Creating a Culture of Quality (TestBash SF)

TestBash San Francisco | November 2018
Watch the video on Ministry of Testing: https://www.ministryoftesting.com/dojo/lessons/creating-a-culture-of-quality-assurance-angela-riggs

Transcript

1. Creating a Culture
   of Quality
   @angelariggs_ TestBash SF | November 2018
   

   View Slide

2. @angelariggs_ TestBash SF | 2018
   Angela Riggs
   @angelariggs_
   Portland, OR
   QA Engineer at Vacasa
   

   View Slide

3. @angelariggs_ TestBash SF | 2018
   Sales
   Discovery
   Developm
   ent
   Release
   Quality
   

   View Slide

4. @angelariggs_ TestBash SF | 2018
   Sales
   Discovery
   Developm
   ent
   Release
   Quality
   

   View Slide

5. @angelariggs_ TestBash SF | 2018
   Quality:
   mindset
   culture
   

   View Slide

6. @angelariggs_ TestBash SF | 2018
   

   View Slide

7. @angelariggs_ TestBash SF | 2018
   Communication
   Collaboration
   Support
   

   View Slide

8. @angelariggs_ TestBash SF | 2018
   Quality is:
   Understanding the perspective and
   needs of other departments
   

   View Slide

9. @angelariggs_ TestBash SF | 2018
   Quality is:
   “Shift left” mindset
   

   View Slide

10. @angelariggs_ TestBash SF | 2018
    Quality is:
    Self-accountability for best practices
    

    View Slide

11. @angelariggs_ TestBash SF | 2018
    Quality is:
    Flexible processes
    

    View Slide

12. @angelariggs_ TestBash SF | 2018
    Quality is:
    Pride in work
    

    View Slide

13. @angelariggs_ TestBash SF | 2018
    

    View Slide

14. @angelariggs_ TestBash SF | 2018
    

    View Slide

15. @angelariggs_ TestBash SF | 2018
    

    View Slide

16. @angelariggs_ TestBash SF | 2018
    

    View Slide

17. @angelariggs_ TestBash SF | 2018
    ! 2 years
    All teams & departments
    Advocating
    $ Supporting
    

    View Slide

18. @angelariggs_ TestBash SF | 2018
    

    View Slide

19. @angelariggs_ TestBash SF | 2018
    Creating a Culture of Quality
    

    View Slide

20. @angelariggs_ TestBash SF | 2018
    Creating a Culture of Quality
    Practicing a Culture of Quality
    

    View Slide

21. @angelariggs_ TestBash SF | 2018
    Creating a Culture of Quality
    Practicing a Culture of Quality
    Benefiting from a Culture of Quality
    

    View Slide

22. @angelariggs_ TestBash SF | 2018
    Creating a Culture
    of Quality
    @angelariggs_ TestBash SF | 2018
    

    View Slide

23. @angelariggs_ TestBash SF | 2018
    Challenges
    &
    Solutions
    @angelariggs_ TestBash SF | 2018
    

    View Slide

24. @angelariggs_ TestBash SF | 2018
    Change management
    &
    Onboarding
    

    View Slide

25. @angelariggs_ TestBash SF | 2018
    Shifting to a culture of quality
    should be supported and gain
    momentum from the bottom up.
    @angelariggs_ TestBash SF | 2018
    

    View Slide

26. @angelariggs_ TestBash SF | 2018
    

    View Slide

27. @angelariggs_ TestBash SF | 2018
    Change is hard
    

    View Slide

28. @angelariggs_ TestBash SF | 2018
    Change is hard
    & emotional
    

    View Slide

29. @angelariggs_ TestBash SF | 2018
    Thoughtful, patient change management
    

    View Slide

30. @angelariggs_ TestBash SF | 2018
    Allow transition periods
    

    View Slide

31. @angelariggs_ TestBash SF | 2018
    Allow transition periods
    Offer a slow roll-out
    

    View Slide

32. @angelariggs_ TestBash SF | 2018
    ' Listen to feedback
    

    View Slide

33. @angelariggs_ TestBash SF | 2018
    ' Listen to feedback
    Encourage input
    

    View Slide

34. @angelariggs_ TestBash SF | 2018
    It’s like writing an essay:
    Tell them what you’re going to tell them.
    Tell them.
    Tell them what you told them.
    @angelariggs_ TestBash SF | 2018
    

    View Slide

35. @angelariggs_ TestBash SF | 2018
    ℹ Always include the “why”
    

    View Slide

36. @angelariggs_ TestBash SF | 2018
    ❓ Why are we doing it this way?
    

    View Slide

37. @angelariggs_ TestBash SF | 2018
    ❓ Why are we doing it this way?
    ❓ Why is this a pain point?
    

    View Slide

38. @angelariggs_ TestBash SF | 2018
    ❓ Why are we doing it this way?
    ❓ Why is this a pain point?
    ❓ Why should we change this?
    

    View Slide

39. @angelariggs_ TestBash SF | 2018
    ❓ Why are we doing it this way?
    ❓ Why is this a pain point?
    ❓ Why should we change this?
    ❓ Why haven’t we changed it before now?
    

    View Slide

40. @angelariggs_ TestBash SF | 2018
    ❓ Why are we doing it this way?
    ❓ Why is this a pain point?
    ❓ Why should we change this?
    ❓ Why haven’t we changed it before now?
    ❓ Why will this iteration make it better?
    

    View Slide

41. @angelariggs_ TestBash SF | 2018
    The “why” adds context
    

    View Slide

42. @angelariggs_ TestBash SF | 2018
    Communicate
    

    View Slide

43. @angelariggs_ TestBash SF | 2018
    Communicate
    Keep people in the loop
    

    View Slide

44. @angelariggs_ TestBash SF | 2018
    When your team is a consistent part
    of the conversation, they’ll be more
    invested in the decisions being made.
    @angelariggs_ TestBash SF | 2018
    

    View Slide

45. @angelariggs_ TestBash SF | 2018
    Empathy
    

    View Slide

46. @angelariggs_ TestBash SF | 2018
    Empathy
    Think ahead to blockers
    

    View Slide

47. @angelariggs_ TestBash SF | 2018
    Empathy
    Think ahead to blockers
    ⏳ Be patient
    

    View Slide

48. @angelariggs_ TestBash SF | 2018
    Empathy
    Think ahead to blockers
    ⏳ Be patient
    Iterate
    

    View Slide

49. @angelariggs_ TestBash SF | 2018
    You’re creating a culture that
    everyone supports; but make sure
    that the culture supports everyone.
    @angelariggs_ TestBash SF | 2018
    

    View Slide

50. @angelariggs_ TestBash SF | 2018
    Onboarding is hard
    

    View Slide

51. @angelariggs_ TestBash SF | 2018
    

    View Slide

52. @angelariggs_ TestBash SF | 2018
    Onboarding new employees
    to the company.
    

    View Slide

53. @angelariggs_ TestBash SF | 2018
    Onboarding employees
    to new tools and processes
    

    View Slide

54. @angelariggs_ TestBash SF | 2018
    What they need to know
    

    View Slide

55. @angelariggs_ TestBash SF | 2018
    What they need to know
    When they need to know it
    

    View Slide

56. @angelariggs_ TestBash SF | 2018
    What they need to know
    When they need to know it
    Who to ask when there’s a question
    

    View Slide

57. @angelariggs_ TestBash SF | 2018
    What they need to know
    When they need to know it
    Who to ask when there’s a question
    Where the information is stored
    

    View Slide

58. @angelariggs_ TestBash SF | 2018
    Make it easy
    

    View Slide

59. @angelariggs_ TestBash SF | 2018
    Makefile to simplify commands
    

    View Slide

60. @angelariggs_ TestBash SF | 2018
    pkill -f selenium-standalone;
    selenium-standalone start;
    sleep 2s && codeceptjs run --grep
    "admin-workflow" --profile https://
    website.com --reporter mochawesome
    --reporter-options reportDir=./output,
    reportFilename=desktop-admin.html;
    pkill -f selenium-standalone
    

    View Slide

61. @angelariggs_ TestBash SF | 2018
    make desktop-admin
    

    View Slide

62. @angelariggs_ TestBash SF | 2018
    4 I do
    We do
    6 You do
    

    View Slide

63. @angelariggs_ TestBash SF | 2018
    4 I do
    

    View Slide

64. @angelariggs_ TestBash SF | 2018
    4 I do
    We do
    

    View Slide

65. @angelariggs_ TestBash SF | 2018
    4 I do
    We do
    6 You do
    

    View Slide

66. @angelariggs_ TestBash SF | 2018
    Check in with your team:
    Troubleshooting
    8 Feedback
    

    View Slide

67. @angelariggs_ TestBash SF | 2018
    Start documentation
    

    View Slide

68. @angelariggs_ TestBash SF | 2018
    Start documentation
    READMEs for easy reference
    

    View Slide

69. @angelariggs_ TestBash SF | 2018
    Start documentation
    READMEs for easy reference
    ✂ Include tool doc snippets
    

    View Slide

70. @angelariggs_ TestBash SF | 2018
    Create testing templates
    

    View Slide

71. @angelariggs_ TestBash SF | 2018
    When you lower the barrier of use,
    your team will be much quicker to
    adopt new tools and processes.
    @angelariggs_ TestBash SF | 2018
    

    View Slide

72. @angelariggs_ TestBash SF | 2018
    Practicing a Culture
    of Quality
    @angelariggs_ TestBash SF | 2018
    

    View Slide

73. @angelariggs_ TestBash SF | 2018
    No single tool, test, or person
    guarantees quality.
    @angelariggs_ TestBash SF | 2018
    

    View Slide

74. @angelariggs_ TestBash SF | 2018
    Quality is the responsibility of:
    

    View Slide

75. @angelariggs_ TestBash SF | 2018
    Quality is the responsibility of:
    ? Management
    

    View Slide

76. @angelariggs_ TestBash SF | 2018
    Quality is the responsibility of:
    ? Management
    ? Sales Team
    

    View Slide

77. @angelariggs_ TestBash SF | 2018
    Quality is the responsibility of:
    ? Management
    ? Sales Team
    ? Product Managers
    

    View Slide

78. @angelariggs_ TestBash SF | 2018
    Quality is the responsibility of:
    ? Management
    ? Sales Team
    ? Product Managers
    ? Architects
    

    View Slide

79. @angelariggs_ TestBash SF | 2018
    Quality is the responsibility of:
    ? Management
    ? Sales Team
    ? Product Managers
    ? Architects
    ? Developers
    

    View Slide

80. @angelariggs_ TestBash SF | 2018
    Quality is the responsibility of:
    ? Management
    ? Sales Team
    ? Product Managers
    ? Architects
    ? Developers
    ✅ Testers
    

    View Slide

81. @angelariggs_ TestBash SF | 2018
    Quality is the responsibility of:
    ✅ Management
    ✅ Sales Team
    ✅ Product Managers
    ✅ Architects
    ✅ Developers
    ✅ Testers
    

    View Slide

82. @angelariggs_ TestBash SF | 2018
    Management
    

    View Slide

83. @angelariggs_ TestBash SF | 2018
    Influence Conversations
    ⚡ Authority
    Budget
    Management
    

    View Slide

84. @angelariggs_ TestBash SF | 2018
    Sales
    

    View Slide

85. @angelariggs_ TestBash SF | 2018
    Seed the conversation
    A Sales proposals
    Company services
    Sales
    

    View Slide

86. @angelariggs_ TestBash SF | 2018
    Architect
    

    View Slide

87. @angelariggs_ TestBash SF | 2018
    C Testing overview
    Collaborate with tester
    Architect for easy testing
    Architect
    

    View Slide

88. @angelariggs_ TestBash SF | 2018
    Product Managers
    

    View Slide

89. @angelariggs_ TestBash SF | 2018
    $ Advocates for quality
    ⏰ Quality is worth the time
    Quality is worth the money
    Product Managers
    

    View Slide

90. @angelariggs_ TestBash SF | 2018
    Developers
    

    View Slide

91. @angelariggs_ TestBash SF | 2018
    ✅ Test-Driven Development
    Code Reviews
    Collaboration
    Communication
    Developers
    

    View Slide

92. @angelariggs_ TestBash SF | 2018
    ✅ Test-Driven Development
    Code Reviews
    Collaboration
    Communication
    Developers
    

    View Slide

93. @angelariggs_ TestBash SF | 2018
    ✅ Test-Driven Development
    Code Reviews
    Collaboration
    Communication
    Developers
    

    View Slide

94. @angelariggs_ TestBash SF | 2018
    Testers
    

    View Slide

95. @angelariggs_ TestBash SF | 2018
    High-level view
    Automation
    DevOps
    Testers
    

    View Slide

96. @angelariggs_ TestBash SF | 2018
    A great culture of quality is flexible, with
    the ability to meet changing requirements.
    @angelariggs_ TestBash SF | 2018
    

    View Slide

97. @angelariggs_ TestBash SF | 2018
    Benefiting From a Culture
    of Quality
    @angelariggs_ TestBash SF | 2018
    

    View Slide

98. @angelariggs_ TestBash SF | 2018
    Collaboration
    

    View Slide

99. @angelariggs_ TestBash SF | 2018
    Collaboration
    Communication
    

    View Slide

100. @angelariggs_ TestBash SF | 2018
     Collaboration
     Communication
     Shared understanding
     

     View Slide

101. @angelariggs_ TestBash SF | 2018
     Collaboration
     Communication
     Shared understanding
     Quality
     

     View Slide

102. @angelariggs_ TestBash SF | 2018
     Collaboration
     Communication
     Shared understanding
     Quality
     ⬆ Confidence
     

     View Slide

103. @angelariggs_ TestBash SF | 2018
     A culture of quality
     is a culture of empowerment and trust
     

     View Slide

104. @angelariggs_ TestBash SF | 2018
     A culture of quality
     is a culture of pride
     

     View Slide

105. @angelariggs_ TestBash SF | 2018
     A culture of quality
     is a culture of morale
     

     View Slide

106. @angelariggs_ TestBash SF | 2018
     Morale:
     

     View Slide

107. @angelariggs_ TestBash SF | 2018
     sense of common purpose
     Morale:
     

     View Slide

108. @angelariggs_ TestBash SF | 2018
     sense of common purpose
     level of psychological well-being
     Morale:
     

     View Slide

109. @angelariggs_ TestBash SF | 2018
     sense of common purpose
     level of psychological well-being
     emotional condition, as enthusiasm
     and confidence
     Morale:
     

     View Slide

110. @angelariggs_ TestBash SF | 2018
     Morale is a quality indicator
     

     View Slide

111. @angelariggs_ TestBash SF | 2018
     Morale leads to engagement
     

     View Slide

112. @angelariggs_ TestBash SF | 2018
     Morale leads to innovation
     

     View Slide

113. @angelariggs_ TestBash SF | 2018
     Morale leads to supportive teams
     

     View Slide

114. @angelariggs_ TestBash SF | 2018
     The benefits of morale
     reinforce the benefits of a culture of quality.
     

     View Slide

115. @angelariggs_ TestBash SF | 2018
     Collaboration
     Communication
     Shared understanding
     Quality
     ⬆ Confidence
     

     View Slide

116. @angelariggs_ TestBash SF | 2018
     A culture of quality enhances
     your ability to build and launch
     high-quality products.
     @angelariggs_ TestBash SF | 2018
     

     View Slide

117. Thank you!
     @angelariggs_ TestBash SF | November 2018
     

     View Slide

118. @angelariggs_ TestBash SF | 2018
     Resources
     

     View Slide

119. @angelariggs_ TestBash SF | 2018
     Lara Hogan
     Dealing with Surprising Human Emotions
     http://bit.ly/testbash-human-emotions
     

     View Slide

120. @angelariggs_ TestBash SF | 2018
     Vaidehi Joshi
     Angie Jones
     Better Code Reviews
     http://bit.ly/testbash-vaidehi-code-reviews
     10 Commandments of Code Reviews
     http://bit.ly/testbash-angie-code-reviews
     

     View Slide

121. @angelariggs_ TestBash SF | 2018
     Project Aristotle
     Understanding Team Effectiveness
     http://bit.ly/testbash-team-safety
     

     View Slide