UX design principles and the Government Digital Service

http://northern-user-experience.org/2014/05/14/nux-leeds-26-june-ux-govt-digital-service

Transcript

1. Alex Muller
   Software developer
   Government Digital Service
   @alexmuller
   

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7. The unit of delivery
   is the team
   GDS
   Alex Muller
   

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8. The user experience
   is the responsibility
   of the entire team
   GDS
   Alex Muller
   

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9. A bit of background on GDS
   Our design principles
   How GDS works to improve user
   experience
   GDS
   Alex Muller
   

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11. Form GDS
    Fix publishing
    Fix transactions
    Go wholesale
    GDS
    Alex Muller
    

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12. “absolute authority
    over the user
    experience across all
    government online
    services”
    GDS
    Alex Muller
    

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13. GOV.UK is the best place to find
    government services and
    information
    GDS
    Alex Muller
    

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18. View your driving licence
    information online
    www.gov.uk/view-driving-licence
    GDS
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20. GDS
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21. You can’t expect government to
    improve services for users without
    improving government technology
    GDS
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22. GDS exists, publishing and
    transactions are getting better
    APIs are coming
    We’re measuring performance
    and improving technology
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23. Design principles
    www.gov.uk/design-principles
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24. 1. Start with needs
    2. Do less
    3. Design with data
    4. Do the hard work to make it simple
    5. Iterate. Then iterate again.
    6. Build for inclusion
    7. Understand context
    8. Build digital services, not websites
    9. Be consistent, not uniform
    10. Make things open: it makes things better
    GDS
    Alex Muller
    

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25. 1. Start with needs
    2. Do less
    3. Design with data
    4. Do the hard work to make it simple
    5. Iterate. Then iterate again.
    6. Build for inclusion
    7. Understand context
    8. Build digital services, not websites
    9. Be consistent, not uniform
    10. Make things open: it makes things better
    GDS
    Alex Muller
    

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26. #1
    Start with needs*
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27. User needs, not
    government needs
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28. GDS
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29. GDS
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30. By Ben Terrett
    GDS
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32. #10
    Make things open: it
    makes things better
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33. Words
    Software
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34. #3
    Design with data
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35. If it moves, we track it.
    Sometimes we’ll draw a graph of
    something that isn’t moving yet,
    just in case it decides to make a
    run for it.
    Measure Anything, Measure Everything by Etsy
    GDS
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36. #5
    Iterate. Then iterate
    again.
    GDS
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38. Over 2600 software
    releases from
    October 2012 to
    June 2014
    GDS
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39. Examples!
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40. When do the clocks
    change?
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44. GDS
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45. GDS
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46. GDS
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49. Graphing the
    performance
    of government
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50. It’s hard to display data so that
    people understand it
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51. We try to avoid chartjunk
    By BenFrantzDale on Wikipedia
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52. GDS
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53. GDS
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54. GDS
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55. Just to wrap up…
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56. We don’t “do user experience”
    We fundamentally believe in
    improving the user experience
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57. Read our words
    https://gds.blog.gov.uk/
    https://www.gov.uk/design-principles
    https://www.gov.uk/service-manual
    GDS
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58. Use our code
    https://github.com/alphagov
    https://github.com/gds-operations
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59. Keep an eye on our job openings
    https://gds.blog.gov.uk/jobs/
    GDS
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60. Thanks
    GDS
    Alex Muller
    

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61. Alex Muller
    Software developer
    Government Digital Service
    @alexmuller
    

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