Creating a Culture of Quality

Creating a Culture of Quality @angelariggs_ Refactr | June 2019

@angelariggs_ Refactr | 2019 Angela Riggs @angelariggs_ Portland, OR QA
Engineer

@angelariggs_ Refactr | 2019 ! Early childhood teacher " Developer
intern #$% QA Engineer

@angelariggs_ Refactr | 2019 Sales Discovery Developm ent Release Quality

@angelariggs_ Refactr | 2019

@angelariggs_ Refactr | 2019 Quality is: A mindset and a
culture

@angelariggs_ Refactr | 2019 Quality is: How you communicate &
collaborate to get work done

@angelariggs_ Refactr | 2019 Quality is: Understanding the perspective and
needs of other departments

@angelariggs_ Refactr | 2019 Quality is: “Shift left” mindset -
include everyone throughout the process

@angelariggs_ Refactr | 2019 Quality is: Self-accountability for best practices

@angelariggs_ Refactr | 2019 Quality is: Flexible processes

@angelariggs_ Refactr | 2019 Quality is: Taking pride in your
work

@angelariggs_ Refactr | 2019 & 2 years All teams &
departments Advocating ) Supporting

@angelariggs_ Refactr | 2019 Creating a Culture of Quality Practicing
a Culture of Quality Beneﬁting from a Culture of Quality

@angelariggs_ Refactr | 2019 Creating a Culture of Quality @angelariggs_
Refactr | 2019

@angelariggs_ Refactr | 2019 Challenges & Solutions @angelariggs_ Refactr |
2019

@angelariggs_ Refactr | 2019 Change management

@angelariggs_ Refactr | 2019 Shifting to a culture of quality
should be supported and gain momentum from the bottom up. @angelariggs_ Refactr | 2019

@angelariggs_ Refactr | 2019 Change is hard

@angelariggs_ Refactr | 2019 Amygdala hijack

@angelariggs_ Refactr | 2019 Fight or ﬂight

@angelariggs_ Refactr | 2019 BICEPS Model

@angelariggs_ Refactr | 2019 Belonging Improvement Choice Equity Predictability Signiﬁcance

@angelariggs_ Refactr | 2019 People want to feel understood People
want to feel taken care of People want to be a part of a community Belonging

@angelariggs_ Refactr | 2019 Personal growth Professional development Supported to
meet goals Improvement

@angelariggs_ Refactr | 2019 Choice & control Ownership over environment
Involvement in decisions Choice

@angelariggs_ Refactr | 2019 Reciprocity Access to resources Access to
information Equitable decisions Equity / Equality

@angelariggs_ Refactr | 2019 Comfort in routine Able to anticipate
changes Consistency in expectations Predictability

@angelariggs_ Refactr | 2019 Status Work has value Recognition for
contributions Signiﬁcance

@angelariggs_ Refactr | 2019 Change management has to consider people’s
core needs

@angelariggs_ Refactr | 2019 Allow transition periods Offer a slow
roll-out

@angelariggs_ Refactr | 2019 - Listen to feedback Encourage input
Include people in the process

@angelariggs_ Refactr | 2019 It’s like writing an essay: Tell
them what you’re going to tell them. Tell them. Tell them what you told them. @angelariggs_ Refactr | 2019

@angelariggs_ Refactr | 2019 ℹ Always include the “why”

@angelariggs_ Refactr | 2019 ❓ Why are we doing it
this way? ❓ Why is this a pain point? ❓ Why should we change this? ❓ Why haven’t we changed it before now? ❓ Why will this iteration make it better?

@angelariggs_ Refactr | 2019 The “why” adds context

@angelariggs_ Refactr | 2019 Communicate Keep people in the loop

@angelariggs_ Refactr | 2019 When your team is a consistent
part of the conversation, they’ll be more invested in the decisions being made. @angelariggs_ Refactr | 2019

@angelariggs_ Refactr | 2019 Empathy Think ahead to blockers ⏳
Be patient Iterate

@angelariggs_ Refactr | 2019 You’re creating a culture that everyone
supports; but make sure that the culture supports everyone. @angelariggs_ Refactr | 2019

@angelariggs_ Refactr | 2019 Onboarding is hard

@angelariggs_ Refactr | 2019 Onboarding employees to new tools and
processes

@angelariggs_ Refactr | 2019 What they need to know When
they need to know it Who to ask when there’s a question Where the information is stored

@angelariggs_ Refactr | 2019 Make onboarding simple

@angelariggs_ Refactr | 2019 9 I do We do ;
You do

@angelariggs_ Refactr | 2019 Check in with your team: Help
troubleshoot < Seek feedback Support

@angelariggs_ Refactr | 2019 Start documentation READMEs for easy reference
✂ Include tool doc snippets

@angelariggs_ Refactr | 2019 Makeﬁle to simplify commands

@angelariggs_ Refactr | 2019 pkill -f selenium-standalone; selenium-standalone start; sleep
2s && codeceptjs run --grep "admin-workflow" --profile https:// website.com --reporter mochawesome --reporter-options reportDir=./output, reportFilename=desktop-admin.html; pkill -f selenium-standalone

@angelariggs_ Refactr | 2019 make desktop-admin

@angelariggs_ Refactr | 2019 Create testing templates

@angelariggs_ Refactr | 2019 When you lower the barrier of
use, your team will be much quicker to adopt new tools and processes. @angelariggs_ Refactr | 2019

@angelariggs_ Refactr | 2019 Understand BICEPS core needs Communicate (a
lot!) Seek out feedback Change is a collaborative effort Simplify where you can

@angelariggs_ Refactr | 2019 Practicing a Culture of Quality @angelariggs_
Refactr | 2019

@angelariggs_ Refactr | 2019 No single tool, test, or person
guarantees quality. @angelariggs_ Refactr | 2019

@angelariggs_ Refactr | 2019 Quality is the responsibility of:

@angelariggs_ Refactr | 2019 Quality is the responsibility of: ✅
Management ✅ Sales Team ✅ Product Managers ✅ Architects ✅ Developers ✅ Testers

@angelariggs_ Refactr | 2019 Quality is the responsibility of everyone
who interacts with or makes decisions about the product. @angelariggs_ Refactr | 2019

@angelariggs_ Refactr | 2019 Management Inﬂuence Conversations ⚡ Authority Budget

@angelariggs_ Refactr | 2019 Inﬂuence Conversations ⚡ Authority Budget Management

@angelariggs_ Refactr | 2019 Sales Seed the conversation G Sales
proposals Company services

@angelariggs_ Refactr | 2019 Seed the conversation G Sales proposals
Company services Sales

@angelariggs_ Refactr | 2019 Architect I Testing overview Collaborate with
tester Architect for easy testing

@angelariggs_ Refactr | 2019 I Testing overview Collaborate with tester
Architect for easy testing Architect

@angelariggs_ Refactr | 2019 Product Managers ) Advocates for quality
⏰ Quality is worth the time Quality is worth the money

@angelariggs_ Refactr | 2019 ) Advocates for quality ⏰ Quality
is worth the time Quality is worth the money Product Managers

@angelariggs_ Refactr | 2019 Developers ✅ Test-Driven Development Code Reviews
Collaboration Communication

@angelariggs_ Refactr | 2019 ✅ Test-Driven Development Code Reviews Collaboration
Communication Developers

@angelariggs_ Refactr | 2019 Testers High-level view Automation DevOps

@angelariggs_ Refactr | 2019 High-level view Automation DevOps Testers

@angelariggs_ Refactr | 2019 A great culture of quality is
flexible, with the ability to meet changing requirements. @angelariggs_ Refactr | 2019

@angelariggs_ Refactr | 2019 Beneﬁting From a Culture of Quality

@angelariggs_ Refactr | 2019 Collaboration ☎ Communication Shared understanding Quality
⬆ Conﬁdence

@angelariggs_ Refactr | 2019 A culture of quality is a
culture of empowerment and trust

culture of pride

culture of morale

@angelariggs_ Refactr | 2019 Morale: sense of common purpose level
of psychological well-being emotional condition, as enthusiasm and conﬁdence

@angelariggs_ Refactr | 2019 sense of common purpose level of
psychological well-being emotional condition, as enthusiasm and conﬁdence Morale:

@angelariggs_ Refactr | 2019 Morale is a quality indicator

@angelariggs_ Refactr | 2019 Morale leads to engagement

@angelariggs_ Refactr | 2019 Morale leads to innovation

@angelariggs_ Refactr | 2019 Morale leads to supportive teams

@angelariggs_ Refactr | 2019 The beneﬁts of morale reinforce the
beneﬁts of a culture of quality.

@angelariggs_ Refactr | 2019 Collaboration ☎ Communication Shared understanding Quality
⬆ Conﬁdence

@angelariggs_ Refactr | 2019 A culture of quality enhances your
ability to build and launch high-quality products. @angelariggs_ Refactr | 2019

Thank you! @angelariggs_ Refactr | 2019

@angelariggs_ Refactr | 2019 Resources

@angelariggs_ Refactr | 2019 Lara Hogan Paloma Medina Dealing with
Surprising Human Emotions http://bit.ly/refactr-lara-hogan Core Needs: BICEPS http://bit.ly/refactr-paloma-medina

@angelariggs_ Refactr | 2019 Vaidehi Joshi Angie Jones Better Code
Reviews http://bit.ly/refactr-vaidehi-joshi 10 Commandments of Code Reviews http://bit.ly/refactr-angie-jones

@angelariggs_ Refactr | 2019 Project Aristotle Understanding Team Effectiveness http://bit.ly/refactr-team-safety

Creating a Culture of Quality

Creating a Culture of Quality

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