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UX design principles and the Government Digital Service

UX design principles and the Government Digital Service

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Alex Muller

June 26, 2014
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Transcript

  1. Alex Muller Software developer Government Digital Service @alexmuller

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  7. The unit of delivery is the team GDS Alex Muller

  8. The user experience is the responsibility of the entire team

    GDS Alex Muller
  9. A bit of background on GDS Our design principles How

    GDS works to improve user experience GDS Alex Muller
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  11. Form GDS Fix publishing Fix transactions Go wholesale GDS Alex

    Muller
  12. “absolute authority over the user experience across all government online

    services” GDS Alex Muller
  13. GOV.UK is the best place to find government services and

    information GDS Alex Muller
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  18. View your driving licence information online www.gov.uk/view-driving-licence GDS Alex Muller

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  21. You can’t expect government to improve services for users without

    improving government technology GDS Alex Muller
  22. GDS exists, publishing and transactions are getting better APIs are

    coming We’re measuring performance and improving technology GDS Alex Muller
  23. Design principles www.gov.uk/design-principles GDS Alex Muller

  24. 1. Start with needs 2. Do less 3. Design with

    data 4. Do the hard work to make it simple 5. Iterate. Then iterate again. 6. Build for inclusion 7. Understand context 8. Build digital services, not websites 9. Be consistent, not uniform 10. Make things open: it makes things better GDS Alex Muller
  25. 1. Start with needs 2. Do less 3. Design with

    data 4. Do the hard work to make it simple 5. Iterate. Then iterate again. 6. Build for inclusion 7. Understand context 8. Build digital services, not websites 9. Be consistent, not uniform 10. Make things open: it makes things better GDS Alex Muller
  26. #1 Start with needs* GDS Alex Muller

  27. User needs, not government needs GDS Alex Muller

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  30. By Ben Terrett GDS Alex Muller

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  32. #10 Make things open: it makes things better GDS Alex

    Muller
  33. Words Software GDS Alex Muller

  34. #3 Design with data GDS Alex Muller

  35. If it moves, we track it. Sometimes we’ll draw a

    graph of something that isn’t moving yet, just in case it decides to make a run for it. Measure Anything, Measure Everything by Etsy GDS Alex Muller
  36. #5 Iterate. Then iterate again. GDS Alex Muller

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  38. Over 2600 software releases from October 2012 to June 2014

    GDS Alex Muller
  39. Examples! GDS Alex Muller

  40. When do the clocks change? GDS Alex Muller

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  49. Graphing the performance of government GDS Alex Muller

  50. It’s hard to display data so that people understand it

    GDS Alex Muller
  51. We try to avoid chartjunk By BenFrantzDale on Wikipedia GDS

    Alex Muller
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  55. Just to wrap up… GDS Alex Muller

  56. We don’t “do user experience” We fundamentally believe in improving

    the user experience GDS Alex Muller
  57. Read our words https://gds.blog.gov.uk/ https://www.gov.uk/design-principles https://www.gov.uk/service-manual GDS Alex Muller

  58. Use our code https://github.com/alphagov https://github.com/gds-operations GDS Alex Muller

  59. Keep an eye on our job openings https://gds.blog.gov.uk/jobs/ GDS Alex

    Muller
  60. Thanks GDS Alex Muller

  61. Alex Muller Software developer Government Digital Service @alexmuller