Community: More Than Just a Discussion Board – A Lifeline (SLATE Conference 2011)

Blackboard and other learning management systems provide an amazing opportunity for faculty to deliver and transform curriculum, as well as for students to learn in exciting new ways. In Digital Media Services at Loyola University Chicago, we’re transforming our use of a Blackboard community to provide new hire training and assessment, as well as ongoing professional development to over 65 student workers. Through the use of Adobe Connect Pro, Blackboard and other open-source systems we will identify the tools and utilities, as well as best practices for developing an in-house training plan for new incoming staff. Participants will leave the session with a toolkit of materials for implementing a training program and ask questions for “next steps.”

Transcript

1. Friday, October 14, 2011 COMMUNITY… Nick Liberatore Digital Media Specialist Adam Smeets Manager, Digital Media Services Jared Thomas Student Technology Specialist To participate online during this session or to download additional resources, please visit: https://connect.luc.edu/slate2011 MORE THAN JUST A DISCUSSION BOARD A LIFELINE TO BUILDING A STAFF Thoughts? Thank you for attending today’s session. Please be e sure to complete the session evaluation located at the rear of the room. Questions? Join us online for an interactive session for discussion and a collaboration by visiting https://connect.luc.edu/slate2011 and entering as a “Guest” user. Come on in! Searching? To find out more information about Digital Media Services please visit our website at http://www.luc.edu/digitalmedia.
2. !   Interactive Session Information !   About Loyola University Chicago !   Institutional Support for Digital Media !   Advisor Training Transitions at Loyola !   Tools and Techniques for Delivery !   Recommendations for Your Environment !   Questions & Answers AGENDA   COMMUNITY…   Digital Media Services LOYOLA UNIVERSITY CHICAGO To participate online during this session or to download additional resources, please visit: https://connect.luc.edu/slate2011 MORE THAN JUST A DISCUSSION BOARD A LIFELINE TO BUILDING A STAFF 2
3. GET CONNECTED WITH THIS SESSION 3 To encourage the use of green resources, all materials, including this presentation, are available online. To participate online during this session or to download additional resources from your laptop, please visit: https://connect.luc.edu/slate2011 Digital Media Services LOYOLA UNIVERSITY CHICAGO To participate online during this session or to download additional resources, please visit: https://connect.luc.edu/slate2011
4. GET CONNECTED WITH THIS SESSION 4 Digital Media Services LOYOLA UNIVERSITY CHICAGO To participate online during this session or to download additional resources, please visit: https://connect.luc.edu/slate2011 For Android, iOS and Blackberry users, Adobe Connect applications are available in your respective App Store or Marketplace.
5. ABOUT LOYOLA UNIVERSITY CHICAGO With students from 50 states and territories, and 82 countries. 16,000+ Total Enrollment 97% of faculty members hold terminal degrees in their respective fields. 650+ Faculty / 1500+ Staff 15:1 Student to Faculty Ratio 95% of our classrooms feature technology resources for faculty and students. 225+ Classrooms With just over 40% of computers in public computing spaces. 2,000+ Workstations LOYOLA UNIVERSITY CHICAGO To participate online during this session or to download additional resources, please visit: https://connect.luc.edu/slate2011 Jesuit Colleges and Universities, founded in 1870 as St. Ignatius College. One of 28…. 5 Greater than 32 % of classes with fewer than 20 students. Digital Media Services
6. ABOUT DIGITAL MEDIA SERVICES LOYOLA UNIVERSITY CHICAGO To participate online during this session or to download additional resources, please visit: https://connect.luc.edu/slate2011 6 62 students Representing a large demographic of majors, standing and interests. Digital Media Advisors Maintained, Including: cleaning, troubleshooting and user support. 1500+ Workstations During the academic year, we provide between 5 and 10 information sessions a week to learn a new technology or software skill. Short Courses and Workshops Annually, we provide greater than 15,000 consultations for assistance with projects and digital media. 1:1 Consultations 2 DML’s featuring advanced editing workstations and professional equipment. Digital Media Labs With over $600,000 in equipment available for loan at no charge to students, faculty and staff. Equipment Loan Program A UNIT OF INFORMATION TECHNOLOGY SERVICES Digital Media Services
7. DIGITAL MEDIA AT LOYOLA LOYOLA UNIVERSITY CHICAGO To participate online during this session or to download additional resources, please visit: https://connect.luc.edu/slate2011 7 NEW HORIZONS AND COMMUNITY INTEGRATION Digital Media Services Faculty Staff Students Alumni Guests
8. To participate online during this session or to download additional resources, please visit: https://connect.luc.edu/slate2011 Large Installation Labs Specialty Computing Sites Removal of Specialty Sites Mobile Labs Digital Media Labs What’s Next…? LAB DEPLOYMENTS OVER THE YEARS FUSION OF EXPECTATIONS AND PERCEIVED NEED BY STUDENTS LOYOLA UNIVERSITY CHICAGO Digital Media Services
9. To participate online during this session or to download additional resources, please visit: https://connect.luc.edu/slate2011 LARGE INSTALLATION LABS 9 LOYOLA UNIVERSITY CHICAGO Digital Media Services
10. To participate online during this session or to download additional resources, please visit: https://connect.luc.edu/slate2011 SPECIALTY COMPUTING SITES 10 REQUESTS FOR “ON-THE-GO” AND EASY ACCESS TO COMPUTING LOYOLA UNIVERSITY CHICAGO Digital Media Services
11. To participate online during this session or to download additional resources, please visit: https://connect.luc.edu/slate2011 “ROAMING LABS” 11 ACKNOWLEDGMENT OF THE CHANGING LANDSCAPE LOYOLA UNIVERSITY CHICAGO Digital Media Services
12. To participate online during this session or to download additional resources, please visit: https://connect.luc.edu/slate2011 DIGITAL MEDIA LABS 12 LOYOLA UNIVERSITY CHICAGO Digital Media Services
13. 0 2500 5000 7500 10000 12500 15000 17500 20000 22500 25000 27500 30000 32500 35000 37500 40000 42500 45000 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 Total Logins by Users Week Number in the Academic Year Login Counts at Multimedia and Digital Media Lab Workstations at Loyola University Chicago 2006  to  2007   2007  to  2008   2008  to  2009   2009  to  2010   2010  to  2011   Academic Semesters Fiscal Year To participate online during this session or to download additional resources, please visit: https://connect.luc.edu/slate2011 LOOKING TO OUR USERS 13 LOYOLA UNIVERSITY CHICAGO Digital Media Services
14. Student Concerns Expensive Software & Hardware Increased Mobile Connection Early Adopters Increased Demand & Access Access to Printing Resources Changing “Lab” Expectations Convenience Inclusion of Fees To participate online during this session or to download additional resources, please visit: https://connect.luc.edu/slate2011 WHERE ARE WE TODAY? 14 “Thank  you  for  providing  such  an   array  of  technologies  for  my  use.  If  it   weren't  for  the  IT  labs,  Digital  Media   Lab,  and  your  services  I  wouldn't  be   able  to  create,  ideate,  or  complete   assigned  projects.”     -­‐-­‐  A  Loyola  Student       LOYOLA UNIVERSITY CHICAGO Digital Media Services
15. To participate online during this session or to download additional resources, please visit: https://connect.luc.edu/slate2011 WHERE ARE WE TODAY? 15 IT/IS Concerns Expensive Software Steady Updates & “Always On” Multi- Modal Learning Scope & Volume Umbrella Cloud & VM Resources Changing Lab Definitions Full-Time Staffing Needs & Budget Increased Security Concerns “We  need  more  cameras  (sEll  and   video)  and  more  computers  with  the   programs  necessary  for  work  to  be   completed.”     -­‐-­‐  A  Loyola  Student       LOYOLA UNIVERSITY CHICAGO Digital Media Services
16. To participate online during this session or to download additional resources, please visit: https://connect.luc.edu/slate2011 DIGITAL MEDIA ADVISORS 16 Digital Media Advisors provide equipment loan and direct support on professional media applications – including support services such as poster printing and lab maintenance. We moved to an online training model using Adobe Connect which saved thousands in labor this semester. !   IT has altered a number of it’s communication approaches to “reach” it’s staff, as well as providing new ways to collaborate as a staff. LOYOLA UNIVERSITY CHICAGO Digital Media Services
17. To participate online during this session or to download additional resources, please visit: https://connect.luc.edu/slate2011 Large Installation Labs Specialty Computing Sites Removal of Specialty Sites Mobile Labs Digital Media Labs What’s Next…? LAB DEPLOYMENTS OVER THE YEARS FUSION OF EXPECTATIONS AND PERCEIVED NEED BY STUDENTS LOYOLA UNIVERSITY CHICAGO Digital Media Services
18. To participate online during this session or to download additional resources, please visit: https://connect.luc.edu/slate2011 In-Person Training Deliverables TRAINING METHODS OVER THE YEARS FUSION OF EXPECTATIONS AND PERCEIVED NEED BY STUDENTS LOYOLA UNIVERSITY CHICAGO Digital Media Services
19. To participate online during this session or to download additional resources, please visit: https://connect.luc.edu/slate2011 19 Students identified that they need training in the use of technology. !   57% of the 36, 950 respondents indicated neutral or less than favorable that IT or their instructors provided adequate technology training in their courses. Social networking has infiltrated nearly 95% of all respondents. !   IT has altered a number of it’s communication approaches to “reach” it’s students, as well as providing new ways to collaborate in courses. Increasing numbers of students are participating in online courses. !   Nearly 50% of students felt that IT resources were not always available when needed, leading to apprehension with technology. OBSERVATIONS   GUIDING  IT  LEADERSHIP   ECAR Study of Undergraduate Students and Information Technology 2010, EDUCAUSE LOYOLA UNIVERSITY CHICAGO Digital Media Services
20. To participate online during this session or to download additional resources, please visit: https://connect.luc.edu/slate2011 20 OBSERVATIONS   GUIDING  IT  LEADERSHIP   ECAR Study of Undergraduate Students and Information Technology 2010, EDUCAUSE Seniors (N = 15,586) Freshman (N = 12,408) All Students (N = 36,950) Used by Many Students Presentation Software (PowerPoint, etc) 73.4% 68.7% 69.7% Course or LMS 70.9% 61.4% 66.5% Spreadsheets (Excel, etc) 52.0% 36.5% 44.9% Used by Few Students E-Books or E-Textbooks 23.3% 26.3% 24.2% Course Lecture Podcasts / Videos 18.6% 16.8% 18.1% Graphics Software (Photoshop, Flash, etc) 17.6% 11.0% 14.7% Video Creation Software (iMovie, Final Cut) 8.0% 7.1% 7.2% Audio Creation Software (Audacity, etc) 6.0% 5.5% 5.5% LOYOLA UNIVERSITY CHICAGO Digital Media Services
21. To participate online during this session or to download additional resources, please visit: https://connect.luc.edu/slate2011 TECHNOLOGY AND CURRICULUM 21 Consulta1on   with  Faculty   Development   of  a   Technology   Training  Plan   Provide  In-­‐ Class  or  On-­‐ Site  Training   Students  Loan   Equipment  or   Use  Labs   Wrap-­‐Up   Mee1ng  for   Feedback  and   Reflec1on   Our student Digital Media Advisors and full-time staff to work directly with students, faculty and staff. LOYOLA UNIVERSITY CHICAGO Digital Media Services
22. To participate online during this session or to download additional resources, please visit: https://connect.luc.edu/slate2011 DIGITAL MEDIA STAFF TRAINING 22 LOYOLA UNIVERSITY CHICAGO Digital Media Services
23. •  Increased growth and partnerships across campus •  Continued support University Initiatives (i.e. Flash Streaming, Online Learning) •  Outreach to academic departments for workshops and training sessions •  Continued outreach to student groups and colleges for poster printing •  Summer Outreach Programs and Equipment Loans •  Surveying clients and continued education to our partners •  Continue to try, try, try... •  Avoid using the phrase, “We don’t support __________.” •  Prepare, when possible, for the changing environment •  Attempt, when possible, to lead the changing environment To participate online during this session or to download additional resources, please visit: https://connect.luc.edu/slate2011 WHERE ARE WE GOING? 23 LOYOLA UNIVERSITY CHICAGO Digital Media Services
24. GET IN TOUCH WITH DIGITAL MEDIA SERVICES Develop,  Discover,  Innovate   Address:   1032  West  Sheridan  Road   Informa1on  Commons  –  Room  113   Chicago,  IL  60660     Web:   hTp://www.luc.edu/digitalmedia     Email:   digitalmediaservices@luc.edu   Digital  Media  Services  (DMS)  manages  and  maintains   a  number  of  mul1media  and  digital  media  computer   labs,  as  well  as  services,  across  both  the  Lake  Shore   and   Water   Tower   campuses.   Our   Mul1media   and   Digital   Media   Labs   feature   advanced   mul1media   worksta1ons   and   a   host   of   other   professional   equipment,   including   an   Equipment   Loan   Program,   that   we   are   excited   to   share   with   the   Loyola   community.  In  addi1on  to  lab  loca1ons  and  services,   DMS   develops,   designs   and   supports   a   number   of   web-­‐based   applica1ons,   including   Adobe   Connect,   MyITS,  TechConnect  and  many  others.   To participate online during this session or to download additional resources, please visit: https://connect.luc.edu/slate2011 24 LOYOLA UNIVERSITY CHICAGO Digital Media Services