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Transforming government services with agile

Transforming government services with agile

Helping to deliver simpler,
clearer, and faster public services.

2334326c4ab9a552fbde53cd5de13c8e?s=128

Alastair Parker

August 19, 2016
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  1. Digital Transformation Office Alastair Parker Architecture Lead, Organisational Debt Collector

    @alastair_parker dto.gov.au
  2. dto.gov.au Hello, we're the Digital Transformation Office

  3. dto.gov.au We’re here to help deliver simpler, clearer, and faster

    public services, making it easy to work with government
  4. dto.gov.au What we do

  5. dto.gov.au 1/ We collaborate with agencies to transform services so

    that they meet user needs
  6. dto.gov.au 2/ We create whole-of-government platforms to support service transformation

  7. dto.gov.au 3/ We develop policies and standards to help government

    transform services consistently
  8. dto.gov.au How we do it

  9. dto.gov.au There’s a lot of uncertainty

  10. dto.gov.au But it’s a lot like steering a boat https://readyallrow.wordpress.com/2012/12/04/steer-an-eight/

  11. dto.gov.au 1/ Pick a point and steer towards it

  12. dto.gov.au 2/ Make small adjustments when necessary to stay on

    that point
  13. dto.gov.au 3/ Every so often look behind you and see

    the path you’ve taken
  14. dto.gov.au 4/ If for the most part it’s pretty straight,

    good job. If it looks like the kind of zig zag you’d see on an 80s t-shirt, lay off the strings a little
  15. dto.gov.au 5/ goto: 1/

  16. dto.gov.au What does that mean?

  17. dto.gov.au 1/ Pick a point and steer towards it

  18. dto.gov.au Ours is called the Digital Service Standard

  19. dto.gov.au Digital Service Standard: ‘Setting the standard for delivering services

    that are better for users, and efficient for government’
  20. dto.gov.au A set of guiding principles that help with uncertainty

  21. None
  22. dto.gov.au 2/ Make small adjustments when necessary to stay on

    that point
  23. dto.gov.au We pair projects up with a digital service standard

    assessment team
  24. dto.gov.au They meet weekly and help teams stay true to

    the digital service standard
  25. dto.gov.au This gives teams a chance to improve before it’s

    too late
  26. dto.gov.au 3/ Every so often look behind you and see

    the path you’ve taken
  27. dto.gov.au We constantly collect feedback from our users

  28. dto.gov.au Lots of feedback comes in the form of metrics

  29. dto.gov.au But nothing beats watching real people use our products

  30. dto.gov.au We course-correct regularly to make sure that we’re meeting

    user’s needs
  31. dto.gov.au 4/ If for the most part it’s pretty straight,

    good job. If it looks like the kind of zig zag you’d see on an 80s t-shirt, lay off the strings a little
  32. dto.gov.au We’re constantly learning

  33. None
  34. dto.gov.au And evolving how we operate

  35. None
  36. dto.gov.au 5/ goto: 1/

  37. dto.gov.au Start small, iterate often, and fail fast

  38. dto.gov.au Establish the right approach 1. Secure top-down commitment to

    digital 2. Build in-house capability, knowledge, experience 3. Govern using lean startup and agile methods 4. Embed a service management approach 5. Products not projects
  39. dto.gov.au Make the right thing 1. Select high volume services

    2. User centred design 3. Define and deploy the minimum viable product 4. Integrate with back-end process 5. Design for straight-through processing
  40. dto.gov.au Ensure that it’s done right 1. Organise work in

    small teams (2 pizza size) 2. Develop in-house capability across key roles 3. Incremental and continuous deployment 4. Timebox delivery 5. Continuous usability testing
  41. Digital Transformation Office Alastair Parker Architecture Lead, Organisational Debt Collector

    @alastair_parker dto.gov.au