Transforming government services with agile

Helping to deliver simpler,
clearer, and faster public services.

Transcript

1. Digital Transformation Office Alastair Parker Architecture Lead, Organisational Debt Collector @alastair_parker dto.gov.au
2. dto.gov.au Hello, we're the Digital Transformation Office
3. dto.gov.au We’re here to help deliver simpler, clearer, and faster public services, making it easy to work with government
4. dto.gov.au What we do
5. dto.gov.au 1/ We collaborate with agencies to transform services so that they meet user needs
6. dto.gov.au 2/ We create whole-of-government platforms to support service transformation
7. dto.gov.au 3/ We develop policies and standards to help government transform services consistently
8. dto.gov.au How we do it
9. dto.gov.au There’s a lot of uncertainty
10. dto.gov.au But it’s a lot like steering a boat https://readyallrow.wordpress.com/2012/12/04/steer-an-eight/
11. dto.gov.au 1/ Pick a point and steer towards it
12. dto.gov.au 2/ Make small adjustments when necessary to stay on that point
13. dto.gov.au 3/ Every so often look behind you and see the path you’ve taken
14. dto.gov.au 4/ If for the most part it’s pretty straight, good job. If it looks like the kind of zig zag you’d see on an 80s t-shirt, lay off the strings a little
15. dto.gov.au 5/ goto: 1/
16. dto.gov.au What does that mean?
17. dto.gov.au 1/ Pick a point and steer towards it
18. dto.gov.au Ours is called the Digital Service Standard
19. dto.gov.au Digital Service Standard: ‘Setting the standard for delivering services that are better for users, and efficient for government’
20. dto.gov.au A set of guiding principles that help with uncertainty
22. dto.gov.au 2/ Make small adjustments when necessary to stay on that point
23. dto.gov.au We pair projects up with a digital service standard assessment team
24. dto.gov.au They meet weekly and help teams stay true to the digital service standard
25. dto.gov.au This gives teams a chance to improve before it’s too late
26. dto.gov.au 3/ Every so often look behind you and see the path you’ve taken
27. dto.gov.au We constantly collect feedback from our users
28. dto.gov.au Lots of feedback comes in the form of metrics
29. dto.gov.au But nothing beats watching real people use our products
30. dto.gov.au We course-correct regularly to make sure that we’re meeting user’s needs
31. dto.gov.au 4/ If for the most part it’s pretty straight, good job. If it looks like the kind of zig zag you’d see on an 80s t-shirt, lay off the strings a little
32. dto.gov.au We’re constantly learning
34. dto.gov.au And evolving how we operate
36. dto.gov.au 5/ goto: 1/
37. dto.gov.au Start small, iterate often, and fail fast
38. dto.gov.au Establish the right approach 1. Secure top-down commitment to digital 2. Build in-house capability, knowledge, experience 3. Govern using lean startup and agile methods 4. Embed a service management approach 5. Products not projects
39. dto.gov.au Make the right thing 1. Select high volume services 2. User centred design 3. Define and deploy the minimum viable product 4. Integrate with back-end process 5. Design for straight-through processing
40. dto.gov.au Ensure that it’s done right 1. Organise work in small teams (2 pizza size) 2. Develop in-house capability across key roles 3. Incremental and continuous deployment 4. Timebox delivery 5. Continuous usability testing
41. Digital Transformation Office Alastair Parker Architecture Lead, Organisational Debt Collector @alastair_parker dto.gov.au