Upgrade to Pro — share decks privately, control downloads, hide ads and more …

STPCon | Why is There a Marble in Your Nose?

Angela Riggs
September 10, 2020

STPCon | Why is There a Marble in Your Nose?

STPCon Virtual 2020 | Why is There a Marble in Your Nose?
Recording: https://www.youtube.com/watch?v=wN_T15_uDzM

Angela Riggs

September 10, 2020
Tweet

More Decks by Angela Riggs

Other Decks in Technology

Transcript

  1. @angelariggs_ #STPCon Virtual ☎ Disney call center agent " Elementary

    teacher Early childhood teacher $ Developer intern QA Engineer / Tester
  2. @angelariggs_ #STPCon Virtual Compassion Change management Coaching Communication Learning from

    failure Mediation Cultural awareness Building relationships Teaching people Curiosity Core needs Leading through influence Adaptability Perspective Understanding emotions Equity
  3. @angelariggs_ #STPCon Virtual Compassion Change management Coaching Communication Learning from

    failure Mediation Cultural awareness Building relationships Teaching people Curiosity Core needs Leading through influence Adaptability Perspective Understanding emotions Equity
  4. @angelariggs_ #STPCon Virtual What does this do? Who is our

    audience? How does this work? What happens if I do this?
  5. @angelariggs_ #STPCon Virtual Curiosity makes me a better tester because

    it leads me to learn & discover about the people & systems that I work with.
  6. @angelariggs_ #STPCon Virtual Compassion Change management Coaching Communication Learning from

    failure Mediation Cultural awareness Building relationships Teaching people Curiosity Core needs Leading through influence Adaptability Perspective Understanding emotions Equity
  7. @angelariggs_ #STPCon Virtual Understanding emotions makes me a better tester

    because it allows me to work in a way that meets people’s emotional needs.
  8. @angelariggs_ #STPCon Virtual Compassion Change management Coaching Communication Learning from

    failure Mediation Cultural awareness Building relationships Teaching people Curiosity Core needs Leading through influence Adaptability Perspective Understanding emotions Equity
  9. @angelariggs_ #STPCon Virtual Compassion makes me a better tester by

    allowing me to better understand the people I’m working with and the people I’m building for.
  10. @angelariggs_ #STPCon Virtual Compassion Change management Coaching Communication Learning from

    failure Mediation Cultural awareness Building relationships Teaching people Curiosity Core needs Leading through influence Adaptability Perspective Understanding emotions Equity
  11. @angelariggs_ #STPCon Virtual Belonging • People want to feel understood

    • People want to be a part of a community • People want to feel taken care of
  12. @angelariggs_ #STPCon Virtual Understanding core needs makes me a better

    tester because I can make sure people have what they need to feel safe and be productive at work.
  13. @angelariggs_ #STPCon Virtual Compassion Change management Coaching Communication Learning from

    failure Mediation Cultural awareness Building relationships Teaching people Curiosity Core needs Leading through influence Adaptability Perspective Understanding emotions Equity
  14. @angelariggs_ #STPCon Virtual Belonging Change makes us worry that our

    needs won’t be understood or taken into account. We’re afraid that we might lose out or be left out.
  15. @angelariggs_ #STPCon Virtual Improvement Change has the potential to introduce

    setbacks. We’re afraid changes will prevent us from meeting our goals.
  16. @angelariggs_ #STPCon Virtual Choice Change makes us feel like we

    have less control. We’re afraid that we won’t have a voice in decisions, or that someone else’s decision will be bad for us.
  17. @angelariggs_ #STPCon Virtual Equity / Equality Change makes us worry

    that the balance of equity will shift. We’re afraid that the burden of change will be unfair, or that we won’t have the support we need.
  18. @angelariggs_ #STPCon Virtual Predictability Change is disruptive to our daily

    work. We’re afraid that we won’t be prepared for new challenges, or have enough time and resources to get work done.
  19. @angelariggs_ #STPCon Virtual Significance Change can affect the perception of

    value within the company. We’re afraid of losing our current status, or that our work won’t be valued or recognized in the same way.
  20. @angelariggs_ #STPCon Virtual Change management is about mitigating disruption and

    minimizing uncertainty while change is taking place.
  21. @angelariggs_ #STPCon Virtual Choice & Significance Include people in the

    process Creates avenues for feedback Encourage input
  22. @angelariggs_ #STPCon Virtual Change management makes me a better tester

    because it helps me create change in a way that’s effective and productive for the people I work with.
  23. @angelariggs_ #STPCon Virtual Compassion Change management Coaching Communication Learning from

    failure Mediation Cultural awareness Building relationships Teaching people Curiosity Core needs Leading through influence Adaptability Perspective Understanding emotions Equity
  24. @angelariggs_ #STPCon Virtual Asking an engineer to adjust their code

    Director approval on a policy update Trying out a team process change
  25. @angelariggs_ #STPCon Virtual Leading through influence makes me a better

    tester by helping me lead with trust and collaboration.
  26. @angelariggs_ #STPCon Virtual Compassion Change management Coaching Communication Learning from

    failure Mediation Cultural awareness Building relationships Teaching people Curiosity Core needs Leading through influence Adaptability Perspective Understanding emotions Equity
  27. @angelariggs_ #STPCon Virtual Can do independently Can do with guidance

    Beyond current abilities Zone of Proximal Development
  28. @angelariggs_ #STPCon Virtual We learn, retain knowledge, and improve the

    most when we succeed at something that challenges us.
  29. @angelariggs_ #STPCon Virtual Teaching people makes me a better tester

    because it allows me to cater the learning process to people’s individual abilities.
  30. @angelariggs_ #STPCon Virtual Compassion Change management Coaching Communication Learning from

    failure Mediation Cultural awareness Building relationships Teaching people Curiosity Core needs Leading through influence Adaptability Perspective Understanding emotions Equity
  31. @angelariggs_ #STPCon Virtual Communication is a way of transferring ideas,

    and it happens whether or not you intend it to happen.
  32. @angelariggs_ #STPCon Virtual Communication makes me a better tester because

    I have a better understanding of the ways I share and receive information.
  33. @angelariggs_ #STPCon Virtual Compassion Change management Coaching Communication Learning from

    failure Mediation Cultural awareness Building relationships Teaching people Curiosity Core needs Leading through influence Adaptability Perspective Understanding emotions Equity
  34. @angelariggs_ #STPCon Virtual Daily releases vs large feature rollouts Bug

    report vs incident response policy Exploratory testing vs end-to-end testing
  35. @angelariggs_ #STPCon Virtual Perspective makes me a better tester by

    helping me balance competing needs across timeframes, levels of effort, and impact.
  36. @angelariggs_ #STPCon Virtual Compassion Change management Attention Communication Learning from

    failure Mediation Cultural awareness Building relationships Teaching people Curiosity Core needs Leading through influence Adaptability Perspective Understanding emotions Equity
  37. @angelariggs_ #STPCon Virtual “I can’t believe you didn’t catch that

    bug” “Nice work getting that incident resolved”
  38. @angelariggs_ #STPCon Virtual Negativity bias is the idea that “negative”

    feedback or events are more impactful than neutral or positive ones.
  39. @angelariggs_ #STPCon Virtual Recall negative feedback more often Tendency to

    dwell on negative events Negative experiences register more quickly
  40. @angelariggs_ #STPCon Virtual Focus on the behaviors that you want

    to encourage. Avoid falling into a negativity bias, and be mindful of the 5:1 ratio.
  41. @angelariggs_ #STPCon Virtual Attention makes me a better tester because

    it helps me understand the impact of my interactions.
  42. @angelariggs_ #STPCon Virtual Compassion Change management Coaching Communication Learning from

    failure Mediation Cultural awareness Building relationships Teaching people Curiosity Core needs Leading through influence Adaptability Perspective Understanding emotions Equity
  43. @angelariggs_ #STPCon Virtual Compassion Change management Coaching Communication Learning from

    failure Mediation Cultural awareness Building relationships Teaching people Curiosity Core needs Leading through influence Adaptability Perspective Understanding emotions Equity
  44. @angelariggs_ #STPCon Virtual Compassion Change management Coaching Communication Learning from

    failure Mediation Cultural awareness Building relationships Teaching people Curiosity Core needs Leading through influence Adaptability Perspective Understanding emotions Equity
  45. @angelariggs_ #STPCon Virtual Compassion Change management Coaching Communication Learning from

    failure Mediation Cultural awareness Building relationships Teaching people Curiosity Core needs Leading through influence Adaptability Perspective Understanding emotions Equity