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Why is There a Marble in Your Nose?

Why is There a Marble in Your Nose?

Test Leadership Congress 2020 | How being a teacher has influenced and improved who I am as a tester.

Angela Riggs

July 30, 2020
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  1. @angelariggs_ #tmatlc2020 ☎ Disney call center agent " Elementary teacher

    Early childhood teacher $ Developer intern QA Engineer / Tester
  2. @angelariggs_ #tmatlc2020 Empathy Change management Coaching Communication Learning from failure

    Mediation Cultural awareness Building relationships Teaching people Curiosity Core needs Leading through influence Adaptability Perspective Understanding emotions Equity
  3. @angelariggs_ #tmatlc2020 Empathy Change management Coaching Communication Learning from failure

    Mediation Cultural awareness Building relationships Teaching people Curiosity Core needs Leading through influence Adaptability Perspective Understanding emotions Equity
  4. @angelariggs_ #tmatlc2020 What does this do? Who is our audience?

    How does this work? What happens if I do this?
  5. @angelariggs_ #tmatlc2020 Curiosity makes me a better tester because it

    leads me to learn & discover more about the people & systems that I work with.
  6. @angelariggs_ #tmatlc2020 Empathy Change management Coaching Communication Learning from failure

    Mediation Cultural awareness Building relationships Teaching people Curiosity Core needs Leading through influence Adaptability Perspective Understanding emotions Equity
  7. @angelariggs_ #tmatlc2020 Understanding emotions makes me a better tester because

    it allows me to work in a way that meets people’s emotional needs.
  8. @angelariggs_ #tmatlc2020 Empathy Change management Coaching Communication Learning from failure

    Mediation Cultural awareness Building relationships Teaching people Curiosity Core needs Leading through influence Adaptability Perspective Understanding emotions Equity
  9. @angelariggs_ #tmatlc2020 Empathy makes me a better tester by allowing

    me to better understand the people I’m working with and the people I’m building for.
  10. @angelariggs_ #tmatlc2020 Empathy Change management Coaching Communication Learning from failure

    Mediation Cultural awareness Building relationships Teaching people Curiosity Core needs Leading through influence Adaptability Perspective Understanding emotions Equity
  11. @angelariggs_ #tmatlc2020 Asking an engineer to adjust their code ✅

    Director approval on a policy update Trying out a team process change
  12. @angelariggs_ #tmatlc2020 Empathy Change management Coaching Communication Learning from failure

    Mediation Cultural awareness Building relationships Teaching people Curiosity Core needs Leading through influence Adaptability Perspective Understanding emotions Equity
  13. @angelariggs_ #tmatlc2020 We learn, retain knowledge, and improve the most

    when we succeed at something that challenges us.
  14. @angelariggs_ #tmatlc2020 Teaching people makes me a better tester because

    it allows me to cater the learning process to people’s individual abilities.
  15. @angelariggs_ #tmatlc2020 Empathy Change management Coaching Communication Learning from failure

    Mediation Cultural awareness Building relationships Teaching people Curiosity Core needs Leading through influence Adaptability Perspective Understanding emotions Equity
  16. @angelariggs_ #tmatlc2020 Communication makes me a better tester because I

    have more awareness and control over the ways I share and receive information.
  17. @angelariggs_ #tmatlc2020 Empathy Change management Coaching Communication Learning from failure

    Mediation Cultural awareness Building relationships Teaching people Curiosity Core needs Leading through influence Adaptability Perspective Understanding emotions Equity
  18. @angelariggs_ #tmatlc2020 Daily releases vs large feature rollouts Bug report

    vs incident response policy Exploratory testing vs end-to-end testing
  19. @angelariggs_ #tmatlc2020 Perspective makes me a better tester by helping

    me balance competing needs across timeframes, levels of effort, and impact.
  20. @angelariggs_ #tmatlc2020 Empathy Change management Attention Communication Learning from failure

    Mediation Cultural awareness Building relationships Teaching people Curiosity Core needs Leading through influence Adaptability Perspective Understanding emotions Equity
  21. @angelariggs_ #tmatlc2020 “I can’t believe you didn’t catch that bug”

    “Nice work on getting that incident resolved”
  22. @angelariggs_ #tmatlc2020 Negativity bias is the idea that “negative” feedback

    or events are more impactful than neutral or positive ones.
  23. @angelariggs_ #tmatlc2020 Recall negative feedback more often Tendency to dwell

    on negative events Negative experiences register more quickly
  24. @angelariggs_ #tmatlc2020 Focus on the behaviors that you want to

    encourage. Avoid falling into a negativity bias, and be mindful of the 5:1 ratio.
  25. @angelariggs_ #tmatlc2020 Attention makes me a better tester because it

    helps me understand the impact of my interactions.
  26. @angelariggs_ #tmatlc2020 Empathy Change management Coaching Communication Learning from failure

    Mediation Cultural awareness Building relationships Teaching people Curiosity Core needs Leading through influence Adaptability Perspective Understanding emotions Equity
  27. @angelariggs_ #tmatlc2020 Empathy Change management Coaching Communication Learning from failure

    Mediation Cultural awareness Building relationships Teaching people Curiosity Core needs Leading through influence Adaptability Perspective Understanding emotions Equity
  28. @angelariggs_ #tmatlc2020 Empathy Change management Coaching Communication Learning from failure

    Mediation Cultural awareness Building relationships Teaching people Curiosity Core needs Leading through influence Adaptability Perspective Understanding emotions Equity
  29. @angelariggs_ #tmatlc2020 Empathy Change management Coaching Communication Learning from failure

    Mediation Cultural awareness Building relationships Teaching people Curiosity Core needs Leading through influence Adaptability Perspective Understanding emotions Equity
  30. @angelariggs_ #tmatlc2020 Empathy Change management Coaching Communication Learning from failure

    Mediation Cultural awareness Building relationships Teaching people Curiosity Core needs Leading through influence Adaptability Perspective Understanding emotions Equity
  31. @angelariggs_ #tmatlc2020 Empathy Change management Coaching Communication Learning from failure

    Mediation Cultural awareness Building relationships Teaching people Curiosity Core needs Leading through influence Adaptability Perspective Understanding emotions Equity