Creating a Culture of Quality (TestBash SF)

Creating a Culture of Quality @angelariggs_ TestBash SF | November
2018

@angelariggs_ TestBash SF | 2018 Angela Riggs @angelariggs_ Portland, OR
QA Engineer at Vacasa

@angelariggs_ TestBash SF | 2018 Sales Discovery Developm ent Release
Quality

@angelariggs_ TestBash SF | 2018 Quality: mindset culture

@angelariggs_ TestBash SF | 2018

@angelariggs_ TestBash SF | 2018 Communication Collaboration Support

@angelariggs_ TestBash SF | 2018 Quality is: Understanding the perspective
and needs of other departments

@angelariggs_ TestBash SF | 2018 Quality is: “Shift left” mindset

@angelariggs_ TestBash SF | 2018 Quality is: Self-accountability for best
practices

@angelariggs_ TestBash SF | 2018 Quality is: Flexible processes

@angelariggs_ TestBash SF | 2018 Quality is: Pride in work

@angelariggs_ TestBash SF | 2018 ! 2 years All teams
& departments Advocating $ Supporting

@angelariggs_ TestBash SF | 2018 Creating a Culture of Quality

Practicing a Culture of Quality

Practicing a Culture of Quality Beneﬁting from a Culture of Quality

@angelariggs_ TestBash SF | 2018 Challenges & Solutions @angelariggs_ TestBash
SF | 2018

@angelariggs_ TestBash SF | 2018 Change management & Onboarding

@angelariggs_ TestBash SF | 2018 Shifting to a culture of
quality should be supported and gain momentum from the bottom up. @angelariggs_ TestBash SF | 2018

@angelariggs_ TestBash SF | 2018 Change is hard

@angelariggs_ TestBash SF | 2018 Change is hard & emotional

@angelariggs_ TestBash SF | 2018 Thoughtful, patient change management

@angelariggs_ TestBash SF | 2018 Allow transition periods

@angelariggs_ TestBash SF | 2018 Allow transition periods Offer a
slow roll-out

@angelariggs_ TestBash SF | 2018 ' Listen to feedback

@angelariggs_ TestBash SF | 2018 ' Listen to feedback Encourage
input

@angelariggs_ TestBash SF | 2018 It’s like writing an essay:
Tell them what you’re going to tell them. Tell them. Tell them what you told them. @angelariggs_ TestBash SF | 2018

@angelariggs_ TestBash SF | 2018 ℹ Always include the “why”

@angelariggs_ TestBash SF | 2018 ❓ Why are we doing
it this way?

it this way? ❓ Why is this a pain point?

it this way? ❓ Why is this a pain point? ❓ Why should we change this?

it this way? ❓ Why is this a pain point? ❓ Why should we change this? ❓ Why haven’t we changed it before now?

it this way? ❓ Why is this a pain point? ❓ Why should we change this? ❓ Why haven’t we changed it before now? ❓ Why will this iteration make it better?

@angelariggs_ TestBash SF | 2018 The “why” adds context

@angelariggs_ TestBash SF | 2018 Communicate

@angelariggs_ TestBash SF | 2018 Communicate Keep people in the
loop

@angelariggs_ TestBash SF | 2018 When your team is a
consistent part of the conversation, they’ll be more invested in the decisions being made. @angelariggs_ TestBash SF | 2018

@angelariggs_ TestBash SF | 2018 Empathy

@angelariggs_ TestBash SF | 2018 Empathy Think ahead to blockers

⏳ Be patient

⏳ Be patient Iterate

@angelariggs_ TestBash SF | 2018 You’re creating a culture that
everyone supports; but make sure that the culture supports everyone. @angelariggs_ TestBash SF | 2018

@angelariggs_ TestBash SF | 2018 Onboarding is hard

@angelariggs_ TestBash SF | 2018 Onboarding new employees to the
company.

@angelariggs_ TestBash SF | 2018 Onboarding employees to new tools
and processes

@angelariggs_ TestBash SF | 2018 What they need to know

When they need to know it

When they need to know it Who to ask when there’s a question

When they need to know it Who to ask when there’s a question Where the information is stored

@angelariggs_ TestBash SF | 2018 Make it easy

@angelariggs_ TestBash SF | 2018 Makeﬁle to simplify commands

@angelariggs_ TestBash SF | 2018 pkill -f selenium-standalone; selenium-standalone start;
sleep 2s && codeceptjs run --grep "admin-workflow" --profile https:// website.com --reporter mochawesome --reporter-options reportDir=./output, reportFilename=desktop-admin.html; pkill -f selenium-standalone

@angelariggs_ TestBash SF | 2018 make desktop-admin

@angelariggs_ TestBash SF | 2018 4 I do We do
6 You do

@angelariggs_ TestBash SF | 2018 4 I do

6 You do

@angelariggs_ TestBash SF | 2018 Check in with your team:
Troubleshooting 8 Feedback

@angelariggs_ TestBash SF | 2018 Start documentation

@angelariggs_ TestBash SF | 2018 Start documentation READMEs for easy
reference

@angelariggs_ TestBash SF | 2018 Start documentation READMEs for easy
reference ✂ Include tool doc snippets

@angelariggs_ TestBash SF | 2018 Create testing templates

@angelariggs_ TestBash SF | 2018 When you lower the barrier
of use, your team will be much quicker to adopt new tools and processes. @angelariggs_ TestBash SF | 2018

@angelariggs_ TestBash SF | 2018 Practicing a Culture of Quality

@angelariggs_ TestBash SF | 2018 No single tool, test, or
person guarantees quality. @angelariggs_ TestBash SF | 2018

@angelariggs_ TestBash SF | 2018 Quality is the responsibility of:

? Management

? Management ? Sales Team

? Management ? Sales Team ? Product Managers

? Management ? Sales Team ? Product Managers ? Architects

? Management ? Sales Team ? Product Managers ? Architects ? Developers

? Management ? Sales Team ? Product Managers ? Architects ? Developers ✅ Testers

✅ Management ✅ Sales Team ✅ Product Managers ✅ Architects ✅ Developers ✅ Testers

@angelariggs_ TestBash SF | 2018 Management

@angelariggs_ TestBash SF | 2018 Inﬂuence Conversations ⚡ Authority Budget
Management

@angelariggs_ TestBash SF | 2018 Sales

@angelariggs_ TestBash SF | 2018 Seed the conversation A Sales
proposals Company services Sales

@angelariggs_ TestBash SF | 2018 Architect

@angelariggs_ TestBash SF | 2018 C Testing overview Collaborate with
tester Architect for easy testing Architect

@angelariggs_ TestBash SF | 2018 Product Managers

@angelariggs_ TestBash SF | 2018 $ Advocates for quality ⏰
Quality is worth the time Quality is worth the money Product Managers

@angelariggs_ TestBash SF | 2018 Developers

@angelariggs_ TestBash SF | 2018 ✅ Test-Driven Development Code Reviews
Collaboration Communication Developers

@angelariggs_ TestBash SF | 2018 Testers

@angelariggs_ TestBash SF | 2018 High-level view Automation DevOps Testers

@angelariggs_ TestBash SF | 2018 A great culture of quality
is flexible, with the ability to meet changing requirements. @angelariggs_ TestBash SF | 2018

@angelariggs_ TestBash SF | 2018 Beneﬁting From a Culture of
Quality @angelariggs_ TestBash SF | 2018

@angelariggs_ TestBash SF | 2018 Collaboration

@angelariggs_ TestBash SF | 2018 Collaboration Communication

@angelariggs_ TestBash SF | 2018 Collaboration Communication Shared understanding

@angelariggs_ TestBash SF | 2018 Collaboration Communication Shared understanding Quality

⬆ Conﬁdence

@angelariggs_ TestBash SF | 2018 A culture of quality is
a culture of empowerment and trust

a culture of pride

a culture of morale

@angelariggs_ TestBash SF | 2018 Morale:

@angelariggs_ TestBash SF | 2018 sense of common purpose Morale:

@angelariggs_ TestBash SF | 2018 sense of common purpose level
of psychological well-being Morale:

@angelariggs_ TestBash SF | 2018 sense of common purpose level
of psychological well-being emotional condition, as enthusiasm and conﬁdence Morale:

@angelariggs_ TestBash SF | 2018 Morale is a quality indicator

@angelariggs_ TestBash SF | 2018 Morale leads to engagement

@angelariggs_ TestBash SF | 2018 Morale leads to innovation

@angelariggs_ TestBash SF | 2018 Morale leads to supportive teams

@angelariggs_ TestBash SF | 2018 The beneﬁts of morale reinforce
the beneﬁts of a culture of quality.

⬆ Conﬁdence

@angelariggs_ TestBash SF | 2018 A culture of quality enhances
your ability to build and launch high-quality products. @angelariggs_ TestBash SF | 2018

Thank you! @angelariggs_ TestBash SF | November 2018

@angelariggs_ TestBash SF | 2018 Resources

@angelariggs_ TestBash SF | 2018 Lara Hogan Dealing with Surprising
Human Emotions http://bit.ly/testbash-human-emotions

@angelariggs_ TestBash SF | 2018 Vaidehi Joshi Angie Jones Better
Code Reviews http://bit.ly/testbash-vaidehi-code-reviews 10 Commandments of Code Reviews http://bit.ly/testbash-angie-code-reviews

@angelariggs_ TestBash SF | 2018 Project Aristotle Understanding Team Effectiveness
http://bit.ly/testbash-team-safety

Creating a Culture of Quality (TestBash SF)

Creating a Culture of Quality (TestBash SF)

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