Kickstart your UX process with a Design Sprint

Throughout my latest assignment, I worked as the UX Lead for the Swedish Agency for Marine and Water Management on an EU joint project that aimed to produce a free, open-source implementation of a vessel monitoring system. This talk presents a how-to on adapting the Google Ventures Design Sprint method to help you kickstart UX work on such a complex project. I aim to briefly present myself and the project, the Design Sprint method and the rundown of the first week on the job.

Transcript

1. Kickstart your UX process with a Design Sprint RUXANDRA TEODORU 2015 10 16 ÅF
2. About me User Experience Designer @ ÅF, Göteborg Clients: Mölnlycke Healthcare, AkzoNobel, BillerudKörsnas, E.ON, Swegon MSc. in Interaction Design Chalmers RUXANDRA TEODORU 2015 10 16 ÅF
3. #ELI5 How to start navigating unfamiliar problem spaces using the design sprint method. RUXANDRA TEODORU 2015 10 16 ÅF
4. The Design Sprint method RUXANDRA TEODORU 2015 10 16 ÅF “A design sprint is simply a structured brainstorm based on design thinking and agile development.” GOOGLE DEVELOPERS “The sprint gives teams a shortcut to learning without building and launching.” GOOGLE VENTURES UNDERSTAND DEFINE DIVERGE DECIDE PROTOTYPE VALIDATE
5. Caveats UX team of one 4 days RUXANDRA TEODORU 2015 10 16 ÅF
6. The project Swedish Agency for Marine & Water Management EU joint project aimed to produce a free, open-source implementation of a vessel monitoring system 700 Functional requirements 20+ stakeholders requirements board 13+ EU participating member states and other regulatory commissions 3 Scrum teams over 4 locations: Gothenburg, Brussels, Greece & Romania 1 UX/UI designer RUXANDRA TEODORU 2015 10 16 ÅF
7. Cons 2nd day on a new job Poor language skills Zero domain knowledge RUXANDRA TEODORU 2015 10 16 ÅF
8. Pros Poor language skills Zero domain knowledge RUXANDRA TEODORU 2015 10 16 ÅF
9. TUESDAY: Understand What are the user needs, business need and technology capacities? ✓ Product owner, Requirements analyst, Technical lead meeting ✓ Stakeholder mapping ✓ User interviews + observation ✓ Competitive overview ✓ Summary RUXANDRA TEODORU ÅF
11. HOME TODAY (Dashboard) VESSEL Search View vessel Add vessel NO Update vessel info Save as? Create new / Replace search SEARCH Create new / Replace group GROUP COMMUNI- CATION Search View/Update mobile terminal LOGIN (Inmarsat device numbers, Device ID’s and DNIDs – see example at Annex C). VMS+ Device ID. I-VMS Device ID (to be confirmed). The grace period used for the Missing Position Report Alarm and Time in Port Alarm. This will override the default system-wide setting.) Group criteria: all vessels or vessel(s) specific: UK control authority; nationality; home port; admin port; vessel type; Producer Organisation; gear type; device/satcom type; vessel power (set range); vessel length overall or registered (set range); EU and National VMS identifier. USER Manage vessel groups Manage searches Update group criteria? (Remove) Add vessels that (don't) fit that criteria YES Belongs to dynamic group? Update membership YES National DB? Create vessel ! Warn the user that this vessel will be overwritten if the source is a national register. Administrator Settings Display settings The Contractor must provide a facility for an Administrator to maintain any pick list or drop down list used in the system. The VMS must allow for these lists to be maintained through the import of a Text (txt) or Comma Separated Value (csv) file or using web services. The VMS must ensure that where items are discontinued from a pick list, historical data using a discontinued item is not affected. Email Send email Manage Address Book View incoming mail? Manage users The system will allow an Administrator to create a User Account and maintain the following details: A unique User ID (to be entered by an Administrator); The User's name (forename and surname); The User's contact telephone number; The User's contact email address; The User's Organisation / Government Department / Control Authority; Note field (for Administrator to validate changes to an account in Audit log) Personal settings Remove group Edit personal info Password retrieval service Update user ID Update user Organization Enable/Disable user account Manage user access (Apply to one or more) Password entry Edit personal info A User will be able to amend only the following information held against their user profile: Contact telephone number and email address; Login password; Answers to their security information, if applicable. YES Give reason for changes (Inform user) Access to system functionality and data will be controlled by permit. A Permit is a level of permission or responsibility. Only Administrators will be able to manage user access to the different functions within the system. This management must be able to be applied to a single user account and/or multiple user accounts as a single action. Permit levels must allow sufficient granularity to flexibly restrict access to any key function or data which would not otherwise be publicly available. A B C Set time period for Latest reports view Input settings The VMS will receive VMS position reports from UK fishing vessels and UK surveillance assets (e.g. patrol vessels and aircraft) generated by approved provider’s VMS devices and from Other States and Organisations VMS hubs. It will be necessary to display these on the screen as an icon on the screen. The VMS will be required to provide handling of reports via Inmarsat and Iridium satellite services, and via GPRS/GSM from the UK approved transponders. The VMS must display by default the latest/most recently received position report for all active vessels that has been received within the last 24 hours on the Chart Display. What is the key strategy and focus? ✓ Design principles ✓ User flow WEDNESDAY: Define RUXANDRA TEODORU 2015 10 16 ÅF
12. How might we explore as many ideas as possible? ✓ Sketch! WEDNESDAY: Diverge RUXANDRA TEODORU 2015 10 16 ÅF
13. Ask your team users to help you select the best ideas so far. THURSDAY: Decide RUXANDRA TEODORU 2015 10 16 ÅF
14. Create an artifact that allows to test the ideas with users. THURSDAY: Prototype RUXANDRA TEODORU ÅF
15. Test the ideas with users, business stakeholders and technical experts. FRIDAY: Validate RUXANDRA TEODORU 2015 10 16 ÅF
16. Questions? RUXANDRA TEODORU 2015 10 16 ÅF Thank you! @agoodjedi ruxandra.teodoru@gmail.com