Why is There a Marble in Your Nose?

Why is There a Marble in Your Nose?

Every experience matters. We all bring a variety of expertise and lessons learned from previous roles or industries - and this is a good thing! It allows us to think outside the box and challenge the status quo, and to include perspectives that would otherwise be lost or overlooked. Having a wider breadth of experience and knowledge makes us better testers, and I hope that my talk inspires you to think about how your prior jobs have impacted and improved the way you work in software testing as well.

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Angela Riggs

August 15, 2019
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  1. @angelariggs_ CAST 2019 | #CAST2019 Why is There a Marble

    in Your Nose?
  2. @angelariggs_ #CAST2019 Every experience matters

  3. @angelariggs_ #CAST2019 The more perspectives you include in your work,

    the more people can benefit from it.
  4. @angelariggs_ #CAST2019 ☎ Disney call center agent " Elementary teacher

    Early childhood teacher $ Developer intern QA Engineer / Tester
  5. @angelariggs_ #CAST2019 Being a teacher made me a better tester

  6. @angelariggs_ #CAST2019 Process improvements Release management Incident remediation Risk &

    quality recommendations Coaching other testers Testing
  7. @angelariggs_ #CAST2019 “Soft skills”

  8. @angelariggs_ #CAST2019 “Soft skills” Hard skills!

  9. @angelariggs_ #CAST2019 Empathy Change management Coaching Communication Learning from failure

    Mediation Cultural awareness Building relationships Teaching people Curiosity Core needs Leading through influence Adaptability Perspective Understanding emotions Equity
  10. @angelariggs_ #CAST2019 Empathy Change management Coaching Communication Learning from failure

    Mediation Cultural awareness Building relationships Teaching people Curiosity Core needs Leading through influence Adaptability Perspective Understanding emotions Equity
  11. @angelariggs_ #CAST2019 Why is there a marble in your nose?

  12. @angelariggs_ #CAST2019 Curiosity: A strong desire to know or learn

    something
  13. @angelariggs_ #CAST2019 What does this do? How does this work?

    What happens if I do this?
  14. @angelariggs_ #CAST2019

  15. @angelariggs_ #CAST2019 People use products in unexpected ways

  16. @angelariggs_ #CAST2019 Curiosity leads to discovery & learning

  17. @angelariggs_ #CAST2019 Curiosity leads to a deeper understanding of the

    people, the product, and the users.
  18. @angelariggs_ #CAST2019 Curiosity makes me a better tester

  19. @angelariggs_ #CAST2019 Empathy Change management Coaching Communication Learning from failure

    Mediation Cultural awareness Building relationships Teaching people Curiosity Core needs Leading through influence Adaptability Perspective Understanding emotions Equity
  20. @angelariggs_ #CAST2019 “Negative emotions” aren’t bad and you’re not bad

    for having them!
  21. @angelariggs_ #CAST2019 People are bad at emotions

  22. @angelariggs_ #CAST2019 People are bad at emotions Emotions are really

    hard for people
  23. @angelariggs_ #CAST2019

  24. @angelariggs_ #CAST2019 People often aren’t taught how to identify and

    work with their feelings
  25. @angelariggs_ #CAST2019 Emotions can be explicitly taught

  26. @angelariggs_ #CAST2019 Helping students understand their emotions made me better

    at understanding emotions
  27. @angelariggs_ #CAST2019 People need time and space to get through

    their emotions
  28. @angelariggs_ #CAST2019 We bring our whole selves to work

  29. @angelariggs_ #CAST2019 Emotions are hard

  30. @angelariggs_ #CAST2019 Negative emotions reduce people’s capacity for effective and

    productive work
  31. @angelariggs_ #CAST2019 Understanding emotions makes me a better tester

  32. @angelariggs_ #CAST2019 Empathy Change management Coaching Communication Learning from failure

    Mediation Cultural awareness Building relationships Teaching people Curiosity Core needs Leading through influence Adaptability Perspective Understanding emotions Equity
  33. @angelariggs_ #CAST2019 Empathy is a learned skill

  34. @angelariggs_ #CAST2019 Building software with people demands empathy

  35. @angelariggs_ #CAST2019 Building software for people demands empathy

  36. @angelariggs_ #CAST2019 Empathy gives me a better awareness of my

    role, relationships, and work
  37. @angelariggs_ #CAST2019 Empathy makes me a better tester

  38. @angelariggs_ #CAST2019

  39. @angelariggs_ #CAST2019 Empathy Change management Coaching Communication Learning from failure

    Mediation Cultural awareness Building relationships Teaching people Curiosity Core needs Leading through influence Adaptability Perspective Understanding emotions Equity
  40. @angelariggs_ #CAST2019

  41. @angelariggs_ #CAST2019

  42. @angelariggs_ #CAST2019 Influence as a tester

  43. @angelariggs_ #CAST2019 Asking an engineer to adjust their code ✅

    Director approval on a policy update Trying out a team process change
  44. @angelariggs_ #CAST2019 Trust Buy-in Collaboration Showing benefits

  45. @angelariggs_ #CAST2019 Empathy Change management Coaching Communication Learning from failure

    Mediation Cultural awareness Building relationships Teaching people Curiosity Core needs Leading through influence Adaptability Perspective Understanding emotions Equity
  46. @angelariggs_ #CAST2019 Zone of proximal development

  47. @angelariggs_ #CAST2019 Can do independently Can do with guidance Beyond

    current abilities Zone of Proximal Development
  48. @angelariggs_ #CAST2019 Modeling Group work Think, pair, share

  49. @angelariggs_ #CAST2019 Modeling Group work Think, pair, share

  50. @angelariggs_ #CAST2019 Modeling Group work Think, pair, share

  51. @angelariggs_ #CAST2019 Modeling Group work Think, pair, share

  52. @angelariggs_ #CAST2019 We learn, retain knowledge, and improve the most

    when we succeed at something that challenges us.
  53. @angelariggs_ #CAST2019 Empathy Change management Attention Communication Learning from failure

    Mediation Cultural awareness Building relationships Teaching people Curiosity Core needs Leading through influence Adaptability Perspective Understanding emotions Equity
  54. @angelariggs_ #CAST2019 You get the behaviors that you give attention

    to
  55. @angelariggs_ #CAST2019 “Stop interrupting while I’m reading”

  56. @angelariggs_ #CAST2019 “Stop interrupting while I’m reading” vs “I love

    that you’re excited about this story”
  57. @angelariggs_ #CAST2019 “Stop interrupting while I’m reading” vs “I love

    that you’re excited about this story”
  58. @angelariggs_ #CAST2019 “I can’t believe you didn’t catch that bug”

  59. @angelariggs_ #CAST2019 “I can’t believe you didn’t catch that bug”

    vs “Nice work on getting that incident resolved”
  60. @angelariggs_ #CAST2019 Negativity bias

  61. @angelariggs_ #CAST2019 Recall negative feedback more often Tendency to dwell

    on negative events Negative experiences register more quickly
  62. @angelariggs_ #CAST2019 5:1 ratio

  63. @angelariggs_ #CAST2019 Testers give feedback all the time

  64. @angelariggs_ #CAST2019 How are you giving feedback?

  65. @angelariggs_ #CAST2019 Focus on the positive + Avoid negativity bias

    , Remember the 5:1 ratio
  66. @angelariggs_ #CAST2019 Empathy Change management Coaching Communication Learning from failure

    Mediation Cultural awareness Building relationships Teaching people Curiosity Core needs Leading through influence Adaptability Perspective Understanding emotions Equity
  67. @angelariggs_ #CAST2019 Verbal Written Emotional Non-verbal

  68. @angelariggs_ #CAST2019 Adapting your communication style for different audiences

  69. @angelariggs_ #CAST2019 Teaching is a form of continuous communication

  70. @angelariggs_ #CAST2019 Testing is a form of continuous communication

  71. @angelariggs_ #CAST2019 Communication is a way of transferring ideas

  72. @angelariggs_ #CAST2019 Communication is verbal

  73. @angelariggs_ #CAST2019 Communication is written

  74. @angelariggs_ #CAST2019 Communication is listening

  75. @angelariggs_ #CAST2019 Communication is collaborating

  76. @angelariggs_ #CAST2019 Communication is understanding

  77. @angelariggs_ #CAST2019 Communication happens whether or not you intend it

    to happen
  78. @angelariggs_ #CAST2019 Communication makes me a better tester

  79. @angelariggs_ #CAST2019 Empathy Change management Coaching Communication Learning from failure

    Mediation Cultural awareness Building relationships Teaching people Curiosity Core needs Leading through influence Adaptability Perspective Understanding emotions Equity
  80. @angelariggs_ #CAST2019 Big picture & small details Short-term & long-term

    High level & low level
  81. @angelariggs_ #CAST2019

  82. @angelariggs_ #CAST2019 1 2 3 4 1 2 3

  83. @angelariggs_ #CAST2019

  84. @angelariggs_ #CAST2019

  85. @angelariggs_ #CAST2019 Daily releases vs large feature rollouts Bugfix vs

    incident response policy Acceptance testing vs end-to-end testing
  86. @angelariggs_ #CAST2019 Perspective makes me a better tester

  87. @angelariggs_ #CAST2019 Empathy Change management Coaching Communication Learning from failure

    Mediation Cultural awareness Building relationships Teaching people Curiosity Core needs Leading through influence Adaptability Perspective Understanding emotions Equity
  88. @angelariggs_ #CAST2019 Empathy Change management Coaching Communication Learning from failure

    Mediation Cultural awareness Building relationships Teaching people Curiosity Core needs Leading through influence Adaptability Perspective Understanding emotions Equity
  89. @angelariggs_ #CAST2019 Empathy Change management Coaching Communication Learning from failure

    Mediation Cultural awareness Building relationships Teaching people Curiosity Core needs Leading through influence Adaptability Perspective Understanding emotions Equity
  90. @angelariggs_ #CAST2019 Empathy Change management Coaching Communication Learning from failure

    Mediation Cultural awareness Building relationships Teaching people Curiosity Core needs Leading through influence Adaptability Perspective Understanding emotions Equity
  91. @angelariggs_ #CAST2019 Empathy Change management Coaching Communication Learning from failure

    Mediation Cultural awareness Building relationships Teaching people Curiosity Core needs Leading through influence Adaptability Perspective Understanding emotions Equity
  92. @angelariggs_ #CAST2019 Empathy Change management Coaching Communication Learning from failure

    Mediation Cultural awareness Building relationships Teaching people Curiosity Core needs Leading through influence Adaptability Perspective Understanding emotions Equity
  93. @angelariggs_ #CAST2019 Your experiences make you a better tester

  94. @angelariggs_ CAST 2019 | #CAST2019 Thank you!