand about them?
  24. @adamcuppy ‘Understanding’ does not mean acceptance

  25. @adamcuppy Preparation… 1. Breath 2. Map your assumptions 3. Map

    your fears 4. What do you want to learn/understand about them? 5. What is your outcome?
  26. @adamcuppy Go time

  27. @adamcuppy Go time… • Breath • Make it safe •

    Explore the story • Acknowledge contributions / feelings • Inquire, to learn • Ask open questions
  28. @adamcuppy Confrontation

  29. @adamcuppy Problem solving

  30. @adamcuppy Difficult Conversations

  31. adam@codingzeal.com