STPCon | Why is There a Marble in Your Nose?

3bbdbcf5326e7a6df8b2d6276208e70d?s=47 Angela Riggs
September 10, 2020

STPCon | Why is There a Marble in Your Nose?

STPCon Virtual 2020 | Why is There a Marble in Your Nose?

3bbdbcf5326e7a6df8b2d6276208e70d?s=128

Angela Riggs

September 10, 2020
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  1. Why is There a Marble in Your Nose? @angelariggs_ STPCon

    Virtual | 2020
  2. @angelariggs_ #STPCon Virtual Every experience matters

  3. @angelariggs_ #STPCon Virtual ☎ Disney call center agent " Elementary

    teacher Early childhood teacher $ Developer intern QA Engineer / Tester
  4. @angelariggs_ #STPCon Virtual Being a teacher made me a better

    tester.
  5. @angelariggs_ #STPCon Virtual Process improvements Release management Incident remediation Risk

    & quality recommendations Coaching other testers Testing
  6. @angelariggs_ #STPCon Virtual “Soft skills”

  7. @angelariggs_ #STPCon Virtual “Soft skills” Hard skills!

  8. @angelariggs_ #STPCon Virtual Compassion Change management Coaching Communication Learning from

    failure Mediation Cultural awareness Building relationships Teaching people Curiosity Core needs Leading through influence Adaptability Perspective Understanding emotions Equity
  9. @angelariggs_ #STPCon Virtual Compassion Change management Coaching Communication Learning from

    failure Mediation Cultural awareness Building relationships Teaching people Curiosity Core needs Leading through influence Adaptability Perspective Understanding emotions Equity
  10. @angelariggs_ #STPCon Virtual Curiosity is a strong desire to know

    or learn something
  11. @angelariggs_ #STPCon Virtual Why is there a marble in your

    nose?
  12. @angelariggs_ #STPCon Virtual What does this do? Who is our

    audience? How does this work? What happens if I do this?
  13. @angelariggs_ #STPCon Virtual

  14. @angelariggs_ #STPCon Virtual Curiosity leads to a deeper understanding of

    the product, the people, and the users.
  15. @angelariggs_ #STPCon Virtual People use products in unexpected ways

  16. @angelariggs_ #STPCon Virtual Curiosity leads to discovery & learning

  17. @angelariggs_ #STPCon Virtual Curiosity makes me a better tester because

    it leads me to learn & discover about the people & systems that I work with.
  18. @angelariggs_ #STPCon Virtual Compassion Change management Coaching Communication Learning from

    failure Mediation Cultural awareness Building relationships Teaching people Curiosity Core needs Leading through influence Adaptability Perspective Understanding emotions Equity
  19. @angelariggs_ #STPCon Virtual “Negative emotions” aren’t bad and you aren’t

    bad for having them!
  20. @angelariggs_ #STPCon Virtual People are bad at emotions

  21. @angelariggs_ #STPCon Virtual People are bad at emotions Emotions are

    really hard for people
  22. @angelariggs_ #STPCon Virtual People aren’t taught how to identify and

    work with their feelings
  23. @angelariggs_ #STPCon Virtual Emotions can be explicitly taught

  24. @angelariggs_ #STPCon Virtual Helping students understand their emotions made me

    better at understanding emotions
  25. @angelariggs_ #STPCon Virtual People need time and space to get

    through their emotions
  26. @angelariggs_ #STPCon Virtual We bring our whole selves to work.

  27. @angelariggs_ #STPCon Virtual Emotions are hard

  28. @angelariggs_ #STPCon Virtual Negative emotions reduce people’s capacity for effective

    and productive work
  29. @angelariggs_ #STPCon Virtual Understanding emotions makes me a better tester

    because it allows me to work in a way that meets people’s emotional needs.
  30. @angelariggs_ #STPCon Virtual Compassion Change management Coaching Communication Learning from

    failure Mediation Cultural awareness Building relationships Teaching people Curiosity Core needs Leading through influence Adaptability Perspective Understanding emotions Equity
  31. @angelariggs_ #STPCon Virtual Compassion gives me a better awareness of

    my role, relationships, and work.
  32. @angelariggs_ #STPCon Virtual Compassion is innate

  33. @angelariggs_ #STPCon Virtual Compassion is innate Compassion is a learned

    skill
  34. @angelariggs_ #STPCon Virtual Building software with people demands compassion

  35. @angelariggs_ #STPCon Virtual Building software for people demands compassion

  36. @angelariggs_ #STPCon Virtual Compassion makes me a better tester by

    allowing me to better understand the people I’m working with and the people I’m building for.
  37. @angelariggs_ #STPCon Virtual Compassion Change management Coaching Communication Learning from

    failure Mediation Cultural awareness Building relationships Teaching people Curiosity Core needs Leading through influence Adaptability Perspective Understanding emotions Equity
  38. @angelariggs_ #STPCon Virtual BICEPS Belonging, Improvement, Choice, Equity/Equality, Predictability, Significance

  39. @angelariggs_ #STPCon Virtual Belonging • People want to feel understood

    • People want to be a part of a community • People want to feel taken care of
  40. @angelariggs_ #STPCon Virtual Improvement Personal growth Professional development Supported to

    meet goals
  41. @angelariggs_ #STPCon Virtual Choice Control & options Ownership over environment

    Involvement in decisions
  42. @angelariggs_ #STPCon Virtual Equity / Equality Reciprocity Access to opportunities

    Access to information Equitable resources
  43. @angelariggs_ #STPCon Virtual Predictability Comfort in routine Prepare in advance

    Consistent expectations
  44. @angelariggs_ #STPCon Virtual Significance Personal & professional value Recognition for

    contributions Status in title or responsibility
  45. @angelariggs_ #STPCon Virtual Everyone has core needs, but not everyone

    has the same priority for each need.
  46. @angelariggs_ #STPCon Virtual Understanding core needs makes me a better

    tester because I can make sure people have what they need to feel safe and be productive at work.
  47. @angelariggs_ #STPCon Virtual Compassion Change management Coaching Communication Learning from

    failure Mediation Cultural awareness Building relationships Teaching people Curiosity Core needs Leading through influence Adaptability Perspective Understanding emotions Equity
  48. @angelariggs_ #STPCon Virtual Belonging Change makes us worry that our

    needs won’t be understood or taken into account. We’re afraid that we might lose out or be left out.
  49. @angelariggs_ #STPCon Virtual Improvement Change has the potential to introduce

    setbacks. We’re afraid changes will prevent us from meeting our goals.
  50. @angelariggs_ #STPCon Virtual Choice Change makes us feel like we

    have less control. We’re afraid that we won’t have a voice in decisions, or that someone else’s decision will be bad for us.
  51. @angelariggs_ #STPCon Virtual Equity / Equality Change makes us worry

    that the balance of equity will shift. We’re afraid that the burden of change will be unfair, or that we won’t have the support we need.
  52. @angelariggs_ #STPCon Virtual Predictability Change is disruptive to our daily

    work. We’re afraid that we won’t be prepared for new challenges, or have enough time and resources to get work done.
  53. @angelariggs_ #STPCon Virtual Significance Change can affect the perception of

    value within the company. We’re afraid of losing our current status, or that our work won’t be valued or recognized in the same way.
  54. @angelariggs_ #STPCon Virtual Change management is about mitigating disruption and

    minimizing uncertainty while change is taking place.
  55. @angelariggs_ #STPCon Virtual Belonging Add context to decisions Explain the

    “why”
  56. @angelariggs_ #STPCon Virtual Choice & Significance Include people in the

    process Creates avenues for feedback Encourage input
  57. @angelariggs_ #STPCon Virtual Equity/Equality Communicate Keep people in the loop

  58. @angelariggs_ #STPCon Virtual Predictability Allow transition periods Start with smaller

    changes
  59. @angelariggs_ #STPCon Virtual Core needs Change management

  60. @angelariggs_ #STPCon Virtual Change management makes me a better tester

    because it helps me create change in a way that’s effective and productive for the people I work with.
  61. @angelariggs_ #STPCon Virtual Compassion Change management Coaching Communication Learning from

    failure Mediation Cultural awareness Building relationships Teaching people Curiosity Core needs Leading through influence Adaptability Perspective Understanding emotions Equity
  62. @angelariggs_ #STPCon Virtual Leading through influence is all about building

    relationships and trust.
  63. @angelariggs_ #STPCon Virtual

  64. @angelariggs_ #STPCon Virtual

  65. @angelariggs_ #STPCon Virtual Influence as a tester

  66. @angelariggs_ #STPCon Virtual Asking an engineer to adjust their code

    Director approval on a policy update Trying out a team process change
  67. @angelariggs_ #STPCon Virtual Leading through influence makes me a better

    tester by helping me lead with trust and collaboration.
  68. @angelariggs_ #STPCon Virtual Compassion Change management Coaching Communication Learning from

    failure Mediation Cultural awareness Building relationships Teaching people Curiosity Core needs Leading through influence Adaptability Perspective Understanding emotions Equity
  69. @angelariggs_ #STPCon Virtual Zone of proximal development

  70. @angelariggs_ #STPCon Virtual Can do independently Can do with guidance

    Beyond current abilities Zone of Proximal Development
  71. @angelariggs_ #STPCon Virtual Can do independently Can do with guidance

    Beyond current abilities
  72. @angelariggs_ #STPCon Virtual Can do independently Can do with guidance

    Beyond current abilities
  73. @angelariggs_ #STPCon Virtual Can do independently Can do with guidance

    Beyond current abilities
  74. @angelariggs_ #STPCon Virtual We learn, retain knowledge, and improve the

    most when we succeed at something that challenges us.
  75. @angelariggs_ #STPCon Virtual Modeling Group work Think, pair, share

  76. @angelariggs_ #STPCon Virtual Modeling Group work Think, pair, share

  77. @angelariggs_ #STPCon Virtual Modeling Group work Think, pair, share

  78. @angelariggs_ #STPCon Virtual Modeling Group work Think, pair, share

  79. @angelariggs_ #STPCon Virtual Teaching people makes me a better tester

    because it allows me to cater the learning process to people’s individual abilities.
  80. @angelariggs_ #STPCon Virtual Compassion Change management Coaching Communication Learning from

    failure Mediation Cultural awareness Building relationships Teaching people Curiosity Core needs Leading through influence Adaptability Perspective Understanding emotions Equity
  81. @angelariggs_ #STPCon Virtual Communication is a way of transferring ideas,

    and it happens whether or not you intend it to happen.
  82. @angelariggs_ #STPCon Virtual Verbal Written Emotional Non-verbal

  83. @angelariggs_ #STPCon Virtual Effective communication means adapting your communication style

    for different audiences.
  84. @angelariggs_ #STPCon Virtual Teaching is a form of continuous communication

  85. @angelariggs_ #STPCon Virtual Testing is a form of continuous communication

  86. @angelariggs_ #STPCon Virtual Communication is verbal

  87. @angelariggs_ #STPCon Virtual Communication is written

  88. @angelariggs_ #STPCon Virtual Communication is listening

  89. @angelariggs_ #STPCon Virtual Communication is collaborating

  90. @angelariggs_ #STPCon Virtual Communication is understanding

  91. @angelariggs_ #STPCon Virtual Communication makes me a better tester because

    I have a better understanding of the ways I share and receive information.
  92. @angelariggs_ #STPCon Virtual Compassion Change management Coaching Communication Learning from

    failure Mediation Cultural awareness Building relationships Teaching people Curiosity Core needs Leading through influence Adaptability Perspective Understanding emotions Equity
  93. @angelariggs_ #STPCon Virtual Big picture & small details Short-term &

    long-term High level & low level
  94. @angelariggs_ #STPCon Virtual

  95. @angelariggs_ #STPCon Virtual ( ) * + ( ) *

  96. @angelariggs_ #STPCon Virtual Daily releases vs large feature rollouts Bug

    report vs incident response policy Exploratory testing vs end-to-end testing
  97. @angelariggs_ #STPCon Virtual

  98. @angelariggs_ #STPCon Virtual

  99. @angelariggs_ #STPCon Virtual Perspective makes me a better tester by

    helping me balance competing needs across timeframes, levels of effort, and impact.
  100. @angelariggs_ #STPCon Virtual Compassion Change management Attention Communication Learning from

    failure Mediation Cultural awareness Building relationships Teaching people Curiosity Core needs Leading through influence Adaptability Perspective Understanding emotions Equity
  101. @angelariggs_ #STPCon Virtual You get the behaviors that you give

    attention to
  102. @angelariggs_ #STPCon Virtual “Stop interrupting while I’m reading”

  103. @angelariggs_ #STPCon Virtual Loud outbursts = getting attention

  104. @angelariggs_ #STPCon Virtual -“Stop interrupting while I’m reading” “I love

    that you’re excited about this story”
  105. @angelariggs_ #STPCon Virtual -“Stop interrupting while I’m reading” “I love

    that you’re excited about this story”
  106. @angelariggs_ #STPCon Virtual “I can’t believe you didn’t catch that

    bug”
  107. @angelariggs_ #STPCon Virtual “I can’t believe you didn’t catch that

    bug” “Nice work getting that incident resolved”
  108. @angelariggs_ #STPCon Virtual Negativity bias is the idea that “negative”

    feedback or events are more impactful than neutral or positive ones.
  109. @angelariggs_ #STPCon Virtual Recall negative feedback more often Tendency to

    dwell on negative events Negative experiences register more quickly
  110. @angelariggs_ #STPCon Virtual 5:1 ratio

  111. @angelariggs_ #STPCon Virtual Giving feedback is a constant part of

    testing
  112. @angelariggs_ #STPCon Virtual How are you giving feedback?

  113. @angelariggs_ #STPCon Virtual Focus on the behaviors that you want

    to encourage. Avoid falling into a negativity bias, and be mindful of the 5:1 ratio.
  114. @angelariggs_ #STPCon Virtual Attention makes me a better tester because

    it helps me understand the impact of my interactions.
  115. @angelariggs_ #STPCon Virtual Compassion Change management Coaching Communication Learning from

    failure Mediation Cultural awareness Building relationships Teaching people Curiosity Core needs Leading through influence Adaptability Perspective Understanding emotions Equity
  116. @angelariggs_ #STPCon Virtual Compassion Change management Coaching Communication Learning from

    failure Mediation Cultural awareness Building relationships Teaching people Curiosity Core needs Leading through influence Adaptability Perspective Understanding emotions Equity
  117. @angelariggs_ #STPCon Virtual Compassion Change management Coaching Communication Learning from

    failure Mediation Cultural awareness Building relationships Teaching people Curiosity Core needs Leading through influence Adaptability Perspective Understanding emotions Equity
  118. @angelariggs_ #STPCon Virtual Compassion Change management Coaching Communication Learning from

    failure Mediation Cultural awareness Building relationships Teaching people Curiosity Core needs Leading through influence Adaptability Perspective Understanding emotions Equity
  119. @angelariggs_ #STPCon Virtual Your experiences make you a better tester.

  120. Thank you!