apidays London 2022 - Creating a high performing API Product Team, Ryan Clifford, Fiserv

apidays London 2022 - The Path from Open Banking to Embedded Finance
October 26 & 27, 2022

Creating a high performing API Product Team
Ryan Clifford, API Product Lead at Fiserv
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Transcript

1. 1 © 2022 Fiserv, Inc. or its affiliates. | FISERV PUBLIC Recognized by Fast Company World’s Most Innovative Companies 2022 Crea%ng a high performing API product team h"ps://fiserv.dev/ October 2022
2. 2022 SERIES OF EVENTS New York JULY (HYBRID) Australia SEPTEMBER (HYBRID) Singapore APRIL (VIRTUAL) Helsinki & North MARCH (VIRTUAL) Paris DECEMBER (HYBRID) London OCTOBER (HYBRID) Hong Kong AUGUST (VIRTUAL) JUNE (VIRTUAL) India MAY (VIRTUAL) APRIL (VIRTUAL) Dubai & Middle East JUNE (VIRTUAL) Check out our API Conferences www.a pida ys .globa l Want to talk at one of our conferences? apidays.typeform.com/to/ILJeAaV8
3. 2 © 2022 Fiserv, Inc. or its affiliates. | FISERV PUBLIC Recognized by Fast Company World’s Most Innova6ve Companies 2022 About me Ryan Clifford API Product Lead @ Fiserv Visit our developer pla/orm at fiserv.dev
4. 3 © 2022 Fiserv, Inc. or its affiliates. | FISERV PUBLIC Recognized by Fast Company World’s Most Innovative Companies 2022 We are one of the largest merchant acquirers globally enabling payment processing for instore and online payments Nearly 6M merchants Nearly 10k FI clients Over 12k transacBons per second
5. 4 © 2022 Fiserv, Inc. or its affiliates. | FISERV PUBLIC Recognized by Fast Company World’s Most Innova6ve Companies 2022 Let’s start with a story…
6. 5 © 2022 Fiserv, Inc. or its affiliates. | FISERV PUBLIC Recognized by Fast Company World’s Most Innovative Companies 2022 👏 Lots of clients using our technology 😕 But limited and inconsistent APIs 😭 And lacked a developer experience At the beginning we had:
7. 6 © 2022 Fiserv, Inc. or its affiliates. | FISERV PUBLIC Recognized by Fast Company World’s Most Innova6ve Companies 2022 👏 SBll lots of clients using our technology 💪 But using our excellent APIs 🥳 With a vastly enhanced developer experience Now we have:
8. 7 © 2022 Fiserv, Inc. or its affiliates. | FISERV PUBLIC Recognized by Fast Company World’s Most Innovative Companies 2022 ⛓ Complete exposure of our value chain via API + 🌟 New developer experiences to come (some in beta) 📈 Scale the API-first mindset to the organisaBon What’s next:
9. 8 © 2022 Fiserv, Inc. or its affiliates. | FISERV PUBLIC Recognized by Fast Company World’s Most Innova6ve Companies 2022 Let me explain that journey but with an art metaphor…
10. 9 © 2022 Fiserv, Inc. or its affiliates. | FISERV PUBLIC Recognized by Fast Company World’s Most Innovative Companies 2022 At the beginning we had… The subject aka the intended API Each domains interpreta%on of the API
11. 10 © 2022 Fiserv, Inc. or its affiliates. | FISERV PUBLIC Recognized by Fast Company World’s Most Innova6ve Companies 2022 Then we introduced some standards… The subject aka the intended API standards Each domains started to get be@er, but API behaviours s%ll varied
12. 11 © 2022 Fiserv, Inc. or its affiliates. | FISERV PUBLIC Recognized by Fast Company World’s Most Innovative Companies 2022 So, we created a central API product team… The API standards Linking central API PMs with domains it started to feel like the same ar%st is doing all the APIs – consistency in style and behaviour
13. 12 © 2022 Fiserv, Inc. or its affiliates. | FISERV PUBLIC Recognized by Fast Company World’s Most Innova6ve Companies 2022 Next is scaling… Paint by numbers + tutorial + instructor
14. 13 © 2022 Fiserv, Inc. or its affiliates. | FISERV PUBLIC Recognized by Fast Company World’s Most Innovative Companies 2022 10 acBonable takeaways to implement Design Building Launching Lifecycle Mgmt
15. 14 © 2022 Fiserv, Inc. or its affiliates. | FISERV PUBLIC Recognized by Fast Company World’s Most Innova6ve Companies 2022 Design Building Launching Lifecycle Mgmt 1. Early and continued client validation at the design stage and beyond – both OAS and UI
16. 15 © 2022 Fiserv, Inc. or its affiliates. | FISERV PUBLIC Recognized by Fast Company World’s Most Innova6ve Companies 2022 Design Building Launching Lifecycle Mgmt 2. API design roasts reviews with the team
17. 16 © 2022 Fiserv, Inc. or its affiliates. | FISERV PUBLIC Recognized by Fast Company World’s Most Innova6ve Companies 2022 Design Building Launching Lifecycle Mgmt 3. Design-first approach – holisBc consistency in OAS maXers
18. 17 © 2022 Fiserv, Inc. or its affiliates. | FISERV PUBLIC Recognized by Fast Company World’s Most Innova6ve Companies 2022 Design Building Launching Lifecycle Mgmt 4. CreaBve and pragmaBc ways to deliver sandbox experiences
19. 18 © 2022 Fiserv, Inc. or its affiliates. | FISERV PUBLIC Recognized by Fast Company World’s Most Innova6ve Companies 2022 Design Building Launching Lifecycle Mgmt 5. Shared flows and great OAS to uBlise code generators and policies like OAS validaBon in our gateway
20. 19 © 2022 Fiserv, Inc. or its affiliates. | FISERV PUBLIC Recognized by Fast Company World’s Most Innovative Companies 2022 Design Building Launching Lifecycle Mgmt 6. Bring personality to the API product!
21. 20 © 2022 Fiserv, Inc. or its affiliates. | FISERV PUBLIC Recognized by Fast Company World’s Most Innova6ve Companies 2022 Design Building Launching Lifecycle Mgmt 7. Treat your API like a product in its own right! • Try it out feature • Demos • Continuous feedback • Collateral beyond documentation – articles, videos, inspiration • Sales enablement • Postman collection
22. 21 © 2022 Fiserv, Inc. or its affiliates. | FISERV PUBLIC Recognized by Fast Company World’s Most Innova6ve Companies 2022 Design Building Launching Lifecycle Mgmt 8. ConBnued and proacBve quality checks
23. 22 © 2022 Fiserv, Inc. or its affiliates. | FISERV PUBLIC Recognized by Fast Company World’s Most Innova6ve Companies 2022 Design Building Launching Lifecycle Mgmt 9. Quarterly team focus weeks
24. 23 © 2022 Fiserv, Inc. or its affiliates. | FISERV PUBLIC Recognized by Fast Company World’s Most Innova6ve Companies 2022 Design Building Launching Lifecycle Mgmt 10. Team culture • A strong aspira<on vision 🚀 • Proac<ve development and support plans • Doing the right things for individuals – pushing and figh<ng policies • Feedback is open! • Work/life balance – everyone either has a new-born 👶 or 🐶 • Do fun things! • Everyone has the right exposure to the right people • Lots of communica<on 🗣 • Flexibility 🧘 • My cheekiness, sarcasm and of course my 80’s music and film references 🎵
25. 24 © 2022 Fiserv, Inc. or its affiliates. | FISERV PUBLIC Recognized by Fast Company World’s Most Innovative Companies 2022
26. 25 © 2022 Fiserv, Inc. or its affiliates. | FISERV PUBLIC Recognized by Fast Company World’s Most Innova6ve Companies 2022 Bonus: hide easter eggs all over your developer placorm and APIs
27. 26 © 2022 Fiserv, Inc. or its affiliates. | FISERV PUBLIC Recognized by Fast Company World’s Most Innovative Companies 2022
28. 27 © 2022 Fiserv, Inc. or its affiliates. | FISERV PUBLIC Recognized by Fast Company World’s Most Innova6ve Companies 2022 Ma@ Forrest Designing high-value data models with an API-first mindset 12:05pm in the Lower River Room
29. 28 © 2022 Fiserv, Inc. or its affiliates. | FISERV PUBLIC Recognized by Fast Company World’s Most Innovative Companies 2022 Thank you! h4ps://www.linkedin.com/in/ryanjamesclifford/ ryanjames.clifford@fiserv.com Scan to connect