Why is There a Marble in Your Nose?

@angelariggs_ CAST 2019 | #CAST2019 Why is There a Marble
in Your Nose?

@angelariggs_ #CAST2019 Every experience matters

@angelariggs_ #CAST2019 The more perspectives you include in your work,
the more people can beneﬁt from it.

@angelariggs_ #CAST2019 ☎ Disney call center agent " Elementary teacher
Early childhood teacher $ Developer intern QA Engineer / Tester

@angelariggs_ #CAST2019 Being a teacher made me a better tester

@angelariggs_ #CAST2019 Process improvements Release management Incident remediation Risk &
quality recommendations Coaching other testers Testing

@angelariggs_ #CAST2019 “Soft skills”

@angelariggs_ #CAST2019 “Soft skills” Hard skills!

@angelariggs_ #CAST2019 Empathy Change management Coaching Communication Learning from failure
Mediation Cultural awareness Building relationships Teaching people Curiosity Core needs Leading through inﬂuence Adaptability Perspective Understanding emotions Equity

@angelariggs_ #CAST2019 Why is there a marble in your nose?

@angelariggs_ #CAST2019 Curiosity: A strong desire to know or learn
something

@angelariggs_ #CAST2019 What does this do? How does this work?
What happens if I do this?

@angelariggs_ #CAST2019

@angelariggs_ #CAST2019 People use products in unexpected ways

@angelariggs_ #CAST2019 Curiosity leads to discovery & learning

@angelariggs_ #CAST2019 Curiosity leads to a deeper understanding of the
people, the product, and the users.

@angelariggs_ #CAST2019 Curiosity makes me a better tester

@angelariggs_ #CAST2019 “Negative emotions” aren’t bad and you’re not bad
for having them!

@angelariggs_ #CAST2019 People are bad at emotions

@angelariggs_ #CAST2019 People are bad at emotions Emotions are really
hard for people

@angelariggs_ #CAST2019 People often aren’t taught how to identify and
work with their feelings

@angelariggs_ #CAST2019 Emotions can be explicitly taught

@angelariggs_ #CAST2019 Helping students understand their emotions made me better
at understanding emotions

@angelariggs_ #CAST2019 People need time and space to get through
their emotions

@angelariggs_ #CAST2019 We bring our whole selves to work

@angelariggs_ #CAST2019 Emotions are hard

@angelariggs_ #CAST2019 Negative emotions reduce people’s capacity for effective and
productive work

@angelariggs_ #CAST2019 Understanding emotions makes me a better tester

@angelariggs_ #CAST2019 Empathy is a learned skill

@angelariggs_ #CAST2019 Building software with people demands empathy

@angelariggs_ #CAST2019 Building software for people demands empathy

@angelariggs_ #CAST2019 Empathy gives me a better awareness of my
role, relationships, and work

@angelariggs_ #CAST2019 Empathy makes me a better tester

@angelariggs_ #CAST2019 Inﬂuence as a tester

@angelariggs_ #CAST2019 Asking an engineer to adjust their code ✅
Director approval on a policy update Trying out a team process change

@angelariggs_ #CAST2019 Trust Buy-in Collaboration Showing beneﬁts

@angelariggs_ #CAST2019 Zone of proximal development

@angelariggs_ #CAST2019 Can do independently Can do with guidance Beyond
current abilities Zone of Proximal Development

@angelariggs_ #CAST2019 Modeling Group work Think, pair, share

@angelariggs_ #CAST2019 We learn, retain knowledge, and improve the most
when we succeed at something that challenges us.

@angelariggs_ #CAST2019 Empathy Change management Attention Communication Learning from failure

@angelariggs_ #CAST2019 You get the behaviors that you give attention
to

@angelariggs_ #CAST2019 “Stop interrupting while I’m reading”

@angelariggs_ #CAST2019 “Stop interrupting while I’m reading” vs “I love
that you’re excited about this story”

@angelariggs_ #CAST2019 “I can’t believe you didn’t catch that bug”

@angelariggs_ #CAST2019 “I can’t believe you didn’t catch that bug”
vs “Nice work on getting that incident resolved”

@angelariggs_ #CAST2019 Negativity bias

@angelariggs_ #CAST2019 Recall negative feedback more often Tendency to dwell
on negative events Negative experiences register more quickly

@angelariggs_ #CAST2019 5:1 ratio

@angelariggs_ #CAST2019 Testers give feedback all the time

@angelariggs_ #CAST2019 How are you giving feedback?

@angelariggs_ #CAST2019 Focus on the positive + Avoid negativity bias
, Remember the 5:1 ratio

@angelariggs_ #CAST2019 Verbal Written Emotional Non-verbal

@angelariggs_ #CAST2019 Adapting your communication style for different audiences

@angelariggs_ #CAST2019 Teaching is a form of continuous communication

@angelariggs_ #CAST2019 Testing is a form of continuous communication

@angelariggs_ #CAST2019 Communication is a way of transferring ideas

@angelariggs_ #CAST2019 Communication is verbal

@angelariggs_ #CAST2019 Communication is written

@angelariggs_ #CAST2019 Communication is listening

@angelariggs_ #CAST2019 Communication is collaborating

@angelariggs_ #CAST2019 Communication is understanding

@angelariggs_ #CAST2019 Communication happens whether or not you intend it
to happen

@angelariggs_ #CAST2019 Communication makes me a better tester

@angelariggs_ #CAST2019 Big picture & small details Short-term & long-term
High level & low level

@angelariggs_ #CAST2019 1 2 3 4 1 2 3

@angelariggs_ #CAST2019 Daily releases vs large feature rollouts Bugﬁx vs
incident response policy Acceptance testing vs end-to-end testing

@angelariggs_ #CAST2019 Perspective makes me a better tester

@angelariggs_ #CAST2019 Your experiences make you a better tester

@angelariggs_ CAST 2019 | #CAST2019 Thank you!

Why is There a Marble in Your Nose?

Why is There a Marble in Your Nose?

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