How to Work with People: A Guide to Playing Nicely with Others (Connectaha 2019)

@arthurdoler Arthur Doler Resources: Boring details about me are at
https://arthurdoler.com HOW TO WORK WITH PEOPLE A Guide to Playing Nicely with Others

@arthurdoler When people ask what I do I always just
tell them I solve problems

@arthurdoler You and me both, buddy

@arthurdoler What IS a team? What do they do? What
is their lifecycle? How do we make them better? When should we team? A brief agenda

@arthurdoler He doesn’t want to go in the box :c

@arthurdoler Now available in “Groat Cluster” flavor!

@arthurdoler I don’t wear hats so I can’t really judge

@arthurdoler A simple question

@arthurdoler The psychological term, not the mathematical one

@arthurdoler Forsyth, 2010

@arthurdoler Hayes, 2007; Forsyth, 2010

@arthurdoler Stewart, 2006; Sundstrom et al., 2000; Hackman, 1986

@arthurdoler ARE YOU ON A TEAM? Managers label things inaccurately?!
I am SHOCKED

@arthurdoler WHAT IF YOU’RE NOT? Remember, a team is still
a group

@arthurdoler Taylor, 2007; Krause & Wulff, 2005; McGuire, 2007

@arthurdoler Production Service Project Parallel Action Management Sundstrom, 1999; Devine,
2002

@arthurdoler Sundstrom, 1999

@arthurdoler Tuckman, 1965; Tuckman & Jensen, 1977

@arthurdoler Marks, Mathieu, & Zaccaro, 2001; Gersick, 1988

@arthurdoler Gersick, 1988; Humphrey & Aime, 2014

@arthurdoler Levi, 2017;Tekleab, Quigley, and Tesluk, 2009; Cannon-Bowers et al.,
1995; Cohen & Bailey, 1997

@arthurdoler The easiest part. Sometimes it happens on its own!

@arthurdoler Beal, Cohen, Burke, & McLendon, 2003; Mullen & Copper,
1994

@arthurdoler THERE’S NO “TYPICAL” COHESIVE GROUP Dion, 2000; Friedkin, 2004;
Siebold, 2007

@arthurdoler McKenna, 1994; Wech et al., 1998

@arthurdoler Janis, 1982

@arthurdoler The most fun part of teams

@arthurdoler Cohen & Bailey, 1997

@arthurdoler …. Where did you get that sign from?

@arthurdoler Levi, 2017

@arthurdoler DeWit, Greer, & Jehn, 2012

@arthurdoler Tekleab et al., 2009

@arthurdoler Smoke & Zajonc, 1962; O’Neill et al., 2013

@arthurdoler Cohen & Bailey, 1997; O’Neill et al., 2013

@arthurdoler Levi, 2017; Choi & Cho, 2011

@arthurdoler WE DISLIKE PEOPLE WHO ROCK THE BOAT & SLOW
US DOWN Kruglanski & Webster, 1991; Burstein & Worchel, 1962

@arthurdoler ENCOURAGING TASK CONFLICT Tjosvold et al., 2014; DeDreu &
Weingart, 2003; Ilgen, Hollenbeck, Johnson, & Jundt, 2005

@arthurdoler THERE’S USUALLY MORE THAN ONE WAY TO DO THINGS
The real secret to software, in a nutshell

@arthurdoler MANAGING BAD CONFLICT Tekleab et al., 2009; Tjosvold, 2005;
Betancourt & Blair, 1992; Ferguson & Rule, 1983; Kressel, 2000

@arthurdoler I don’t care if you laugh, this joke is
just for me

@arthurdoler Feldman, 1984; Gelfand, 2018

@arthurdoler Hawthorne, 1920

@arthurdoler ASCH, 1951 One of my favorite studies ever

@arthurdoler Asch, 1951

@arthurdoler Moscovici, 1976, 1980, 1985

@arthurdoler HOW TO CHANGE YOUR TEAM’S MIND WHEN YOU’RE IN
THE MINORITY Never an easy situation to be in

@arthurdoler Be consistent, committed, and competent Remain in good standing
Preface dissent with conformity Don’t threaten the group itself Wood et al., 1994; Clark, 1990; Levine and Russo, 1987

@arthurdoler Branscombe et al., 2002; Jetten et al., 2003; Beirnat
et al., 1998

@arthurdoler BUILD A PROCESS FOR DISSENT And write it the
heck down!

@arthurdoler Not a musical one, unfortunately

@arthurdoler CAN WE SPEED UP STORMING AND NORMING? Hackman, 1990

@arthurdoler Scholtes, 1988; Levi, 2017

@arthurdoler Pokras, 1995; Matheiu & Rapp, 2009

@arthurdoler Herrenkohl, 2004; Mathieu & Rapp, 2009

@arthurdoler There are more ways than one

@arthurdoler Beatings are not recommended

@arthurdoler “More donuts” probably isn’t right, but what can it
hurt?

@arthurdoler That thing where you actually get work done

@arthurdoler TASK BEHAVIORS AND SOCIAL BEHAVIORS Huffmeier & Hertel, 2011

@arthurdoler Huffmeier & Hertel, 2011

@arthurdoler Levi, 2017; Levi & Cadiz, 1998

@arthurdoler Levi & Cadiz, 1998

@arthurdoler TEAMS CANNOT LIVE ON TASKS ALONE Levi, 2017

@arthurdoler Young teams need a lot more Every team is
different Successful, mature, well-developed teams measure at no more than 80% Whelan, 2005; Levi, 2017

@arthurdoler Steiner, 1972

@arthurdoler Ringelmann, 1913; Steiner, 1972; Kravitz & Martin, 1986

@arthurdoler RINGELMANN, 1913 Replicated by Steiner, 1972

@arthurdoler Steiner, 1972

@arthurdoler Williams, Harkins, Latané, 1981

@arthurdoler There’s actually some good answers!

@arthurdoler Arterberry, Cain & Chopko, 2007; Harkins & Szymanski, 1987,
1988; Jackson & Latané, 1981; Haslam, 2004; Kameda et al., 1992; Kerr & Bruun, 1983

@arthurdoler Stark, Shaw, & Duffy, 2007; Honeywell-Johnson & Dickinson, 1999;
Liden et al., 2004; De Matteo, Eby, & Sundstrom, 1998

@arthurdoler Latham & Baldes, 1975; Harkins & Szymanski, 1989; Weldon,
Jess, & Pradhan, 1991

@arthurdoler HOW LONG CAN YOU SUSTAIN YOUR MAXIMUM? Gyms are
closed because of COVID, so not so long these days

@arthurdoler TEAMS NEED TIME TO CYCLE AND REST They’re called
“sprints” for a reason

@arthurdoler Cannon-Bowers et al., 1995; Cohen & Bailey, 1997

@arthurdoler Forsyth, 2010

@arthurdoler Okay, I said “synergistic”; where’s my book deal?

@arthurdoler TRIPLETT, 1898 The most Victorian study ever

@arthurdoler Triplett, 1898

@arthurdoler Cottrell, 1972

@arthurdoler TRANSACTIVE MEMORY The bane of Socrates

@arthurdoler Hollingshead, 2001; Wegner, Guiliano & Hertel, 1985

@arthurdoler If cost didn’t matter, I’d hopefully be paid a
lot more

@arthurdoler Work contains skilled activities Tasks are interdependent Team can
form a meaningful unit in the organization Feedback systems exist and are timely Jobs can be designed to balance team and individual tasks Davis & Wacker, 1987

@arthurdoler Burke, Stagl, Salas, Pierce, & Kendall, 2006

@arthurdoler Good question, random audience member!

@arthurdoler This is a very important point

@arthurdoler McGrath, Berdahl, & Arrow, 1995; Jackson & Ruderman, 1995

@arthurdoler It doesn’t hurt, it just doesn’t help otherwise

@arthurdoler You think it’d be easier to get developers to
share their opinions…

@arthurdoler Gigone & Hastie, 1997

@arthurdoler RESIST YOUR INITIAL PREFERENCE: ADVOCATE FOR POSITIONS Greitemeyer et
al., 2006

@arthurdoler Larson, Foster-Fishman & Keys, 1994; Winquist & Larson, 1998

@arthurdoler DeDreu & Weingart, 2003; Edmondson & Lei, 2014

@arthurdoler FAILURE IS OPPORTUNITY FOR LEARNING You could argue it’s
the ONLY way to learn

@arthurdoler Quoidbach & Hansenne, 2009; Druskat & Wolff, 2001

@arthurdoler The several million dollar question

@arthurdoler Clear direction and goals Leadership that can manage relations
inside and outside the team Complex, important, challenging tasks Accountability for the tasks and rewards for completion A supportive organization that offers autonomy Hackman, 1987

@arthurdoler DIVERSITY DIVERSITY DIVERSITY DIVERSITY Mannix & Neale, 2005

@arthurdoler Ellis, Carett, Anseel, & Lievens, 2014; Villado & Winifred,
2013

@arthurdoler Hirschfeld, Jordon, Field, Giles, & Armenakis, 2006; Mohammed, Ferzandi,
& Hamilton, 2010

@arthurdoler Ellis, Carett, Anseel, & Lievens, 2014; Villado & Winifred,
2013; Dyer, Dyer, & Dyer, 2007

@arthurdoler Smith-Jentsch et al., 2008; West, 2004

@arthurdoler Don’t worry, I agree with you

@arthurdoler WHAT YOU CAN DO Here’s some takeaways!

@arthurdoler If you happen to be one

@arthurdoler Speed up your storming and norming by explicitly working
to build your team norms and processes Build team cohesion by helping to isolate the team physically Know when to use teams If you use teams, give them their autonomy Do that last one especially

@arthurdoler Nondescript leader-y goodness

@arthurdoler Be aware of your team’s stage and advocate for
taking the time to intentionally engage with that stage Advocate for diversity wherever you can Advocate for more feedback and reflexivity wherever you can Basically just advocate a lot

@arthurdoler Since you can’t be anybody else…

@arthurdoler Know how to shift the group’s mind if you’re
in the minority Build cohesion through taking time to socialize and encourage each other Normalize the importance of social behaviors by performing them This is work, and it’s meaningful work!

@arthurdoler Getting’ the heck out of here!

@arthurdoler Arthur Doler My website is probably still https://arthurdoler.com Resources:
http://bit.ly/art-teamwork

How to Work with People: A Guide to Playing Nic...

How to Work with People: A Guide to Playing Nicely with Others (Connectaha 2019)

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