How to take your devs along the UX journey

I presented this talk at the SAUX talk in Cape Town.

As a UI/UX designer at BSG, I typically work on designing internal software solutions for corporate companies, which comes with some challenges. One of these challenges is ensuring that your developers understand the user experience implications of the code they are introducing into a system that will ultimately be used by a person.

On a project that BSG undertook in the retail industry, I worked with our talented .Net team. I was only going to be on the project for a limited period of time whereas the developers would continue coding for months afterwards, so I knew I had to come up with a way for them to share the empathy I would have with our users.

My article about this talk:
http://www.designandux.com/2014/03/25/taking-your-dev-team-on-the-ux-journey/

Transcript

1. Taking your dev team on the UX journey
2. Adriaan Fenwick UI/UX Designer ! @adriaanfenwick www.designandux.com www.bsg.co.za
3. Taking your dev team on the UX journey Why is it important? #BSGUXD
4. Simple and Usable web, mobile and interaction design by Giles Colborne
5. Three types of users ! Experts Happy to explore your product or service and to push the limits of what it can do. ! Willing adopters Tempted to use something more sophisticated, but they're not comfortable playing with something entirely new. ! Mainstreamers Don't use technology for its own sake; they use it to get a job done.
6. Three types of users ! Experts Happy to explore your product or service and to push the limits of what it can do. ! Willing adopters Tempted to use something more sophisticated, but they're not comfortable playing with something entirely new. ! Mainstreamers Don't use technology for its own sake; they use it to get a job done. Developers Vast majority of people
7. “Experts often want features that would horrify mainstreamers” - Simple and Usable by Giles Colborne
8. “Simpler than a bike, until you try to ride it” - Simple and Usable by Giles Colborne Not that kind of simple
9. Project team
10. Project team Client
11. Project team Business analysts
12. Project team Project manager
13. Project team Developers
14. Project team UX designer
15. Project team Users
16. Project team Users Developers UX designer
17. Key techniques #BSGUXD
18. Heuristics
19. Heuristics Visibility of system status 10 Usability Heuristics for User Interface Design. Jakob Nielsen http://www.nngroup.com/articles/ten-usability-heuristics/ Match between system and the real world User control and freedom Consistency and standards Error prevention Recognition rather than recall Flexibility and efficiency of use Aesthetic and minimalist design Help users recognise, diagnose, and recover from errors Help and documentation
20. Developers Sprint Backlog Select a set of stories SCRUM an extremely high level view Release Sprint planning Sprint review
21. Developers Sprint Backlog SCRUM an extremely high level view Definition of done Insert ______ here! heuristics Release Sprint planning Sprint review Select a set of stories
22. Developers Every day at standup
23. Solid examples #BSGUXD
24. Design principles
25. Examples 1. Automated 2. Simple and intuitive 3. Flexible 4. Generate insights from historical data 5. Stricter controls Source: http://www.flickr.com/photos/lawley/369315502/ These principles become the beacons for navigating decisions
26. Observe & analyse
28. Connect the dots
29. Share…share…share…
30. It doesn’t exist - if it’s only in your head or on your computer.
31. It doesn’t exist - if it’s only in your head or on your computer.
32. Remember your readers are users - users don’t read…so tell a story with your data that’s easy to understand
33. Take them to usability testing
34. “…but aren’t all users like me?” Source: http://www.flickr.com/photos/21202433@N08/8524623559/
35. “Wow, I never thought they’d do that”
36. Design standards document
37. Blueprints to consistency in a way that makes sense to your development team
38. Coaching Bonus
39. “Simpler than a bike, until you try to ride it” - Simple and Usable by Giles Colborne Not that kind of simple STOP
40. Walking encyclopaedia Over-share Explain why Mention the user Repeat DID YOU KNOW? 553 EXPERTS OFTEN WANT FEATURES THAT WOULD HORRIFY MAINSTREAMERS. Be that guy #BSGUXD
41. Summary
42. Summary Heuristics Design principles Observe & analyse Share…share…share… Take them to usability testing Design standards document Coaching
43. The way #BSGUXD
44. “The consumerisation of IT has impacted many layers within organisations, from user expectations to mobility strategy, requiring a fundamental shift in the selection and adoption of technology. However less than 37% say it is currently a critical part of their application development process.” - Consumerisation changes user expectations, by IT-Online #BSGUXD
46. #BSGUXD @adriaanfenwick www.designandux.com @bsgafrica www.bsg.co.za Stay in touch