UX design principles and the Government Digital Service

http://northern-user-experience.org/2014/05/14/nux-leeds-26-june-ux-govt-digital-service

Transcript

1. Alex Muller Software developer Government Digital Service @alexmuller
7. The unit of delivery is the team GDS Alex Muller
8. The user experience is the responsibility of the entire team GDS Alex Muller
9. A bit of background on GDS Our design principles How GDS works to improve user experience GDS Alex Muller
11. Form GDS Fix publishing Fix transactions Go wholesale GDS Alex Muller
12. “absolute authority over the user experience across all government online services” GDS Alex Muller
13. GOV.UK is the best place to find government services and information GDS Alex Muller
18. View your driving licence information online www.gov.uk/view-driving-licence GDS Alex Muller
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21. You can’t expect government to improve services for users without improving government technology GDS Alex Muller
22. GDS exists, publishing and transactions are getting better APIs are coming We’re measuring performance and improving technology GDS Alex Muller
23. Design principles www.gov.uk/design-principles GDS Alex Muller
24. 1. Start with needs 2. Do less 3. Design with data 4. Do the hard work to make it simple 5. Iterate. Then iterate again. 6. Build for inclusion 7. Understand context 8. Build digital services, not websites 9. Be consistent, not uniform 10. Make things open: it makes things better GDS Alex Muller
25. 1. Start with needs 2. Do less 3. Design with data 4. Do the hard work to make it simple 5. Iterate. Then iterate again. 6. Build for inclusion 7. Understand context 8. Build digital services, not websites 9. Be consistent, not uniform 10. Make things open: it makes things better GDS Alex Muller
26. #1 Start with needs* GDS Alex Muller
27. User needs, not government needs GDS Alex Muller
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30. By Ben Terrett GDS Alex Muller
32. #10 Make things open: it makes things better GDS Alex Muller
33. Words Software GDS Alex Muller
34. #3 Design with data GDS Alex Muller
35. If it moves, we track it. Sometimes we’ll draw a graph of something that isn’t moving yet, just in case it decides to make a run for it. Measure Anything, Measure Everything by Etsy GDS Alex Muller
36. #5 Iterate. Then iterate again. GDS Alex Muller
38. Over 2600 software releases from October 2012 to June 2014 GDS Alex Muller
39. Examples! GDS Alex Muller
40. When do the clocks change? GDS Alex Muller
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49. Graphing the performance of government GDS Alex Muller
50. It’s hard to display data so that people understand it GDS Alex Muller
51. We try to avoid chartjunk By BenFrantzDale on Wikipedia GDS Alex Muller
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55. Just to wrap up… GDS Alex Muller
56. We don’t “do user experience” We fundamentally believe in improving the user experience GDS Alex Muller
57. Read our words https://gds.blog.gov.uk/ https://www.gov.uk/design-principles https://www.gov.uk/service-manual GDS Alex Muller
58. Use our code https://github.com/alphagov https://github.com/gds-operations GDS Alex Muller
59. Keep an eye on our job openings https://gds.blog.gov.uk/jobs/ GDS Alex Muller
60. Thanks GDS Alex Muller
61. Alex Muller Software developer Government Digital Service @alexmuller