運用チームやサービスデスクの業務効率をAIで強化 / AIOps with Jira Sevice Management 20241120

2024年11月20日(水)に実施されたアトラシアン主催のWebセミナー『運用チームやサービスデスクの業務効率をAIで強化：Jira Service Managementの最新機能を紹介』で使用されたスライドです。

本ウェビナーでは、最新の AI イノベーションを備えた Jira Service Management を使って、運用チームやサービスデスクの効率を向上させる方法を、機能の紹介とともに詳しく解説しています。

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https://go.atlassian.com/y6zynt

Transcript

1. ӡ༻νʔϜ΍αʔϏ εσεΫͷۀ຿ޮ཰ ΛAIͰڧԽ Jira Service Managementͷ ࠷৽ػೳΛ঺հ ΞτϥγΞϯגࣜձࣾ
   ιϦϡʔγϣϯΤϯδχΞ
   Տ੢
   ༔ࢤ
2. ࢿྉͷهࡌ಺༰͸ɺ৘ใఏڙͷΈΛ໨తͱ͠ɺ౰ࣾͷҰൠతͳ੡඼ͷํ޲ੑΛ ࣔ͢΋ͷͰ͢ɻ͜Ε͸ɺ͍͔ͳΔࢿྉɺίʔυɺ·ͨ͸ػೳΛఏڙ͢Δ͜ͱΛ ໿ଋ͢Δ΋ͷͰ͸ͳ͘ɺߪೖܾఆͷࡍʹґڌ͢΂͖΋ͷͰ͸͋Γ·ͤΜɻ ঺հ͞ΕΔػೳ΍։ൃɺϦϦʔεɺ͓ΑͼλΠϛϯά͸ɺΞτϥγΞϯͷࡋྔ ʹΑΓܾఆ͞Εɺมߋ͞ΕΔՄೳੑ͕͋Γ·͢ɻ
3. ͸͡Ίʹ w ࣭͝໰͸2"ύωϧΑΓૹ৴͍ͩ͘͞ɻ
   
   ૹ৴಺༰͸εϐʔΧʔͷΈʹදࣔ͞Ε· ͢ɻ
   w ϦιʔεϦετͰ͸ؔ࿈ࢿྉͷμ΢ϯϩʔ υ΍ؔ࿈ϖʔδ΁ͷΞΫηε͕Ͱ͖·͢ɻ
   w ϦΞΫγϣϯϘλϯΛ׆༻͍ͩ͘͞ɻ
   w ຊηϛφʔͷϨίʔσΟϯά͸ޙ΄Ͳڞ༗ ͍͖ͤͯͨͩ͞·͢ɻ
   w ऴྃޙ͸Ξϯέʔτʹ͝ڠྗ͍ͩ͘͞ɻ 2"
   ύωϧ ϓϨθϯςʔγϣϯ
   දࣔΤϦΞ Ϧιʔε
   Ϧετ
4. ೥
   γυχʔͰ૑ۀ ͔ࠃҎ্
   Ͱಋೖ ސ٬਺
   ສࣾҎ্ ೥
   ԣ඿ʹ೔ຊ๏ਓઃཱ
   Gartner: 2023/2024 Magic Quadrant for DevOps Platforms Forrester: 2023 Wave for Enterprise Service Management ۀքϦʔμʔ
5. Unleash the potential of every team ͋ΒΏΔνʔϜͷՄೳੑΛղ͖์ͭ
6. Atlassianͷ System of Work ςΫϊϩδʔओಋͷ૊৫͕Ͳ͏ಇ͘
   ΂͖͔ɺ୯ಠͰ͸ෆՄೳͳΠϯύΫτ Λىͨ͜͢ΊʹɺςΫϊϩδʔνʔϜ ͱϏδωενʔϜ͕Ͳ͏࿈ܞ͢΂͖͔ ʹؔ͢Δɹཧ೦
   
7. System of WorkΛߏ੒͢Δ੡඼܈
9. Jira Service Managementͷ͓٬༷
10. 2022 Magic QuadrantTM for ITSM Platforms 2023 WaveTM for Enterprise Service Management 2023 Magic QuadrantTM for DevOps Platforms Ϧʔμʔ Ϧʔμʔ 2024 Magic QuadrantTM for DevOps Platforms
11. Ϗϧυ ؂ࢹ &Ξϥʔτ ։ൃ νʔϜ Ϗδωε νʔϜ ITӡ༻ νʔϜ ௐࠪ&ରԠ ࠷దԽ ϦΫΤετ ηϧϑαʔϒ Ξηοτ؅ ཧ ෼ੳ &༏ઌॱҐ෇͚ ճ౴ &αϙʔτ ධՁ&վળ φϨοδ؅ཧ σϓϩΠ มߋ औΓࠐΈ &ৼΓ෼͚ ༏ઌॱҐ෇͚ &όοΫϩά ܭը ղܾ&෮چ ֶश&վળ ߏ੒؅ཧ ։ൃɺITӡ༻ɺϏδωενʔϜΛܨ͙ϋΠϕϩγςΟαʔϏεϚωδϝϯτ
12. Ϗϧυ ؂ࢹ &Ξϥʔτ ։ൃ νʔϜ Ϗδωε νʔϜ ITӡ༻ νʔϜ ௐࠪ&ରԠ ࠷దԽ ϦΫΤετ ηϧϑαʔϒ Ξηοτ؅ ཧ ෼ੳ &༏ઌॱҐ෇͚ ճ౴ &αϙʔτ ධՁ&վળ φϨοδ؅ཧ σϓϩΠ มߋ औΓࠐΈ &ৼΓ෼͚ ༏ઌॱҐ෇͚ &όοΫϩά ܭը ղܾ&෮چ ֶश&վળ ߏ੒؅ཧ ։ൃɺITӡ༻ɺϏδωενʔϜΛܨ͙ϋΠϕϩγςΟαʔϏεϚωδϝϯτ
13. Πϯγσϯτ؅ཧϨϙʔτ 2024೥൛ ճ౴ऀ ➔ 500 ໊ͷճ౴ ➔ ϑϧλΠϜͷैۀһ ➔ ιϑτ΢ΣΞ։ൃऀ·ͨ͸IT৬຿ऀ ➔ DevOpsΛ࣮ફ͢Δ૊৫ʹबۀ ➔ ϚωʔδϟʔҎ্ͷ৬Ґ ➔ 101໊Ҏ্ͷاۀʹۈ຿
14. Πϯγσϯτ؅ཧʹ͓͚Δ࠷େͷ೰Έ ITΠϯϑϥΛԣஅͨ͠Մࢹੑͷܽ೗ ෦໳Λӽ͑ͨ࿈ܞͷෆ଍ ΠϯγσϯτରԠʹ͓͚Δ ίϯςΫετͷܽམ
15. Πϯγσϯτͷղܾ ΠϯγσϯτͷࠜຊݪҼͷ೺Ѳ ࣾ಺ʹ͓͚Δ࿈ܞ ૣٸʹվળ͕ඞཁͳྖҬ
16. σʔλͷՄࢹੑ νʔϜͷίϥϘϨʔγϣϯ ෦໳Λӽ͑ͨ࿈ܞͷෆ଍ ؔ܎ऀͱͷ࿈ܞ ΠϯγσϯτͷࠜຊݪҼͷ೺Ѳ ίϯςΫετͷܽམ υΩϡϝϯτͷܽ೗
17. ιʔε: IDC, ITIC x = 1೥͋ͨΓ ܭը֎ͷఀࢭ߹ܭ࣌ؒ ܭը֎ͷμ΢ϯλΠϜʹΑΔ 1೥ؒͷฏۉతͳଛֹࣦ 1෼͋ͨΓ ఀࢭ࣌ؒʹΑΔଛࣦ ࣌ؒ
18. ৽͍͠έΠύϏϦςΟ ඇߏ଄Խσʔλͷ ෼ੳ AIOps͸ɺϏοάσʔλͱػցֶशΛ ૊Έ߹ΘͤɺΠϕϯτ૬ؔɺҟৗݕ ஌ɺҼՌؔ܎ͷಛఆͳͲͷITӡ༻ϓϩ ηεΛࣗಈԽ͠·͢ɻ GARTNER ੜ੒ AI ༷ʑͳ෼໺΁ͷల։ ϛογϣϯΫϦςΟΧϧ ͳۀ຿΁ͷ׆༻ ຽओԽ ୭΋͕AIʹ ΞΫηεͰ͖ΔΑ͏ʹ
19. AI Self Service "*
    0QT
    έΠύϏϦςΟ
    JO
    +JSB
    4FSWJDF
    .BOBHFNFOU
20. ΞτϥγΞϯͷAI Opsͷߟ͑ํ ղܾ ݕ஌ ༧๷ ͓٬༷ͷ໰୊ʹͳΔલʹ Ξϥʔτ͔Β જࡏతͳΠϯγσϯτΛݕ஌ Πϯγσϯτ͕ൃੜͨ͠৔߹͸ ਝ଎ͳ՝୊ղܾΛαϙʔτ աڈͷࣄ৅͔Βֶͼɺ༧๷͢Δ ͜ͱͰকདྷͷΠϯγσϯτൃੜ ֬཰Λܰݮ ฏۉݕग़࣌ؒ (MTTD) ฏۉղܾ࣌ؒ (MTTR) αʔϏεఀࢭ࣌ؒ
21. Warning: Checkout failed Warning: Checkout failed Warning: Checkout failed Warning: Checkout failed Warning: Checkout failed Warning: Checkout failed Warning: Checkout failed ning: Checkout failed Warni Warning: Checkout failed Warning: Checkout failed Warning: Ch Warning: Server crash Warning: Checkout failed Warning: Checkout failed Warning: Checkout failed Warning: Checkout failed Warning: Checkout failed Warning: Checkout failed Warning: Checkout failed Warning: Checkout failed Warning: Checkout failed Warning: Server crash Warning: Checkout failed Warning: Checkout failed Warning: Checkout failed Warning: Checkout failed
22. Hang in there!
23. ΠϯγσϯτλΠϜϥΠϯ࡞੒ PIR࡞੒ AI Opsͷ׆༻ in Jira Service Management Ξϥʔτάϧʔϐϯά ಎ࡯ͱਪ঑ Πϯγσϯτνϟοτཁ໿ RovoʹΑΔΦϖϨʔγϣϯαϙʔτ ࣗಈԽʹΑΔΞϥʔτղܾ
24. JIRA SERVICE MANAGEMENT | AIʹΑΔΞϥʔτάϧʔϐϯά
25. JIRA SERVICE MANAGEMENT | AIʹΑΔಎ࡯ͱਪ঑
26. JIRA SERVICE MANAGEMENT | ࣗಈԽʹΑΔΞϥʔτղܾ
27. JIRA SERVICE MANAGEMENT | ROVOʹΑΔΦϖϨʔγϣϯαϙʔτ
28. JIRA SERVICE MANAGEMENT | ROVOʹΑΔΦϖϨʔγϣϯαϙʔτ
29. JIRA SERVICE MANAGEMENT | ROVOʹΑΔΦϖϨʔγϣϯαϙʔτ
30. JIRA SERVICE MANAGEMENT | ROVOʹΑΔΦϖϨʔγϣϯαϙʔτ
31. JIRA SERVICE MANAGEMENT | AIʹΑΔΠϯγσϯτνϟοτཁ໿
32. JIRA SERVICE MANAGEMENT | AIʹΑΔΠϯγσϯτλΠϜϥΠϯ࡞੒
33. JIRA SERVICE MANAGEMENT | AIʹΑΔΠϯγσϯτλΠϜϥΠϯ࡞੒
34. JIRA SERVICE MANAGEMENT | AIʹΑΔPIR࡞੒
35. ΠϯγσϯτλΠϜϥΠϯ࡞੒ PIR࡞੒ AI Opsͷ׆༻ in Jira Service Management Ξϥʔτάϧʔϐϯά ಎ࡯ͱਪ঑ Πϯγσϯτνϟοτཁ໿ RovoʹΑΔΦϖϨʔγϣϯαϙʔτ ࣗಈԽʹΑΔΞϥʔτղܾ
36. αʔϏεϚωδϝϯτ࠷৽"*ػೳ
    
    JO
    +JSB
    4FSWJDF
    .BOBHFNFOU
37. Ϗϧυ ؂ࢹ &Ξϥʔτ ։ൃ νʔϜ Ϗδωε νʔϜ ITӡ༻ νʔϜ ௐࠪ&ରԠ ࠷దԽ ϦΫΤετ ηϧϑαʔϒ Ξηοτ؅ ཧ ෼ੳ &༏ઌॱҐ෇͚ ճ౴ &αϙʔτ ධՁ&վળ φϨοδ؅ཧ σϓϩΠ มߋ औΓࠐΈ &ৼΓ෼͚ ༏ઌॱҐ෇͚ &όοΫϩά ܭը ղܾ&෮چ ֶश&վળ ߏ੒؅ཧ ։ൃɺITӡ༻ɺϏδωενʔϜΛܨ͙ϋΠϕϩγςΟαʔϏεϚωδϝϯτ
38. Ϗϧυ ؂ࢹ &Ξϥʔτ ։ൃ νʔϜ Ϗδωε νʔϜ ITӡ༻ νʔϜ ௐࠪ&ରԠ ࠷దԽ ϦΫΤετ ηϧϑαʔϒ Ξηοτ؅ ཧ ෼ੳ &༏ઌॱҐ෇͚ ճ౴ &αϙʔτ ධՁ&վળ φϨοδ؅ཧ σϓϩΠ มߋ औΓࠐΈ &ৼΓ෼͚ ༏ઌॱҐ෇͚ &όοΫϩά ܭը ղܾ&෮چ ֶश&վળ ߏ੒؅ཧ ։ൃɺITӡ༻ɺϏδωενʔϜΛܨ͙ϋΠϕϩγςΟαʔϏεϚωδϝϯτ
39. POWERED BY ATLASSIAN INTELLIGENCE όʔνϟϧαʔϏε ΤʔδΣϯτ
40. JIRA SERVICE MANAGEMENT | όʔνϟϧαʔϏεΤʔδΣϯτ
41. JIRA SERVICE MANAGEMENT | όʔνϟϧαʔϏεΤʔδΣϯτ ON SLACK
43. JIRA SERVICE MANAGEMENT | όʔνϟϧαʔϏεΤʔδΣϯτ ON ϚΠΫϩιϑτ TEAMS
44. JIRA SERVICE MANAGEMENT | όʔνϟϧαʔϏεΤʔδΣϯτ ON ϝʔϧ
45. JIRA SERVICE MANAGEMENT | όʔνϟϧαʔϏεΤʔδΣϯτ ON ΢ΟδΣοτ
47. AIτϦΞʔδ POWERED BY ATLASSIAN INTELLIGENCE
48. JIRA SERVICE MANAGEMENT | AI τϦΞʔδ
49. JIRA SERVICE MANAGEMENT | AI ײ৘෼ੳ
50. JIRA SERVICE MANAGEMENT | AI ཁ໿
51. JIRA SERVICE MANAGEMENT | AI ཁ໿
52. AI ՝୊෼ੳ&ճ౴αϙʔτ POWERED BY ATLASSIAN INTELLIGENCE
53. JIRA SERVICE MANAGEMENT | AI ՝୊෼ੳ&ճ౴αϙʔτ
54. AI φϨοδ؅ཧ&ࣗಈԽ POWERED BY ATLASSIAN INTELLIGENCE
55. JIRA SERVICE MANAGEMENT | AI φϨοδ؅ཧ&ࣗಈԽ
56. JIRA SERVICE MANAGEMENT | AI φϨοδ؅ཧ&ࣗಈԽ
57. ͋Γ͕ͱ͏͍͟͝·ͨ͠ʂ
58. Q & A
59. Ξϯέʔτͷ͓ئ͍
60. ࠷ޙʹ w ຊ೔ͷ಺༰͸ɺޙ೔ΞʔΧΠϒͰ΋ ͝ࢹௌ͍͚ͨͩ·͢ɻ
    w εϥΠυ͸4QFBLFS
    %FDLʹͯެ։ ͍ͨ͠·͢ɻ
    w 2"͸ޙ೔ίϛϡχςΟαΠτʹެ ։͞Ε·͢ɻ
61. Thank you! ΞτϥγΞϯגࣜձࣾ
    ιϦϡʔγϣϯΤϯδχΞ
    Տ੢
    ༔ࢤ