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UX design principles and the Government Digital Service

UX design principles and the Government Digital Service

Alex Muller

June 26, 2014
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  1. Alex Muller
    Software developer
    Government Digital Service
    @alexmuller

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  7. The unit of delivery
    is the team
    GDS
    Alex Muller

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  8. The user experience
    is the responsibility
    of the entire team
    GDS
    Alex Muller

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  9. A bit of background on GDS
    Our design principles
    How GDS works to improve user
    experience
    GDS
    Alex Muller

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  11. Form GDS
    Fix publishing
    Fix transactions
    Go wholesale
    GDS
    Alex Muller

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  12. “absolute authority
    over the user
    experience across all
    government online
    services”
    GDS
    Alex Muller

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  13. GOV.UK is the best place to find
    government services and
    information
    GDS
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  18. View your driving licence
    information online
    www.gov.uk/view-driving-licence
    GDS
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  20. GDS
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  21. You can’t expect government to
    improve services for users without
    improving government technology
    GDS
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  22. GDS exists, publishing and
    transactions are getting better
    APIs are coming
    We’re measuring performance
    and improving technology
    GDS
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  23. Design principles
    www.gov.uk/design-principles
    GDS
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  24. 1. Start with needs
    2. Do less
    3. Design with data
    4. Do the hard work to make it simple
    5. Iterate. Then iterate again.
    6. Build for inclusion
    7. Understand context
    8. Build digital services, not websites
    9. Be consistent, not uniform
    10. Make things open: it makes things better
    GDS
    Alex Muller

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  25. 1. Start with needs
    2. Do less
    3. Design with data
    4. Do the hard work to make it simple
    5. Iterate. Then iterate again.
    6. Build for inclusion
    7. Understand context
    8. Build digital services, not websites
    9. Be consistent, not uniform
    10. Make things open: it makes things better
    GDS
    Alex Muller

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  26. #1
    Start with needs*
    GDS
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  27. User needs, not
    government needs
    GDS
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  28. GDS
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  29. GDS
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  30. By Ben Terrett
    GDS
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  32. #10
    Make things open: it
    makes things better
    GDS
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  33. Words
    Software
    GDS
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  34. #3
    Design with data
    GDS
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  35. If it moves, we track it.
    Sometimes we’ll draw a graph of
    something that isn’t moving yet,
    just in case it decides to make a
    run for it.
    Measure Anything, Measure Everything by Etsy
    GDS
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  36. #5
    Iterate. Then iterate
    again.
    GDS
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  38. Over 2600 software
    releases from
    October 2012 to
    June 2014
    GDS
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  39. Examples!
    GDS
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  40. When do the clocks
    change?
    GDS
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  44. GDS
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  45. GDS
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  46. GDS
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  49. Graphing the
    performance
    of government
    GDS
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  50. It’s hard to display data so that
    people understand it
    GDS
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  51. We try to avoid chartjunk
    By BenFrantzDale on Wikipedia
    GDS
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  52. GDS
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  53. GDS
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  54. GDS
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  55. Just to wrap up…
    GDS
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  56. We don’t “do user experience”
    We fundamentally believe in
    improving the user experience
    GDS
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  57. Read our words
    https://gds.blog.gov.uk/
    https://www.gov.uk/design-principles
    https://www.gov.uk/service-manual
    GDS
    Alex Muller

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  58. Use our code
    https://github.com/alphagov
    https://github.com/gds-operations
    GDS
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  59. Keep an eye on our job openings
    https://gds.blog.gov.uk/jobs/
    GDS
    Alex Muller

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  60. Thanks
    GDS
    Alex Muller

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  61. Alex Muller
    Software developer
    Government Digital Service
    @alexmuller

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